Makomanai Sekisui Heim Ice Arena

Our stay had a few positives, but several issues left us genuinely frustrated. The room size was good, but the fact that the temperature can’t be individually controlled is inconvenient and frankly surprising for a hotel of this level. It’s not something that ruined the stay, but it absolutely affected our comfort. The lounge experience was the most disappointing. On our first visit, the table lamp at our seating area didn’t work, which made the space feel poorly maintained. On our second visit, we picked up a complimentary non-alcoholic drink to take back to our room. The bartender stopped us and insisted we return it due to lounge rules. Fine—rules are rules, and we respected that. What was not fine was what happened moments later. As we got into the elevator, two other guests walked in with the exact same drinks in hand—drinks they were clearly allowed to take without any issue. Whether it was because they knew the staff or simply because they were treated differently for another reason, the inconsistency was hard to overlook. Being held to a rule that others are free to ignore feels unfair and leaves a bad taste, far more so than the rule itself. Overall, while the hotel has some good qualities, the uneven service and lack of attention to detail genuinely undermined our experience. For the price point, I expected much better.

Nice clean, spacious room, great breakfast!

Stayed for 2 nights with a family of 3. Facilities such as washer dryer were sufficient as there were 3 dryers and 3 washers on 2 levels. The Onsen was great with the outdoor and indoor pools as well as a cold pool and a sauna. Clean and well-maintained. There’s paid parking at the hotel that opens at 3pm aligned with check in timing. Convenience stall just a few steps away. From the hotel, we could walk to Odari Park. Japanese breakfast arranged by the hotel was excellent and I think guests should give it a try. Overall good stay, great vibes.