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Reviews of Eurotel Naga

3 out of 5
Eurotel Naga
#2 General Luna corner Riverside Brgy, Naga, Camarines Sur

Reviews

7.0

Good

Rating 10 - Excellent. 23 out of 103 reviews" "
Rating 8 - Good. 41 out of 103 reviews" "
Rating 6 - Okay. 16 out of 103 reviews" "
Rating 4 - Poor. 13 out of 103 reviews" "
Rating 2 - Terrible. 10 out of 103 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Feb 2020

4/10 Poor

MrJoeDoesAsia, Naga City

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I have stayed here numerous times... a new manager just took over and she runs this hotel horribly. She no longer allows any upgrades even for long time loyal guests! She has stopped a guest “laundry” service that was very appreciated in the past. Now, as of March 14, 2020, I see they have greatly increased their room prices!! At $24.00 the place was bearable, at $40.00 as it sits now, is a total ripoff!! Terrible food, old worn sheets with no mattress pad, disgusting!! For $40.00 starting price, I’d be looking elsewhere, I know I will!!
Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dangerous place, stinking rooms, smells so bad after exit the lift going to your room, rooms stinks,no toilet papers, or tissue in the room, fire exit doors open so people can enter from the street without pass reception dangerous, inside the room is there warning, do not open the door before you know who is outside, we are I side the hotel crazy
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrid
There is only side street parking. It is in front of a congested marketplace. The neighborhood does not feel safe. The location does not have nearby restaurants. Try not to get run over if you do plan on looking for a place to eat. Worst hotel I've ever stayed in. Motel 8 is a 5 star compared to this place. Wifi is extremely week. You need to stay in the hallway of your room to access wifi intermittently.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Excellent staff as they try here to please and all my request were immediately met. Property is old but it’s kept clean enough. It’s a $25.00 a night hotel and it’s good at that price. I stay here several times a year. Breakfast is fair but for free it’s eatable.
Stayed 4 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance smelled really bad but looked decent enough. The property as a whole was not as nice as expected. I booked 2 family suites and a studio. The family suites were ok. I ended up staying in the studio which was not up to par. I had to look at 4 rooms before I finally settled on one that was acceptable. By acceptable, I mean it had the least amount of black mold in the shower and lime scale on the shower head. Even then the sheets were stained and needed to be changed. But what got me the most was I got double-charged because the website glitches and booked me for the following day even though I made a same day reservation. I went back and forth with Travelocity and Eurotel and neither would offer me a refund, claiming they had to get approval from the other party all the while eating up my minutes on my international travel plan I paid extra for. And I was calling for over an hour and even went to the front desk and called in front of them. Needless to say, I am not staying here or using Travelocity to book accommodations especially when traveling abroad. You definitely get what you pay for. The breakfast was scant and poorly cooked as well. Worst customer service experience of my life!
Stayed 1 night in Jan 2020

10/10 Excellent

lervy

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the view on our room. The kindness of the staff. Near the market and city proper
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
AN OLD BUILDING SITUATED NEAR THE PUBLIC MARKET. GOOD LOCATION, GOOD FOOD AND VERY FRIENDLY TEAM.
Stayed 1 night in Oct 2019

8/10 Good

Boris, China

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good room. Very nice view. It is not possible to adjust the A/C - it can be either on or off
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
The front desk got our breakfast orders wrong most days during our stay and when ordering room service, the food was underwhelming and overpriced for the quality. Some of the staff were very attentive and courteous, but other staff members appeared to not care at all about service. It was a reasonable place to stay due to short notice, but it would not be my first choice coming back to Naga.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

2/10 Terrible

Patrick

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointingly not clean!
It definitely can't be the #1 business hotel in Naga as advertised. I had roaches scatter each time I entered the room & even after spraying the room with an insecticide, they were still coming out of the woodwork. Bathroom mold, tarnished mirrors, non-matching headboards, poorly painted walls, uncleaned shower glass, a broken toilet seat & an a/c cover that kept coming off all made for a disgusting stay at this hotel.
Stayed 4 nights in Jun 2019

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointingly low standards of cleanliness!
It definitely can't be the #1 business hotel in Naga as advertised. I had roaches scatter each time I entered the room & even after spraying the room with an insecticide, they were still coming out of the woodwork. Bathroom mold, tarnished mirrors, non-matching headboards, poorly painted walls, uncleaned shower glass, a broken toilet seat & an a/c cover that kept coming off all made for a terrible stay at this hotel.
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and cheapest price.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2019

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Naga trip
Well located. Awesome service. The Staff here are always ready to address any issues that may arise. Always smiling and professional. The policies have changed since my visit a year have changed and are not customer friendly.
Stayed 1 night in Mar 2019

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relocation trip
The hotel is nicely located. The Staff is awesome. The policies have changed from my last visit and are not customer friendly. The staff does their best to cope with them. May think twice before I stay here again. The service is great as I mentioned before.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
The room is clean, strong wifi, and the food is great, plenty of choices
Stayed 1 night in Feb 2019

2/10 Terrible

ramesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty place stay away
This place is nasty ..I cant beleve how they in business ..every where u go smell like mold rooms r dirty ...call the front desk for help told the issue the girl who answer the phone told me why only forigners have proplam ...if u travelling with kids please stay away from this place ...bugs in the room hall way my god I even seen in the elevator ....no hand towel no floor mats ...look at the other reviews too
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Overall experience Ok, need to repair room facilities like shower.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean convient and pleasant staff was on point
Stayed 2 nights in Jan 2019
Response from rey cabunawan on 24 Jan,2019
We appreciate your feedback.Hope to served you again on your next visit.Thank you.

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary
It was our wedding anniversary. The staff treated us very good.
Stayed 1 night in Dec 2018
Response from rey cabunawan on 10 Jan,2019
We appreciate your feedback.Hope to served you again.Thank you.

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2018
Response from rey cabunawan on 27 Dec,2018
Thank you.

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2018
Response from rey cabunawan on 17 Dec,2018
Thank you.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from rey cabunawan on 6 Nov,2018
Thank you

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018
Response from rey cabunawan on 6 Nov,2018
Thank you.

10/10 Excellent

Lad, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room rate was cheap for that kind of experience. We had a spacious room, clean toilet, city view but it would be helpful to have a darker shades of curtain as it got so "silaw" during daytime and it is so hard to rest. Aside from "silaw", the room was so warm during mid day maybe because the room window is full glass. Since there is no air-condition control available, one cannot adjust it during the night and the day. Buffet breakfast is okay. Staff are accommodating. Hotel is clean. Location is the heart of the city.
Stayed 1 night in Oct 2018
Response from rey cabunawan on 24 Oct,2018
We appreciate your feedback.Hope to served you gain.Thank you for your stay.

4/10 Poor

Av, Quezon city

Disliked: Cleanliness, staff & service
You will be charge 1day for early checkin. Frontdeaj not welcoming to leave my things since i arrived in hotel 7am checkin time 2pm
Stayed 2 nights in Oct 2018
Response from rey cabunawan on 18 Oct,2018
Sorry for inconvinience.We appreciate your feedback.Hope to served you better on your next visit.Thank you

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Sep 2018
Response from rey cabunawan on 3 Oct,2018
Thank you.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very centralised for the Penafrancia Festival, Room is clean & comfy ;)
Stayed 1 night in Sep 2018
Response from rey cabunawan on 25 Sept,2018
Thank you.Hope to served you again on your next visit.

10/10 Excellent

Yolanda

Eurotel, Naga City, Philippines 🇵🇭
Staffs are friendly, courteous & very assistive in all our inquiries and centrally located and it’s the location during the Penafrancia Festival in September each year
Stayed 1 night in Sep 2018
Response from rey cabunawan on 18 Sept,2018
we appreciate your feedback.Hope to serve you again on your next visit.Thank you

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff and friendly the hotel was good to encourage
Stayed 2 nights in Sep 2018
Response from rey cabunawan on 16 Sept,2018
We appreciate your feedback.Hope to served you again on your next visit.Thank you.

4/10 Poor

Rosita

Not so good stay...
Not so good stay. Small rooms, dirty shower. a tricycle ride away to SM naga. Buffet breakfast - average spread, filipino and continental breakfast.
Stayed 3 nights in Sep 2018
Response from rey cabunawan on 14 Sept,2018
We appreciate your feedback.Hope to served you better on your next visit.Thank you.

4/10 Poor

Verified traveller

Stayed 2 nights in Sep 2018
Response from rey cabunawan on 12 Sept,2018
Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacay
Stayed 1 night in Sep 2018
Response from rey cabunawan on 18 Sept,2018
Thank you.

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2018
Response from rey cabunawan on 8 Sept,2018
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from rey cabunawan on 8 Sept,2018
Thank you

8/10 Good

Cathy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from rey cabunawan on 6 Sept,2018
Thank you.

8/10 Good

Jhoey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from rey cabunawan on 6 Sept,2018
Thank you.

8/10 Good

Cel

Liked: Staff & service, room comfort
The hotel is located in the centro of Naga where you can find different establishments/resto (in case you are hungry you can just walk around the plaza). Accessible with parking space. It's just that the CR were not properly maintained no lock and broken door handle. But the rest were okay, convenient at a reasonable price.
Stayed 2 nights in Aug 2018
Response from rey cabunawan on 30 Aug,2018
We appreciate your feedback.Hope to serve you better on your next stay.Thank you.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 3 nights in Aug 2018
Response from rey cabunawan on 30 Aug,2018
Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from rey cabunawan on 16 Aug,2018
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs are very accommodating and friendly. Polite and courteous.
Stayed 2 nights in Jul 2018
Response from rey cabunawan on 16 Aug,2018
Thank you for your feedback.Hope to serve you again.

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2018
Response from rey cabunawan on 16 Aug,2018
Thank you.