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Reviews of Royal Swazi Spa

5 out of 5
Royal Swazi Spa
Old Mbabane/Manzini, Main Road,, Ezulwini, 1, Lobamba, Hhohho

Reviews

7.8

Good

Rating 10 - Excellent. 22 out of 86 reviews" "
Rating 8 - Good. 44 out of 86 reviews" "
Rating 6 - Okay. 13 out of 86 reviews" "
Rating 4 - Poor. 6 out of 86 reviews" "
Rating 2 - Terrible. 1 out of 86 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

SORAYA

Stayed 1 night in Feb 2020

8/10 Good

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Oct 2019
Response from LR on 29 Oct,2019
Dear Anonymous, Thank you for your feedback on your stay at Royal Swazi Spa. Your feedback is highly appreciated as this is the only way we can truly assess our guests needs. Thank you once again and we hope to welcome you back again in the near future. Yours faithfully Lance Rossouw Area General Manager

4/10 Poor

Nelloia, Asheville, NC

Business traveller
Disliked: Cleanliness, property conditions & facilities
Grounds are well kept. Food is OK. Rooms are old, damp, mildewed . Towels and linen mildewed. Staff were slow to respond to needs and unfriendly. Jacuzzi was broken. Lobby bathroom was filthy. Spa - not air conditioned, no cold water, reused disposable slippers, changing room - filthy.
Stayed 1 night in Oct 2019
Response from LR on 22 Oct,2019
Dear Nelloia, Thank you for your reviews and feedback on your stay at the Royal Swazi Spa. We appreciate your feedback and regret that we did not meet your expectations, and consequently you did not enjoy your stay with us and we will ensure that the issue raised are addressed. It was disconcerting to read of your negative impressions pertaining to our negative staff. You may rest assured that we pride ourselves with the level of positivity exuded by our staff in general, and for this reason we will investigate why this impression was created. We appreciate your feedback and this is the only way we can truly assess the the services provided to our guests. Thank you once again for your comments and we hope to welcome you back again in the near future. Yours faithfully Lance Rossouw Area General Manager

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from LR on 29 Oct,2019
Dear Tony, Thank you for your feedback on your stay at the Royal Swazi Spa. We hope to welcome you back again in the near future. Yours faithfully Lance Rossouw Area General Manager

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, wonderful staff, quiet and beautiful property, excellent food options. The only small but important wrinkle is the internet access. Mobile access in Eswatini is terrible compared to the rest of Africa, including poorer countries such as Rwanda. That’s for Government to sort out, urgently. Meanwhile RSS Hotel Management should provide a strong WIFI signal include in the room rate. This is global standard. Overall a great place to stay and we will be back.
Stayed 5 nights in Jul 2019
Response from fallon on 13 Aug,2019
Dear Anonymous, Thank you for your reviews and feedback on your stay at the Royal Swazi Spa. We appreciate your positive comments regarding the food , and the property as a whole. Your comment pertaining to our staff is highly appreciated and will be passed on.Regarding our internet access we regret that you had poor experience , however this is a countrywide issue which we are addressing with our internet service provider.Thank you once again for your thoughtful feedback and we look forward to welcoming you back again in the near future. Yours faithfully Lance Rossouw Area General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay in a very well maintained establishment
Stayed 1 night in Jun 2019
Response from fallon on 19 Jun,2019
Dear Anonymous, Thank you for your reviews and feedback on your recent stay at Royal Swazi Spa. Your feedback is extremely valuable to us. Its is very pleasing to read that you enjoyed your overall experience at the Royal Swazi Spa. Thank you for taking the time to appreciate our product. We look forward to welcoming you back again in the near future. Yours faithfully Lance Rossouw Area General Manager

4/10 Poor

Sentsho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room service stole my money
Stayed 2 nights in May 2019

10/10 Excellent

Patrizia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Frans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just a Amazing few rest days in a wonderful Hotel.
Stayed 4 nights in Mar 2019
Response from fallon on 9 Apr,2019
Dear Frans, Thank you very much for your positive posting following your stay at Royal Swazi Spa. Feedback such as yours is always highly appreciated. We look forward to welcoming you back again in the near future. Yours faithfully Lance Rossouw Area General Manager

8/10 Good

Nirmaljit

Liked: Cleanliness, staff & service, room comfort
Spa break
Brilliant location, great inexpensive food but a little bit tired, could do with a renovation.
Stayed 9 nights in Mar 2019
Response from fallon on 9 Apr,2019
Dear Nirmaljit, Thank you for your review and feedback on your recent stay at the Royal Swazi Spa. We appreciate your positive comments on the food offering and the location of our resort. Your feedback is extremely valuable to us and we greatly appreciate your comment about aspects of the hotel that need attention.Thank you once again and we hope to welcome you back again in the near future. Yours faithfully Lance Rossouw Area General Manager

8/10 Good

Jackie

Liked: Cleanliness, staff & service, room comfort
Overnight stay in Swaziland
Staff were really friendly and helpful but the hotel is looking a little tired and needs a refresh....
Stayed 1 night in Feb 2019

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swazi Holiday.
My second visit. This visit was just as good as I remember. The hotel is first class, championship golf nearby, and not too expensive, Planters restaurant excellent, as was the breakfast. The hotel staff are welcoming, courteous, friendly and efficient. Try the health spa, really nice. You can gamble here if you wish, or as we did, watch and listen to the live music. A very nice experience.
Stayed 3 nights in Feb 2019

6/10 Okay

Justin

Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Business
Buildings slightly dated but still very comfortable, service is excellent. Good for business
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The golf course in close proximity to the hotel. The bar area
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2018

4/10 Poor

Willie, Sandton, South Africa

Disliked: Cleanliness, room comfort
Service is deteriorating continuously. Not value for money at all.
Stayed 5 nights in Oct 2018
Response from fallon on 30 Oct,2018
Dear Willie,Thank you for your feedback on your recent stay at Royal Swazi Spa. We appreciate your feedback and comments as this is the only way we can truly assess our guests needs and continuously improve our product and service. Please accept our sincere apologies for the shortfalls you experienced during your stay. Thank you once again and we hope to welcome you back again in the near future. Yours faithfully, Lance Rossouw Area General Manager

8/10 Good

LYNN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Maxine

Stayed 1 night in Aug 2018

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good class hotel
Quite far out from main cities but the hotel has some excellent amenities
Stayed 13 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
My stay at Royal swazi spa was a pleasant one. Though they could improve their rooms and and room service menu. The food was not up to the hotels standard.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Too much was wrong
Could not recommend for business. The free wifi is miserly so you have to buy more - it is not expensive, but the inconvenience and bad vibe surely cannot be worth the charge for Royal Swazi. Plus, there were several times when the internet was 'out' anyway. Room was very large but dated. I had a big balcony but could not use it because it was close to some noisy hotel plant - kitchen air conditioning or something. There was nowhere suitable to meet for business. Lounge area too dimly lit, and often noisy - only suitable tables to work at were outside, where there were mosquitoes, or it was raining, or where, post rain, a gust of wind would deposit an umbrella-load of water on you. The gym was hard to find and a long way from my room, and you had to pay to use it. Little things were wrong - no globe in a lamp, an empty salt cellar (not even plugged at the base) with room service, an inedible meal. I was on crutches, yet they put me in an upstairs room and there is no lift. Breakfast buffet was pretty good, and service in general very nice but I would not go back and cannot recommend this hotel.
Stayed 5 nights in May 2018

8/10 Good

Thulani

Liked: Cleanliness, property conditions & facilities, room comfort
Food was excellent. Room was spacious and neat. Wi-fi was a disappointment because in most of the time it wasn't working and besides 300Mb is too little. Shower also can be improved as showering in the bath is not comfortable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Golf
Enjoyable stay. Golfed, swam, played tennis, went to casino. Good food at the pool
Stayed 3 nights in Apr 2018

8/10 Good

p, Boston

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Over all the stay was nice. It stuck me that the WIFI was not free! only 300 MB ? Drain in shower was extremely slow, and water would fill up in shor time. I did not have time to make in issues out of it!
Stayed 3 nights in Mar 2018

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll return
Returning after many years. Room very comfortable, (super view) Air conditioning made more noise than cool air but not a major problem. Room 275 did report it on check out. Beautiful manicured grounds. Superb breakfast; staff very friendly and helpful.
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

seamus, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing place to put the feet up
Very friendly place and the Swazis don’t disappoint at this venue, always ready to support you with your travels, a nice place to stay and a safe place, plenty of food options and lots to do in house. I recommend it along with a resturant called the calabash just up the street from the hotel also a good dining experience
Stayed 3 nights in Dec 2017

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

6/10 Okay

Helen

Disliked: Property conditions & facilities
70's style
Hotel is clearly popular locally. It was like walking into a 70's hotel. Heavily carpeted, in brown. Brown fake wicker furniture. Bedrooms from an old Best Western from the 70;s. Hand made cupboard doors. Tired furniture in rooms and lounge Buffet restaurant was ok - but again like entering a carvery in the UK. Maybe popular locally and with African visitors but didn't do a lot for me
Stayed 2 nights in Oct 2017

6/10 Okay

willie, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for business
Nice hotel. Probably the best for tourists. But if you going for business you better stay somewhere else where they provide serious internet. This hotel says free wifi. When you checkin they give you only 300 MB per day. In reality you will only get no more than 50 or 60 MB per day as the IT people set the system to stop pretending that you consumed it all once you exceed 60 MB. Pure cheating.
Stayed 4 nights in Oct 2017

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

8/10 Good

Seamus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Royal Swazi Sps, Exulwini
The hotel is 50 years old and could do with updating. Also, despite advertising two restaurants, only one was open - possibly because of a low occupancy at the time. I was there for work but the room had no chair or desk and the power points were very inconveniently located. On the plus side, the staff were very pleasant and helpful.
Stayed 4 nights in Jul 2017

8/10 Good

Musa, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel in a great setting
Very nice hotel, great customer service with good facilities. Very nice restaurant, pool bar and Casino. Only downside-limited free wifi (150MB daily) after which customer must pay for internet.
Response from Lance on 27 Mar,2017
Dear Musa, Thank you for taking the time to review your recent stay with us. We appreciate you good comments about our hotel facilities and our customer service. We apologize for not meeting your expectations on the wi-fi offering. The internet speed and cost is a countrywide issue which we are addressing with the only internet provider in the Country. Thank you for choosing to stay with us and we hope to welcome you again soon. Sincerely Lance Rossouw Area General Manager

6/10 Okay

Detlef

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice but improvable
Ordered a luxury room with balkony. The room was far away from beeing luxury, old carpet, small bath ( only 1 sink ). the cabinets and small fridge were old,scratches and more. 3 cigarette butts on the balkony!! Unfriendly receiption but other service people nice
Response from Lance on 27 Mar,2017
Dear Detlef, Thank you for your review of our hotel. We appreciate your feedback very much. With regards to the overall condition of our guest rooms, a full refurbishment of our hotel facilities will be undertaken soon. We apologize for not meeting your expectations in this regard and on the service at reception. We thank you again for your comments, and hope to welcome you again soon. Sincerely Lance Rossouw Area General Manager

10/10 Excellent

Per

Liked: Staff & service, property conditions & facilities, room comfort
Swazi Sun
We as always enjoyed our stay at Royal Swazi Sun. Exellent
Response from Lance on 27 Mar,2017
Dear Per Thank you for your feedback, we appreciate it very much and hope to welcome you again soon. Sincerely Lance Rossouw Area General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing stay in the beautiful Ezulwini Valley
Beautiful setting, very nice golf course and wonderful service.
Response from General Manager on 1 Feb,2017
Dear Anonymous, Thank you for taking the time to review your stay at our hotel. We are very pleased with your feedback and are delighted that you enjoyed your stay. Thank you for choosing to stay with us and we look forward to welcome you again soon. Yours sincerely, Lance Rossouw Area General Manager

10/10 Excellent

Andries

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 1 Feb,2017
Dear Andries, Thank you for your feedback. We appreciate it very much. Yours sincerely Lance Rossouw Area General Manager

6/10 Okay

Terence

Disliked: Staff & service, property conditions & facilities
Balconies not cleaned and woodwork falling apart.
1. Hotel needs a major facelift/Maintenace particularly the rooms, (curtains, carpets, furnishing, lighting) 2. General professionalism needs major improvement in customer service. Supervisors very invisible. 3. Facility is beautiful and well located but generally looks neglected, hence the need for facelift and maintenance. Furnishings are understated in relation to the style of the property. 4. The new hotel under construction nearby will be a big threat I f these glaring observations are left unattended for long. 5. On a positive note, the breakfast is superb including the hospitality and customer service of the chefs and waiters. 6. Drought can't be an excuse for not having water as a basic necessity. Water backup infrastructure should be in place soonest.
Response from General Manager on 5 Oct,2016
Dear Anonymous, Thank you for your constructive feedback. We appreciate receiving feedback from our guests as this helps us gauge what we do well and what we can improve upon. I am glad that you enjoyed our breakfast and that the service of our chefs and waiters was good. With regards to the overall condition of the hotel, a full refurbishment is planned, which will include an upgrade of the guest rooms. We regret any inconveniences caused due to our water shortages. We are putting measures in place to minimize inconveniences to our guests. Thank you for choosing to stay with us. We hope to welcome you again soon. Yours sincerely Lance Rossouw Area General Manager

6/10 Okay

Pieter

Response from Lance on 12 Jul,2016
Dear Pieter, Thank you for your review of our hotel. We appreciate your feedback very much and hope to welcome you again soon. Yours sincerely Lance Rossouw Area General Manager

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Lance on 12 Jul,2016
Dear Leonard, Thank you for your review of our hotel. We appreciate your positive feedback very much and look forward to your next visit. Yours sincerely Lance Rossouw Area General Manager

6/10 Okay

russels

Liked: Cleanliness, staff & service, room comfort
Solid but dated
Comfortable and quiet
Response from General Manager on 15 Nov,2016
Dear Russels Thank you for taking the time to write a review about your recent stay at Lugogo Sun. Your good comments are highly appreciated! We hope to welcome you again soon. Yours sincerely Lance Rossouw Area General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Penny, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel in central position.
An easy access hotel with comfortable rooms and great wifi. I was in Swaziland for 3 days' business and this was a convenient location to get to all the business meetings.

8/10 Good

Gregory, McKinney, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in great valley location
The hotel has been around for several decades, but is in great condition. Nice rooms and very nice public areas. Casino, restaurant and many shops in the public areas. Be aware that there may not be lifts/elevators in your area of the hotel, there were none in by area, so had to use 2 flights of stairs to get to my top floor room. Room was nice, clean, and had everything I needed. Would stay here again.
Response from Lance on 23 Apr,2016
Dear Gregory Thank you for your comments made after your recent stay at the Royal Swazi Spa. It was pleasing to note that you found the Hotel to your liking and that you would like to stay there again. Thank you once again for your comments, and we look forward to welcoming you back again in the not too distant future. Yours' faithfully LANCE ROSSOUW Area General Manager

8/10 Good

Ims, Bagamoyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A "Grand" Hotel
Royal Swazi Spa is a quality hotel. Head and shoulders above others in Swaziland. Everything works and my stay was most comfortable. However the atmosphere is impersonal with a touch of arrogance in the staffs demeanor. I felt as if they felt they were doing me a favor letting me, an ordinary person, stay in their grand hotel.
Dear Bagamoyo Thank you for your positive comments following your recent stay at the Royal Swazi Spa. It was indeed pleasing to that you were impressed with the Hotel & the standards in general. Of concern, were your comments regarding the attitudes of some of the staff. These comments have been noted and will be used to monitor attitudes in general. Thank you for raising your concern. We hope that we will have the opportunity to welcome you back to our establishment again in the not too distant future. Kind regards Lance Rossouw Area General Manager

8/10 Good

Cornelius, Pretoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back
Staff is very friendly and helpfull. The setting of the hotel with the golf course and facilities is just awesome.
Response from Lance on 19 Dec,2015
Dear Cornelius, Thank you for your thoughtful feedback. We appreciate it very much and hope to welcome you again soon. Yours sincerely, Lance Rossouw Area General Manager

8/10 Good

Michael John, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Good Stay
Was good
Response from Lance on 3 Oct,2015
Dear Michael John, Thank you for the feedback on your stay at the Royal Swazi Spa. We hope you will visit us again soon. Yours sincerely Lance Rossouw Area General Manager

8/10 Good

Leonard, Pretoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Was comfortable and convenient location
Response from Lance on 3 Oct,2015
Dear Leonard, Thank you for your feedback on your stay at the Royal Swazi Spa. We appreciate it very much and look forward to welcoming you back soon. Yours sincerely Lance Rossouw Area General Manager