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Reviews of Terrace Resort Chatan West

2.5 out of 5
Terrace Resort Chatan West
117-5 Hamagawa, Nakagamigun, Chatan, Okinawa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 102 out of 174 reviews" "
Rating 8 - Good. 52 out of 174 reviews" "
Rating 6 - Okay. 14 out of 174 reviews" "
Rating 4 - Poor. 2 out of 174 reviews" "
Rating 2 - Terrible. 4 out of 174 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carmela, Dupont

Liked: Cleanliness, amenities, property conditions & facilities
Accessible to Kadena Airforce base
Stayed 7 nights in Dec 2023
Response from テラスリゾート北谷West　担当スタッフ on 4 Feb,2024
Thanks for the message.hope you will use it again

10/10 Excellent

Charles

Stayed 4 nights in Dec 2023

8/10 Good

Michelle

10/10 Excellent

Mark S

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for a month and were very pleased with the property, the area and the local cleaning crew/staff. Our only issue had to do with the check-in process. As there is no front desk, the special instructions specify " If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an access code." Since we were planning to arrive before 11 PM we did not request an access code. We arrived at the hotel about 7:15 PM and were unable to follow the check-in process as the phone outside the lobby area did not connect to any one. We had to call Expedia to get a contact for the hotel staff. That contact turned out to be in Tokyo and they only spoke Japanese. Luckily we had a Japanese speaker traveling with us and were able to get the Tokyo office to provide us with the access code to the front door, our room number and our access code to our room. This problem also happened to three other parties that did not speak Japanese that also were trying to check in when we did. They were lucky as our Japanese speaker was able to call the Tokyo office and work with the staff to check in the other three parties. The next morning the local staff apologized to us. Given the above issue, my recommendation to the company is to fix the phone and my recommendation to guests is to obtain the access code info and room number prior to arriving at the hotel, regardless of the time you plan to check in.
Stayed 28 nights in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet location. Everywhere I needed to go was walking distance. The room I was in was excellent, however, there was no view from the window. I did book the lowest rate room and the room rate was excellent compared to what I actually received.
Stayed 9 nights in May 2021
Response from テラスリゾート北谷WEST　管理担当者 on 10 Jun,2021
Thank you for staying at Terrace Resort Kitaya West. I am glad that you were able to stay comfortably. And I'm looking forward to visiting you again. Finally, thank you for staying this time.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from 管理スタッフ on 30 May,2021
テラスリゾートをご利用頂きありがとうございます。 また、口コミへのご意見誠にありがとうございます。お今後もお客様がより快適に過して頂けるように取り組んで参ります。今後ともぜひテラスリゾートのご予約を心よりお待ちしております。

8/10 Good

Ian

Travelled with group
Liked: Room comfort
It was good and convenient. Need newer/cleaner linen.
Stayed 3 nights in Jan 2021
Response from Terrace Resort　Chatan　West　STAFF on 20 Jan,2021
Thank you for using. I will follow your valuable opinion. And expect to visit again

10/10 Excellent

Stephanie

Liked: Cleanliness, room comfort
Smooth from check in to check out!!
I don’t know if I’ve ever had such an easy, streamlined experience in a Japanese hotel. The hotel seems pretty new, two very comfortable beds,
Stayed 4 nights in May 2020
Response from ＴＲＣＷ on 5 Jun,2020
If we keep in touch with each other in advance, it is able to check in smoothly. It has also been well-received that you can use it as if you were going home. I would love to visit again. Thank you.

10/10 Excellent

OI YI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from ＴＥＲＲＡＣＥＲＥＳＯＲＴＣＨＡＴＡＮＷＥＳＴ on 7 Dec,2019
Thank you for using it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It seems very new and clean. Only bad thing about this hotel is parking......the space provided is very small and it is so hard to park.....
Stayed 4 nights in Jun 2019
Response from テラスリゾート北谷ＷＥＳＴ on 16 Jul,2019
Thank you for shopping with us. Please come back if you have the chance.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy and satisfied.
Satisfy. Room is clean with fully equipped. Entrance with digital lock. 20 Minutes drive to America Village.
Stayed 3 nights in Jun 2019
Response from テラスリゾート北谷ＷＥＳＴ on 16 Jul,2019
thank you for using. Please come again if you have a chance.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again.
Great experience. Easy check in and everything you need in the room (washing machine was very useful). Came here for work and will likely stay here again. A bit far of a walk to the American village area (maybe 20min) but sunabe has some good restaurants and bars to keep you entertained a couple nights. I really liked the keypad entry system.
Stayed 3 nights in May 2019
Response from TRchatanWEST on 20 May,2019
Thank you for using it. "If I ever come back again, I would love to visit again."

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunabe spot
A really nice & comfortable room in a very good location at a great price. The washer & dryer inside are a huge benefit, especially in the summer months. There are a few bars & restaurants, even a craft beer pub, within a 5 min walk, with over a dozen spots within 10 minutes. I’ll stay there again.
Stayed 8 nights in Apr 2019
Response from TRchatanWEST on 20 May,2019
Thank you for your use. I'll be waiting again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The seating was not comfortable. Hard to understand why I had to pay for parking when I spent over $300 for the room. Overall the room was nice.
Stayed 4 nights in Jan 2019

10/10 Excellent

kenny, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay
I'm travelling Okinawa with my family. We booked a room with 3 beds. The hotel is a newly furnished service apartment. It was spacious and clean. We have everything we needed. There was no front desk or staff onsite but the phone system at the entrance did connect us to hotline. The staff on the phone was helpful.
Stayed 1 night in Aug 2018

8/10 Good

Jourdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice, I would definitely stay there again
Stayed 9 nights in Jun 2018

8/10 Good

Angel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Quiet, great access to Chatan and beach and American Village. Very clean, brand new 2 bed apartment. Excellent deal for the price, would return again.

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2018

8/10 Good

Marc

Liked: Cleanliness, property conditions & facilities, room comfort
Great look/location with a few downsides
Great location near American Village. Very new look and amenities. Great shower/bath room! A few downsides. There is limited parking on the ground level and I didn’t find out that it was an additional cost to use the parking spaces. There is no on-site staff and the only way to communicate is via the hotels.com messages they send via email. I tried to email for an additional towel but received no response back. Only basic Japanese channels for the TV. Cable channels available but at additional cost.
Stayed 3 nights in Feb 2018

8/10 Good

なおみ

Business traveller
いろいろなところに、ホコリが溜まってるので、嫌でした。 排水溝？洗濯槽？の臭いが、とても臭くて、朝の準備のとき、まいに気分が悪くなり、 悲しかったです。
Stayed 3 nights in Apr 2024
Response from テラスリゾート北谷West　担当スタッフ on 17 Apr,2024
申し訳ございませんでした。清掃スタッフへ再度徹底するように作業を行っております。今後はきれいで清潔な空間つくりを心がけて参ります。

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from テラスリゾート北谷West　担当スタッフ on 17 Apr,2024
ご利用ありがとうございました。またのご利用心よりお待ちしております。

8/10 Good

YI YI

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from テラスリゾート北谷West　担当スタッフ on 17 Apr,2024
ご利用頂きありがとうございます。またのご利用をお待ちしております。

8/10 Good

Saori

Travelled with group
Liked: Cleanliness, amenities
2月に野球キャンプ、やちむん陶器市など毎年恒例の旅行でお世話になりました。女性２名で車の運転おぼつかない状況でしたので駐車場に停めるのがかなりストレスでした。運良く停めやすい場所を確保出来たら問題なかったかも。近くにコンビニはないので必要なものはイオンで買い込んでホテルinしました。北谷という立地はどこへ行くにも便利なのでおすすめです。風呂に乾燥機機能はないので洗濯物を干すバーもありませんが 洗濯乾燥機があるので便利でした。
Stayed 3 nights in Feb 2024
Response from テラスリゾート北谷West　担当スタッフ on 17 Apr,2024
ご利用頂きありがとうございました。また、北谷を訪れる際はご利用くださいませ。

8/10 Good

SHUHEI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
アメリカンヴィレッジやイオン、サンエーが近くにあって買い物には便利。 部屋はきれいでした。 駐車場は停めにくいです。
Stayed 1 night in Feb 2024
Response from テラスリゾート北谷West　担当スタッフ on 17 Apr,2024
ご利用頂きありがとうございます。駐車場の件、ご理解いただきありがとうございます。敷地の広さの関係でお客様にはいつもご理解とご協力を頂き大変心苦しく感じております。なるべく駐車しやすい配置を考えてご案内させて頂きますので、今後ともよろしくお願い致します。

8/10 Good

Seira

Liked: Cleanliness
Stayed 3 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Stayed 7 nights in Jan 2024

8/10 Good

Seira

Stayed 3 nights in Jan 2024

8/10 Good

Takashi

Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
愉快的家庭之旅
有租車，停車場就在樓下，下雨也不怕。另外，去周邊都十分方便。 不足：服務員是用翻譯軟件，所以文字表達上沒有很禮貌。如果有掉垃圾的時間表及放在1/F哪一個位置會更佳。
Stayed 5 nights in Dec 2023

6/10 Okay

??

Travelled with group
Disliked: Cleanliness
タオルが汚れていた。青いシミや、黒いすす汚れ、髪の毛やゴミなどが付着していた。
Stayed 1 night in Dec 2023
Response from テラスリゾート北谷West　担当スタッフ on 4 Feb,2024
ご迷惑をお掛けし申し訳ございませんでした。今後このようなことが無いように改善して参りたいと思います。どうぞ、宜しくお願い致します。

10/10 Excellent

Chi Wai

Travelled with family
Liked: Cleanliness, room comfort
整體環境
地點適中, 上北部或下南部, 都適宜. 是容易找到的地點. 車位較難泊, 因與隔鄰酒店供用似的. 有洗衣機, 但洗衣液稀釋的.
Stayed 12 nights in Oct 2023

10/10 Excellent

Dennis

Stayed 2 nights in Oct 2023

10/10 Excellent

KENTA

Liked: Cleanliness, amenities, property conditions & facilities
対応も柔軟で非常によかったです
Stayed 3 nights in Sep 2023

10/10 Excellent

TAKESHI

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
快適に過ごせました。 洗濯機、乾燥機が室内備え付けで最高でした。
Stayed 2 nights in Jul 2023

2/10 Terrible

CHUEN YAM

Stayed 1 night in Jul 2023

10/10 Excellent

Guan Ting

Liked: Cleanliness, room comfort
空間很足夠，設備又齊全，且附廚具可簡易下廚，離美國村也不遠，是個不錯的選擇。店家多收了700日圓的停車費，發現後立即退費，態度良好，是很好的住宿體驗。
Stayed 1 night in Jul 2023

8/10 Good

MIHO

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
エアコンがビックリするほど汚いです！それ以外はパーフェクトなのでエアコンの掃除をお願いします。
Stayed 2 nights in Jul 2023

8/10 Good

Tazuko

Stayed 3 nights in Jun 2023

10/10 Excellent

Minjong

Liked: Cleanliness, amenities, property conditions & facilities
조용하고 평화로움
Stayed 3 nights in Jun 2023

8/10 Good

YAU CHUN

Stayed 4 nights in May 2023

10/10 Excellent

??

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
子供も大喜び！ベッドの大きさ、トイレやお風呂も満足。 くしがあったらもっとよかったです。
Stayed 1 night in May 2023
Response from テラスリゾート北谷West　担当スタッフ on 15 May,2023
ご意見いただきありがとうございます。くしの件も社内で協議して参ります。

10/10 Excellent

EUNJUNG

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2023
Response from テラスリゾート北谷West　担当スタッフ on 15 May,2023
利用して頂いてありがとうございます。またのご利用をお待ちしております。

4/10 Poor

MIHO

Travelled with family
Disliked: Cleanliness, property conditions & facilities
立地が最高でしたが、汚い！
Stayed 3 nights in Apr 2023
Response from テラスリゾート北谷West　担当スタッフ on 15 May,2023
部屋の清掃の件、申し訳ありませんでした。お客様が快適に滞在できるように改善して参ります。

6/10 Okay

なぎこ

Liked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from テラスリゾート北谷West　担当スタッフ on 30 Mar,2023
ご利用頂きありがとうございます。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 16 nights in Jan 2023
Response from テラスリゾート北谷West　担当スタッフ on 30 Mar,2023
ご利用いただきありがとうございます。またのご利用お待ちしております。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

uechi

Stayed 1 night in Dec 2022

8/10 Good

Misaki

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
3泊4日で利用させて頂きました。 毎日海に入っていたので 洗濯機 乾燥機とても助かりました‼︎ お風呂やトイレも綺麗でした。 ただ、コンディショナーにも シャンプーが入っていました。笑 掃除機orクイックルワイパー 室内ほうき、何か清掃用の物が 置いてあるともっと助かるな〜と 思いました。ソファを移動させると ゴミが多かったので少し残念でしたが 満足度の方が多いです(^^)
Stayed 3 nights in Aug 2022
Response from テラスリゾート北谷West　担当スタッフ on 17 Aug,2022
Misaki　さま この度は「テラスリゾート北谷West」へのご予約、ご滞在頂きありがとうございます。 また、貴重なご意見も頂き今後の糧として参りたいと思います。 また、機会がございましたらご利用を心よりお待ちしております。宜しくお願い致します。