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"Lovely hotel and conveniently located within the town of Richmond and also as one who arrived by car. Staff was superior. Not only friendly, but extremely helpful with any request - front desk, room service, bellman and valet attendant. All worked efficiently and with professionalism. Our room was small and had an unappealing view, but the reservation was last minute and well priced. In-room info was well thought out and graciously displayed. Was pleasantly surprised that the room service cuisine was VERY good, as even many fine hotels’ renditions of classics only pay lip service to in-room dining. I did have one serious complaint and that was the overpowering smell in the room. The AC was on at arrival but the air was heavy and dank (mildew, mold) which never dissipated. As our stay was a quick turnaround, the easiest solution was to turn off the AC and call it a night. The air remained bothersome, but slightly improved. The room furnishings seemed ever so slightly dated, and needed attention to a few scratches, and perhaps that spot on the rug near the AC unit, but nothing that made one uncomfortable. All in all, had it not been for the air in the room and the sad view, I would have rated it a 5. "

"It smells like cigarettes in the non-smoking area."

"We did not use laundry service. "

"Great Property! "

"Besides a couple of small issues, "

"The parking situation was not ideal. You either had to pay $40 for valet parking or pay $12 to park across the street but wake up before 6 am to extend the meter. "

"Unfortunately, we found a dead bug on the bed. "

"You could walk to a better hotel "

"Average hotel stay. Nothing special. Fine for one night stay. "