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"excellent place staff friendly"

"Room was clean, marvelous breakfast buffet, terrific location. Close to everything."

"Cost a lot for a hotel without pool or spa. And has a 2% surcharge on top of the room price."

"Great location, the hotel is slightly old, I can’t close the bathroom door. "

"Reception staff were very friendly and informative. The room on the 11th floor was smart, stylish and spotless with great views of the Harbour and Sky Tower. I would definitely stay there again when visiting Auckland and will be recommending this hotel to friends and family. "

"The entire staff is it extremely accommodating and polite and efficient. Special shout out to the folks that have all the baggage has that was done so nicely. I would recommend this hotel in central business district to anyone visit ting Auckland as it is convenient too many things and almost everywhere by Uber Inexpensively."

"What a shame everything was excellent until we returned to the hotel at 10:30pm in a taxi and couldn’t get a response from the intercom to get into the drop off area and to enter the hotel. I had to phone the hotel and get them to pick up and raise the gate. This part was not 5 star. Only blemish on what was a very good overnight stay. "

"The room is big, well furnished. and comfortable. The location is excellent, close to the harbor, and quiet. The staff is helpful."

"Poor customer service- my partner was dismissed and turned away. His phone was taken from him for ID processing and he was mistreated. We are deeply disappointed in the service- and to be offered no compensation apart from an “upgrade next time we stay” dissappointing. We will not be staying again and reccommend somewhere else for better customer service. "