Reception

Reviews of Toyoko Inn Nagano Station Zenkoji

3 out of 5
Toyoko Inn Nagano Station Zenkoji
1315-8, Minami-ishidou-cho, Nagano, Nagano

Reviews

8.0

Very good

Rating 10 - Excellent. 135 out of 399 reviews" "
Rating 8 - Good. 161 out of 399 reviews" "
Rating 6 - Okay. 76 out of 399 reviews" "
Rating 4 - Poor. 19 out of 399 reviews" "
Rating 2 - Terrible. 8 out of 399 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

veronica

Travelled with partner
Liked: Amenities
Very small room. Breakfast buffet mediocre.
Stayed 2 nights in Apr 2024
Response from 東横INN長野駅善光寺口 くちこみ担当 on 23 Apr,2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We apologize that there were a lot of points that could not meet your expectations.

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and breakfast buffet realy helped a busy morning.
Stayed 3 nights in Feb 2024
Response from 東横INN長野駅善光寺口 くちこみ担当 on 2 Mar,2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Ming

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kristen

Stayed 1 night in Jan 2024

8/10 Good

ATSUKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was very convenient to train starion, bus, restaurants and Don Quijote! I felt the place was an excellent value. Breakfast was delicious and the room was quiet and comfortable.
Stayed 1 night in Jan 2024
Response from 東横INN長野駅善光寺口 くちこみ担当 on 9 Feb,2024
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely stay - spotlessly clean, seamless check-in, helpful staff and very convenient location. Thank you
Stayed 1 night in Jan 2024
Response from 東横INN長野駅善光寺口 くちこみ担当 on 23 Jan,2024
Thank you very much for staying at our hotel the other day.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

David

Stayed 1 night in Jan 2024

8/10 Good

Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Nagano Station. You exit out of the station. Find the overpass that takes you across to Don Quijote Discount Store. There is an escalator that takes you down to the street level. Turn right. You'll walk past the Alpico Bus Ticket Office. This is where you buy the bus tickets to go to the three shrines in Togakushi (bus number 70, approximately one bus per hour). Keep walking until you see a Chinese restaurant. The hotel is the next building. We had the standard twin room. Room size is OK as expected. Breakfast area is in front of the lifts. The hotel has a business hotel feel to it. I really enjoyed the buffet breakfast (probably my second favourite). Of all the places we stayed in on this trip, this is the only place with noodles, five grain rice and Asian greens. The Asian greens were served at room temperature with some special sauce, not plain. The sweet bread roll was very yummy. And if I remembered correctly, it even had apple cider vinegar! It also seemed that if you needed to, you could take breakfast with you as the hotel provided takeaway containers. The soup was already in takeaway containers. We definitely need more than two nights to explore Nagano!
Stayed 2 nights in Nov 2023
Response from 東横INN長野駅善光寺口 くちこみ担当 on 9 Jan,2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and good free breakfast.
Stayed 1 night in Oct 2023
Response from 東横INN長野駅善光寺口 くちこみ担当 on 27 Oct,2023
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

8/10 Good

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast didn't have much gluten free Otto North American tastes
Stayed 2 nights in Oct 2023
Response from 東横INN長野駅善光寺口 くちこみ担当 on 21 Oct,2023
Thank you very much for staying at our hotel the other day.However, I apologize for any inconvenience caused by having you pointed out.We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay.We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.Thank you.

8/10 Good

Yuen Yee

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient hotel within 5 mins walk from Nagano station.
Stayed 1 night in Oct 2023
Response from 東横INN長野駅善光寺口 くちこみ担当 on 11 Oct,2023
Thank you very much for staying at our hotel the other day.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

4/10 Poor

Charity

Stayed 1 night in Sep 2023
Response from 東横INN長野駅善光寺口 くちこみ担当 on 11 Oct,2023
この度はご利用いただきまして誠にありがとうございます。またお帰りいただけたらと願っております。今後も皆様に非日常な世界をご満喫頂けます様に、清潔感にも細心の注意を払いまして維持をしてまいります。館内施設にご満足いただけてなによりでございました。今後とも多くのお客様に感動と満足を与えられるようスタッフ一同精進して参ります。お客様のまたのご利用心からお待ち申し上げます。

10/10 Excellent

serena, lake stevens

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast nice frontal desk service and nice dining personal for breakfast very gracious
Stayed 2 nights in Aug 2023
Response from 東横INN長野駅善光寺口 くちこみ担当 on 26 Aug,2023
Thank you very much for staying at our hotel the other day.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

Colette

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, very close to Nagano station! The building was spotlessly clean and our room comfortable. The washer and dryer facilities were very useful. Highly recommend!
Stayed 1 night in May 2023
Response from 東横INN長野駅善光寺口 on 20 May,2023
Thank you for staying with us.Thank you for your kind evaluation, which will motivate our staff.We look forward to welcoming you again when you come to Nagano.

10/10 Excellent

Chingtien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from 東横INN長野駅善光寺口 on 3 May,2023
この度はご宿泊いただきまして誠にありがとうございました。数ある施設の中からお選びいただきましてありがとうございます。おもてなしの心を大切にしお客さまのご期待に添えるサービスを提供していく所存です。今後も多くのお客様に選ばれるホテルを目指し精進して参ります。お客様のまたのご来館を心よりお待ち申し上げます。

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service
Average but ok for a night or two
Stayed 1 night in Apr 2023
Response from 東横INN長野駅善光寺口 on 3 May,2023
Thank you for staying with us this time. Also, when you come to Nagano, please stay with us.

10/10 Excellent

CARLOS

Stayed 1 night in Mar 2023
Response from 東横INN長野駅善光寺口 on 3 May,2023
この度はご宿泊いただきまして誠にありがとうございました。数ある施設の中からお選びいただきましてありがとうございます。おもてなしの心を大切にしお客さまのご期待に添えるサービスを提供していく所存です。今後も多くのお客様に選ばれるホテルを目指し精進して参ります。お客様のまたのご来館を心よりお待ち申し上げます。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and convenient! Thank you!
Stayed 1 night in Feb 2023
Response from 東横INN長野駅善光寺口 on 22 Feb,2023
Thank you very much for your stay in our hotel.We are looking forward to welcoming you again.Kindest regards.

10/10 Excellent

fazal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks a lot for providing great service.
Luggage Service not provided to us. Same day delivery not possible for Luggage.
Stayed 1 night in Dec 2022
Response from 東横INN長野駅善光寺口 on 22 Feb,2023
Thank you very much for your stay in our hotel.We are looking forward to welcoming you again.Kindest regards.

8/10 Good

Erin, Silver Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, right by Nagano Station, has parking, and has lots of dining options nearby!
Response from 東横INN長野駅善光寺口 on 22 Feb,2023
Thank you very much for your stay in our hotel.We are looking forward to welcoming you again.Kindest regards.

8/10 Good

John, Harpenden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very handy location for trains and buses and very friendly staff make this a recommended hotel for central Nagano.
Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the breakfast! Love the fact that Toyoko Inn is close to the train station.
Stayed 2 nights in Feb 2020

6/10 Okay

francis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Room isn't big and low floor, straightly speaking, not worth the price
Stayed 1 night in Feb 2020

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy booking and check in. Decent Japanese breakfast. Fairly small room with little floor space
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Close JR station but no place for waiting at hotel and room very small
Stayed 1 night in Oct 2019

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic crash pad.
This was a crash pad between a day at a beer festival in Nozawa onsen and a day at Jigokudani, and it's perfect for this. 1-2 min walk from station, easy to get in, easy to get out, near places to get dinner. Room was small, but almost all Japanese hotels are like this, just learn to manage your stuff and get on with it (I see so many whinges about this and they say more about the traveller than the hotel). Check-in and out was easy, everything I needed was there, and it was well priced. The room got a bit warm without the aircon on (I try to avoid using them to save our kids' future), but that's a minor gripe, the hotel has to withstand serious winter, so being a touch warm in early fall is not a terrible thing.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
checkin and check out was quick, breakfast was a littpe disappointing as there weren't many meal options
Stayed 1 night in Apr 2019

8/10 Good

tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
No one could speak english well enough to give me directions
Stayed 4 nights in Dec 2018

10/10 Excellent

YUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Lovely staff here. Rooms a little on the small side for Westeners, but everything there you need. Absolutely wonderful that they have coin laundry downstairs, that was a lifesaver.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good Location
Easy to find and conveniently located near train station and bus stops. Breakfast tasted good and the bed was comfortable.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is really nice, sometime you can hear noise from other rooms.
Stayed 1 night in May 2018

8/10 Good

Chris, Qld, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Good location close to train station
Very quiet hotel - small rooms but comfortable. Nice breakfast. Not able to check in before 4pm even if room is ready. Check out time is 10am and at 9.50 am front desk phoned us and reminded us of the check out time - this was unnecessary.
Stayed 1 night in Feb 2018

8/10 Good

Beau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

David, Sydney

Liked: Cleanliness
Disliked: Room comfort
Close to station but small room sizes
Walking distance to station Common area for breakfast Staff nice
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good location but the staff can not speak English
Stayed 2 nights in Dec 2017

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly clean room done everyday!
Excellent job done everyday.
Stayed 4 nights in Oct 2017

6/10 Okay

Kouzo

Travelled with family
駅から近いので良かった。
Stayed 2 nights in Apr 2024

6/10 Okay

JUNKO

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from 東横INN長野駅善光寺口 くちこみ担当 on 2 May,2024
この度は当ホテルをご利用いただき誠にありがとうございます。また、その際のご感想をお寄せいただき重ねてお礼申しあげます。ご期待にそえない点が多数ありました事を心からお詫び申し上げます。

8/10 Good

Yoshihiro, Utsunomiya

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from 東横INN長野駅善光寺口 くちこみ担当 on 1 May,2024
この度は当ホテルへのご宿泊、誠にありがとうございました。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。今回頂いたご意見をもとに、より良いサービスの向上を目指し精進して参ります。また機会がありましたらご検討していただけると幸いです。

8/10 Good

Megumi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 東横INN長野駅善光寺口 くちこみ担当 on 1 May,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。いただいたご意見について真摯に受け止め、今後の改善の際の材料とさせていただきます。

10/10 Excellent

YUKIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
駅からも近く 部屋も綺麗で良かったです また利用しようと思います
Stayed 1 night in Apr 2024
Response from 東横INN長野駅善光寺口 くちこみ担当 on 30 Apr,2024
先日はご宿泊頂きありがとうございました。今後も多くのお客様に選ばれるホテルを目指し精進して参ります。またこちらへお越しの際は、ぜひ当ホテルをご利用ください。

4/10 Poor

kazuma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from 東横INN長野駅善光寺口 くちこみ担当 on 24 Apr,2024
この度は当ホテルにご宿泊頂き誠にありがとうございます。また、多くのホテルの中から当ホテルをお選び頂き重ねて御礼申し上げます。いただいたご意見について真摯に受け止め、改善に向けて努力いたします。申し訳ございませんでした。

8/10 Good

ASAKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
車が駐められて助かりました
Stayed 1 night in Mar 2024
Response from 東横INN長野駅善光寺口 くちこみ担当 on 13 Apr,2024
この度は当ホテルにご宿泊頂き誠にありがとうございます。また、多くのホテルの中から当ホテルをお選び頂き重ねて御礼申し上げます。次回ご来館いただけた際には更なるおもてなしをご提供できますよう従業員一同、精進して参ります。

10/10 Excellent

tomoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 東横INN長野駅善光寺口 くちこみ担当 on 12 Apr,2024
この度はご宿泊頂き誠にありがとうございます。また、多くのホテルの中からお選び頂き、心より感謝いたします。次回も是非当ホテルをご利用頂きますよう、従業員一同、心よりお待ち申し上げます。

10/10 Excellent

miyako

Liked: Cleanliness, staff & service, property conditions & facilities
駅前 
Stayed 1 night in Mar 2024
Response from 東横INN長野駅善光寺口 くちこみ担当 on 12 Apr,2024
この度はご宿泊頂き誠にありがとうございます。また、多くのホテルの中からお選び頂き、心より感謝いたします。次回も是非当ホテルをご利用頂きますよう、従業員一同、心よりお待ち申し上げます。

8/10 Good

masao

Travelled with partner
快適に過ごすことができました。
Stayed 1 night in Mar 2024
Response from 東横INN長野駅善光寺口 くちこみ担当 on 12 Apr,2024
この度は、数あるホテルの中より当ホテルにご宿泊頂き有難うございます。これからもお客様のご評価を励みに、より一層ご満足いただるようにサービスの向上に努めて参る所存です。是非またのお越しをスタッフ一同心よりお待ち申し上げます。