although this property is a four star hotel. The staff behave as if it was a five star hotel. Every time I I have a request such as universal charger, water, bottles, or new towels, they promptly get it to the room within a couple of minutes. they were flexible with extending the checkout time they’re always friendly with you when you interact with them. the coffee shop was closed and they called attendant to open it early at my request
The room itself is a little dated, however very clean. The shower pressure and temperature are good.
The location is excellent. It’s a five minute walk or less to the Haram. FYI you can obtain an Uber around there is some small shops around as well.
Overall, I would rate this hotel as excellent, and I would return to it should I come back to Madinah