This was the worst stay I have ever had. First off, the property is in awful condition. The carpet is stained everywhere. The room smelled like sewage, the toilet wouldn’t flush properly and the shower would either be boiling or water would stop running during my shower. I had to use water from the sink to rinse off…
Also, checkin was highly unpleasant and the staff was rude. They tried to rip me off for an early check-in after asking if they could accommodate or kelp my luggage (the property replied it was possible). When I arrived at 11am, they asked me 50£ for the early check in (which is almost a full day at the rate I had booked). When I refused, they told me to come back in 2h and it would be fine (which was still earlier than the regular check in). It felt like they wanted to rip me off.
Also the luggage area is completely open, unlocked and away from the reception. They couldn’t provide any guarantees if I left my stuff there, so I have no choice but to carry around my work stuff, jewelry and valuables until I came back.
Overall this place is absolutely terrible and needs a massive upgrade. I love South Kensington, but I have never had such a bad stay anywhere I’ve travelled.