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Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi

Guest reviews

4.3/5 Excellent
980 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast Available
  • Business Services
  • Parking Available

Map

Explore the area

Popular LocationMarquis of Pombal Square6 min walk
Popular LocationGulbenkian Museum16 min walk
Popular LocationBotanical Garden20 min walk
AirportLisbon (LIS-Humberto Delgado)18 min drive

Choose dates to view prices

  • Comfort Twin Room

    4.8/5 guest room rating

    Room amenities

    • 14 sq m
    • Sleeps 2
    More detailsComfort Twin Room
  • Comfort Double Room

    4.4/5 guest room rating

    Room amenities

    • 14 sq m
    • Sleeps 2
    More detailsComfort Double Room
  • Comfort Twin Plus (Triple Use)

    5/5 guest room rating

    Room amenities

    • 37 sq m
    • Sleeps 3
    More detailsComfort Twin Plus (Triple Use)
  • Comfort Twin Plus (Quadruple Use)

    5/5 guest room rating

    Room amenities

    • 37 sq m
    • Sleeps 4
    More detailsComfort Twin Plus (Quadruple Use)
  • Comfort Double or Twin Room

    4.3/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsComfort Double or Twin Room

About this area

Lisbon

Located in Lisbon, HF Fénix Urban is in the city centre and near a metro station. Amoreiras Shopping Center and Mercado da Ribeira are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Lisbon Zoo and Lisbon Oceanarium. Looking to enjoy an event or a game while in town? See what's going on at Estádio da Luz, or consider a night out at Lisbon Coliseum.

Visit our Lisbon travel guide
Map
Popular Location

What's nearby

  • Marquis of Pombal Square - 6 min walk
  • Gulbenkian Museum - 16 min walk
  • Amoreiras Shopping Center - 18 min walk
  • Botanical Garden - 20 min walk
  • Restauradores Square - 3 min drive

Getting around

  • Sete Rios Station - 2 min drive
  • Parque Station - 4 min walk
  • Lisbon (LIS-Humberto Delgado) - 18 min drive

About this property

HF Fénix Urban

4-star Lisbon hotel in Lisbon Old Town, walk to Marquis of Pombal Square
This smoke-free hotel features a restaurant, a bar/lounge and a 24-hour business centre. WiFi in public areas is free. Other amenities include self parking, dry cleaning and laundry facilities. All 148 rooms offer free WiFi, minibars and flat-screen TVs with cable channels. Other amenities available to guests include room service (during limited hours), hairdryers and safes.
HF Fénix Urban offers 148 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: EUR 9.90 per night
  • Return airport shuttle (surcharge) during limited hours
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • Dry-cleaning service
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Laundry facilities
  • Multilingual staff

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Minibar

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in between 2 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Airport shuttle service is available on request during limited hours
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.00 per night.

Payment types at the property

American ExpressDiners ClubMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: EUR 30 per vehicle (one way)
  • Self-parking fee: EUR 9.90 per night
  • Rollaway bed fee: EUR 30.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Guests must contact this property in advance to reserve cots/infant beds.
Property registration number 3332

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Frequently asked questions

Can I cancel my reservation for free at HF Fénix Urban and receive a full refund?
Yes, HF Fénix Urban offers free cancellation on select room rates, because flexibility matters! Please refer to HF Fénix Urban cancellation policy on our site for more details about any exclusions or requirements.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is available for EUR 9.90 per night.
What time is check-in at this hotel?
Check-in is from 2 PM to midnight.
What time is check-out at HF Fénix Urban?
Checkout is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of EUR 30 per vehicle, one way, applies.
Where is this hotel located?
Located in Lisbon Old Town, this hotel is within a 10-minute walk of Liberty Avenue and Marquis of Pombal Square. Rossio Square and Gulbenkian Museum are also within 1 mile (2 km). Parque Station and Picoas Station are within a 5-minute walk.

Guest reviews

Overall score and ratings for HF Fénix Urban

4.3
Excellent
5 - Excellent
477
4 - Good
414
3 - Okay
50
2 - Mediocre
24
1 - Poor
15
4.6
Cleanliness
4.4
Service and Staff
4.4
Amenities
4.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay

Great hotel, located in a very quiet area but with easy and fast access to the old town by Metro or a pleasant walk.

Stayed 1 night in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot

Nice and quite location. A short train ride to the old town.

Stayed 3 nights in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is nearby the Metro, very accessible.

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities

Room, hotel, gym & breakfast are great. Available to book tours from hotel.

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our check in was at 2pm but allowed us to check in at 12. The receptionist was very friendly and the staff we encountered were all very helpful. The location was great as it was close to a metro station and bus stations. Lots of shops and a beautiful park nearby. There was a variety of food to eat for breakfast although some were cold. But overall breakfast was great. I would definitely stay there again.

Stayed 3 nights in Mar 2020