1 bedroom, minibar, in-room safe, individually decorated

Reviews of Neelkanth Sarovar Premiere

5 out of 5
Neelkanth Sarovar Premiere
Plot No 6111, opp MandaHill Mall, Manchinci Road, Lusaka, Lusaka

Reviews

9.0

Wonderful

Rating 10 - Excellent. 51 out of 82 reviews" "
Rating 8 - Good. 26 out of 82 reviews" "
Rating 6 - Okay. 1 out of 82 reviews" "
Rating 4 - Poor. 1 out of 82 reviews" "
Rating 2 - Terrible. 3 out of 82 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stuff was very accomodating and helpful.
Stayed 6 nights in Apr 2024
Response from General Manager on 7 May,2024
Dear Ali, We're glad to hear that you found our staff accommodating and helpful! Your feedback is highly appreciated as it helps us to understand what we are doing right and to continue in the same direction. We make sure our team knows that their hard work and dedication doesn't go unnoticed. We look forward to serving you again for a similarly positive experience! Warm Regards, General Manager

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and excellent customer care
Stayed 4 nights in Apr 2024
Response from General Manager on 11 Apr,2024
Dear Victor, We're thrilled to hear that you had a great experience with our customer service. Our goal is to meet and exceed your expectations. To know that we have achieved it brings us immense joy. We constantly strive to maintain high standards of excellent service and customer care. Hearing positive comments like yours reinforces our commitment to consistently provide our guests the best service. Positive feedback like yours is incredibly motivating, we will certainly share this with our team. We look forward to serving you again in the future. Warm Regards, General Manager

8/10 Good

tasheer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. No Expedia amenity offered or received
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Mar,2024
Dear Tasheer, We're pleased to hear that you found our location to your satisfaction. However, we regret to learn that you did not receive the Expedia amenity you were expecting. We aim to provide all advertised perks and since we are an all-suite hotel, our VIP perk for our esteemed Expedia travelers is a 20% discount on all food and beverages, not a room upgrade. We once again apologise that this was not made clear to you earlier, and sincerely hope that you will still come back to us for the superior hospitality that can provide. We hope to have another opportunity to enhance your experience and demonstrate our dedication to our guests’ satisfaction. Warm Regards, General Manager

10/10 Excellent

Mutukwa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Jan 2024
Response from General Manager on 15 Jan,2024
Dear Mutukwa, We're thrilled to know that you had a positive experience. Your positive feedback immensely motivates our team. It's always a pleasure to focus on maintaining high-quality services and your words validate our efforts. We look forward to your continued support and hope to make your future experiences even better. Warm Regards, General Manager

10/10 Excellent

Mutukwa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from General Manager on 10 Jan,2024
Dear Mutukwa, Thank you for taking the time to rate us. We appreciate your feedback and are glad that you had a positive experience. We look forward to having you back again soon! Warm Regards, General Manager

8/10 Good

Isaac Tonderai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general, everything checks the box. The breakfast buffets might need a bot of work. The quality/brand of the sausages is not so good and the macon does not really work.
Stayed 4 nights in Nov 2023
Response from General Manager on 4 Dec,2023
Dear Isaac Tonderai, We appreciate your feedback about our breakfast buffet. It's essential for us to understand where we can make improvements. We acknowledge your comments about the sausages and macon. We strive to serve quality products. We will be looking into alternative brands to better suit the palate of our guests. Your review assists us on focusing our improvement efforts. We look forward to serving you an improved breakfast experience. Warm Regards, General Manager

10/10 Excellent

Val, Tremonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the finest hotels in Lusaka. Property, staff, cleanliness, are all excellent. Highly recommended.
Stayed 2 nights in Nov 2023
Response from General Manager on 20 Nov,2023
Dear Val, Tremonton, We're thrilled to receive such a positive review from you. It's wonderful to hear that our property, staff, and cleanliness all met your expectations and contributed to your enjoyable stay in Lusaka. We set high standards for ourselves and it feels great to know we're hitting the mark. Your recommendation means a lot to us and drives us to maintain the same level of service in future. We look forward to your next visit. Warm Regards, General Manager

10/10 Excellent

Val, Tremonton

Liked: Amenities, property conditions & facilities
If it’s not the best hotel in Lusaka, it’s a contender. Property and staff are superb. I highly recommend.
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov,2023
Dear Val, We are gratified that you enjoyed our service, food and hospitality. It is our intention to ensure that every single guest of ours experiences the highest standard of service. We look forward to having you here again!

10/10 Excellent

Nkulumo Humphrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent home away from home
The staff are very friendly and warm in approach. The facilities are great with lots of options including the fact that the room is fully equipped with all home facilities such as kitchen appliances etc. The gym has an instructor on duty at all times and steam room is an added bonus for the best start to the day. Overall I would recommend this hotel and I have already rebooked for next year, the best hotel on Lusaka hands down.
Stayed 14 nights in Sep 2023
Response from GM on 23 Oct,2023
Greetings from Neelkanth Sarovar Premiere!!It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Abesi

Stayed 1 night in Jul 2023
Response from Team Neelkanth Sarovar Premiere on 15 Jul,2023
Dear Guest, Thank you for taking the time to rate us and looking forward to your next visit. Regards

10/10 Excellent

Antonio

Stayed 3 nights in Jun 2023
Response from Team Neelkanth Sarovar Premiere on 31 Jul,2023
Dear Guest, Thank you for taking the time to rate us and looking forward to your next visit

6/10 Okay

tasheer

Business traveller
Liked: Cleanliness, staff & service
New property. Modern room. Good wifi. Well-equipped gym, but treadmills kept switching off. Breakfast chaotic. Restaurant expensive, and food quality is poor.
Stayed 3 nights in Jun 2023
Response from Team Neelkanth Sarovar Premiere on 8 Jul,2023
Dear Guest,Greetings from Neelkanth Sarovar Premiere!We thank you for choosing to stay with us during your recent visit. Your feedback is quintessential in our journey towards achieving greater guest satisfaction.Your detailed feedback has been taken note of and I will personally ensure that the respective department’s heads take up these points so as to ensure that on your next visit you receive nothing but the best standards of service and amenities. I sincerely apologize for not meeting up to your expectations during your recent stay. I would like to assure you that we have taken cognizance of your feedback and taken corrective action.

10/10 Excellent

Echo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money great location spacious suite rooms must stay in Lusaka
Stayed 2 nights in Apr 2023
Response from Team Neelkanth Sarovar Premiere on 13 Apr,2023
Dear Guest, Thank you for taking the time to rate us and looking forward to your next visit.Regards

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at 5 different hotels and Neelkanth was the BEST! Cannot fault them. Great service and comfortable clean rooms. The food was also good
Stayed 1 night in Mar 2023
Response from Team Neelkanth Sarovar Premiere on 10 Apr,2023
Dear Guest, Greetings from Neelkanth Sarovar Premiere!!It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Echo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms and great stuff convenient location value for money would recommend it to be the best hotel to stay in Lusaka new rooms and best location
Stayed 2 nights in Mar 2023
Response from Team Neelkanth Sarovar Premiere on 27 Mar,2023
Dear Guest, Greetings from Neelkanth Sarovar Premiere!!It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Team Neelkanth Sarovar Premiere on 24 Mar,2023
Dear Guest, Thank you for taking the time to rate us and looking forward to your next visit.Regards

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Superb property, excellent service
Response from Front Office Manager on 16 Jan,2023
Dear Guest,Greetings from Neelkanth Sarovar Premiere!It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Emma-Kate

Stayed 1 night in Dec 2022
Response from Front Office Manager on 16 Jan,2023
Dear Guest,Greetings from Neelkanth Sarovar Premiere!It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Lumwanshya

Stayed 3 nights in Oct 2022
Response from Neelkanth Sarovar on 6 Nov,2022
Dear Guest,Thank you for taking the time to rate us and looking forward to your next visit.Regards,Team Neelkanth Sarovar Premiere

10/10 Excellent

Michael

Stayed 1 night in Sep 2022
Response from Neelkanth Sarovar on 7 Oct,2022
Dear Guest,It is a delight to hear from you. Thank you! Do visit us again soon.Good day!Regards,Team Neelkanth Sarovar Premiere

10/10 Excellent

janet

Stayed 1 night in Aug 2022
Response from Neelkanth Sarovar Premiere on 25 Aug,2022
Dear Guest,We are glad to receive your awesome rating. Do visit us again soon.Regards,Team Neelkanth Sarovar Premiere

8/10 Good

Burhan

Stayed 2 nights in Jul 2022
Response from Neelkanth Sarovar Premiere on 17 Jul,2022
Dear Guest, Thank you for taking the time to rate us and looking forward to your next visit. Regards, Team Neelkanth Sarovar Premiere

10/10 Excellent

Jacob

Stayed 4 nights in Jun 2022
Response from Neelkanth Sarovar on 4 Jul,2022
Dear Guest, We are glad to receive your awesome rating. Come and see us soon! Regards, Team Neelkanth Sarovar Premiere

10/10 Excellent

Adelaide

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
It was Exceptional. The staff were amazing very friendly and welcoming. The rooms were very clean. We come from the USA to visit families. We enjoyed the our stay.
Stayed 4 nights in Jun 2022
Response from Neelkanth Sarovar on 1 Jul,2022
Dear Guest, It is a pleasure to receive your positive comments and to hear that you were impressed by our friendly service. Thank you for sharing your kind review. We are grateful for your top rating and look forward to the pleasure of your continued visits. Regards, Team Neelkanth Sarovar Premiere

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Theresa

Stayed 2 nights in Jun 2022
Response from Neelkanth Sarovar Premiere on 14 Jun,2022
Dear Guest, We appreciate your top rating and wish to see you again soon. Good day! Regards, Team Neelkanth Sarovar Premiere

8/10 Good

Jonathan James

Stayed 1 night in Apr 2022
Response from Neelkanth Sarovar Premiere on 6 May,2022
Dear Guest, Thank you for taking a moment to rate us and wish to see you again soon. Good day! Regards, Team Neelkanth Sarovar Premiere

10/10 Excellent

Gerard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel operates at a very professional level. Friendly staff and all concerns cared for. I’ve lived in Zambia for a long time. The management system here sets the bar for the rest of Zambia. Menu needs to be reinvented. The hotel needs a chef who knows how to use flavors. There are many chefs in Zambia that can do better. Strongly recommend the hotel.
Stayed 3 nights in Apr 2022
Response from Neelkanth Sarovar Premiere on 2 May,2022
Dear Guest, Thank you for your compliments and your positive review. Happy and satisfied guests like you are our greatest source of motivation. Your genuine feedback is very encouraging and has helped increase our team morale and will be a huge motivation to give the best to you and to all our honorable guests now and always. We appreciate your kind recommendation and look forward to seeing you again soon. Regards, Team Neelkanth Sarovar Premiere

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Mar 2022
Response from Neelkanth Sarovar Premiere on 29 Jul,2022
Dear Guest, It is such a delight to hear from you. Thank you! We wish to see you again soon. Regards, Team Neelkanth Sarovar Premiere

8/10 Good

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved that there was a dongle available for my connectivity in the vehicle that came to collect me, very nice touch. the staff were super helpful. i did not like that the spa apparently is always busy, does not have extended work hours and has only ne therapist. i also did not care for the live and loud event that took place in the pool area a floor below mine. i would definately go back.
Stayed 5 nights in Mar 2022
Response from Neelkanth Sarovar Premiere on 4 Apr,2022
Dear Guest, Thank you for staying at Neelkanth Sarovar Premiere and for sharing your review. Your feedback is both helpful and constructive. We are delighted to read your review and to note that you had a good experience. It is gratifying to receive all your compliments. We have also noted the points on the negatives and shared your feedback with the team as we endeavor to improvise wherever possible. Nothing brings us more joy than to note that you will return back to Neelkanth Sarovar and we look forward to making many such beautiful memories in the near future. Regards, Team Neelkanth Sarovar Premiere

8/10 Good

Jacob

Stayed 2 nights in Feb 2022
Response from Neelkanth Sarovar Premiere on 10 Mar,2022
Dear Guest, Thank you for taking the time to rate us. Looking forward to your next visit. Regards, Team Neelkanth Sarovar Premiere

10/10 Excellent

Moesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to Zambia for my birthday I’m glad I chose the right destination to celebrate my birthday. I only had a 20 hour layover in Lusaka and i chose to stay here. My stay at the Neelkanth Sarovar Premiere was amazing thank you so much to the staffs for making my stay perfect they was super professional, friendly, helpful with all my needs. The room I stayed in was big and spacious and super clean, the food was delicious I would definitely recommend this hotel and I would definitely be back thank you :)
Stayed 1 night in Mar 2022
Response from Neelkanth Sarovar Premiere on 10 Mar,2022
Dear Guest, Thank you for sharing your positive review. It is a pleasure to hear about your pleasant experience at Neelkanth Sarovar and to note that everything exceeded your expectations. It has always been our constant endeavor to provide our guests with the best of everything as their satisfaction is of utmost importance to us. It was our absolute pleasure having you with us and we look forward to welcoming you back for yet another awesome experience. Regards, Team Neelkanth Sarovar Premiere

10/10 Excellent

Natasha

Stayed 1 night in Nov 2021
Response from Neelkanth Sarovar Premiere on 26 Nov,2021
Dear Guest, Greetings from Neelkanth Sarovar Premiere! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and spacious room.
Stayed 1 night in Sep 2021
Response from Neelkanth Sarovar Premiere on 23 Sept,2021
Dear Guest, Thank you for your compliments and your positive review. Happy and satisfied guests like you are our greatest source of motivation. We appreciate your perfect rating and look forward to the pleasure of your continued visits.

10/10 Excellent

Lesego

Stayed 1 night in Aug 2021
Response from Neelkanth Sarovar Premiere on 1 Feb,2022
Dear Guest, Thank you for taking a moment to review us. Do visit us again soon! Regards, Team Neelkanth Sarovar Premiere

10/10 Excellent

Elias

Stayed 1 night in Aug 2021
Response from Neelkanth Sarovar Premiere on 18 Sept,2021
Dear Guest, We are glad to receive your awesome rating. Come and see us soon! Regards, Team Neelkanth Sarovar Premiere

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites are amazing
Stayed 1 night in Aug 2021
Response from Neelkanth Sarovar Premiere on 21 Aug,2021
Dear Guest, Thank you for your compliments and your positive review. Happy and satisfied guests like you are our greatest source of motivation. We appreciate your perfect rating and look forward to the pleasure of your continued visits. Regards, Team Neelkanth Sarovar Premiere

8/10 Good

Fadel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Tal

Stayed 3 nights in Jul 2021
Response from Neelkanth Sarovar Premiere on 26 Jul,2021
Dear Guest, We are delighted to hear from you. Thank you! Your high star rating is truly appreciated. We look forward to the pleasure of your future visits. Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. It is situated in the heart of Lusaka.
Stayed 1 night in Jul 2021
Response from Neelkanth Sarovar Premiere on 15 Jul,2021
Dear Guest, We are delighted to hear from you. Thank you! Your high star rating is truly appreciated. We look forward to the pleasure of your future visits. Regards, Team Neelkanth Sarovar Premiere

10/10 Excellent

MC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect on all accounts
As the title says. The food is surprisingly good, which is great, many of those hotels end up getting boring fast - which is not the case here.
Stayed 6 nights in Jun 2021
Response from Neelkanth Sarovar Premiere on 1 Jul,2021
Dear Guest, We are delighted to hear that our culinary offerings tempted your buds. Thank you for sharing your positive review and giving us a fantastic rating. It will be a pleasure to serve you again soon. Regards, Team Neelkanth Sarovar Premiere

10/10 Excellent

Perttu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Neelkanth Sarovar Premiere on 10 Jun,2021
Dear Guest, Thank you for being our guest and for sharing your top rating. We look forward to your next visit. Regards, Team Neelkanth Sarovar Premiere

10/10 Excellent

Jonas

Stayed 2 nights in May 2021
Response from Neelkanth Sarovar Premiere on 2 Jun,2021
Dear Guest, We appreciate your top rating and wish to see you again soon. Regards, Team Neelkanth Sarovar Premiere

8/10 Good

Eva

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Neelkanth Sarovar Premiere on 19 May,2021
Dear Guest, Your time and rating are truly appreciated. We would love to have you with us again soon. Regards, Team Neelkanth Sarovar Premiere

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
What comfortable and huge rooms, well appointed a d extremely clean.
Stayed 2 nights in Apr 2021
Response from Neelkanth Sarovar Premiere on 15 May,2021
Dear Guest, We feel truly delighted to receive your compliments. Thank you for taking a moment to leave us this beautiful review and giving us a perfect rating. We look forward to seeing you again soon. Until then, have a great time! Regards, Team Neelkanth Sarovar Premiere

10/10 Excellent

Hadar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Neelkanth Sarovar Premiere on 1 May,2021
Dear Guest, It is a delight to hear from you. Thank you for your perfect rating! We wish to see you again soon. Regards,

10/10 Excellent

Nakul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Neelkanth Sarovar Premiere on 16 Apr,2021
Dear Guest, It is a delight to hear from you. Thank you for your perfect rating! We wish to see you again soon. Regards,

10/10 Excellent

Jack

Stayed 1 night in Apr 2021
Response from Neelkanth Sarovar Premiere on 22 Apr,2021
Dear Guest, It is a delight to hear from you. We appreciate your top rating and wish to see you again soon. Regards, Neelkanth Sarovar Premiere

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Neelkanth Sarovar Premiere on 27 Mar,2021
Dear Guest, It is a delight to hear from you. Thank you for your perfect rating! We wish to see you again soon. Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Neelkanth Sarovar Premiere on 27 Mar,2021
Dear Guest, It is a delight to hear from you. Thank you for your perfect rating! We wish to see you again soon. Regards,