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Reviews of Hop Inn Hotel Makati Avenue

3 out of 5
Hop Inn Hotel Makati Avenue
7806 Makati Avenue Poblacion, Makati

Reviews

8.4

Very good

Rating 10 - Excellent. 202 out of 492 reviews" "
Rating 8 - Good. 207 out of 492 reviews" "
Rating 6 - Okay. 51 out of 492 reviews" "
Rating 4 - Poor. 22 out of 492 reviews" "
Rating 2 - Terrible. 10 out of 492 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

ARAN

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay. No frills. Lots of dining options around.
Stayed 3 nights in Jan 2024

6/10 Okay

Reginaldo

Liked: Property conditions & facilities, room comfort
Great value for your money. Excellent location. They do not provide electric kettle in the room, but there is a hot and cold water dispenser in the lobby.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great..
Stayed 20 nights in Oct 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all round, Would stay again
Great location, nice staff that even recommended me what to do and eat, clean tidy room with comfortable bed, and great value for money
Stayed 1 night in Nov 2023

8/10 Good

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not too bad of an experience. Would stay there again.
Stayed 5 nights in Oct 2023

6/10 Okay

Nicolas

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Smoke is in the air… smoke is in the air
The hotel is modern and has good air conditioning, however the hotel tells you no smoking and the room smells like an ash tray full of cigarettes.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lagman

Stayed 1 night in Sep 2023

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly room clean near many restaurants
Stayed 2 nights in Aug 2023
Response from DM on 31 Aug,2023
Dear Mr/ Ms Ali, warm greetings from Hop Inn Hotel Makati! Thank you for staying and giving us your reviews. We appreciate your feedback about our property, we make sure to continue great service for the satisfaction of our guests. Looking forward to seeing you again. With much appreciation.

6/10 Okay

Kriezel Jane

Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Stayed 1 night in Jul 2023
Response from Dm on 4 Aug,2023
Dear Mr Richard, warm greetings from Hop Inn Hotel Makati! Thank you for staying and giving us your reviews. We appreciate your feedback about our property, we make sure to continue great service for the satisfaction of our guests. Looking forward to seeing you again. With much appreciation.

10/10 Excellent

Alvin

Travelled with partner
accessible
Stayed 7 nights in Jun 2023
Response from Dm on 4 Aug,2023
Dear Mr Alvin, warm greetings from Hop Inn Hotel Makati! Thank you for staying and giving us your reviews. We appreciate your feedback about our property, we make sure to continue great service for the satisfaction of our guests. Looking forward to seeing you again. With much appreciation.

8/10 Good

CHEDY

Stayed 1 night in Jun 2023
Response from Dm on 4 Aug,2023
Dear Mr Chedy, warm greetings from Hop Inn Hotel Makati! Thank you for staying and giving us your reviews. We appreciate your feedback about our property, we make sure to continue great service for the satisfaction of our guests. Looking forward to seeing you again. With much appreciation.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff clean rooms reasonable price
Stayed 1 night in May 2023
Response from DM on 26 May,2023
Dear Mr/ Ms Ali, warm greetings from Hop Inn Hotel Makati! Thank you for staying and giving us your reviews. We appreciate your feedback about our property, we make sure to continue great service for the satisfaction of our guests. Looking forward to seeing you again. With much appreciation.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean place reasonable price
Stayed 2 nights in May 2023
Response from DM on 26 May,2023
Dear Mr/ Ms Ali, warm greetings from Hop Inn Hotel Makati! Thank you for staying and giving us your reviews. We appreciate your feedback about our property, we make sure to continue great service for the satisfaction of our guests. Looking forward to seeing you again. With much appreciation.

8/10 Good

William H.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is within walking distance from lots of eating establishments and laundry facility. It costs only 100 pesos to go to shopping mall by taxi. The rooms do not have refrigerator. But, 7 Eleven is only a few minutes walk and so there is no need for refrigerator. The staff gladly change bedsheets upon request.
Stayed 7 nights in May 2023
Response from DM on 26 May,2023
Dear Mr William, warm greetings from Hop Inn Hotel Makati! Thank you for staying and giving us your reviews. We appreciate your feedback about our property, we make sure to continue great service for the satisfaction of our guests. Looking forward to seeing you again. With much appreciation.

8/10 Good

Michael, Pennock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked how safe and secure the place is. Very clean but no telephone. Have to use viber to contact them if you need anything
Stayed 5 nights in May 2023
Response from DM on 26 May,2023
Dear Mr Michael, warm greetings from Hop Inn Hotel Makati! Thank you for staying and giving us your reviews. We appreciate your feedback about our property, we make sure to continue great service for the satisfaction of our guests. Looking forward to seeing you again. With much appreciation.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean hotel reasonable price
Stayed 3 nights in May 2023
Response from Den Mark Carreon on 10 May,2023
Dear Mr/Ms Ali, warm greetings from Hop Inn Hotel Makati! Thank you for staying and giving us your reviews. We appreciate your feedback about our property, we make sure to continue great service for the satisfaction of our guests. Looking forward to seeing you again. With much appreciation.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from DM on 26 May,2023
Dear Mr Frank, warm greetings from Hop Inn Hotel Makati! Thank you for staying and giving us your reviews. We appreciate your feedback about our property, we make sure to continue great service for the satisfaction of our guests. Looking forward to seeing you again. With much appreciation.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A low cost but very high quality hotel. Very impressed with the facilities. I will stay there again.
Stayed 2 nights in Apr 2023
Response from Den Mark Carreon on 10 May,2023
Dear Sir Andrew, warm greetings from Hop Inn Hotel Makati! Thank you for staying and giving us your reviews. We appreciate your feedback about our property, we make sure to continue great service for the satisfaction of our guests. Looking forward to seeing you again. With much appreciation.

8/10 Good

Bernardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Den Mark Carreon on 14 Apr,2023
Dear Mr Bernardo, warm greetings from Hop Inn Hotel Makati! Thank you for staying and giving us your reviews. We appreciate your feedback about our property, we make sure to continue great service for the satisfaction of our guests. Looking forward to seeing you again. With much appreciation.

8/10 Good

Loretta, Etobicoke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of this property and the cleanliness and the staff. Very clean and free patking is provided. I just wish there is an option to have a small fridge and a kettle (i would be willing to pay additional).
Stayed 14 nights in Mar 2023
Response from Rio/ Hotel Manager on 8 Apr,2023
Dear Ms. Loretta,Warm greetings from Hop Inn Hotel Makati!Thank you for choosing and staying with us. We appreciate your positive feedback about the Hotel. We will take note of your suggestions for possible solution in the future.Looking forward to seeing you againSincerely,RioHotel Manager

10/10 Excellent

Gene, Winnnipeg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable rate with compact space/room for R and R - after a busy day/night out.
Stayed 1 night in Mar 2023
Response from Rio/ Hotel Manager on 3 Apr,2023
Dear Mr. Gene,Warm greetings from Hop Inn Hotel Makati!Thank you for staying and giving us a perfect rating. We appreciate your positive feedback, we ensure to continue great service.Looking forward to seeing you again soonWith much appreciation,RioHotel Manager

4/10 Poor

MD

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The internet speed was not up to the mark. Also their room service seems not upto the mark. I stayed about 9 days and noticed they did not changed the washroom towel for at least once! I saw they just fold it to another side. Also a toothbrush kits are not included. Apart from these parts, other things was ok.
Stayed 1 night in Mar 2023
Response from Rio on 3 Apr,2023
Dear MD,Warm greetings from Hop Inn Hotel Makati!Thank you for the time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. I am sorry you have been subjected to such frustrating series of events. This is sad to know about your recent experience with us and we do understand your point. Will take note of your concern in regards to our wi-fi for possible solution in the future and about the room service will personally address the issue to our HK team and rest assured to reinforce training and briefing to ensure it won't happen again. Again, please accept our humble apologies for any inconvenience we have caused you. Thank you for staying with us, and we look forward to another chance to serve you.Sincerely,RioHotel Manager

10/10 Excellent

Jennifer

Stayed 2 nights in Mar 2023
Response from Den Mark Carreon on 24 Apr,2023
Dear Ms. Jennifer, Warm greetings from Hop Inn Hotel Makati! Thank you for staying and giving us your feedback. We appreciate your positive feedback about our property, we make sure to continue great service for the satisfaction of our guests. Looking forward to seeing you again. With much appreciation.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Rio/ Hotel Manager on 3 Apr,2023
Dear Mr. Dennis,Warm greetings from Hop Inn Hotel Makati!Thank you for staying and giving us a perfect rating, we're delighted you decided to see for yourself what hop Inn Hotel has to offer and we are so glad it met your expectations. Looking forward to seeing you againWith much appreciationRioHotel Manager

6/10 Okay

md

Stayed 2 nights in Mar 2023
Response from Den Mark Carreon on 14 Apr,2023
Dear valued guest, warm greetings from Hop Inn Hotel Makati! Thank you for staying and giving us your reviews. We appreciate your feedback about our property, we make sure to continue great service for the satisfaction of our guests. Looking forward to seeing you again. With much appreciation.

8/10 Good

Dale C

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We had ants in our room the entire time. Called housekeeping at least 3 times to take care of it but they did not block the holes where they were coming in. Just cleaned up the ants that they saw. There is no bar or restaurant there so this is strictly a transit inn.
Stayed 5 nights in Mar 2023
Response from Rio on 3 Apr,2023
Dear Mr. Dale,Warm greetings from Hop Inn Hotel Makati!Thank you for the time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. I am sorry you have been subjected to such frustrating series of events because our Hotel is doing monthly pest control. I wish you would have addressed this with us as we do offer to transfer you to the other room. Again, please accept our humble apologies for any inconvenience we have caused you. Thank you for staying with us, and we look forward to another chance to serve you.Sincerely,RioHotel Manager

10/10 Excellent

Farhad

Stayed 3 nights in Mar 2023
Response from Rio/ Hotel Manager on 3 Apr,2023
Dear Mr. Farhad,Warm greetings from Hop Inn Hotel Makati!Thank you for staying and giving us a perfect rating, we're delighted you decided to see for yourself what hop Inn Hotel has to offer and we are so glad it met your expectations. Looking forward to seeing you againWith much appreciationRioHotel Manager

10/10 Excellent

Lino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Very clean and friendly staff I highly recommend it if you are staying in the Philippines.
Stayed 17 nights in Feb 2023
Response from Rio/ Hotel Manager on 10 Mar,2023
Dear Mr. Lino,Warm greetings from Hop Inn Hotel Makati!Thank you for staying and giving us a perfect rating, we're delighted you decided to see for yourself what hop Inn Hotel has to offer and we are glad it met your expectations. We ensure to continue great service for our guest needs and satisfaction.Looking forward to seeing you againWith much appreciation,RioHotel Manager

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, a good-sized bed with ample space for belongings. Location is perfect, a mall, and different dining options are all within walking distance. There are limited parking spaces available. Only issue I had with the room was with the AC, setting it at lower temperatures doesn't seem to work and the room didn't really get cold. But overall, I had a wonderful stay and will certainly come back should the need arise.
Stayed 1 night in Feb 2023
Response from Rio/ Hotel Manager on 4 Mar,2023
Dear Mr. Jeffrey,Warm greetings from Hop Inn Hotel Makati!Thank you for staying and giving us a perfect rating.. Your feedbacks are extremely valuable to us, as it helps us identify the areas, we can improve the guest experience. We apologized for any inconvenience we have caused you. I will personally address the issue to our engineering team to check the Air-conditioning unit to ensure it wont happen again.We hope that your next stay with us will better meet our standard of excellenceLooking forward to seeing you again.With much appreciation,RioHotel Manager

8/10 Good

DIANA JERRERA

Access in good but the floor is so stink of cigarette that I thought it’s non smoking place
Stayed 6 nights in Feb 2023
Response from Rio/ Hotel Manager on 4 Mar,2023
Dear Ms. Diana,Warm greetings from Hop Inn Hotel Makati!Thank you for choosing and staying with us. We appreciate your feedback and we will take your concern for a better service to our guest and to make sure it wont happen againLooking forward to seeing you again.Sincerely,Rio De VillaHotel Manager

8/10 Good

Anthony, Coombabah

Liked: Cleanliness, staff & service, property conditions & facilities
Good size bedrooms and bathroom. Free fast internet, good view over the city, great air-conditioning, walking distance to numerous eateries and supermarkets, money exchanges and nightlife (Burgos St). Only negative things I had was there was no bar fridge in the room, so no cold drinks and considering the Philippines is hot that was disappointing and if you were on the other side of the hotel room you may have been able to hear the traffic
Response from Rio/ Hotel Manager on 4 Mar,2023
Dear Mr. Anthony,Warm greetings from Hop Inn Hotel MakatiThank you for choosing and staying with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about our wi-fi and other aspect in the Hotel, we will take note of your concern about the mini fridge for possible solution in the future.Looking forward to seeing you again.Sincerely,Rio De VillaHotel Manager

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Rio/ Hotel Manager on 4 Mar,2023
Dear Mr. Rolando,Warm greetings from Hop Inn Hotel Makati!Thank you for staying and giving us a perfect rating, we're delighted you decided to see for yourself what hop Inn Hotel has to offer and we are so glad it met your expectations. Looking forward to seeing you again.With much appreciation,RioHotel Manager

10/10 Excellent

Joseph William

Stayed 1 night in Jan 2023
Response from Rio/ Hotel Manager on 4 Mar,2023
Dear Mr. Joseph,Warm greetings from Hop Inn Hotel Makati!Thank you for staying and giving us a perfect rating, we're delighted you decided to see for yourself what hop Inn Hotel has to offer and we are so glad it met your expectations.Looking forward to seeing you again.With much appreciation,RioHotel Manager

10/10 Excellent

Michael

Stayed 1 night in Jan 2023
Response from Rio/ Hotel Manager on 4 Mar,2023
Dear Mr. Michael,Warm greetings from Hop Inn Hotel Makati!Thank you for staying and giving us a perfect rating, we're delighted you decided to see for yourself what hop Inn Hotel has to offer and we are so glad it met your expectations. Looking forward to seeing you again.With much appreciation,RioHotel Manager

8/10 Good

sureshkumar

Stayed 2 nights in Jan 2023
Response from Rio/ Hotel Manager on 4 Mar,2023
Dear Mr. Sureshkumar,Warm greetings from Hop Inn Hotel Makati! Thank you for choosing and staying with us.Looking forward to seeing you again.Sincerely,Rio De VillaHotel Manager

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for the price friendly staff
Response from Rio/ Hotel Manager on 6 Jan,2023
Dear Mr. Ali,warm greetings from Hop Inn Hotel Makati!Thank you for staying and giving us a perfect rating. We appreciate your positive feedback and we ensure to continue great service for the satisfaction of our guest.Looking forward to seeing you again soon.With much appreciation,RioHotel manager

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly hotel clean value for the price
Stayed 1 night in Dec 2022
Response from Rio/ Hotel Manager on 6 Jan,2023
Dear Mr. Ali,Warm greetings from Hop Inn Hotel Makati!Thank you for staying and giving us a perfect rating. We appreciate your positive feedback, will ensure to continue great service.Looking forward to seeing you againWith much appreiction,RioHotel Manager

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly property clean and location handy value for money
Response from Rio/ Hotel Manager on 6 Jan,2023
Dear Mr. Ali,Warm greetings from Hop Inn Hotel Makati!Thank you for staying and giving us a perfect rating.Looking forward to seeing you againWith much appreciation,RioHotel Manager

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with the service and the location of the hotel
Response from Rio/ Hotel Manager on 6 Jan,2023
Dear Mr. Ali,Warm greetings from Hop Inn Hotel Makati!Thank you for staying and giving us a perfect rating, we're delighted you decided to see for yourself what hop Inn Hotel has to offer and so glad it met your expectationsLooking forward to seeing you againWith much appreciation,RioHotel Manager

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Okay
A decent hotel in Makati area. Although there were a lot of ants in my room and I had few bed bug bites.
Stayed 2 nights in Dec 2022
Response from Rio/ Hotel Manager on 6 Jan,2023
Dear Valued Guest,Warm greetings from Hop Inn Hotel makati!Thank you for the time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. I am sorry you have been subjected to such frustrating series of events because our Hotel is doing monthly pest control. I wish you would have addressed this with us as we do offer to transfer you to the other room. Again, please accept our humble apologies for any inconvenience we have caused you. Thank you for staying with us, and we look forward to another chance to serve you.Sincerely,RioHotel manager

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Better to pay extra than book additional night
It is better to check-in early and pay additional hundred pesos than book one extra night of stay. Hotel is very close to restaurants and a mall.
Stayed 1 night in Dec 2022
Response from Rio/ Hotel Manager on 6 Jan,2023
Dear Valued Guest,Warm greetings from Hop Inn Hotel Makati!Thank you for choosing and staying with us. We appreciate feedback and so glad you had fund exploring the areas.Looking forward to seeing you againSincerely,RioHotel manager

8/10 Good

Jamila

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient location for the airport. Staff were very friendly, beds were comfortable and plenty of good places to eat nearby. However the corridors echoed and you could hear ongoing building work nearby so not the quietest.
Response from Rio/ Hotel Manager on 6 Jan,2023
Dear Mr. Jamilla,Warm greetings from Hop Inn Hotel Makati!Thank you for choosing and staying with us. We appreciate your feedback about our staff we ensure to continue great service and we are glad that you had fun exploring the areas. We apologize for the noise inconvenience you experience during your stay, we will take note of that for possible solution in the future.Looking forward seeing you againSincerely,RioHotel manager

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and it was very clean and safe
Stayed 2 nights in Nov 2022
Response from Rio/ Hotel Manager on 19 Dec,2022
Dear Mr. Bryan,Warm greetings from Hop Inn Hotel Makati!Thank you for staying and giving us a perfect rating. We appreciate your positive feedback and we're glad that you enjoyed your stay with us. Looking forward to seeing you again soonWith much appreciationRioHotel Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Oct 2022
Response from Rio/ Hotel Manager on 19 Dec,2022
Dear Mr. Michael,Warm greetings from Hop Inn Hotel Makati!Thank you for staying and giving us perfect rating. We are glad that you enjoyed your stay with us.Looking forward to seeing you again soonWith much appreciation,RioHotel Manager

10/10 Excellent

Geffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the room. Clean. Quiet. Needed one night stay for flight to Boracay. Close to some night life to relax before flight out. Very helpful staff. I would stay again for longer stays.
Stayed 1 night in Oct 2022
Response from DM - Front Desk on 26 Oct,2022
Dear Mr. Geffrey, Warm greetings from Hop Inn Hotel Makati! Thank you for staying and giving us your feedback. We appreciate your positive feedback about our property, we make sure to continue great service for the satisfaction of our guests. Looking forward to seeing you again. With much appreciation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price!!!
If you love to eat there are many restaurants, convenience stores, fast food chains and bars sa area. They don’t have dental kit, slippers, telephone and ref inside the room nga lang (obvious it’s a budgeted hotel). ^ this is not a negative comment just letting the readers know what to expect. Location 5/5 Cleanliness 5/5 Service 5/5 Overall 5/5 I would highly recommend Hop Inn Makati Avenue.
Stayed 1 night in Oct 2022
Response from DM - Front Desk on 26 Oct,2022
Dear Valued Guest, Warm greetings from Hop Inn Hotel Makati! Thank you for staying and giving us your feedback. We appreciate your positive feedback about our property, we make sure to continue great service for the satisfaction of our guests. Looking forward to seeing you again. With much appreciation.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money. If you are a light sleeper, request for inner room so that you wont be bothered by the noise of the Transport
Stayed 1 night in Oct 2022
Response from Rio (Hotel Manager) on 14 Oct,2022
Dear Valued Guest, Warm greetings from Hop Inn Hotel Makati! Thank you for staying and giving us your feedback. We appreciate your positive feedback about our property, we make sure to continue great service for the satisfaction of our guests. On the other hand, we apologize for any inconvenience and we will surely take note on the negative ones in order to improve your experience with us in the future. Looking forward to seeing you again.

10/10 Excellent

Maria

Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s worth it keeps. Near a mall for food. It should be stated that they dont provide toothbrush kit
Stayed 1 night in Aug 2022
Response from Rio on 6 Sept,2022
Dear Valued Guest,Warm greetings from Hop Inn Hotel Makati!Thank you for choosing and staying with us. Your feedbacks are extremely valuable to us. We apologize for any inconvenience, we will take take of your concern about the amenities in the room for possible solution in the future.Looking forward to seeing you again.Sincerely,RioHotel Manager