Northern Phoenix Hotels from S$81

"3 elevators were out. Not very convenient but we loved it! Will be back!"

"Check in was awful. We were given keys to 2 different rooms on different floors & neither were ready to be occupied. So we had to keep going back to the front desk moving our luggage from floor to floor. Finally the third room was ready for us to occupy after some time. No communication between staff. Tried to use the pool and outside areas. but pool was full of deprie and bugs. Cushions and chairs in outside area that looked great online were dirty, torn cushions and unkept. Cigarette butts in the fireplaces and seating area. We asked twice if they could clean the pool so we could use it next day in our stay and they basically ignored us. We tried to talk to manager and he basically lied saying they clean the pool twice a day, the leaves from the trees were the problem and the week before they had spring break and no one complained?! There were trees near the pool but the amount of deprie in the bottom of the pool and dead bugs in it clearly showed it had not been cleaned for some time. Room itself was cheaply furnished but was clean. However not once our entire stay did we see any maintenance person doing anything about the outside conditions. This is Phoenix; you should be able to enjoy a pool and the outside! "

"Parking was fenced and have security guard at entrance so felt better. Coffee offered at the front area, at first it was weird, but then I realized it's actually very practical to save products, time to clean... Refrigerator in my room was not working but I found a solution by getting a lot of ice at night and in morning for my fruits. I stayed 4 nights. The staffs especially the one who checked me in was wondering very accommodating since I requested room change 2 times! I would stay again! "

"Excellent property! Would stay there again and highly recommend. "

"Half the rooms are unusable, broken glass in most places, have a homeless issue and useless security, never answer front desk phone, and most of the amenities they have listed are either closed permanently or broken. "

"Room did not have washcloths stocked. And found items in room from previous customers, so room was not thoroughly cleaned. "

"......."

"I had a great experience staying at Best Western. The property was very clean and well-maintained, and definitely worth the price. From the moment I checked in, the service stood out. Ashley at the front desk was incredibly friendly, welcoming, and professional—she made the check-in process smooth and easy. Breakfast the next morning was just as impressive thanks to Diego. He was awesome—very attentive, hardworking, and clearly takes pride in his work. Everything was organized and well-kept, and his positive attitude made a big difference. Overall, great value, great service, and a clean, comfortable stay. I’d definitely come back!"

"Great staff, Noah was great! "