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Novotel London Waterloo

Photo gallery for Novotel London Waterloo

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In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing

Overview of Novotel London Waterloo

UNESCO Sustainable Travel Pledge

Novotel London Waterloo

4.0 star property

4.3/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
113 Lambeth Road, London, England, SE1 7LS

Explore the area

  • Popular LocationLondon Eye14 min walk
  • Popular LocationWestminster Abbey14 min walk
  • Popular LocationBig Ben14 min walk
  • AirportLondon (LCY-London City)20 min drive

Choose dates to view prices

About this area

London

Novotel London Waterloo is located in London City Centre, a neighbourhood in London, and is in the city centre and near a metro station. Oxford Street and Harrods are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hyde Park and St. James Park. Travelling with kids? Make time for London Eye, or head to an event or a match at The Oval.
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Map

What's nearby

  • St. Thomas' Hospital - 7 min walk
  • Westminster Bridge - 14 min walk
  • London Eye - 14 min walk
  • Westminster Abbey - 14 min walk
  • Big Ben - 14 min walk

Getting around

  • Lambeth North Underground Station - 10 min walk
  • Vauxhall Station - 14 min walk
  • London (LCY-London City) - 20 min drive

Restaurants

  • Where to eat
  • Elements – Serves breakfast, brunch, lunch and dinner. Kids' menu available.

About this property

Novotel London Waterloo

Family-friendly London hotel in London City Centre, walk to St. Thomas' Hospital
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a conference centre and a coffee shop/café are on-site. All 187 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find flat-screen TVs with satellite channels, and other amenities include rainfall showerheads and coffee makers.
Novotel London Waterloo offers 187 forms of air-conditioned accommodation with laptop-compatible safes and free newspapers. Flat-screen televisions come with satellite channels. Bathrooms include a rainfall showerhead, complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 24 per night)
  • Electric car charging station on site

Food and drink

  • Full breakfast available for a fee daily 6 AM–10 AM: GBP 16.45 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Arcade/games room
  • Fitness centre
  • Playground

Family friendly

  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Free cots/infant beds
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Romanian
  • Slovak
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference centre (2153 square feet of space)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofing

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Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 50
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 10, per pet, per night, plus a deposit of GBP 10 per night

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 16.45 per person (approximately)
  • Self-parking fee: GBP 24 per night
  • Pet deposit: GBP 10 per night
  • Pet fee: GBP 10 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: GBP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

London Waterloo Novotel
Novotel Hotel London Waterloo
Accor London Waterloo
London Novotel Waterloo
Novotel London Waterloo England
Novotel London Waterloo Hotel London
Novotel London Waterloo Hotel
Novotel Waterloo Hotel
Novotel London Waterloo
Novotel Waterloo
Novotel London Waterloo Hotel
Novotel London Waterloo London
Novotel London Waterloo Hotel London

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 464 out of 986 reviews
5 - Excellent 47%
Rating 4 - Good. 426 out of 986 reviews
4 - Good 43%
Rating 3 - Okay. 70 out of 986 reviews
3 - Okay 7%
Rating 2 - Poor. 14 out of 986 reviews
2 - Poor 1%
Rating 1 - Terrible. 12 out of 986 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to everything.
Stayed 11 nights in Nov 2021

3/5 Okay

Liked: Staff & service
Average for the rate
Stayed 3 nights in Nov 2021

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, very clean. The breakfast was however, very over cooked and lacked juice and cereal choices.
Stayed 1 night in Oct 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff were unhelpful, despite asking for more towels and toilet roll we had to go back down and collect ourselves, room wasnt cleaned when we requested it. Asked to vacate our table in dining room despite their being no other guests waiting and 17 spare tables. Food was sat on hot plates for hours and not replenished when finished.
Stayed 5 nights in Oct 2021

3/5 Okay

Travelled with family
Liked: Cleanliness
Terrible food and had to ask for plates, food to be replenished and glasses for juice at breakfast. I would have left had I not already paid for for it. So frustrating. Hallway carpets are in need of a decent clean. Room was ok and clean.
Stayed 1 night in Oct 2021