Mstay Russell Court Hotel
3.0 star property

Comfortable Edwardian hotel, walk to Kensington High Street

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May 2024

Mstay Russell Court Hotel

Photo gallery for Mstay Russell Court Hotel

View from room
Front of property
Breakfast buffet
Shower, free toiletries, hair dryer, towels
In-room safe, individually decorated, individually furnished, desk

Overview of Mstay Russell Court Hotel

8.0

Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Check out the area

Russell Road, 9, London, ENG, W14 8JA
  • Popular LocationKensington High Street2 min walk
  • Popular LocationOlympia Conference and Exhibition Centre4 min walk
  • Popular LocationCromwell Road10 min walk
  • AirportLondon (LHR-Heathrow)30 min drive
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Room options

Family

cleanliness

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Electric kettle
  • 12 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Twin

cleanliness

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Electric kettle
  • 16.9 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Double

cleanliness

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • 17 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Family Deluxe

cleanliness

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 6
  • 1 Double Bed and 2 Single Beds

Single

cleanliness

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Electric kettle
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

Triple

cleanliness

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Electric kettle
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Similar properties

About the area

London

Mstay Russell Court Hotel is located in Kensington, a neighbourhood in London, and is near a metro station. Royal Albert Hall and Marble Arch are notable landmarks, and some of the area's popular attractions include Natural History Museum and Science Museum. Looking to enjoy an event or a game? See what's going on at Stamford Bridge Stadium or Lord's Cricket Ground.

What's nearby

  • Kensington High Street - 2 min walk
  • Olympia Conference and Exhibition Centre - 4 min walk
  • Westfield London Shopping Centre - 20 min walk
  • Kensington Palace - 4 min drive
  • Hyde Park - 5 min drive

Getting around

  • Kensington (Olympia) Station - 3 min walk
  • West Kensington Underground Station - 12 min walk
  • Heathrow Airport (LHR) - 34 min drive

Restaurants

  • Executive Lounge Hilton - 2 min walk
  • Society Bar & Restaurant - 2 min walk
  • Costa Coffee - 2 min walk
  • Coe’s Bakery - 6 min walk
  • Warwick Arms - 6 min walk

About this property

Mstay Russell Court Hotel

Hotel near Kensington High Street
Close to Olympia Conference and Exhibition Centre and Eventim Apollo, Mstay Russell Court Hotel provides amenities such as dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Additional perks include:
  • Multilingual staff, smoke-free property and luggage storage
  • Tour/ticket information, a lift and concierge services
Room features
All rooms are individually furnished, and boast comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 19-inch flat-screen TVs with digital channels
  • Electric kettles, daily housekeeping and desks

Languages

English, Italian, Latvian, Romanian, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 4 floors
  • Building
  • Built in 1998
  • Edwardian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 19-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open Monday - Saturday (9:00 AM - 5:00 PM)
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: GBP 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

NOX HOTELS Olympia
Mstay Russell Court
NOX HOTELS | Olympia
Mstay Russell Court Hotel Hotel
Mstay Russell Court Hotel London
Mstay Russell Court Hotel Hotel London

Frequently asked questions

Is Mstay Russell Court Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Mstay Russell Court Hotel?

Check-in start time: 2:00 PM; check-in end time: 5:00 PM. After-hours check-in is not available.

What time is check-out at Mstay Russell Court Hotel?

Checkout is at 11:00 AM.

Where is Mstay Russell Court Hotel located?

Located in Kensington, this hotel is steps away from Olympia Conference and Exhibition Centre and Kensington High Street. Westfield London Shopping Centre and Eventim Apollo are also within 1 mile (2 km). Kensington (Olympia) Station and Kensington (Olympia) Underground Station are within a 5-minute walk.

Mstay Russell Court Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 144 out of 428 reviews" "
Rating 8 - Good. 185 out of 428 reviews" "
Rating 6 - Okay. 71 out of 428 reviews" "
Rating 4 - Poor. 16 out of 428 reviews" "
Rating 2 - Terrible. 12 out of 428 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

Oltion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021

4/10 Poor

Natalie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Like sleeping in an ashtray
Like sleeping in an ashtray. The room had clearly been smoked on and used by a smoker. I awoke with a sore throat each morning and could smell stale smoke constantly during my stay. I was telephoned had told to check in at another premises. Not too far away however I had a heavy bag and had already travelled a few hours. The advert shows a large breakfast offering. Ignore it there is none at all. The saving grace was the staff booking in who were very courteous and the 24 hour helpline who recharged my room key.
Stayed 2 nights in Jul 2021

2/10 Terrible

Peter

Disliked: Staff & service, property conditions & facilities
Awful.
Awful. Bed side lamps not working the from day one to five and the hotel only apologised and said they couldn’t do anything about it, so we had to use the main lights and keep getting up and walking to the otherwise of the room to switch on and off. The shower blocked and over flooded the bathroom on the third night, and no help was available as reception closes at 5PM the middle of the night helpline suggested we pour hot water down it with a kettle... - to an already over flooded shower and sink hole. We awaited a response from the hotel and didn’t receive anything until the day we checked out (we had to contact them) in which they offered a later check out time which we accorded but felt it wasn’t enough considering we were up until 3AM ensuring the flooded shower water didn’t enter the main room and then we locked ourselves out due to scavenging the hotel for towels or anything of use to dry with. The compensation was awful and we haven’t received any at all, and we’re threatened to leave or risk losing our security deposit, because we felt a 3PM check out wasn’t enough - (we checked out at 1PM, 1 hour after the checkout time of 12PM). Awful experience and won’t be booking again.
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good! Clean and tidy overall. But it was a shame there no one at the reception for little enquiries. Plus no way to heat up your food!
Stayed 7 nights in Mar 2021

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We loved the area, and the commodities inside the hotel room. Mini fridge abs microwave meant being able to purchase food to use instead of buying out. The room was spacious, clean abs couple friendly. Cons: skirting boards were all broken and unstuck from the wall which adds worry considering a deposit is required in case of damages (what if they think I did it) kind of worry; a light bulb was also damaged on one side of the bed (personal lamp), room cleaning service was also not fixed, as it was anyway we’re between 12PM and 2PM.
Stayed 2 nights in Mar 2021

6/10 Okay

Samer

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2020

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020

6/10 Okay

Hari

Business traveller
Disliked: Staff & service
Don’t expect good service
The place was okay, However the staff were not polite or friendly.
Stayed 1 night in Mar 2020

10/10 Excellent

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest hotel i have been to. I am quite allergic to dust, but with this hotel, I have no problem with my allergy whilest staying there.
Stayed 5 nights in Feb 2020