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Reviews of Al Shahba Hotel Makkah

2 out of 5
Al Shahba Hotel Makkah
Umm Al Qura road, Al Hafair District, Makkah

Reviews

7.6

Good

Rating 10 - Excellent. 47 out of 159 reviews" "
Rating 8 - Good. 57 out of 159 reviews" "
Rating 6 - Okay. 31 out of 159 reviews" "
Rating 4 - Poor. 13 out of 159 reviews" "
Rating 2 - Terrible. 11 out of 159 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Asif

Liked: Cleanliness, amenities
Its 7 minutes walk for Haram. Very quiet and peaceful place to live.
Stayed 2 nights in Apr 2024

6/10 Okay

Muhammad

distance from destination
Stayed 2 nights in Mar 2024

10/10 Excellent

Haseeb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant
Stayed 2 nights in Mar 2024

8/10 Good

Subahan

Liked: Cleanliness, staff & service
Overall good experience
Stayed 6 nights in Mar 2024

8/10 Good

iman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price I paid I got everything I could get. It was great for a short stay. The window was broken, the staff were very friendly and changed our room. And when we changed rooms I forgot my Apple Watch in the room, when we told the staff in short while they were able to find it and they brought it back to our room.
Stayed 2 nights in Mar 2024

2/10 Terrible

Intisar

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Mohamed Yassine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I like the position near to haram, about 15 min, the responsable is a very nice man, he helped me. Should make more effort in cleaning and maintenance.
Stayed 2 nights in Mar 2024

2/10 Terrible

syeda javeriya

Stayed 5 nights in Mar 2024

6/10 Okay

Ehsan

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Salim on 14 Mar,2024
. I am so glad to hear that we were able to offer you a refuge from your busy schedule. Lookingforward to welcoming you back soon.

10/10 Excellent

Samatalis

Liked: Cleanliness
Response from Salim on 14 Mar,2024
Dear samatalisThank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

MOHAMMAD FATHI BIN

Liked: Cleanliness, staff & service, property conditions & facilities
Too far to walk to Haram n to near to take the taxi.
Stayed 4 nights in Mar 2024
Response from Salim on 14 Mar,2024
. Dear MOHAMMAD , Thank you for your positive rating, I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

6/10 Okay

Shahbaz Ahmed

Stayed 3 nights in Feb 2024
Response from Salim on 27 Feb,2024
THANK YOU

10/10 Excellent

Mohamed Hersi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very beautiful hotel
Stayed 4 nights in Jan 2024
Response from Salim on 6 Feb,2024
Thank you for taking the time to review your stay with us. know that you were pleased with his/her service. We hope to welcome you back again soon

8/10 Good

sheikh

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice and clean
Stayed 2 nights in Jan 2024
Response from Salim on 6 Feb,2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I amvery happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future

10/10 Excellent

Magid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable, great service and within walking distance of the Haram, with many shops along the way
Stayed 5 nights in Jan 2024
Response from Salim on 6 Feb,2024
Dear MAGID,. Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

6/10 Okay

Badr

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024
Response from Salim on 6 Feb,2024
THANK YOU

6/10 Okay

Mohamed

Stayed 4 nights in Jan 2024
Response from Salim on 6 Feb,2024
THANK YOU

2/10 Terrible

Yasar

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Salim on 16 Jan,2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Makkah

4/10 Poor

Gueladio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Salim on 16 Jan,2024
. I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally...

10/10 Excellent

Ahmad, Modesto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it cheep and easy to go to haram
Stayed 6 nights in Jan 2024
Response from Salim on 6 Feb,2024
Thank you for your review. I am glad to hear that overall your experience was positive.We hope to welcome you back to the hotel soon..

2/10 Terrible

Ahmad, Modesto

Stayed 5 nights in Jan 2024
Response from Salim on 6 Feb,2024
I am very disappointed to hear that you found our service to be below your standards. Please email us with a phone number or email address so our Front Desk Manager can discuss your issues personally

4/10 Poor

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Salim on 16 Jan,2024
I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

6/10 Okay

Mohammed sayed Ahmed

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
very small room for 3 beds , small beds (shorted than y height).FRIENDLY STAFF. POOR facility in the room(rusty fridge-no microwave. tiny window which you can not open. would suggest staying somewhere else
Stayed 4 nights in Dec 2023
Response from Salim on 7 Jan,2024
Thank your for your candid feedback. I am sorry to hear that you weren't satisfied with the room, This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally .

10/10 Excellent

Salim

Stayed 11 nights in Dec 2023
Response from Salim on 6 Feb,2024
Dear SALIM. Thank you for your review and for choosing our hotel.

10/10 Excellent

Ravshan

Stayed 8 nights in Dec 2023
Response from Salim on 7 Jan,2024
Dear Ravshan , Thank you for your good rating

10/10 Excellent

mohammed parvez

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is excellent, language problem, no daily housekeeping. High ground road to go al haram. In low budget excellent, neat n clean
Stayed 6 nights in Dec 2023
Response from Salim on 28 Dec,2023
Dear Mohamed Parvez, Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

4/10 Poor

Mohamed

Stayed 4 nights in Dec 2023
Response from Salim on 16 Jan,2024
We appreciate you taking the time to provide us with such candid feedback of your stay. Iam very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally

6/10 Okay

Mohamad Adnan

Stayed 4 nights in Dec 2023
Response from Salim on 28 Dec,2023
Thank you for giving us a good rating.

6/10 Okay

AFISSETOU

Liked: Staff & service, property conditions & facilities
The bathroom
Stayed 10 nights in Dec 2023
Response from Salim on 28 Dec,2023
Thank you for giving us a good rating.

10/10 Excellent

jannatul

Liked: Cleanliness, staff & service, property conditions & facilities
Good nice hotel at a budget.
Stayed 3 nights in Dec 2023
Response from Salim on 28 Dec,2023
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Aziz

Travelled with family
Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Salim on 28 Dec,2023
Wow! What a wonderful tating, we truly appreciate itthank you very much.

10/10 Excellent

Asjad

Stayed 6 nights in Dec 2023
Response from Salim on 16 Jan,2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Muhammad

Stayed 2 nights in Dec 2023
Response from Salim on 7 Jan,2024
Dear MUHAMMAD. Thank you for taking the time to review your stay with us.. Looking forward to seeing you again soon.

4/10 Poor

Ahmed

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Salim on 13 Dec,2023
Dear Mr.Ahmed : I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. This is very disappointing to know, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally

10/10 Excellent

Shabbir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied
Stayed 3 nights in Dec 2023
Response from Salim on 5 Dec,2023
Wow! What a wonderful rating , we truly appreciate your business and your trust in us. I am very happy to hear that our service met your needs and expectations. We look forward to welcoming you back to AL SHAHBA in the near future.

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Salim on 5 Dec,2023
Dear Mr.Muhammad , Thank you for taking time to review our property. I am glad to hear that we will be your topchoice when you visit Makkah . We look forward to welcoming you back soon!

10/10 Excellent

Khaled

Stayed 5 nights in Nov 2023
Response from Salim on 28 Dec,2023
Thank you for taking the time to rate your stay with us.We hope to welcome you back again soon.

2/10 Terrible

Mohamad

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
In summary It looks like the property is on its way to be out of service.
Stayed 3 nights in Nov 2023
Response from Salim on 21 Nov,2023
I am very disappointed to hear that you found our service to be below your standards ,We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. Thank your for your feedback

10/10 Excellent

Baitullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Salim on 13 Nov,2023
. Dear Baitullah,. Thank you for your rating and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Umar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good to stay in al shahba. 15 minutes walk from masjid Alharam but little inclined on both ways taxi costs 10 to 20 Rayal. Receptionist was welcoming and staff is very helpful.
Stayed 2 nights in Nov 2023
Response from Salim on 11 Nov,2023
Thank you for your kind comments. I will be sure to let our staff know how much of animpact they made on your experience. We are always pleased to be your second home when you're at the area..Salim

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
You will need to have a ride to and fro the property unless you are ready to about 20 minutes from Dar Al-Taweheed international hotel from AlHaram. Otherwise it is is fine. But don’t expect to have an easy to way to a from the hotel room. Taxi charges should be about 5 S.A.R. Each time, but it always depends on how the negotiation goes between you and the taxi drivers every time. Thank you.
Stayed 2 nights in Nov 2023
Response from Salim on 11 Nov,2023
. We appreciate you taking the time to provide us with such detailed feedback about yourstay,We hope to welcome you back again soon thank you

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Salim on 11 Nov,2023
Thank you for choosing to stay with us and I am glad to hear that your stay with us was amemorable one! We look forward to welcoming you back to the hotel in the near future

8/10 Good

Eman

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Salim on 11 Nov,2023
Thank you for choosing to stay with us and I am glad to hear that your stay with us was amemorable one! We look forward to welcoming you back to the hotel in the near future

6/10 Okay

Khurram

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Salim on 11 Nov,2023
thank you for rating our hotel see you soon again inshallah

6/10 Okay

Naim

Disliked: Staff & service
Stayed 3 nights in Feb 2023
Response from slim on 7 May,2023
thank you

8/10 Good

Verified traveller

Disliked: Cleanliness
For the price it was good. Probably wouldn’t stay ever again though..
Stayed 5 nights in Feb 2023
Response from slim on 10 Apr,2023
Thank you for your rating,e. I am disappointed to hear that your stay didn't meet your expectations. We do hope you give us another chance as we will definitely improve our services.Salim

8/10 Good

Ramadan

Liked: Staff & service, room comfort
Stayed 3 nights in Mar 2023
Response from slim on 1 Apr,2023
Dear Guest , I am glad to hear that you enjoyed your stay with us and that you would recommend us to afriend. We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Mohamed ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 3 nights in Mar 2023
Response from slim on 1 Apr,2023
Dear Mohamed Ahmed . Thank you for giving us a perfect rating and for recommending our hotelto other travelers,We hope to welcome you back to the hotel in the near future.

8/10 Good

Abdifatah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2023
Response from slim on 20 Mar,2023
1. Dear Abdifatah, Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel

8/10 Good

Adem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from slim on 9 Apr,2023
Dear Adem , . I am glad to hear that you enjoyed your stay with us and that you would recommend us to afriend. We hope to welcome you back to the hotel in the near future.