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Hilton Odawara Resort & Spa

4.5 star property
Luxury resort with 2 outdoor pools and 8 indoor pools

Choose dates to view prices

Photo gallery for Hilton Odawara Resort & Spa

Hot springs
Property video
Lobby
8 indoor pools, 2 outdoor pools
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Gym
  • Hot tub
The current price is S$265
8 Sept - 9 Sept

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Hilton Corner Twin Room

1 bedroom, in-room safe, WiFi, bed sheets

Hilton Corner Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
Hairdryer
Shower/bath combination
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Hilton Superior Twin Room

View from room

Hilton Superior Twin Room

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
Hairdryer
Shower/bath combination
  • 27 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Japanese Western Suite

1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Suite

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Free extra futon mattress
Sofa bed
Blackout curtains
  • 68 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Japanese Western Premium Suite

View from room

Japanese Western Premium Suite

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
Shower/bath combination
  • 68 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Dog Friendly Room

1 bedroom, in-room safe, WiFi, bed sheets

Dog Friendly Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
Shower/bath combination
Private bathroom
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Japanese Western Accessible

1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Sofa bed
Free extra futon mattress
Hairdryer
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Twin Beds

View all photos for Hilton Accessible Twin

1 bedroom, in-room safe, WiFi, bed sheets

Hilton Accessible Twin

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
Shower/bath combination
Private bathroom
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Hilton Twin Room

1 bedroom, in-room safe, WiFi, bed sheets

Hilton Twin Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
Hairdryer
Shower/bath combination
  • 27 sq m
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Deluxe Room

1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Deluxe Room

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Free extra futon mattress
Sofa bed
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Hilton Premium Suite Room

1 bedroom, in-room safe, WiFi, bed sheets

Hilton Premium Suite Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Private bathroom
Bathrobes
  • 68 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Twin Junior Suite

1 bedroom, in-room safe, WiFi, bed sheets

Twin Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Sofa bed
Private bathroom
Bathrobes
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Japanese Corner Suite Room

1 bedroom, in-room safe, WiFi, bed sheets

Japanese Corner Suite Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
Shower/bath combination
  • 59 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Japanese Western Corner Suite

Living area

Japanese Western Corner Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
Shower/bath combination
  • 59 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Hilton Twin Room

1 bedroom, in-room safe, WiFi, bed sheets

Hilton Twin Room

  • Sleeps 2

View all photos for Hilton Premium Suite

Living area

Hilton Premium Suite

  • Sleeps 4

View all photos for Hilton Superior Twin Room

1 bedroom, in-room safe, WiFi, bed sheets

Hilton Superior Twin Room

  • Sleeps 3

View all photos for Hilton Dog Friendly Room

1 bedroom, in-room safe, WiFi, bed sheets

Hilton Dog Friendly Room

  • Sleeps 4

View all photos for Japanese Western Premium Suite

1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Premium Suite

  • Sleeps 6

View all photos for Japanese Western Suite

1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Suite

  • Sleeps 6

View all photos for Japanese Western Corner Suite

1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Corner Suite

  • Sleeps 6

View all photos for Hilton Corner Twin Room

1 bedroom, in-room safe, WiFi, bed sheets

Hilton Corner Twin Room

  • Sleeps 3

View all photos for Japanese Western Deluxe Room

1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Deluxe Room

  • Sleeps 6

View all photos for Junior Twin Suite

1 bedroom, in-room safe, WiFi, bed sheets

Junior Twin Suite

  • Sleeps 3

View all photos for Hilton Accessible Twin Room

1 bedroom, in-room safe, WiFi, bed sheets

Hilton Accessible Twin Room

  • Sleeps 2
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About the area

Located in Nebukawa, a neighbourhood in Odawara, Hilton Odawara Resort & Spa is in the suburbs and by the ocean. Odawara Castle and Hakone Shrine are notable landmarks, and the area's natural beauty can be seen at Fuji-Hakone-Izu National Park and Atami Sun Beach. Hakone Open Air Museum and Hakone Gora Park are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.
Visit our Odawara travel guideOpens in a new window
View more Resorts in OdawaraOpens in a new window
Map
583-1 Nebukawa, Odawara, Kanagawa-ken, 250-0024

What's nearby

  • Tenzan Onsen - 14 min drive - 10.6 km
  • Hakone Open Air Museum - 23 min drive - 15.2 km
  • Hakone Gora Park - 23 min drive - 16.2 km
  • Hakone Shrine - 26 min drive - 18.8 km
  • Lake Ashi - 27 min drive - 20.5 km

Getting around

  • Nebukawa Station - 5 min drive
  • Kamonomiya Station - 18 min drive

Restaurants

  • おさしみ天国・小田原海鮮ゴーゴー
  • ‪桃華樓 - ‬14 min drive
  • ‪鈴廣かまぼこ 江の浦店 - ‬4 min drive
  • やまもと
  • ‪ガーデンレストラン 姫沙羅 - ‬14 min drive

About this property

Hilton Odawara Resort & Spa

Luxury family-friendly resort near Fuji-Hakone-Izu National Park
Located close to Odawara Castle and Hakone Open Air Museum, Hilton Odawara Resort & Spa provides an adjacent golf course, a bowling alley and an indoor mineral hot spring (onsen). Get out on the links at this resort and enjoy amenities such as a driving range. For some rest and relaxation, visit the outdoor hot springs or sauna, and indulge in a body treatment, hydrotherapy or a facial. The on-site restaurant, Brasserie Flora, offers breakfast, lunch, dinner and garden views. Fitness classes and yoga classes are offered at the 24-hour gym; Hilton Odawara Resort & Spa also has shopping on-site, a playground and an arcade/games room. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and a bar.
Additional perks include:
  • 2 outdoor pools and 8 indoor pools
  • Free self-parking
  • Buffet breakfast (surcharge), free train station pick-up and hot springs on-site
  • 2 indoor tennis courts, an electric car charging station and express check-out
  • Guest reviews give top marks for the helpful staff
Room features
All 163 rooms boast comforts such as pillow menus and air conditioning, in addition to thoughtful touches such as late-night room service and safes.
Extra conveniences in all rooms include:
  • Bathrooms with toilets with electronic bidets and shower/bath combinations
  • 55-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, fridges and electric kettles

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: WiFi (JPY 1,000 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free train station pick-up shuttle from 6:00 AM to 10:30 PM
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,600 for adults and JPY 1,800 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Flora
  • The Lobby Lounge

Things to do

  • 18-hole adjacent golf course
  • 2 indoor tennis courts
  • 2 outdoor pools
  • 24-hour gym
  • 4 outdoor tennis courts
  • 8 indoor pools
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Hot tub
  • Indoor/outdoor hot spring
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • 8 indoor pools
  • Arcade/game room
  • Bowling alley
  • Children's club
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • In the mountains

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot springs open from 6:00 AM - midnight
  • Hot springs water temperature - 40 ºC
  • Hot tub
  • Hydrotherapy
  • Indoor/outdoor hot spring
  • Manicures/pedicures
  • Massage
  • Outdoor hot spring
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Lift (100 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 12 floors
  • Ballroom
  • Banquet hall
  • Built in 1997
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property will be closed from 3 PM on January 13 until 3 PM on January 14, 2026, due to an electrical system inspection.
This property's indoor and outdoor mineral hot springs will close on January 13 at 3 PM and reopen on January 23, 2026, at noon.
This property's main entrance will be under renovation from 9 AM-5 PM, from January 13-March 19, 2026 on weekdays. During this time, guests can expect to hear construction-related noise and vibrations.
This property's Bade Zone will not be available from 3 PM on January 13, 2026 until 9 AM on January 24, 2026. During this time, guests have access to the golf range, putting golf, table tennis, and outdoor tennis for 2 games per night.
This property offers shuttle pick-up service from Odawara and Nebukawa Stations at no charge.

Renovations and closures

The following facilities or services will be unavailable from January 13 2026 to January 23 2026 (dates subject to change):
  • Hot springs
The property will be renovating from 13 January 2026 to 19 March 2026 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 18 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls and an off-lead area are available

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 3600 for adults and from JPY 1800 for children
  • Fee for in-room wireless Internet: JPY 1000 per night (rates may vary)
  • Fee for in-room wired Internet: JPY 1000 per night (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
Hot springs access available from 6:00 AM to midnight
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transport to and from this property
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Odawara
Hilton Odawara Resort
Odawara Hilton
Hilton Odawara Hotel Odawara
Hilton Odawara Resort And Spa
Hilton Odawara Resort Spa
Hilton Odawara & Spa Odawara
Hilton Odawara Resort & Spa Resort
Hilton Odawara Resort & Spa Odawara
Hilton Odawara Resort & Spa Resort Odawara

Frequently asked questions

Does Hilton Odawara Resort & Spa have a pool?

Yes, this property has 8 Indoor pools, 2 outdoor pools and a children's pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Hilton Odawara Resort & Spa?

As of 12 Aug, 2025, prices found for a 1-night stay for 2 adults at Hilton Odawara Resort & Spa on 8 Sept, 2025 start from S$265.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Odawara Resort & Spa pet-friendly?

Yes, Hilton Odawara Resort & Spa allows dogs (limit 2 total) with a maximum weight of up to 18 kg per pet.

How much is parking at Hilton Odawara Resort & Spa?

Self-parking is free at this property.

What time is check-in at Hilton Odawara Resort & Spa?

Check-in start time: 3 PM; check-in end time: noon.

What time is check-out at Hilton Odawara Resort & Spa?

Checkout is at noon.

Where is Hilton Odawara Resort & Spa located?

This family-friendly Odawara resort is located by the ocean, 4.9 mi (8 km) from Odawara Castle, and within 12 mi (20 km) of Fuji-Hakone-Izu National Park and Atami Sun Beach. Hakone Open Air Museum and Hakone Gora Park are also within 16 mi (25 km).

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Hilton Odawara Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 400 out of 749 reviews
Rating 8 - Good. 204 out of 749 reviews
Rating 6 - Okay. 78 out of 749 reviews
Rating 4 - Poor. 46 out of 749 reviews
Rating 2 - Terrible. 21 out of 749 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Munehiro

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great resort hotel experience. Great morning buffet, and great hotel and spa experience. This little charge on the amenity is a little bit of an annoying experience. Overall, it is a great experience.
Stayed 2 nights in May 2025

6/10 Okay

Ryuta

Liked: Cleanliness
Disliked: Staff & service
Every time I check in with my family reception staffs insist school children must be booked as adults although the booking sites ask us children’s ages 0-17. Their booking system must be updated.
Stayed 1 night in Aug 2025

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
I love the beautiful scenery, the wonderful activities from the karaoke, bowling, tennis/badminton, and especially the onsen. The shuttle bus from the Nebukawa station is really helpful to get to the hotel without walking about 30 minutes from the station.
Stayed 3 nights in May 2025

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect place for a short getaway into the nature. The service was spectacular and all the staff were friendly and helpful! The breakfast, the gym and the pools were amazing❤️thank you for making my stay a wondeful experience!
Stayed 1 night in May 2025

10/10 Excellent

Bellin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time during my stay. My recommendation is not to include buffet breakfast or dinner too many days like us or you will miss our local food.
Stayed 3 nights in Apr 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, buffet dinner was ok, same two nights in a row. Pool and sauna was great. Very clean and great staff. Loved the stay. Also property offers shuttle buses from the two stations.
Stayed 2 nights in Mar 2025

8/10 Good

Abul

Liked: Cleanliness, staff & service, amenities
The Hilton has myriad of requirements for using the pool and hot springs. It's not possible just to walk into the pool area and start using it. We couldn't even see the pool because we were not appropriately attired, meaning we weren't wearing swimming clothes. The rooms are small and so are the bathroom and enclosed toilet.
Stayed 2 nights in Jun 2025

8/10 Good

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buffet style restaurant

Launch and dinner during two days stay is not changed means almost same every time
Stayed 2 nights in Mar 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax. Breakfast buffet is amazing. The lounge has great dinner options. Will be back!!
Stayed 2 nights in Dec 2024

8/10 Good

PARTH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and room. Nice overall experience. Breakfast was below my expectations but wasn’t that bad
Stayed 1 night in Dec 2024

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relax in Odawara Resort

We spent three days at the resort to relax while traveling around Japan. Great time
Stayed 3 nights in Jul 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort. Suited to families. We only stayed one night last minute due to some other travel issues. It had a great fully equipped gym
Stayed 1 night in Aug 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the pool and ALL the activities! Such an amazing weekend here! The whole family loved it!
Stayed 2 nights in Jun 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was amazing and exceeded all my expectations. There was a lovely welcome and check in process, the hotel and its grounds were immaculately cared for and the facilities were outstanding and all staff went above and beyond to ensure our comfort and satisfaction. I highly recommend this hotel and look forward to staying there again next time.
Stayed 2 nights in Jul 2024

10/10 Excellent

ofer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel At reception we received free drinks vouchers
Stayed 2 nights in Apr 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very helpful and guided us to the amenities and features of the property.
Stayed 3 nights in Nov 2023

8/10 Good

Rungsikul

Liked: Cleanliness, staff & service, amenities
bathroom need to remodel and landscape need to maintain up to standard level
Stayed 2 nights in Apr 2024

10/10 Excellent

Nebat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! We stayed one night but we wished we added more days. We will definitely come back. The main factor is the staff's respect, willingness and accomodations. They are great. One if them us Halumi I think.
Stayed 1 night in Jun 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our second year staying at this hotel. The location is excellent, and the combination of sea and forest is really lovely. Last year it was excellent in every respect. This year, however, it was so crowded with families and young children that navigating the breakfast area was really a challenge. The hotel uses only the finest ingredients, and the service is very fine, but so many young children not under parental control spoils the atmosphere. If a separate area for families with young children could be set up, or separate dining times that could improve everyone's enjoyment of this fine hotel.
Stayed 3 nights in May 2024

4/10 Poor

Yat Ming

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Room too small

Rooms much more smaller than expected
Stayed 1 night in Mar 2024

10/10 Excellent

Chiaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing views, friendly service.

I chose this hotel to take my mum with walking problem. They have spacious, clean swimming center and onsen hot spring in the connected annex. Our room was on the 8th floor and had an amazing view of Sagami Bay. It suited our purpose but it is NOT a place to get about by public transport. It is isolated on the hill and their free shuttle bus runs only once every hour to Odawara. However for a quiet, relaxing few days, it was perfect for us! Breakfast had a big selection and the staff were very friendly. (Special thanks to Aziz-san!)
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great facility but poor service
Stayed 2 nights in Aug 2023

4/10 Poor

Emi

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was clean and the pool area was great. Unfortunately, the staff were shockingly rude and distrustful of their guests, not just us but others as well. 1. One staff member chased down a (Japanese) family with small children getting ready for the onsen, all the way up to the lockers asking, "Are they wearing diapers? Diapers are not allowed!" The mom looked visibly upset to have been singled out and approached as she said no. The children also looked afraid they did something wrong. She gave a very cursory "shitsurei shimashita". I've never witnessed such direct confrontation from a hotel staff member in all my years in Japan. 2. They are also very particular about where you are and are not allowed to wear slippers. I wasn't the one in our party to check in so I didn't know there was a map that indicated so. It was an honest mistake on my part, but they not at all kind or understanding about it. 3. At check-in, we were given free welcome-drink coupons for the lounge. We handed them to the lounge staff when they seated us. Had the drinks, sat around for a while. There was no staff around for a long time so when we got up to leave, we were surprised when a staff member came after my husband in the lobby and demanded we pay. We were honestly confused because we had given them the drink coupons and we ordered from their free drink menu. When we explained we used the coupons, she didn't apologize for her oversight despite embarassing our family in the lobby.
Stayed 1 night in Mar 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
悪天候の中での旅行でしたが、ホテル内の施設・アクティビティが充実しておりとても楽しい時間を過ごせました。ホテルまでの交通ルートが1本しかなく、渋滞すると迂回が出来ません。またコンビニが遠いのが少し難点なくらいで、あとは最高でした。
Stayed 1 night in Aug 2025

10/10 Excellent

KO

Liked: Cleanliness, staff & service, property conditions & facilities
3世代家族旅行で、非常に快適でした。孫たちはプールやボーリングでおおはしゃぎ、家内は温繊に大満足、時間があれば、スパにも行きたかったなって、すごく満喫できました。みな、また来たいと今回の滞在では足りないみたいでした。本当に良かった。
Stayed 1 night in Jul 2025