"The staff and service were exceptional. When our luggage was delayed for a couple of days due to the airline mishandling it, the team went above and beyond to ensure we had all the essential amenities and necessities while we waited. The restaurant was excellent, and every staff member was warm, attentive, and always ready to help. This was our family vacation, they surprised us with a thoughtful gesture that made our stay even more memorable. Highly recommended!"
"Our twin bedded room was functional, clean and did the job. thankfully the air conditioning worked perfectly! The location was great - number 4 bus served us very well. Don’t forget to get your free bus pass from reception and be ready to leave a deposit for a hairdryer."
"Great breakfast with coffee machine available all day.
We were in Lucerne when the temps were in the 90s, so with no air-conditioning it was a bit tough, but the staff did provide us with two fans for our rooms, which was very kind and much appreciated"
"Very friendly staff. The rooms were clean and well taken care of. Our own controllable A/C unit was in the room! Great views of the town. The funicular makes getting down to town quick and easy. Large Parking area. Me and my wife both agree that Château Gütsch is a must stay when visiting Luzern, and a room with a city view is well worth the extra cost."
"We loved our stay here. The AC was great since it was hot when we were there. The staff was kind and helpful. There is free still and sparkling water on tap in the lobby to refill water bottles and the beds were cozy and comfortable."