No. 1, Section 1, Wenhuasan Road, Linkou District, New Taipei City
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The Deluxe Twin room was spacious, even after we had a third bed arranged. The decor was modern. Room was very clean. Beddings were super soft.
We walked to the Mitsui Outlets and had dinner there. Enjoyable to have had a stroll along the local streets for bubble tea as well.
We stayed one night and headed to the Taoyuan airport the next morning. The train station was right across the street. Extremely convenient.
Great location and tidy room with a few turn offs:
- water leaked out of shower door since the sealant was loose
- cigarette smell was basically everywhere; in hallway and in suite
- shower head was hard to use
- it took some time to get in an elevator
- this hotel is not for someone who is sensitive to noises as the train comes and goes every few minutes
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
One of the best hotel experiences I've had in Taiwan. Staff were friendly and helpful and the room was clean and very comfortable. My wife and I will definitely plan to stay here again when we need to overnight in the area.
Michael
Stayed 1 night in Nov 2020
Response from Billy Hsiao/Guest Relation on 16 Dec,2020
Dear Michael,
We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City.
Four Points by Sheraton Linkou
Dear Mr. Charlie,
We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City.
Sincerely,
Four Points by Sheraton Linkou
Very good service. Close by to Linkou station. Excellent location close to airport.
Tara
Stayed 1 night in Jan 2020
Response from Guest Relation on 26 Jan,2021
Dear Mr. Tara,
We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City.
Sincerely,
Four Points by Sheraton Linkou
10/10 Excellent
Christina
15 Jan,2020
Christina
Stayed 1 night in Jan 2020
Response from Guest Relation on 26 Jan,2021
Dear Mr. Christina,
We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City.
Sincerely,
Four Points by Sheraton Linkou
8/10 Good
Wai Man
Business traveller
9 Jan,2020
Liked: Cleanliness, staff & service
Wai Man
Stayed 1 night in Jan 2020
Response from Guest Relation on 26 Jan,2021
Dear Mr. Wai Man,
We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City.
Sincerely,
Four Points by Sheraton Linkou
Very clean hotel. Service was very responsive and helpful. Always had English speaking people to assist. Good variety of food for breakfast Eastern and Western breakfast.
David
Stayed 2 nights in Aug 2019
Response from General Manager on 24 Aug,2019
Dear David Sir, Madam,
It is always such a delight when we have positive review like yours. Your words regarding our property are not only appreciated, but also taken to heart. Hope to see you come back and visit us.
Sincerely,
Four Points by Sheraton Linkou
Dear Sir, Madam,
We appreciate your business and value your honest feedback. Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City.
Sincerely,
Four Points by Sheraton Linkou
There were several occasions the hotel staff proactively offered some recommendations and services which we weren't expect. Giving me the impression that the staff isn't just doing a work. They go beyond their duty to help customers.
David
Stayed 1 night in Jul 2019
Response from General Manager on 6 Aug,2019
Dear Mr. David,
It is always such a delight when we have positive review like yours. Your words regarding our property are not only appreciated, but also taken to heart. Hope to see you come back and visit us.
Sincerely,
Four Points by Sheraton Linkou
Very nice comfortable stay. Hotel staff was great.
Phillip Ward
Stayed 1 night in Jun 2019
Response from General Manager on 22 Jun,2019
Dear Phillip Ward Sir, Madam,,
We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City.
Sincerely,
Four Points by Sheraton Linkou
10/10 Excellent
Verified traveller
3 May,2019
Verified traveller
Stayed 1 night in Apr 2019
Response from General Manager on 5 May,2019
Dear Sir/Madam,
We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City.
Sincerely,
Four Points by Sheraton Linkou
The staff was super friendly, the room was very clean, beds were super comfy, and the bathroom was very nice. I would absolutely stay here again!
Ashley
Stayed 1 night in Apr 2019
Response from General Manager on 13 Jun,2019
Dear Ms. Ashley,
We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City.
Sincerely,
Four Points by Sheraton Linkou
The location was great and the room was very clean. Will stay again.
Verified traveller
Stayed 2 nights in Mar 2019
Response from General Manager on 10 Mar,2019
Dear Sir, Madam,
Thank you so much for this warm review. It is delighted to know your recommendation to coming back again. We look forward to welcoming you back soon.
Sincerely,
Four Points by Sheraton Linkou
New hotel, nice location.
The check-in time delayed for more than 40 minutes.
We just landed and really exhausted, this problem shouldn't happen on the hotel near the airport.
The design of the room was nice too.
But I don't understand why there's no door in the toilet...
Shawn
Stayed 1 night in Feb 2019
Response from General Manager on 13 Feb,2019
Dear Shawn Sir, Madam,
Thank you for taking the time and share this review about your stay with us. Please accept my sincere apologies for the issues you experienced. Your advice has been escalated and will be shared among related departments to look into ways to improve and have your experience better in the future. Lastly, look forward to welcoming you back soon.
Sincerely,
Four Points by Sheraton Linkou
Dear Sir, Madam,
We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you. Hope to see you come back and visit us soon as well as allow our team here to provide genuine experience at your next journey on the back of the our Four Points service culture.
Sincerely,
Four Points by Sheraton Linkou
8/10 Good
Verified traveller
Travelled with family
27 Jan,2019
Liked: Cleanliness, staff & service, amenities
Air conditioning didn’t work. Otherwise all was great. Called to fix but did not get it fixed while there. Room was 26c. Hot
Verified traveller
Stayed 1 night in Jan 2019
Response from General Manager on 28 Jan,2019
Dear Sir, Madam,
Thank you for taking the time and share this review about your stay with us. Please accept my sincere apologies for the issues you experienced. Your advice has been escalated and will be shared among related departments to look into ways to improve and have your experience better in the future. Lastly, look forward to welcoming you back soon.
Sincerely,
Four Points by Sheraton Linkou
Dear Sir, Madam,
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City.
Sincerely,
Four Points by Sheraton Linkou
Dear Sir, Madam,
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City.
Sincerely,
Four Points by Sheraton Linkou
Dear Sir, Madam,
We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Four Points by Sheraton Linkou and we hope you choose to create more memories with us whenever your travels bring you back to New Taipei City.
Sincerely,
Four Points by Sheraton Linkou
Dear Mr. KIN,
We are delighted to have been your chosen hotel during your recent stay in Four Points by Sheraton Linkou. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!
Sincerely,
Four Points by Sheraton Linkou
6/10 Okay
PETER, excellent
22 Oct,2018
Liked: Property conditions & facilities
Typical 4 Points
Hotel is new. Rooms are spacious, and clean, and convenient.
PETER
Stayed 2 nights in Oct 2018
Response from General Manager on 23 Oct,2018
Dear PETER Sir, Madam,
It is always such a delight when we have positive review like yours. Your words regarding our property are not only appreciated, but also taken to heart. Hope to see you come back and visit us soon as well as allow our team here to provide genuine experience at your next journey on the back of the our Four Points service culture.
Sincerely,
Four Points by Sheraton Linkou
Good if there is bathrobe. Other facilities are very good.
G
Stayed 3 nights in Sep 2018
Response from General Manager on 12 Dec,2018
Dear G Sir, Madam,
Thank you for taking the time and write this review regarding your visit in this month. We are delighted to hear that you enjoyed our facilities as well as our recent updates on this daily maintenance. If you have chance to visit us again, please noted the bathrobe does available upon request, due to the limited eyes catching spot we have in the guest room, you may call our guest service center to request such when needed. We appreciate your kind words and advice regarding your accommodations and look forward to welcoming you back soon.
Sincerely,
Four Points by Sheraton Linkou
New Hotel, friendly helpful staff with many speaking English. Rooms are excellent with good amenities for modern times and very comfortable. Bar/lounge, restauarant area all combined and is very comfortable and good layout. It’s right next to MRT so very convenient for Airport and commute to city centre.
Richard
Stayed 1 night in Oct 2018
Response from General Manager on 15 Oct,2018
Dear Richard Sir, Madam,
Thank you so much for your warm review. Thank you for choosing to stay with us at the Four Points by Sheraton Linkou. Our hotel have a great location and always offers truly service to our guests. We strive to deliver the best possible guest experience every time. Your patronage and continuing goodwill is important to us. I trust you had a pleasant time in Linkou, Taipei and a safe trip after you left us to your next destination. Hope to see you soon and provide great service to you again.
Sincerely,
Four Points by Sheraton Linkou
Brand new with nice big bed. However able to hear the traffic outside at night
Jo Ann
Stayed 3 nights in Sep 2018
Response from General Manager on 28 Sept,2018
Dear Jo Ann Sir, Madam,
We truly appreciate the positive comments from your recent stay with us. We strive to deliver the best possible guest experience. Please accept my apologies for the issues you experienced while here with us. We thank you for bringing these matters to our attention so that we may improve our product and service.
We look forward to welcoming you back in the near future.
Sincerely,
Four Points by Sheraton Linkou
10/10 Excellent
Verified traveller
7 Sept,2018
Nice, clean and friendly
Staff is very friendly, knowledgeable and accommodating.
Verified traveller
Stayed 2 nights in Sep 2018
Response from General Manager on 28 Sept,2018
Dear Sir, Madam,
Thank you for taking the time to share your experience. We are so pleased to read that you enjoyed your stay with us and looking forward to welcoming you back in the near future.
Sincerely,
Four Points by Sheraton Linkou