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Photo gallery

Featured image
Outdoor pool
Outdoor pool
Balcony
Terrace/patio

Guest reviews

4.7 out of 5 Exceptional
220 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Spa
Restaurant
Breakfast Available

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitiser provided
Personal protective equipment

Map

Explore the area

Popular LocationRossio Square7 min walk
Popular LocationRestauradores Square8 min walk
Popular LocationSanta Justa Elevator11 min walk
AirportLisbon (LIS-Humberto Delgado)23 min drive

Choose dates to view prices

  • Standard Suite

    4.7/5 guest room rating

    Room amenities

    • 20 sq m
    • Sleeps 2
    More detailsStandard Suite
  • Suite (Master)

    5/5 guest room rating

    Room amenities

    • 35 sq m
    • Sleeps 2
    More detailsSuite (Master)
  • Villa

    Room amenities

    • 48 sq m
    • City view
    • Sleeps 4
    More detailsVilla
  • Standard Suite, City View

    5/5 guest room rating

    Room amenities

    • 17 sq m
    • City view
    • Sleeps 2
    More detailsStandard Suite, City View
  • Executive Suite, City View

    4.2/5 guest room rating

    Room amenities

    • 26 sq m
    • City view
    • Sleeps 2
    More detailsExecutive Suite, City View
  • Royal Suite

    5/5 guest room rating

    Room amenities

    • 35 sq m
    • City view
    • Sleeps 2
    More detailsRoyal Suite
  • Premier Suite

    4.6/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    More detailsPremier Suite
  • Deluxe Apartment, 2 Bedrooms

    5/5 guest room rating

    Room amenities

    • 80 sq m
    • Sleeps 4
    More detailsDeluxe Apartment, 2 Bedrooms

About this area

Lisbon

Located in Lisbon, Torel Palace Lisbon is near a metro station. Mercado da Ribeira and Gulbenkian Museum are cultural highlights, and travellers looking to shop may want to visit Amoreiras Shopping Center and Vasco da Gama Shopping Centre. Check out an event or a game at Estádio da Luz, and consider making time for Lisbon Zoo, a top attraction not to be missed.

Visit our Lisbon travel guide
Map
Popular Location

What's nearby

  • Rossio Square - 7 min walk
  • Restauradores Square - 8 min walk
  • Santa Justa Elevator - 11 min walk
  • Carmo Convent - 12 min walk
  • Castle of Sao Jorge - 19 min walk

Getting around

  • Rua Câmara Pestana Stop - 1 min walk
  • Rossio Station - 8 min walk
  • Lisbon (LIS-Humberto Delgado) - 26 min drive

About this property

Torel Palace Lisbon

Luxury Lisbon hotel in Lisbon Old Town, walk to Rossio Square
Along with a restaurant, this smoke-free hotel has an outdoor pool and 2 bars/lounges. WiFi in public areas is free. Other amenities include a poolside bar, a rooftop terrace and valet parking. All 31 soundproofed rooms feature free WiFi and 24-hour room service. Conveniences include fridges and coffee makers, and guests will appreciate thoughtful touches such as bathrobes and slippers.
Torel Palace Lisbon offers 31 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. Fridges and coffee/tea makers are provided. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 24-inch LCD televisions come with cable channels. Housekeeping is offered on a daily basis and in-room massages can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Clean & Safe (Portugal)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking: EUR 20.00 per day
  • Limited parking spaces
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 8 AM–11 AM: EUR 15.00 for adults and EUR 15.00 for children
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Spa services

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Soundproofed rooms

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Portuguese
  • Spanish

Business services

  • 1 meeting room
  • Computer station

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Massages

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • 24-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Fridge

More

  • In-room massage
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in between 3:00 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 65 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 15.00 for adults and EUR 15.00 for children (approximately)
  • Airport shuttle fee: EUR 45 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: EUR 20.00 per day
  • Rollaway bed fee: EUR 65 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Individually wrapped food options are available for breakfast
The property affirms that it follows sanitisation practices of Clean & Safe (Portugal) guidelines

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Can I cancel my reservation for free at Torel Palace Lisbon and receive a full refund?
Yes, Torel Palace Lisbon offers free cancellation on select room rates, because flexibility matters! Please refer to Torel Palace Lisbon cancellation policy on our site for more details about any exclusions or requirements.
Does Torel Palace Lisbon have a pool?
Yes, this property has an outdoor pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Valet parking is available for EUR 20.00 per day. Limited spots are available.
What time is check-in at this hotel?
Check-in is from 3:00 PM to midnight.
What time is check-out at Torel Palace Lisbon?
Checkout is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of EUR 45 per vehicle, one-way, applies.
Where is Torel Palace Lisbon located?
Located in Lisbon Old Town, this luxury hotel is within a 10-minute walk of Liberty Avenue, Rossio Square, and Restauradores Square. Botanical Garden and Santa Justa Elevator are also within 15 minutes. Rua Câmara Pestana Stop is only a 2-minute walk and Largo da Anunciada Stop is 3 minutes.

Guest reviews

Overall score and ratings for Torel Palace Lisbon

4.7
Exceptional
5 - Excellent
172
4 - Good
38
3 - Okay
6
2 - Mediocre
2
1 - Poor
2
4.8
Cleanliness
4.8
Service and Staff
4.5
Amenities
4.6
Property condition
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were upgraded to the penthouse! The location is perfect for a short Lisbon stay as everything is nearby.

Stayed 3 nights in Aug 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Torel Palace is one of a kind!

Perfect stay in Lisbon at Torel Palace. I can't wait to return! It's truly a special charming hotel in a great location. The staff is beyond super helpful from helping to arrange private tours to the thoughtful touches to make your stay memorable.

Stayed 4 nights in Jan 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2019
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2019