2/10 Terrible
Rosemary, St Thomas
Travelled with group
12 Apr,2024
Disliked: Cleanliness, amenities, property conditions & facilities
My recent stay at the Sofitel Hotel in Lisbon left much to be desired. Despite its claims of being a 5-star establishment, the reality fell short in numerous ways.
First and foremost, the exorbitant nightly rate did not align with the quality of amenities and services provided. Comparable nearby hotels offered better value for money.
One of the most egregious issues was the pervasive stench emanating from the bathrooms. Despite multiple complaints, the response from staff was inadequate, consisting only of insincere apologies. It was not until the final evening, just hours before our departure, that a room exchange was reluctantly offered.
The discomfort extended beyond olfactory offenses. The beds were notably uncomfortable, and both the bathroom and room lacked essential storage space. Worn tiles, loose sink handles, an unsecured toilet, and dingy towels further compounded the disappointing experience.
Overall, the Sofitel Lisbon failed to meet even basic standards of cleanliness, comfort, and customer service. It is evident that this establishment does not deserve its purported 5-star status and should undergo significant improvements or reconsider its association with the Sofitel brand altogether.
Rosemary
Stayed 5 nights in Apr 2024