Mandarin Oriental Hotel Group, Masai hotels

"I was lucky enough to get a free room upgrade to a suite on the top floor. Room was clean and comfortable. There's a water dispenser outside at the life lobby. Suite room had a fridge, sofa and an induction stove, along with some plates cutlery and other stuff. Bathroom is equipped with shower and jacuzzi. Will book this hotel again for my next stay. "

"Room is clean. Staff are friendly. Shopping mall is just next door and below the hotel. Great service. "

"Friendly staff, big and clean room."

"Clean rooms, great amenities. Nothing to complain about except the road works outside (nothing they can do about it, though just to note when trying to walk to the hotel from CIQ)"

"Clean room, air conditioning worked well. Staff were very helpful at reception, particularly Mr Vicky who arranged transfer to Changi Airport. Good choice at buffet breakfast. Didn't eat other meals there as there is big choice in neighbouring retail park to explore."

"Room ready before standard checkin timing, room is clean and well-maintained. location is good and mall is just beside "

"Dear Kesturi, I would like to express my sincere appreciation for your exceptional care and assistance when I was unwell on 7 Dec.Your attentiveness, warmth, and genuine concern brought me great comfort at a time when I truly needed it. Your professionalism and heartfelt service are a credit to the hotel, and I hope your General Manager will know how much your support meant to me. Staff like you make a world of difference to guests. Thank you once again, Kesturi. Your kindness will be remembered."

"Our stay this time round as compared to 9 months ago is so much better. Every single staff whom we met were super helpful. Facilities also seemed to have gotten better. Just have to be careful while driving as the light right before turning into the hotel isn’t working and have to beware of traffic "

"Excellent"