We liked the attentiveness of the staff from the moment we arrived, starting with the receptionist Ioana. The concierge and the bar personnel near the reception were very helpful and pleasant. Our room was in an updated area of the large hotel, and it was very clean, with a nice view towards the courtyard. The hotel is located within walking distance from Westminster Abbey and Buckingham Palace, Kensington park and palace, as well as the Westminster Pier on Thames river. Also within walking distance there were many bars and restaurants, as well as shopping spots in the Mayfair area. The area where the hotel is located seems pretty safe even at late hours of the day.