Shangri-La Hotels and Resorts, Makati hotels

"This is my favorite hotel in Manila. First class around."

"The lobby was grand but the room was dated despite it being a grand room (which was a VIP upgrade) but no different from the original room booked. Excellent breakfast selections and all the fresh coconut water you can drink. The seafood buffet was great too. "

"Hotel and staff are great. Breakfast is ok. Limited variety but the restaurant menu has excellent food. "

"Very clean rooms and good breakfast "

"Very clean n great location"

"Front desk staff are so friendly"

"Nice location and even nicer facilities. "

"Great breakfast staff and selection "

"Really weird experience here. The doormen and front desk staff were all nice in conversation, but they blatantly lied about how much laundry I had sent and tried to charge me $100 for it. This was on top of returning multiple laundry items damaged and trying to claim it was part of the clothing design. I also paid fully months in advance for my room and room type, and when I arrived, it wasn’t available. They tried to claim that room type is first come first serve despite my reservation confirmation email clearly showing the room type. The room itself was in fine condition, a bit of wear and tear on the furniture but okay for the price. "