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Reviews of Hotel Kitanoya

3.5 out of 5
Hotel Kitanoya
100 Monju, Miyazu, Kyoto

Reviews

8.6

Excellent

Rating 10 - Excellent. 21 out of 42 reviews" "
Rating 8 - Good. 14 out of 42 reviews" "
Rating 6 - Okay. 4 out of 42 reviews" "
Rating 4 - Poor. 3 out of 42 reviews" "
Rating 2 - Terrible. 0 out of 42 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Alex

Liked: Cleanliness, room comfort
Overall, it’s just an ok experience. The hot spring was pretty good. Comparing to the other hotels we stayed in Japan, our experience of this hotel’s service was below average. We checked in at around 5:30, most of the restaurants were closed at that time. The hotel gave us a map marked with some restaurants, but a note was printed “Please make your own reservation”. Come on, we don’t know Japanese and how could we make reservation? Is it really that hard for the hotel to provide help with making reservation? After checkin, it’s pretty late and a local who was so friendly and nice that helped us make the dinner reservation. At dinner time, the town was dead quiet and all the restaurants were closed by 6pm, or even earlier than that. We stayed there for 4 nights, tried to reserve dinners with the hotel, but the reply was they’re all booked, so no dinner at hotel. During our stay, finding restaurants for dinner was hard. Staying for 4 nights was a mistake.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not as expected
Overall the hotel is good clean and comfort room with 2 washbasins it was very convenient but less communication with guests as We did not know that our breakfast will be western style breakfast and about the shuttle schedule they also could not inform which we found it ourselves in the morning by the board they just put. Guests have to pay everything as charged on the arrival.
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
I find the heavily chlorinated lukewarm in room outdoor onsen bath very disappointing. When I booked the room, there was not an option to include dinner, hoping we could book when we arrive in early afternoon. However, the restaurant was fully booked, they could only us show the restaurants that are open in town, when we asked which one they would recommend most, they couldn’t tell us at all.
Stayed 1 night in Dec 2018

10/10 Excellent

Lai Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay
We enjoy the private bath and massage chair in our room very much. Room was spacious and comfortable. Staff was helpful and friendly. Dinner was excellent as the crab meal was delicious.
Stayed 1 night in Nov 2018

6/10 Okay

netter

A little far from the station on foot
The hotel, as with many other reviews, is a distance from the station. We walked abt 10mins to 15mins on the main road and up a slope before reaching. Great views, but a setback was that I ordered 2 vegetarian sets but all 4 sets were the same - not what I asked. I saw that other guests had more dishes and was slightly disappointed. The outdoor onsens were good.
Stayed 1 night in Jun 2018

8/10 Good

Szu-Chin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Pui Kwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Emily

Stayed 1 night in Nov 2023

8/10 Good

Janis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
本來以為有晚餐早餐，去到原來沒有包，想加也沒有，失望；但住宿乾淨，有私人風呂。
Stayed 1 night in Jun 2023

10/10 Excellent

YU WEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務親切，飯店整體很有日本風味！ 餐點也很不錯吃～
Stayed 1 night in Jan 2023

8/10 Good

junj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Shimpei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

4/10 Poor

mamoru

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
差別受けるプラン売るな！
Stayed 1 night in Nov 2021

10/10 Excellent

KOKICHI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
給8分
雖然地方設施不是很新，設施有點舊，但整體潔淨衛生不錯，房間不見毛髮和有異味，大浴場和私人風呂也不錯，尤其私人風呂感覺實是天然温泉水，而旅館地點較偏僻，比較適合自駕遊人士，唯價錢有點略嫌貴，因為我們四人同住一私人風呂房，平均每人房價$900多，而且沒包早餐的。
Stayed 1 night in Nov 2019
Response from ホテル北野屋 on 3 Feb,2020
感谢您入住北野屋酒店。 我很高兴对这次旅行的清洁和温泉感到满意。 带露天浴池的客房使用天然温泉，是酒店内最高档的客房，因此非常不舒服，但事实是，即使没有用餐计划，其价格也很高。 我们期待再次光临。 *因为使用了翻译工具，所以可能会包含意想不到的单词。 请谅解

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
布団カバーに長い髪の毛と埃、茶器入れの引き出し内が埃だらけ
Stayed 1 night in Nov 2019
Response from ホテル北野屋 on 24 Dec,2019
この度はホテル北野屋をご利用いただき誠にありがとうございます。 今回は客室の清掃が行き届いておらず、大変不快な思いをさせてしまったかと存じます。せっかくの楽しいご旅行を台無しにしてしまい大変失礼致しました。 今後、客室の清掃に関しまして一層注意して参りたいと存じます。 今回は貴重なご意見ありがとうございました。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務員的態度非常親切，經常笑容滿面，令人覺得賓至如歸。 食物方面，份量非常多，而且晚餐和早餐都很好吃。
Stayed 1 night in Nov 2019
Response from ホテル北野屋 on 24 Dec,2019
非常感谢您使用北野屋酒店。 并非所有员工都精通该语言，但我们会尽最大努力满足您的要求。 谢谢您的鼓励。 可能会包含意想不到的单词。 请注意

10/10 Excellent

tadashi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ゆっくりできる宿
高齢の両親の希望もあり温泉付きの部屋を予約、気軽に温泉に入れるところは良かった。食事もバリエーション豊富で好き嫌いにも対応してくれます。部屋からの景色も良く観光にも便利でした。ゆっくり過ごせて両親からは大変喜んで貰えました。
Stayed 1 night in Nov 2019
Response from ホテル北野屋 on 24 Dec,2019
この度はホテル北野屋をご利用いただき誠にありがとうございます。 露天風呂付き客室は、他のお客様を気にすることなく、好きなタイミングで温泉を楽しめると非常に人気の客室でございます。 当館の立地は少し小高い丘の上にございますので、部屋から眺める景色も自慢の一つでございますので、気に入って頂いて何よりです。 またのお越しをお待ちしております。

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

KAWA, 宇治市

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
内風呂付きの一階のお部屋に泊まらせて頂きました。 内風呂がサイコーです！！！ 温度が　熱すぎず、ぬるすぎず　いつまでも入っていられる心地の良い温度設定でした。 そこから見える星空も満点でした。 事前に　脚の悪い母がいるので、簡易ベッドをお願いしますとお伝えしていましたが、桐の素材のような素敵なベッドを用意してくださっていました。 従業員の方も　脚の悪い母に優しく手を貸してくださりありがたかったです。 また来たいね、と家族で話していました。
Stayed 1 night in Oct 2019
Response from ホテル北野屋 on 17 Oct,2019
この度はホテル北野屋をご利用いただき誠にありがとうございます。 露天風呂付きの客室に大変ご満足を頂けたようで何よりです。 冬の時期の雪化粧の天橋立の松並木を眺めながら入る露天風呂はまた格別でございます。 次回は是非、蟹料理と共に冬の天橋立をご満喫頂きたいと存じております。 またのお越しをお待ちしております。

10/10 Excellent

Ching Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨，服務親切
飯店提供腳踏車出租，非常方便 房間內提供按摩椅很棒 但想在飯店加購早餐及晚餐，可惜不提供用餐
Stayed 1 night in Sep 2019
Response from ホテル北野屋 on 17 Oct,2019
非常感谢您使用北野屋酒店。 酒店的出租自行车可以全天候使用，而不是按时间使用，因此您应该可以观光而不必担心时间。 关于用餐，视预订情况而定，当天可能无法在酒店餐厅进行预订。 不便之处，敬请原谅。 我们期待再次与您见面。 *由于使用翻译工具，可能会包含意想不到的单词。 请注意

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
露天風呂付きのお部屋で、家族でゆっくりくつろげました。 急遽予約した為、素泊まりのプランしかなく食事無しでした。次回は食事付きのプランで利用したいです。
Stayed 1 night in Aug 2019
Response from ホテル北野屋 on 17 Oct,2019
この度はホテル北野屋をご利用いただき誠にありがとうございます。 露天風呂付きのお部屋は大変高評価をいただいておりまして、リピートされるお客さまも多数ございます。 次回は是非、当館自慢の料理を味わって下さい。 またのお越しをお待ちしております。

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
外装は地味でしたが内装はキレイで満足いくものでした
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

chun, Osaka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
特になんの不自由なく過ごさせていただきました。よかったです。
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很不錯！
Stayed 1 night in Dec 2018

10/10 Excellent

ZUSIANG, 台灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
期待再次入住
戶外私人風呂很大，可以兩個人平躺泡湯，房間也很大，晚餐非常豐盛，就算沒有預約也會有專人在車站服務。
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好的服务，下次会再惠顾
非常难忘的旅行，刚好在谭美台风（24号）侵袭关西，当天住进北野屋，赶在JR停驶前的中午到达天桥立车站，行李放在车站 information center, 请旅馆直接取走，我跟太太 趁着风雨尚小，赶赴天龙观俯瞰天桥立，晚上风雨交加，吃着旅馆备好的精致料理，难忘的夜晚。隔天check out, 旅馆人员提醒伊根船可能停驶，短短一句提醒，对于在外的游子，倍感温馨。
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

SHIZUE

料理センスを磨いて下さい
朝食のみを頂きましたが、品数の割には作り置きのものばかりでがっかりです。特に古代米のご飯は珍しいというだけで決して美味しいものではありません。青菜とお揚げの煮びたしも青菜の色が残っていません。色止めという基本的なことをきちんとして下さい。品数は少なくてもOKなので￥2000以上の朝食代金に見合う内容を考えて頂きたいものです。 ハタハタも一度焼いたものを炙り直すため身が固くなり美味しくありません。 味噌汁も田舎風の根菜類ばかりで大根の匂いが重く残っていました。 もう少し他店の味を経験して頂きセンスを磨いて下さい。 お風呂のカビはキチンと除去して頂きたいものです。
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre avec bain privé extraordinaire !
Super hôtel dans une petite station balnéaire. Nous avions réservé une chambre avec futons et bain privé (onsen) sur la terrasse, extraordinaire ! Un excellent endroit pour se détendre quelques jours après avoir fait plusieurs jours de visite dans les grandes villes. Nous recommandons vivement !
Stayed 2 nights in Aug 2018

8/10 Good

keiko

Liked: Property conditions & facilities, room comfort
子供向けではないかなぁ
海水浴の浜辺からは近くて便利でした。小さい子供と食事をするところが少ないですね。朝食は和定食でしたが、子供のメニューとかフルーツが欲しかったです。
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sau Fung Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort