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Shangri-La The Shard, London

5.0 star property
Travelers savor delicious Asian cuisine at TING restaurant and relax by the indoor pool after exploring the vibrant food stalls at Borough Market

Choose dates to view prices

Luxury awaits at Shangri-La The Shard, London. Guests rejuvenate with thoughtfully designed spa treatments, then take a refreshing swim in the indoor pool. The property offers WiFi connectivity throughout, while TING restaurant serves authentic Asian flavors worth lingering over.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
The current price is S$879
includes taxes & fees
12 Apr - 13 Apr

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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Room, 1 King Bed, City View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(12 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Iconic City View Room - 1 King

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Iconic City View Room - 1 King

10.0 out of 10
Exceptional
(6 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premier Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds, City View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premier Room, 2 Single Beds, City View

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Shard Room King

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premier Shard Room King

10.0 out of 10
Exceptional
(15 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Shard Room - 1 King

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Shard Room - 1 King

9.6 out of 10
Exceptional
(20 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Shard Suite

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premier Shard Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Iconic Shard Suite

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Iconic Shard Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Southwark)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite (Southwark)

  • City view
  • 87 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Westminster)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite (Westminster)

  • City view
  • 124 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (London)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite (London)

  • City view
  • 117 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Shangri-La)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite (Shangri-La)

  • City view
  • 232 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, City View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Single Beds, City View

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Room, 2 Single Beds (Shard)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premier Room, 2 Single Beds (Shard)

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 2 Single Beds, City View (Iconic)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Single Beds, City View (Iconic)

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

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About the area

Located in London City Centre, a neighbourhood in London, Shangri-La The Shard, London is near the airport and on the riverwalk. HMS Belfast and Globe Theatre are cultural highlights, and some of the area's notable landmarks include London Bridge and Tower of London. Looking to enjoy an event or a match while in town? See what's going on at O2 Arena. Spend some time exploring the area's activities, including segway rentals/tours. Visit our London travel guide
Map
31 St Thomas Street, London, England, SE1 9QU

What's nearby

  • The Shard
    The Shard
    1 min walk - 0.0 km
  • Borough Market
    Borough Market
    2 min walk - 0.2 km
  • Thames River
    Thames River
    4 min walk - 0.4 km
  • London Bridge
    London Bridge
    5 min walk - 0.4 km
  • Tower of London
    Tower of London
    15 min walk - 1.3 km

Getting around

  • London Bridge Station
    1 min walk
  • London Bridge Underground Station
    2 min walk
  • Heathrow Airport (LHR)
    55 min drive

Restaurants

  • LEON
    3 min walk
  • Greggs
    2 min walk
  • Pret A Manger
    3 min walk
  • McDonald's
    4 min walk
  • London Bridge Rooftop
    3 min walk

About this property

Shangri-La The Shard, London

Luxury hotel near Borough Market
Located close to London Bridge and HMS Belfast, Shangri-La The Shard, London provides a coffee shop/cafe, dry cleaning/laundry services and 2 bars. Treat yourself to a massage or other spa services. The on-site Asian cuisine restaurant, TING, offers breakfast, lunch, dinner, light fare and children's meals. In addition to a 24-hour gym and conference space, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool
  • Buffet breakfast (surcharge), bike hire and valet parking (surcharge)
  • A round-trip airport shuttle (surcharge), express check-out and express check-in
  • Coffee/tea in reception, tour/ticket information and free newspapers
  • Guest reviews give top marks for the helpful staff
Room features
All 202 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and air conditioning.
Extra conveniences in all rooms include:
  • Highchairs, childcare services and cots/infant beds
  • Hypo-allergenic bedding, Frette Italian sheets and pillowtop mattresses
  • Bathrooms with designer toiletries and separate baths/showers
  • 40-inch LED TVs with cable channels
  • Electric kettles, daily housekeeping and desks

Awards and affiliations

Shangri-La The Shard, London is listed in the 2021 Travel + Leisure 500.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (GBP 70 per night)
  • Valet parking on site (GBP 70 per night)
  • Limited on-site valet and self parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 45 for adults and GBP 22.50 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bar 31
  • GONG
  • Sky Lounge
  • TING

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool
  • Sauna

Family friendly

  • Cot (surcharge)
  • High chair
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,335 square feet of conference space
  • 3 meeting rooms

Outdoors

  • On a river

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note that room layout, furnishings, and views may differ from the photos shown.
Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 100 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 23 kg per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 90 per night.
Cots (infant beds) are available for GBP 90 per night

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 45 for adults and from GBP 22.50 for children
  • Airport shuttle fee: GBP 160.00 per vehicle (one-way)
  • Self-parking fee: GBP 70 per night
  • Valet parking fee: GBP 70 per night
  • Pet fee: GBP 100 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 90 per night
  • Rollaway bed fee: GBP 90 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel London Shard
Hotel Shard
London Hotel Shard
Shangri Hotel London
Shangri London
Shard Hotel London
Shard Hotel Shangri
Shard London Hotel
Shard London Shangri Hotel
Shangri-La Hotel, At The Shard, London England
Shangri Hotel Shard London
Shangri Hotel Shard
Shangri La The Shard, London
Shangri-La The Shard, London Hotel
Shangri-La The Shard, London London
Shangri La Hotel At The Shard London
Shangri-La The Shard, London Hotel London

Frequently asked questions

Does Shangri-La The Shard, London have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM to 6:00 PM.

How much does it cost to stay at Shangri-La The Shard, London?

As of 28 Mar, 2026, prices found for a 1-night stay for 2 adults at Shangri-La The Shard, London on 12 Apr, 2026 start from S$879, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La The Shard, London pet-friendly?

Yes, Shangri-La The Shard, London allows dogs (limit 1 total) with a maximum weight of up to 23 kg per pet. There's a fee of GBP 100 per pet, per night. Service animals are exempt from fees.

How much is parking at Shangri-La The Shard, London?

Self-parking is available for GBP 70 per night. Valet parking is available for GBP 70 per night.

What time is check-in at Shangri-La The Shard, London?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Shangri-La The Shard, London?

Checkout is at 11:00 AM.

Does Shangri-La The Shard, London provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of GBP 160.00 per vehicle applies.

Where is Shangri-La The Shard, London located?

Located in London City Centre, this luxury hotel is within a 10-minute walk of Borough Market and HMS Belfast. Globe Theatre and Tate Modern are also within 15 minutes. London Bridge Station is only a 2-minute walk and London Bridge Underground Station is 2 minutes.

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Reviews

Shangri-La The Shard, London Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 812 out of 1001 reviews
Rating 8 - Good. 105 out of 1001 reviews
Rating 6 - Okay. 36 out of 1001 reviews
Rating 4 - Poor. 25 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Rohan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you would expect from the Shangri-La. Great service, great rooms. The Shard is a unique building. It is iconic. The views of London are unparalleled. Really enjoy staying on South Bank. Easy access to everything via the London Bridge tube station.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Nozomi

Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing view, and the staff were genuinely attentive and professional, making our stay very comfortable. The valet parking concierge team were consistently courteous and professional each time we interacted with them, which gave us great peace of mind throughout our trip.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Balraj

Liked: Cleanliness, amenities, property conditions & facilities
Room staff and service was incredible
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Amir

Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel and not the same brand as Tokyo. Would never stay again. Spend so much and worst service ever. Staff is confused.
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Donniya

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Sadly the hotel had little staff the service was sloppy breakfast wasn’t up to scratch. It was overdone and cold . Most disappointing .
Stayed 1 night in Dec 2025
Verified

8/10 Good

Rupert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We already had a late check in time of 4pm but the room was then not ready until 4.45pm and we had to leave already for dinner and a show, so we didn't get a chance to get settled in our room / get changed and refreshed before going out. The staff were helpful and understanding and the room was lovely, in fact the hotel is beautiful with incredible views of London. We enjoyed the breakfast too, great service and plenty of food options. Overall a nice stay but check-in could have been handled better!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Tanisha

Liked: Cleanliness, amenities, property conditions & facilities
The room was excellent
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Nourhan

Liked: Staff & service
I booked a 3 nights stay at Shangri-La The Shard for my fiancée and a friend including free breakfast as silver-tier benefit. On check-in, the hotel first claimed that free breakfast was not a silver benefit. When I emailed them the proof it was, the hotel then said it was only valid for the account holder. When I explained this is our household account, they said the error was on the booking website. They said to fully understand and regret the situation but could give only 1 day breakfast 'complementary', because it was incorrect on Expedia's platform. That is not a guest-friendly solution you expect from a 5* hotel that charges €1000 a night. Because let's be honest, what's the big deal to offer 3 days breakfast when it is acknowledged that there clearly is a mistake somewhere? All staff were friendly and understanding, but apparently don't have the rights to overrule the system to offer proper 5* service. The day of checking out it took over 1 hour to serve the ordered eggs in the restaurant and because time was running out they offered to bring some sandwiches to the room instead. We often stay at luxury accomodations like FS, Ritz, Mandarin, Raffles, W, etc but this was the first and also very last time to book a Shangri-La hotel.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Meera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay cannot fault it. only thing we had to queue for breakfast and the buffet wasn't topped up with everything as it was busy
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

mr Nathan

Liked: Cleanliness, property conditions & facilities
Great sized rooms with unprecedented Views
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just brilliant, well worth the money.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No access to a bar for paying guests. seriously?
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
View is second to none in London—great location and the Gong Restaurant on 52 is fantastic!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Vardan

Liked: Cleanliness, property conditions & facilities
Love it
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities
Best hotel I’ve ever stayed in service was unreal, views were the best, all round brilliant night
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Raveen

Liked: Cleanliness, staff & service, amenities
My stay was amazing! Front desk to housekeeping really made sure we had a great stay and were very accommodating! I’ll be back and will always stay here
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Very clean … wonderful! Lovely staff. The one disappointment was the blinds on two days were “stuck”, would not go up to see, of course, the amazing view. Reported, was fixed, then happened again but was checking out that day so did not report.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Alfie

Liked: Cleanliness, staff & service, amenities
The room was fantastic, the hotel and view incredible. However, there was an issue with the privacy as the rooms had reflective properties and you could see into everyone's bedrooms and bathrooms
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, staff attentive, sauna spacious, breakfast tasty & ample, beautiful & varied views over London in spite of the largely grey skies.
Complimentary water. Room with a view
Breakfast
Night view over London bridges
80th anniversary poppy display @nearby Tower of London
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Alison

Disliked: Staff & service
I booked the Shangri-La The Shard to celebrate my milestone 40th birthday. Unfortunately everything about my two-night stay at this hotel was shambolic. My birthday was overshadowed by a catalogue of errors and rude service which the hotel has acknowledged. I deeply regret staying at this hotel. I am writing this review to warn others considering booking a celebration at this hotel to book elsewhere. The view is undoubtedly fabulous but everything else is shambolic and certainly doesn't live up to the Shangri-La name.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Best hotel in London, superb service, location and dining.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Love this hotel :) Back in a few weeks!
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

rasim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was oll goos
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and view were absolutely amazing
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great views of London
Stayed 2 nights in Oct 2025