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Reviews of Hansen Hotel

2.5 out of 5
Hansen Hotel
131 Sandyford Road, Jesmond, Newcastle-upon-Tyne, England

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 98 reviews" "
Rating 8 - Good. 40 out of 98 reviews" "
Rating 6 - Okay. 16 out of 98 reviews" "
Rating 4 - Poor. 7 out of 98 reviews" "
Rating 2 - Terrible. 4 out of 98 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool location
Ideal location for my trip. Not far from the center on foot. Great to get a meal before 6pm. Only thing was no kettle or cups for hot drinks. Otherwise yeah id go again
Stayed 1 night in Dec 2023

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Pleasant stay, room was spacious and property was in a good location. Also a discount at the bar was included which was a nice surprise! There was a bit of mould in the room and the heating didn’t seem to work, but for a one night stay for the price it was good!
Stayed 1 night in Dec 2023

10/10 Excellent

ndene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice bed comfy hot shower tv in room
Stayed 1 night in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
1 night in comfortable bed
Basic room which is all we needed
Stayed 1 night in Nov 2023

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful. Location was easy to navigate.
Stayed 1 night in Oct 2023

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience for a one night stay in Newcastle and a decently sized and clean room.
Stayed 1 night in Sep 2023

4/10 Poor

James

Stayed 1 night in Sep 2023

8/10 Good

Sarah

Stayed 3 nights in Aug 2023

2/10 Terrible

Leonard

Disliked: Staff & service
Never got to stay
Receptionist couldn’t find my booking
Stayed 1 night in Aug 2023

8/10 Good

Ammie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

peter

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Darren

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Will do if your in the area for a night. Not to far from a few good bars and the city centre but wifi connection is poor. Not recommend for a long haul stay
Stayed 1 night in Jul 2023

8/10 Good

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Situated above the Cog and Wheel pub was perfect. The staff were lovely and the food and drinks excellent.
Stayed 2 nights in Jul 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a decent hotel above a cracking pub. We stayed there for the Magic Weekend (Rugby) and enjoy the stay. You get what you pay for (it’s not five star but we didnt pay much). Great friendly staff and zero complaints from me.
Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Stayed 1 night in May 2023

4/10 Poor

Martin

Stayed 1 night in Apr 2023

10/10 Excellent

Adam

Stayed 3 nights in Apr 2023

4/10 Poor

Jayne

Stayed 1 night in Apr 2023

10/10 Excellent

Emma

Stayed 1 night in Feb 2023

2/10 Terrible

Peter John

Travelled with partner
only picture of room, actual place was a pub with rooms upstairs. it felt as if I was taking my wife into a brothel
Stayed 2 nights in Feb 2023

10/10 Excellent

Malcolm

Stayed 1 night in Jan 2023

4/10 Poor

Beverley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
False advertising.
False advertising by site booked with. Staff lovely and nice feel to the bar downstairs but was advertised as having parking and there was none. Had to park on the street and top up every two hours. Said there was breakfast but there wasn’t. Dangerous socket in room so not suitable for children. Kettle available but no teabags.
Stayed 1 night in Dec 2022

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Nice clean room above the cog and wheel inn. Friendly staff and management. Nice ale and a short walk to where we wanted to be.
Stayed 1 night in Dec 2022

2/10 Terrible

Christopher

Stayed 1 night in Dec 2022

6/10 Okay

Deanna

Liked: Cleanliness, staff & service
Adequate for an overnight stay.
Okay for an overnight stay but no tea or coffee making facilities in room so no morning cuppa! Radiator wasn’t on and room was quite cold. Shower was adequate but looked like tray would overflow if stayed in more than a couple of minutes. Clean enough though & bed was comfy. If you are just after the basics then is adequate.
Stayed 1 night in Nov 2022

6/10 Okay

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives - Very friendly staff - Comfy bed - Nice sized clean room Negatives - It seems the wifi wasnt working properly - Couldnt see any temperature control (so was a bit cold)
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely bar, staff, and room!
Nice clean room, friendly staff, and 5 minutes from where i needed to be. Couldn't ask for more! Would happily stay here again.
Stayed 2 nights in Oct 2022

10/10 Excellent

Billy

Stayed 1 night in Oct 2022

4/10 Poor

Robert

Stayed 4 nights in Sep 2022

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Magnus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day stay
The room was very good. Spacious, clean, good wardrobe n drawer space. WiFi was sporadically a bit temperamental but overall good connection. An extra shower towel would've been useful (dry 1 use the other), a way to contact the front/reception from the room, and an in-room menu as app room service was allowed. Other than that, very good.
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Poorer Quality Than Advertised.
The "Hotel" was rooms above a pub/bar, which was very popular, busy and loud during our weekend stay. Our door didn't lock and we had to use a door stop to keep it closed during the night. The window was cracked in the room. The Internet connection was terrible, could barely watch YouTube, and the other wifi connections didn't have any Internet access. No accessibility, and lots of stairs. There where winter duvets on the bed in summer, no aircon or ventilation apart from window. Our room was directly next to the ventilation for the pub kitchen and was loud untill about 12 midnight, when they closed up at the end of the night. The bathroom was a corner of the room that had been raised, toilet wasn't secured to the floor. One of us couldn't even fit in the shower it was that small and cramped. The bathroom door didn't close properly either, and would even go in the wrong way. Their was no daily house keeping like it said. There was a TV, kettle and microwave in the room, but only one mug and spoon, no where to store food in the room either. The staff where really kind and polite, you also get 15% off food and drink in the pub.
Stayed 2 nights in Jul 2022

10/10 Excellent

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous staff and amazing food!
Stayed 1 night in Jul 2022

10/10 Excellent

Joanna

Stayed 1 night in Jul 2022

8/10 Good

François-Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above a neighboorhood pub that quiets down at around 10:30, the room was quiet and safe. It is clean. Staff very friendly. Close to Northumberland University.
Stayed 1 night in Jul 2022

6/10 Okay

Laura

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Overall, had a great night stay but there was no milk or white sugar to have a cup of tea and there was only 1 towel between 2. Unable to get anyone's attention due to the bar being busy. The shower was nice and got a decent night's sleep.
Stayed 1 night in Jun 2022

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

PATRICIA

Stayed 1 night in Jun 2022

2/10 Terrible

Natalie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old pub style B&B property above a pub, poorly renovated as much of the facilities are already failing. Radiator falling off wall, no temperature gauge on shower (only very hot available) TV connection continued to fail and no internet available. Light fitting fall out of ceiling and hung 1m down over toilet. Student staff with little interest in hotel hospitality. Incorrect advertised facilities eg. there is no parking on site at a surcharge or at lease I was told there wasn't. Microwave and toaster listed on website but told this is incorrect. Had to ask for towels, no soap etc. Original room smelt of the Thai food from the restaurant next door and second room offered at the front of the building a little noisy when window open. I am afraid I feel this style of property is only successful with onsite staff that have a vested interest in the running of accommodation. Where has old style hospitality gone?
Stayed 3 nights in May 2022

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good budget accommodation, spacious quiet clean room .Tuesday night so 2 for1 in attached pub downstairs! No on street park , no breakfast currently but local places . Would stay again
Stayed 1 night in May 2022

10/10 Excellent

Anthony

Stayed 1 night in Dec 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay at Hansen Hotel
This was a very pleasant overnight stay. The bed was comfortable and the room was very quiet (I was there on Thursday night only). The room is quite compact, but has its own en-suite. I got the room for a very good price and it was perfectly located for me. The staff at the hotel were friendly and check in was easy.
Stayed 1 night in Dec 2019

10/10 Excellent

Janette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hospitality, in a good location x
Stayed 2 nights in Sep 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Better than some
It's cheap and it's cheerful.. And there's a lot better and friendly service than some 4 and 5 star I've stayed in Newcastle
Stayed 1 night in Jul 2019

6/10 Okay

Judith

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Clean and friendly - shame about the shower!
Friendly staff, room basic but comfortable and clean. Main issue was that the shower did not work, and I didn't have time to discuss with the staff so had to resort to washing in the (very small) sink in the bedroom. A lot of noise from other customers arriving back in the early hours but that's to be expected.
Stayed 2 nights in Apr 2019