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Volando Urai Spring Spa and Resort

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1 bedroom, premium bedding, down duvets, free minibar
1 bedroom, premium bedding, down duvets, free minibar
1 bedroom, premium bedding, down duvets, free minibar
1 bedroom, premium bedding, down duvets, free minibar

Overview of Volando Urai Spring Spa and Resort

Volando Urai Spring Spa and Resort

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
No.176,Sec. 5, Xinwu Rd, Wulai Dist., New Taipei City, 23341

Explore the area

  • Popular LocationWulai Atayal Museum2 min drive
  • Popular LocationWulai Old Street2 min drive
  • Popular LocationLover's Trail3 min drive
  • AirportTaipei (TSA-Songshan)26 min drive

Choose dates to view prices

About this area

New Taipei City

Volando Urai Spring Spa and Resort is located in Wulai, a neighbourhood in New Taipei City, and is in the historical district and on a river. Lover's Trail and YingHe Cave Trailhead are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Wulai Old Street and Bitan Waterfront Shopping District. Looking to enjoy an event or a game while in town? See what's happening at Taipei County Stadium or Taipei Arena.

What's nearby

  • Wulai Atayal Museum - 2 min drive
  • Wulai Old Street - 2 min drive
  • Lover's Trail - 3 min drive
  • Yunxian Park - 6 min drive
  • Wulai Waterfalls - 6 min drive

Getting around

  • Wulai Scenic Train Station - 3 min drive
  • Xindian Station - 13 min drive
  • Taipei (TSA-Songshan) - 26 min drive


  • Where to eat
  • Soyan โ€“ Serves breakfast and dinner daily. Reservations required.
  • Siliq Restaurant โ€“ Serves lunch and dinner daily. Reservations required.

About this property

Volando Urai Spring Spa and Resort

Adults-only New Taipei City hotel in Wulai, near Wulai Old Street
Along with 2 restaurants, this hotel has a full-service spa and a spa tub. Free breakfast (local cuisine), free WiFi in public areas and free valet parking are also provided. Other amenities include a sauna, massage/treatment rooms and concierge services. All 22 individually decorated rooms feature free WiFi and DVD players. Guests can enjoy spring water baths, and other standard amenities include free minibar items, room service and flat-screen TVs.
Volando Urai Spring Spa and Resort offers 22 forms of air-conditioned accommodation with DVD players and free minibar items. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch Flat-screen televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include baths or showers, spring water baths, bathrobes and slippers.

This New Taipei City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Dasha Spa has 5 treatment rooms. Services include body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with hot springs/mineral springs and a sauna.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Relais & Chateaux.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • On-site parking includes off-street options
  • Free off-site parking within 1.2 mi
  • Return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free local cuisine breakfast available daily 8:00 AMโ€“11:00 AM
  • 2 restaurants
  • Room service available

Things to do

  • Full-service spa
  • Hot springs
  • Sauna
  • Hot tub
  • Steam room


  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • Japanese

Business services

  • Meeting rooms 2


  • Terrace


  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Hot springs/mineral springs
  • Hot springs open from 10:00 AM to 11:00 PM
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)


  • Designated smoking areas

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Pillow menu
  • Premium bedding


  • Bathrobes
  • Bathroom (partially open)
  • Bathtub or shower
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste


  • 32-inch flat-screen TV
  • TV channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar
  • Mini fridge


  • Desk
  • Guidebooks/recommendations
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties



Check-in from 3:00 PM - noon
Late check-in subject to availability
Minimum check-in age - 20


Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children younger than 8 are not allowed at this adults-only property; all guests 8 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

We should mention

Hot springs access available from 10:00 AM to 11:00 PM
Guests under 8 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa

Property is also known as

Urai Volando
Volando Urai
Volando Urai Spring
Volando Urai Spring Spa
Volando Urai Spring Spa & Resort New Taipei City
Volando Urai Spring Spa New Taipei City
Volando Urai Spring Spa Resort
Volando Urai Spring Spa Resort New Taipei City
Volando Urai Spring Taipei Ci
Volando Urai Spring Spa And
Volando Urai Spring Spa and Resort Hotel
Volando Urai Spring Spa and Resort New Taipei City
Volando Urai Spring Spa and Resort Hotel New Taipei City

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 176 out of 271 reviews
5 - Excellent 65%
Rating 4 - Good. 70 out of 271 reviews
4 - Good 26%
Rating 3 - Okay. 18 out of 271 reviews
3 - Okay 7%
Rating 2 - Poor. 6 out of 271 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 271 reviews
1 - Terrible 0%




Staff & service




Property conditions & facilities

4/5 Good

Liked: Cleanliness, room comfort
Old hotspring hotel in a great location in Urai
The property was quite old but fairly well-maintained. We stayed in a bigger room but the room smelled damp and a bit moldy. The public hotspring is nice but weekend could be quite crowded.
Stayed 1 night in Dec 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property and view, wonderful staffs. Some parts of the building showing signs of aging. The infinity pool is now only used for performances, wish they reopen it for swimming.
Stayed 1 night in Jul 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional services and great view. Definitely would come back in the future.
Stayed 1 night in Dec 2019

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/5 Good

Liked: Staff & service, property conditions & facilities, room comfort
Zen hot spring in Taipei
We love the service and the property. Weโ€™re greeted with warm friendly staff and very detailed introduction of the hotel by Jacob. The dinner at the restaurant was very nice. The public hot spring area need a little tidying up , we end up soaking up in the hot spring ๐Ÿ›€ bathtub in our room . Our room was the rooftop suite with balcony, specious and comfortable bed ๐Ÿ›Œ, only misshaped was some dirty used teapot and open bottles of drink in the refrigerator. Overall the price was high for what they offered. We love hot spring in Japan and this hot spring hotel need to pay more attention to details if they want return customers. The essential oil burner they use through out the hotel was big plus, feels very calm & relaxing ๐Ÿ˜Œ
Stayed 1 night in Nov 2019