Pillow-top beds, in-room safe, desk, iron/ironing board
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Reviews of Four Points by Sheraton Makkah Al Naseem

4 out of 5
Four Points by Sheraton Makkah Al Naseem
Third Ring Road, behind Al Rajhi Mosque, Makkah, Makkah

Reviews

8.8

Excellent

Rating 10 - Excellent. 184 out of 307 reviews" "
Rating 8 - Good. 81 out of 307 reviews" "
Rating 6 - Okay. 17 out of 307 reviews" "
Rating 4 - Poor. 12 out of 307 reviews" "
Rating 2 - Terrible. 13 out of 307 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

nasra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the place; the staff, the entire hotel environment, and the surroundings outside were all fantastic!

8/10 Good

Anowar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel ..clean and quiet..shopping area near by..and masjid ayesha alrajehy next door .. The only thing I didn’t like it’s the (bus service..you have to use 2 buses to get to the haram….(10 minutes or less ) It’s maybe because Ramadan ..but everything else was good .
Stayed 4 nights in Mar 2024

10/10 Excellent

Hussein

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
as always naseem four points has always been a great stay never dissappoints ! would highly recommend for families and also couples and singles great prices and great location with supermarket nearby coffee shops and masjid Rajihi behind the hotel
Stayed 5 nights in Feb 2024

8/10 Good

Khwaja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 6 nights in Feb 2024

10/10 Excellent

mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good breakfast
Stayed 1 night in Feb 2024

8/10 Good

Hadia

Liked: Staff & service
The bathroom they showed in pictures at booking time was wide , but the actual bathroom in the room was very small and was inconvenient.
Stayed 17 nights in Jan 2024

10/10 Excellent

Dilmurad

Stayed 13 nights in Jan 2024

10/10 Excellent

Murat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

assia

Stayed 7 nights in Jan 2024

10/10 Excellent

Nasser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with amazing breakfast and friendly staff.
Stayed 4 nights in Jan 2024

4/10 Poor

Amr

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bad
Stayed 1 night in Jan 2024

8/10 Good

AKM Anwarul, Canfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a shuttle service every 30 minutes 24/7 from the hotel to Kaaba and back. Just remember your drop off point. If this is your first time, you may easily get lost. This should be the best selling point for the hotel. There is plenty of parking spaces. The front staff is pretty good. The person (forgot his name!) who checked us in was very professional. He has couple of degrees from the US (UCF, U WA) and is a very nice person. I would highly recommend this hotel to anyone and would not stay anywhere else.
Stayed 5 nights in Dec 2023

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Ahmed
Stayed 5 nights in Dec 2023

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
نظافه وسعر ممتاز
المكان نظيف وسعره ممتاز. بالنسبه للباصات للمسجد الحرام تتوفر كل ساعه بس مواعيدها غير دقيقه. المنطقه تتوفر فيها خدمات جيده.
Stayed 1 night in Jan 2024

2/10 Terrible

Zakaria

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Spent an hour trying to find the shuttle from the Haram to the hotel. Called reception but could not get adequate information on it. Finally ended up taking a taxi to the hotel. Arrived at the hotel half an hour after checkin time and waited almost two hours to be given a room. Was told the room was still being cleaned. I asked for water during the wait and was told that they didn’t have water. Did not expect that from a Marriott approved hotel.
Stayed 2 nights in Jan 2024

8/10 Good

OMOMEJI RASHEED

Liked: Staff & service, property conditions & facilities, room comfort
The hotel service this time around is just on the average most especially the cleaning of the room. One has to call them everyday before the room is cleaned. Something should be done about this.
Stayed 1 night in Jan 2024

2/10 Terrible

amal

Stayed 4 nights in Dec 2023

6/10 Okay

meshal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
بصراحة لايستحق التقييم المذكور
خدمة الغرف لايجيبون على الهاتف تنظيف الغرف صعب جداً بسبب كبر الفندق وقلة العاملين دورات المياه صغيره جداً صعب الحركه فيها
Stayed 2 nights in Dec 2023

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Makkah
amazing stay
Stayed 4 nights in Dec 2023

2/10 Terrible

HIKMAT

Stayed 6 nights in Dec 2023

10/10 Excellent

Mansoor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel for two consecutive years. I have found it the best price for its service and convenience. I will definitely keep coming to this hotel.
Stayed 7 nights in Dec 2023

8/10 Good

AHMED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Rajhi Mosqu and walking area.
Stayed 1 night in Nov 2023

10/10 Excellent

Aa'la

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing hotel, ease of location. Comfortable after umrah
Stayed 4 nights in Nov 2023

10/10 Excellent

Majibur

Stayed 3 nights in Nov 2023

10/10 Excellent

Mukhlis

Travelled with family
Everything was clean, the food was delicious and all the staff were helpful
Stayed 10 nights in Oct 2023

8/10 Good

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Mazher Hassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice
Stayed 2 nights in Oct 2023

10/10 Excellent

Sheila

Stayed 1 night in Sep 2023

4/10 Poor

Honain

Internet wasnt working or was very slow
Surprised that the internet was slow and the bathroom was very old and not in good condition.
Bath room looking worn out
Not cleaned properly
Stayed 7 nights in Sep 2023

10/10 Excellent

Omar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel great Shuttle service to Haram
Pros: The hotel is in very good condition and clean. Breakfast is very good. Cons: - Bathroom was very small
Stayed 2 nights in Sep 2023

10/10 Excellent

Shoaib

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome!!
Stayed 8 nights in Aug 2023

8/10 Good

naiyf

Liked: Cleanliness, staff & service
Everything was good. But the Wi-Fi did not work most of the time and I needed at the time because I was from another country and did not have service
Stayed 2 nights in Aug 2023

10/10 Excellent

FATIMAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

HUDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Overall happy with this hotel. Here is my feedback: Pros: -Clean and convenient -Staff and service were great -Adjacent to Al-Rajhi mosque - heard Azaan all five times - music to our ears! - Starbucks, Dunkin and Danube (grocery store) all within a few steps of the hotel -Breakfast Buffet was super - great options and great service - you have to pay for it but it's absolutely worth it! -Bathroom had a proper shower area with handrails (they even had a cloth wire to dry clothes) - convenient for elderly guests Cons: -Location is farther away from Haram so shuttle or cab were absolutely necessary - the shuttle dropped us off about 10 minutes walk away from Haram -Ordering food as part of room service was not the best option as the food choices were not many - we had diet restrictions so that made it a lot harder -Rooms do not have microwave so bringing food from outside so we can warm it up was also not an option -Laundry service is not what you think of in western nations - there is no washer or dryer - you only get dry-cleaning service which you pay for per garment Saudi does not have the concept of laundromat / washers and dryers for public use. Dry cleaning is your only option! Something I wish I had known before our travel. Hopefully that helps someone. Pack clothes accordingly.
Stayed 9 nights in Aug 2023

8/10 Good

Haifa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
مناسب
الحمدلله كانت اقامة مريحة مناسب بالنسبة لسعره في مكة
Stayed 1 night in Aug 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming associates
Stayed 1 night in Jul 2023

10/10 Excellent

RASHEED OMOMEJI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING EXPERIENCE
The hotel is amazing. This is my third time staying in the hotel. The services have been very excellent. Movement to and from HARAM is made easy by the provision of routine bus for the trip on hourly basis. Overall, the services of the hotel is in line with the standard of my expectation.
Stayed 3 nights in Jul 2023

8/10 Good

Asadullah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was my second time staying at Sheraton. They checked us in very late but we were also allowed to check out later. The two things we didn’t like were that most of the towels were not clean. The white color on the towels turned into gray. The second thing, the Wi-Fi in the room was so slow that we couldn’t use it.
Stayed 6 nights in Jul 2023

4/10 Poor

Lutfi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
Not worth it Lower your expectations The customer service is bad Room is not clean enough There is no enough supplies and so on
Stayed 1 night in Jun 2023

10/10 Excellent

Mohamad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jun 2023

10/10 Excellent

Sherif

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel and I will definitely come again InshaALLAH Highly recommended for families
Stayed 7 nights in Jun 2023

10/10 Excellent

Mashrur

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is far away from the Haram. Please consider taking taxi when the hotel shuttle service is not available.
Stayed 4 nights in May 2023

10/10 Excellent

yousuf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

2/10 Terrible

Abukar

Stayed 2 nights in May 2023

10/10 Excellent

Mahasin

Stayed 1 night in May 2023