Outdoor pool

Reviews of Four Points by Sheraton Linkou

4 out of 5
Four Points by Sheraton Linkou
No. 1, Section 1, Wenhuasan Road, Linkou District, New Taipei City

Reviews

8.8

Excellent

Rating 10 - Excellent. 120 out of 205 reviews" "
Rating 8 - Good. 50 out of 205 reviews" "
Rating 6 - Okay. 19 out of 205 reviews" "
Rating 4 - Poor. 10 out of 205 reviews" "
Rating 2 - Terrible. 6 out of 205 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to the airport (TPE). Linkou train station is located across from the hotel and it's a direct route to TPE.
Stayed 2 nights in Jan 2024

8/10 Good

Yu Yan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Modern & spacious room opposite fr Linkou station
The Deluxe Twin room was spacious, even after we had a third bed arranged. The decor was modern. Room was very clean. Beddings were super soft. We walked to the Mitsui Outlets and had dinner there. Enjoyable to have had a stroll along the local streets for bubble tea as well. We stayed one night and headed to the Taoyuan airport the next morning. The train station was right across the street. Extremely convenient.
Stayed 1 night in Dec 2023

10/10 Excellent

How

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

CHIHWEI, CHINO HILLS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

HaoYun

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location and tidy room with a few turn offs: - water leaked out of shower door since the sealant was loose - cigarette smell was basically everywhere; in hallway and in suite - shower head was hard to use - it took some time to get in an elevator - this hotel is not for someone who is sensitive to noises as the train comes and goes every few minutes
Stayed 1 night in Nov 2023

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

10/10 Excellent

wagdi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good for the area. The condition of the property is perfect and you staff was very friendly. I like my stay at this hotel.
Stayed 5 nights in Apr 2023

10/10 Excellent

Tina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed our week and a half long stay including all the modern conveniences, cleanliness and accommodating staff.
Stayed 6 nights in Mar 2023

10/10 Excellent

Tiffany

Stayed 1 night in Mar 2023

8/10 Good

Doris, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
surrounding a but quite

10/10 Excellent

Lo-I

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Pen-Che

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy room.
Stayed 1 night in Jul 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Jun 2022

10/10 Excellent

Hau Kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021

10/10 Excellent

Jane, Collinsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & friendly 👍
Stayed 1 night in Oct 2021

10/10 Excellent

Thuc Dang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Thuc Dang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, will definitely stay again
One of the best hotel experiences I've had in Taiwan. Staff were friendly and helpful and the room was clean and very comfortable. My wife and I will definitely plan to stay here again when we need to overnight in the area.
Stayed 1 night in Nov 2020
Response from Billy Hsiao/Guest Relation on 16 Dec,2020
Dear Michael, We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City. Four Points by Sheraton Linkou

8/10 Good

Charlie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Guest Relation on 26 Jan,2021
Dear Mr. Charlie, We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City. Sincerely, Four Points by Sheraton Linkou

10/10 Excellent

Tara, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service. Close by to Linkou station. Excellent location close to airport.
Stayed 1 night in Jan 2020
Response from Guest Relation on 26 Jan,2021
Dear Mr. Tara, We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City. Sincerely, Four Points by Sheraton Linkou

10/10 Excellent

Christina

Stayed 1 night in Jan 2020
Response from Guest Relation on 26 Jan,2021
Dear Mr. Christina, We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City. Sincerely, Four Points by Sheraton Linkou

8/10 Good

Wai Man

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Guest Relation on 26 Jan,2021
Dear Mr. Wai Man, We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City. Sincerely, Four Points by Sheraton Linkou

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel with friendly service
Very clean hotel. Service was very responsive and helpful. Always had English speaking people to assist. Good variety of food for breakfast Eastern and Western breakfast.
Beautiful pool, sauna and gym.
Stayed 2 nights in Aug 2019
Response from General Manager on 24 Aug,2019
Dear David Sir, Madam, It is always such a delight when we have positive review like yours. Your words regarding our property are not only appreciated, but also taken to heart. Hope to see you come back and visit us. Sincerely, Four Points by Sheraton Linkou

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from General Manager on 17 Aug,2019
Dear Sir, Madam, We appreciate your business and value your honest feedback. Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City. Sincerely, Four Points by Sheraton Linkou

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and proactive services.
There were several occasions the hotel staff proactively offered some recommendations and services which we weren't expect. Giving me the impression that the staff isn't just doing a work. They go beyond their duty to help customers.
Stayed 1 night in Jul 2019
Response from General Manager on 6 Aug,2019
Dear Mr. David, It is always such a delight when we have positive review like yours. Your words regarding our property are not only appreciated, but also taken to heart. Hope to see you come back and visit us. Sincerely, Four Points by Sheraton Linkou

10/10 Excellent

Phillip Ward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice comfortable stay. Hotel staff was great.
Stayed 1 night in Jun 2019
Response from General Manager on 22 Jun,2019
Dear Phillip Ward Sir, Madam,, We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City. Sincerely, Four Points by Sheraton Linkou

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from General Manager on 5 May,2019
Dear Sir/Madam, We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City. Sincerely, Four Points by Sheraton Linkou

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was super friendly, the room was very clean, beds were super comfy, and the bathroom was very nice. I would absolutely stay here again!
Stayed 1 night in Apr 2019
Response from General Manager on 13 Jun,2019
Dear Ms. Ashley, We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City. Sincerely, Four Points by Sheraton Linkou

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the room was very clean. Will stay again.
Stayed 2 nights in Mar 2019
Response from General Manager on 10 Mar,2019
Dear Sir, Madam, Thank you so much for this warm review. It is delighted to know your recommendation to coming back again. We look forward to welcoming you back soon. Sincerely, Four Points by Sheraton Linkou

6/10 Okay

Shawn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
New hotel, nice location. The check-in time delayed for more than 40 minutes. We just landed and really exhausted, this problem shouldn't happen on the hotel near the airport. The design of the room was nice too. But I don't understand why there's no door in the toilet...
Stayed 1 night in Feb 2019
Response from General Manager on 13 Feb,2019
Dear Shawn Sir, Madam, Thank you for taking the time and share this review about your stay with us. Please accept my sincere apologies for the issues you experienced. Your advice has been escalated and will be shared among related departments to look into ways to improve and have your experience better in the future. Lastly, look forward to welcoming you back soon. Sincerely, Four Points by Sheraton Linkou

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from General Manager on 4 May,2019
Dear Sir, Madam, We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you. Hope to see you come back and visit us soon as well as allow our team here to provide genuine experience at your next journey on the back of the our Four Points service culture. Sincerely, Four Points by Sheraton Linkou

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Air conditioning didn’t work. Otherwise all was great. Called to fix but did not get it fixed while there. Room was 26c. Hot
Stayed 1 night in Jan 2019
Response from General Manager on 28 Jan,2019
Dear Sir, Madam, Thank you for taking the time and share this review about your stay with us. Please accept my sincere apologies for the issues you experienced. Your advice has been escalated and will be shared among related departments to look into ways to improve and have your experience better in the future. Lastly, look forward to welcoming you back soon. Sincerely, Four Points by Sheraton Linkou

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018
Response from General Manager on 3 Jan,2019
Dear Sir, Madam, We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City. Sincerely, Four Points by Sheraton Linkou

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fine hotel in Linkou
Everything is fine.
Stayed 2 nights in Dec 2018
Response from General Manager on 3 Jan,2019
Dear Sir, Madam, We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City. Sincerely, Four Points by Sheraton Linkou

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like it!
Stayed 2 nights in Dec 2018
Response from General Manager on 1 Jan,2019
Dear Sir, Madam, We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City. Sincerely, Four Points by Sheraton Linkou

10/10 Excellent

KIN SANG KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from General Manager on 8 Dec,2018
Dear Mr. KIN, We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon! Sincerely, Four Points by Sheraton Linkou

6/10 Okay

PETER, excellent

Liked: Property conditions & facilities
Typical 4 Points
Hotel is new. Rooms are spacious, and clean, and convenient.
Stayed 2 nights in Oct 2018
Response from General Manager on 23 Oct,2018
Dear PETER Sir, Madam, It is always such a delight when we have positive review like yours. Your words regarding our property are not only appreciated, but also taken to heart. Hope to see you come back and visit us soon as well as allow our team here to provide genuine experience at your next journey on the back of the our Four Points service culture. Sincerely, Four Points by Sheraton Linkou

8/10 Good

G, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good if there is bathrobe. Other facilities are very good.
Stayed 3 nights in Sep 2018
Response from General Manager on 12 Dec,2018
Dear G Sir, Madam, Thank you for taking the time and write this review regarding your visit in this month. We are delighted to hear that you enjoyed our facilities as well as our recent updates on this daily maintenance. If you have chance to visit us again, please noted the bathrobe does available upon request, due to the limited eyes catching spot we have in the guest room, you may call our guest service center to request such when needed. We appreciate your kind words and advice regarding your accommodations and look forward to welcoming you back soon. Sincerely, Four Points by Sheraton Linkou

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient MRt to airport & city, great stay.
New Hotel, friendly helpful staff with many speaking English. Rooms are excellent with good amenities for modern times and very comfortable. Bar/lounge, restauarant area all combined and is very comfortable and good layout. It’s right next to MRT so very convenient for Airport and commute to city centre.
Stayed 1 night in Oct 2018
Response from General Manager on 15 Oct,2018
Dear Richard Sir, Madam, Thank you so much for your warm review. Thank you for choosing to stay with us at the Four Points by Sheraton Linkou. Our hotel have a great location and always offers truly service to our guests. We strive to deliver the best possible guest experience every time. Your patronage and continuing goodwill is important to us. I trust you had a pleasant time in Linkou, Taipei and a safe trip after you left us to your next destination. Hope to see you soon and provide great service to you again. Sincerely, Four Points by Sheraton Linkou

10/10 Excellent

Jo Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new with nice big bed. However able to hear the traffic outside at night
Stayed 3 nights in Sep 2018
Response from General Manager on 28 Sept,2018
Dear Jo Ann Sir, Madam, We truly appreciate the positive comments from your recent stay with us. We strive to deliver the best possible guest experience. Please accept my apologies for the issues you experienced while here with us. We thank you for bringing these matters to our attention so that we may improve our product and service. We look forward to welcoming you back in the near future. Sincerely, Four Points by Sheraton Linkou

10/10 Excellent

Verified traveller

Nice, clean and friendly
Staff is very friendly, knowledgeable and accommodating.
Stayed 2 nights in Sep 2018
Response from General Manager on 28 Sept,2018
Dear Sir, Madam, Thank you for taking the time to share your experience. We are so pleased to read that you enjoyed your stay with us and looking forward to welcoming you back in the near future. Sincerely, Four Points by Sheraton Linkou

10/10 Excellent

noriko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff service was very good! The room was very convince
Stayed 2 nights in Feb 2024

10/10 Excellent

Hungchun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
進入房內一刻已經在房間發現蟑螂!另外,入住五日四夜,每天均見到走廊其他住客房間外都放置用餐後的殘物和用具,長時間仍沒人處理和回收,影響衛生和酒店觀感!
Stayed 4 nights in Dec 2023

10/10 Excellent

Yu Chin

Stayed 1 night in Dec 2023

8/10 Good

Pui Ting

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far away from Taipei city centre. Need to travel for nearly 1 hour to go to the taipei station.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yan Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience to stay.
Stayed 2 nights in Nov 2023