Hotels near Neptune's Staircase

"Room shower was cold - jacuzzi was cold- shower in the changing room was cold "

"Rooms or shall I say, apartment, was lovely and plenty of space. However, when we went to go to bed and pulled the sheet back on our bed, there were hairs everywhere. So we we had to go down the hill to reception to collect all new bedding, lug it back up the hill and remake our bed. Wouldn’t have been a big issue but we never got an apology over the 4 days we were there. When we checked out we mentioned it again and was told it had been reported to the area manager. Who and where they were we had no idea. Thought this was quite poor given that we were staying so many nights. These are lovely rooms with great views across the loch and right in town so close to all the amenities. They just need to maybe up the staff levels as only ever seem to be one member of staff about, which is why we had to collect our own sheets. I am not faulting the lady we chatted to on reception, just that there should be at least 2 of them so one can attend to guests issues etc. If it hadn’t have been for this it would have been a perfect stay."

"Second time I’ve used this hotel in a year when visiting FW. Staff are always helpful friendly and chatty. Was able to leave luggage there ahead of check in each time as I arrived early morning on sleeper train each time. Rooms and en-suites are well presented, clean and comfortable. Only marked down in one score as hotel looks a bit grotty on exterior. "

"Lovely welcoming staff who was on in the evening. We had a superior room which was fine, some of the hotel is bit tiered looking as you would expect from a Victorian Highland hotel but communal dinning and sitting areas are clean and well kept. Buffet breakfast we great "

"It is an amazing place - beautiful - our suite (queen’s suite) was incredible. The staff are amazing and cannot do enough to make your stay perfect. The food is incredible- highly recommend their amazing dinner service. This our second time staying there and we will come back next year."

"Lovely and clean, everything you need for a comfortable stay is provided, towels, washing liquid, toilet paper etc. the electric meter doesn't really run away with a lot of money. Owners are very helpful and friendly. Grandsons loved the Deer, sheep and chickens oh and playing with the dogs. "

"Clean room and friendly service. Highly recommended."

"Minimal but beautifully decorated and large room with great view. Continental breakfast included which we greatly appreciated. Easy check in and checkout process. They even thought of earplugs if you need it. One of my stays in Scotland so far. Truly felt like home away from home."

"This is a beautiful property! We had a balcony with a spectacular view of the mountains. The hosts made us feel so welcome and were so helpful! And the breakfast was delicious!"