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Reviews of Chat Hot Spring Resort

3.5 out of 5
Chat Hot Spring Resort
295, Huanjin Road, Jinshan District, New Taipei City

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 83 reviews" "
Rating 8 - Good. 33 out of 83 reviews" "
Rating 6 - Okay. 27 out of 83 reviews" "
Rating 4 - Poor. 4 out of 83 reviews" "
Rating 2 - Terrible. 3 out of 83 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

4.0/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Arn, Singapore

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Old and tired. Location was OK, walking distance to the nearby morning market.
Stayed 1 night in Dec 2019
Response from chat hot spring on 7 Jan,2020
Dear Mr.&Mrs. Thank you for your reply Have the opportunity to come back to Taiwan to travel again

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
for hotsprings
large hotsprings and many varieties. rooms very clean. staff can be a bit more helpful. location far from shops and restaurants. only there for the hotsprings will make your money worth but dont expect there's things to see and eat around the area.
Stayed 2 nights in Jul 2018
Response from Reservation Department on 2 Sept,2018
Dear Mr.&Mrs. Thank you for your reply Have the opportunity to come back to Taiwan to travel again

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little Hot Springs hotel!
We needed a break from work, and needed it desperately to soak in some hot springs. This hotel had everything we needed.
Dear Mr.&Mrs. Thank you for your reply Have the opportunity to come back to Taiwan to travel again

6/10 Okay

Verified traveller

Ok hotel with fairly nice outdoor hotspring area
Ok hotel with fairly nice hotspring area (infoor & outdoor) + mixed outdoor pool area. Too close to the mainroad to be enjoyable but not bad for the price.
Dear Mr.&Mrs. Thank you for your reply Have the opportunity to come back to Taiwan to travel again

6/10 Okay

S., Canada

Disliked: Staff & service, room comfort
Hotel is not in a convenient location
hotel is not in a convenient location for tourists. There is not much around to do. We took the north coast shuttle bus to the area, but the stop is far from the hotel. Hot spring is nice, but you have to be nude to enjoy and it is too hot to imerse yourself. A plus is that each room has a large tub with water drawn from the hot spring. You'll need to figure out the controls since there is no English. The beds are extremely uncomfortable and the hotel walls are incredibly thin. We were woken up many times through the night. The staff is very friendly, but English is limited. Only a 10 minute cab ride to Yehliu geopark (250 NTD).
Response from 湯語双泉館 on 1 Jun,2017
Dear Mr.&Mrs. If anything is needed to help we can serve Thank you for your reply Have the opportunity to come back to Taiwan to travel again

10/10 Excellent

ShinLong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
電視、插頭一開始有問題，後來服務人員都有解決。實際泡澡的地方蠻大的，房大小跟照片一樣，房務人員蠻不錯的。公車族可以790到中正路口下車不算太遠。以2500這個價位真的cp值很好。而且浴室有洗面乳
Stayed 1 night in Oct 2021

6/10 Okay

SHINYI

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
物超所值的環境
喜歡日式風格的我，是很喜歡湯語的環境，看得出老板的用心，但接待人員的接待態度需再加強，早餐領取流程似乎不夠流暢，要再檢討，希望下次住宿能有所改善
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯
不錯
Stayed 1 night in Sep 2021

8/10 Good

lihao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

CHUN-HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大眾spa很讚!
離金山老街10分鐘路程，房間較小但有溫泉浴鋼夠兩人一起泡很不錯，大眾spa更讚!!
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
1.床頭櫃無電燈開關。要睡覺了，關燈必需下床走到門口去關燈，再摸黑走回上床睡覺。外宿飯店民宿住過不下100間，頭一回床邊無雙切開關，非常不方便。 2.浴室不錯
Stayed 1 night in Sep 2021

6/10 Okay

HUO CHENG

空間不足早餐不好
Stayed 1 night in Sep 2021

8/10 Good

LIENCHEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境
環境整潔
Stayed 1 night in Jul 2020
Response from 湯語双泉館 on 27 Aug,2020
Dear 貴賓您好 感謝您的評論,期待您下次再度光臨

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
溫泉很棒
櫃檯服務不錯,因為很早離開所以外帶了早餐,床非常好睡,溫泉也很棒!!
Stayed 1 night in Jul 2020
Response from 湯語双泉館 on 27 Aug,2020
Dear 貴賓您好 很高興您有個愉快的旅程,期待下次能在為您服務

10/10 Excellent

Yi-Lun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒服，很喜歡
浴缸很大，泡湯泡得很開心. 服務態度也非常好. 換室內拖鞋後才可進去,整個地面非常乾淨.
Stayed 1 night in May 2020
Response from 湯語双泉館 on 29 May,2020
Dear 非常高興您有個愉快的假期，歡迎再度光臨本館，無論是住宿泡湯用餐都期待與您再相逢　：）

8/10 Good

Verified traveller

部屋風呂は最高。
部屋の温泉は広く、お湯も新鮮でとても良い。 これだけ立派な部屋風呂があるので仕方ないが、部屋に隣接しているため室内に若干湿度がこもる。それに対してエアコンが弱いように感じた。ドライヤーの風が凄く弱くて髪がなかなか乾かない。 フロントの対応は非常に感じが良く親切。 近くにコンビニなどもある。老街やメイン通りまでは歩けるが、思ったよりも距離があるように感じた
Stayed 1 night in Oct 2019
Response from 湯語双泉 on 3 Dec,2019
ご回答をありがとう 台湾に遊びに来て下さいね～

8/10 Good

SHAO JUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
戶外泳池很多棒
Stayed 1 night in Aug 2019
Response from 湯語訂房部 on 4 Sept,2019
Dear 貴賓您好 很高興您有個愉快的假期 期待您下次再度光臨

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
還不錯的放鬆之旅
冷氣有點大聲,電視訊號不穩,插座不多,不過浴室超大,個人泡澡很開心
Stayed 1 night in Jun 2019
Response from 湯語訂房部 on 17 Jun,2019
Dear 貴賓您好 謝謝您的來言,插座如不夠可向本館櫃台借取擴充頭

6/10 Okay

Ｍ１１, ＮＩＩＧＡＴＡ

Disliked: Amenities
朝食は期待できません。 宿泊客が少なく閑散としていました。
Stayed 1 night in May 2019
Response from chat hot spring resort on 4 Jun,2019
お返事ありがとうございます、台湾へようこそ。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
較不適合攜帶嬰幼兒同住
Stayed 1 night in Apr 2019
Response from 湯語双泉訂房部 on 4 Jun,2019
Dear 貴賓您好 感謝您的意見,讓我們有更進步的空間

8/10 Good

長慶

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間很大也乾淨，此飯店值得再去
Stayed 1 night in Mar 2019
Response from 湯語双泉訂房部 on 12 Apr,2019
Dear 貴賓您好 感謝您的來言,歡迎您再度光臨本館

10/10 Excellent

LAISHEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
不是湯屋加張床就當酒店賣的
湯屋來說空間是夠的，但作為旅館民宿收費，進步空間還不小...
Stayed 1 night in Dec 2018

8/10 Good

CHIA-CHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from 湯語双泉訂房部 on 16 Nov,2018
感謝您的入住 歡迎再度光臨本館

10/10 Excellent

Yung-hsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
浴池很大泡起來很舒適，溫泉水放得很快。附近餐廳多，很方便。戶外泳池有SPA水柱，很喜歡。 早餐食物簡陋，選擇少又不好吃。
Stayed 1 night in Jun 2018

10/10 Excellent

CHIH HUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Kp, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地方有一點點殘舊， 房間浴室抽風不太好，有一點點悶焗。 床和被舖乾淨舒適。 公眾裸湯水質不錯。 可能我去是星期4 晚上， 泡湯10pm 就收了。 整體感覺是ok 的， 服務人員特別親切。
Stayed 1 night in May 2018
Response from 湯語双泉訂房組 on 12 Jun,2018
Dear 貴賓您好 謝謝您回覆的意見，希望下次能再為您服務

2/10 Terrible

yan, 香港

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
是我住過最差的洒店，服務態度非常差，房間衛生也不好，我人生中從來沒有遇到如此差的洒店，是一間沒有系統,管理的洒店，我住了三天，就像住了三天的地獄。
Stayed 3 nights in Apr 2018
Response from 湯語双泉訂房組 on 12 Jun,2018
感謝您的回覆 如有問題皆可當下協助處理

6/10 Okay

leo, hong kong

Liked: Cleanliness
少有的傳統裸浸溫泉酒店
距離車站頗遠，需走行車路。空調不能調較，職員也不懂，維持18度，冬天房間很冷。 室內高溫溫泉水溫度過熱，按摩池水有不夠熱。戶外溫泉水溫最適中。桑拿室溫度極不足，坐了半小時也沒出汗。
Stayed 1 night in Dec 2017
Response from 湯語雙泉館 on 30 Dec,2017
Dear 貴賓您好 感謝您的意見，已將您的情況於會議上提出，我們會檢討改進，希望有機會能再為您服務

10/10 Excellent

Ruru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很不錯
很棒的，而且我們因為太早到，還讓我們提前入住，真的是太感謝了，早餐也很好吃喔
Stayed 1 night in Nov 2017
Dear 貴賓您好 感謝您的支持與愛護，有機會歡迎再度蒞臨本館:)

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
酒店清潔,但坐公車要走一段路,餐廳不容許外帶食物, 要在場外的桌子食,但那裡是露天,如果下雨,會很不方便.
Stayed 1 night in Nov 2017
Dear 貴賓您好 感謝您的意見，下雨的話可以帶回房間享用外食 餐廳的部分較無法開放給未消費的來賓食用外食這點較為抱歉

6/10 Okay

Cheng-Ming

房間要晚上七點後才能入住，到當天才告知，
Stayed 1 night in Oct 2017

10/10 Excellent

Wen-Wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
有大浴池與豐盛早餐~真的是物超所值
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
愉快入住經驗，還會再來
非常好的環境，溫泉設施完善，早餐簡單但可口衛生，唯一美中無足，是入住時接待人員找不到hotels.com訂房資料，等候了將近半小時。
Stayed 1 night in Aug 2017
親愛的顧客您好:非常感謝您寶貴的意見.我們會加強接待人員的訓練.也期待您下次的到來.敬祝 安康

8/10 Good

Wei tsung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
坊間附湯屋方便
Stayed 1 night in Aug 2017
:) 我們每間房間都有大浴池可泡湯，希望您有感到舒壓與放鬆，也謝謝您的來言

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
這是一趟家庭旅遊。早餐還可以，只是不習慣要換室內拖進旅館。旅館擺設簡單清爽。浴室泡澡設施不錯。但房間門一開就見床，較無隱私.冷氣太吵像下大雨。整體上還不錯！
Stayed 1 night in Aug 2017
Dear 您好 因主打溫泉會館固浴池與房間設計各佔一半的空間，感謝您的來言!已將您的意見呈述給主管

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
泡湯舒適 地點方便
泡湯很舒適，地點很方便。附近可以有公車去陽明山野柳一帶， 適合自由行。 這邊還可以吃到台灣出名的萬里蟹，但要注意附近的食肆和老街都比較早打烊。
Stayed 2 nights in Jul 2017
:) 感謝您的來言，歡迎您再度光臨本館

8/10 Good

Ching Mei Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear 貴賓您好 感謝您的評價，希望有機會能再為您服務

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
隔音不好。
Dear 貴賓您好 如對聲音較敏感，可於下單時備註我們會依現場狀況幫您安排房型

6/10 Okay

Debby, Wu

Disliked: Staff & service
職員態度不太好, 溫泉說是室外，卻都封了起來，而且說晚上7點才能check in, 然後就說9點就沒得泡溫泉。房間是滿意的
Response from 湯語双泉館 on 1 Jun,2017
Dear 貴賓您好 我們設施皆在一樓男女分開之裸湯，假日如需提前入住可於訂單備註，現場會依當日房況幫您安排入住，亦可在check in前先至本館使用泡湯設施

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
讓人可以徹底放鬆的溫泉旅館
大眾池的大浴場很好，泡湯很盡興。餐點也好吃。
Dear 貴賓您好 感謝您的回覆，也歡迎您再度光臨:)

8/10 Good

cheng

Liked: Staff & service
還不錯的溫泉飯店，只是稍微舊了一點點
Dear 貴賓您好 謝謝您的意見，我們會努力維持並陸續更新本館設施

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
不敢領教的旅館
非常糟糕，櫃檯找不到hotel.com的資料，也不積極處理，在櫃台等了三四十分鐘不能入住，後來要求我要先入住，再請他們去找資料，才順利入住。且飯店服務、設施都令人失望，這是我首次寫負評。
Dear 貴賓您好 對於本館教育訓練不足深感抱歉，這邊已開會討論並檢討我們的流程，希望有機會能再為您服務，也祝您一切順心

6/10 Okay

Kit Wan Bonnie

Liked: Cleanliness, room comfort
整體不錯對年青人來說
會館整體不差，不論晚上燈飾點綴或日間景觀也令人舒適及美麗；浴室很大景觀亦好。 但需搬行理行樓梯，而且房內有凹凸位，容易差錯腳，因此年紀需慎重考慮。 早餐不錯，每人一份內包含中西式，份量不少，可能入住率不高好像特別為我們而造，但時間不準遲了差不多20分鐘。
Dear 貴賓您好 因本館只有兩層樓故無建設電梯，但有需幫忙我們非常樂意提供協助，感謝您不吝指教讓我們有改善與進步的空間

8/10 Good

kengjen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通方便，水質乾淨的溫泉飯店
房間大小適中，獨立淋浴以及泡湯池非常大，早餐餐食衛生乾淨，會再入住
Dear 貴賓您好 感謝您的評價，也歡迎期待您再度光臨:D

8/10 Good

Ada

Liked: Cleanliness, staff & service, room comfort
舒適溫泉旅館
由台北坐國光巴士1815到金山中學下車，步行约10分鐘便到，房間在二樓，大型行李搬上搬落有點麻煩，房間内很乾淨，房内溫泉池可容納2人，也可到一樓公眾男女分開的浴場，户外也有2個，附近有便利店，行10分鐘便到金山老街。
Response from 湯語双泉館 on 1 Jun,2017
Dear 貴賓您好 謝謝您的回覆，如有需要協助本館都很樂意幫忙，希望有機會在服務到您：)

6/10 Okay

Hyoungsun, Seoul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Never cleaning room while 4 days
They did never make up room during 4 days. when i came back Hotel, I have to request new towel and toothbrush and etc. Hotel condition was good. but Breakfast was not good and any empolyeee can not speak English. Location is not good too. nearst bus stop is to far from hotel.
Dear Mr.&Mrs. I am sorry to have improved education and training Thank you for your reply Have the opportunity to come back to Taiwan to travel again

6/10 Okay

KA LOK

Disliked: Cleanliness, room comfort
舒適的露天温泉，有待改善的住宿
房内有稱泉水浸浴，故此連床舖都有濕潤感覺，不舒服，房也不大，相信店子因要把水加熱，所要整個在一樓客房層都是熱的，房内一定要汵氣通風，餐廳水準也是一般。唯一值回票價的是很棒的露天温泉（不可穿衣物），泉水和氣氛跟房間的是好得多。
Dear 貴賓您好 濕潤的部分已請房務於潮濕天加強除溼，感謝您的回覆，我們會檢討並改善

2/10 Terrible

Yu yen

Liked: Cleanliness
Disliked: Staff & service, room comfort
不好的住宿經驗
住宿環境不錯，服務人員缺親切感，泡湯區標示不清，看客人走錯路，也不說，反而用責問的口氣，問你們要幹嘛，建議飯店加強服務訓練,只顧自己聊天，真不知自己是服務業嗎？
Dear 貴賓您好 已請主管開檢討會議，並加強員工教育訓練，在此深感抱歉，也謝謝您的意見讓我們有更進步改善的空間

6/10 Okay

YIKAI, 基隆市

Liked: Cleanliness, room comfort
房間舒適，飯店設施(如房間冰箱無法使用、健身器材太過老舊)有待加強
•客房/飯店清潔度：乾淨舒適 •服務品質：尚可 •飯店設施：房間冰箱無法使用，健身房器材太老舊。 •飯店位置：夜間若要購物，附近只有7-11
Dear 貴賓您好 冰箱的部分已汰換更新，已將您的意見轉述給總公司，感謝您的回覆我們會檢討並改善