Exterior
Check availability

Reviews of Horizon Hotel

3 out of 5
Horizon Hotel
Lot 70-4 Canal Rd. Cntrl Business Dist., Subic Bay Freeport Zone, Olongapo, Zambales

Reviews

8.0

Very good

Rating 10 - Excellent. 47 out of 148 reviews" "
Rating 8 - Good. 63 out of 148 reviews" "
Rating 6 - Okay. 22 out of 148 reviews" "
Rating 4 - Poor. 10 out of 148 reviews" "
Rating 2 - Terrible. 6 out of 148 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alfred, JACKSONVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Alfred, JACKSONVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Darrell

Stayed 1 night in Dec 2023

10/10 Excellent

Randy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, private parking for room was very convenient
Stayed 1 night in Nov 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service
I enjoyed my stay very nice place. Thanks.
Stayed 7 nights in Feb 2023

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the overall price value, staff are friendly, safe and close to the shopping mall and walking distance to a lot of restaurants.
Stayed 3 nights in Jan 2023

2/10 Terrible

Daniel, Arlington

Disliked: Staff & service, amenities, property conditions & facilities
Wondering why this property was rated VERY GOOD. - The air conditioning was not cold and was loud hence sleep was it too good. - furniture was stained and beat up for a supposedly new hotel - tile on the floor lacked the flooring compound which made noise when you walked across the room. - TV choices were ALL blurry and poor. - The only free item in the room was (2) bottles of water. No coffee or tea. If it’s a roof abs four walls that you need. Perfect place. Otherwise PASS!!!!!

10/10 Excellent

Lalaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay since day1. Staff are very friendly
Stayed 6 nights in Sep 2022

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff, but the breakfast menu was wrong and the food was not great. But overall not a bad deal and a nice quiet place.
Stayed 2 nights in Aug 2022

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the soft bed I slept like a baby,I can't wait to go back, very affordable price nice quiet location and close to the mall.
Stayed 2 nights in Jul 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to stores and the mall is within walking distance.
Stayed 2 nights in May 2022

6/10 Okay

NestorAquino, Modesto City

Travelled with family
Liked: Staff & service, amenities
Drain system for the shower was very poor ....flooring was flooded when we took a bath...No division Loose faucet ....
Stayed 2 nights in Feb 2020

10/10 Excellent

Elnz, Texas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The VIP family room is great and clean. Staff is friendly and very accommodating to the needs of customers.
Stayed 2 nights in Jan 2020
Response from JNM on 15 Feb,2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, outstanding breakfast selection, clean room.
Stayed 7 nights in Jan 2020
Response from JNM on 15 Feb,2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for money
large and confortable room, good wifi and tv package. parking slot underneath your appartment very convenient. nice staff, breakfast included. i would recommend this hotel in subic/Olongapo.
Stayed 3 nights in Dec 2019
Response from JNM on 15 Feb,2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from management on 20 Dec,2019
Thank you for the positive response!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to all the attractions in olongapo city. Plus the price was just mint ayyyyyy.
Stayed 1 night in Jan 2019
Response from - the management on 26 Nov,2019
Thank you very much for the positive response! We hope to see you soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Close to shopping. Bathroom needs cleaning. Staff very helpful.
Stayed 3 nights in Nov 2019
Response from the management on 26 Nov,2019
Thank you very much for the positive response!We will have a general cleaning on the bathrooms asap. We hope to see you soon!

6/10 Okay

Roberto

Liked: Room comfort
Disliked: Staff & service
Stayed 6 nights in Nov 2019
Response from the management on 26 Nov,2019
Thank you very much for the positive response! We hope to see you soon!

6/10 Okay

Gene, San Diego

Walking distance to mall, main gate, beach, restaurants
Stayed 5 nights in Oct 2019
Response from the management on 26 Nov,2019
Thank you very much for the positive response! We hope to see you soon!

8/10 Good

Beth, OlongapO

Travelled with family, Business traveller
Liked: Staff & service
We stayed for 5 nights on the third night the air condition in our room broke due to brown out. We were upgraded to a family room which was larger than room we stayed. They serve breakfast, good selections. Staff was helpful.
Stayed 5 nights in Oct 2019
Response from the management on 26 Nov,2019
Thank you very much for the positive response! We hope to see you soon!

8/10 Good

Mauricio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from the management on 26 Nov,2019
Thank you very much for the positive response! We hope to see you soon!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The location is close to the shopping mall and restaurants, free breakfast. The Staffs At the reception area are not very welcoming. You cannot have a quiet breakfast in the morning due to the staffs in the restaurant were mucking around talking loudly about other people’s lives that I’m not interested of hearing. My first night was a frightful night, I was in bed around 9.30 pm and someone tried to open my door, it was one of their staff trying to open my door, for whatever reason, who knows.
Stayed 5 nights in Sep 2019
Response from The Management on 2 Oct,2019
Thank you very much for your review Ma'am/ Sir. We value your feedback in order for us to improve our service. Rest assured that all concerns have been investigated and we will apply corrective measures. We apologize for the inconvenience it has brought you We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from The management on 2 Oct,2019
Thank you very much and we hope to see you agaian soon!

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think it was good.
Stayed 1 night in Sep 2019
Response from the management on 2 Oct,2019
Thank you very much and we hope to see you agaian soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near duty free shops
Stayed 1 night in Sep 2019
Response from the management on 2 Oct,2019
Thank you very much and we hope to see you agaian soon!

10/10 Excellent

LeeKing, Alaminos City, Pangasinan & Brunswick, GA USA

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It's just a real cool setup with staff to back.
Stayed 2 nights in Sep 2019
Response from the management on 2 Oct,2019
Thank you very much and we hope to see you again soon Sir!

8/10 Good

Verified traveller

Liked: Cleanliness
accessible and easy to find, close to everything.
Stayed 3 nights in Sep 2019
Response from the management on 2 Oct,2019
Thank you very much and we hope to see you again soon !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from the management on 2 Oct,2019
Thank you very much and we hope to see you again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Aug 2019
Response from the management on 2 Oct,2019
Thank you very much and we hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
close to shopping and amenities. friendly staff, could have been a little cleaner, "bathroom smelled bad" but for the price was OK
Stayed 11 nights in Jul 2019
Response from management on 16 Aug,2019
Thank you for the review! We appreciate it and noted on the things we could work on with :)

8/10 Good

Mary Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from management on 16 Aug,2019
Thank you very much for the review mam! we hope to see you soon

4/10 Poor

Jonathan

Liked: Cleanliness
Disliked: Staff & service, room comfort
Crooked check-in policy
Reception suddenly demanded at check-in a cash deposit or ID as collateral for the room -which sparked a big argument as I never would have booked this hotel if that had been stated on hotels.com I refused and it went back and forth until they sort of but not exactly gave up. They ignored me for the remainder of my stay, which was good. The bed looks great but the mattress is a terrible, old 1970's box-spring, where at least 1/3 of the springs are worn out and I even got woken up in the middle of the night by a spring poking me in the gluteus maximus. The bathroom is okay though the shower head was coming off and kept spraying water at 90 degrees in a very annoying way. The lack of light above the mirror made shaving a little difficult. The TV and remote were both in Korean so while I figured out most of it but had to give up on getting the USB port to work, which was a real shame. The window has blinds, rather than curtains, so sunlight came in through the sides during the morning, but the stupid ceiling lights never fully go off, which made proper sleep nearly impossible. The free breakfast is a choice of 4 options each as bad as each other; the orange "juice" is nothing but liquid diabetes and there is no tea in the hotel. There's really nothing worthwhile in the area so expect to walk a bit to go anywhere good. While this place seemed to have potential, I was wrong and would not book it again.
Stayed 1 night in Jul 2019
Response from -Pamela on 31 Jul,2019
Good Day Mr Jonathan, We apologize for the inconvenience and that your stay was not as what we have hoped it would be. In hotel standards, we require guest to leave either a valid ID or cash deposit of Php2000.00 as our security deposit. Which will be returned upon check out. But this policy has long been practiced and that it is a standard. So I do apologize if this is something new for you. I am sorry to hear about the bed problem now, I have not heard of the complaint during your stay. Had I known, I would have transferred you to a better room. But I will have a look at the bed as we are only a 4 year old hotel and all of our fixtures are fairly new so that is something to be alarmed about. As for the other complaints, I will make sure to look into it and address your comments. I just wish I would have found out sooner than later Sir so we could have done something for you. Thank you again Sir for the comments and we appreciate it.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was affordable and very clean. Staff very friendly!
Stayed 3 nights in Jul 2019
Response from -Horizon Hotel on 31 Jul,2019
Thank you very much for your review! we hope to see you again in the near future.

8/10 Good

Curtiss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for the price. Would recommend it.
Stayed 3 nights in May 2019
Response from -Management on 31 Jul,2019
Thank you very much! we hope to see you again soon!

10/10 Excellent

John Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near all the nice places to go.
Stayed 3 nights in May 2019
Response from -Management on 28 May,2019
Thank you very much Sir John! we hope to see you again soon

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was great
Stayed 2 nights in May 2019
Response from pamela on 28 May,2019
Thank you very much for your positive review Mam! we hope to see you in the near future

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a destination I would return to.
we stayed here for one night and the room was fine. Small but that seems to be the normal for the Philippines. Front of house staff and the porters were fantastic, friendly, and helpful. Breakfast menu was so so, but we are westerners so if your Asian you would probably rate it better as it focus more on that type of food. Rooms lacked tea and coffee facilities and there was no fridge. Other than that it was ok for a short stay. I would stay for more than a couple of nights at Subic bay as I found it boring and over priced.
Stayed 1 night in May 2019
Response from pamela on 28 May,2019
Thank you very much for your review Mam. We will try to improve and provide the best service.

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice
Stayed 1 night in May 2019
Response from pamela on 28 May,2019
Thank you sir allan! hope to see you soon sir!

8/10 Good

Rhandie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from pamela on 28 May,2019
Thank you very much for your positive review!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff that is very accommodating. The hotel is located poorly but the staff are very helpful calling for taxi. For the price this hotel can't be beat! Rooms were clean and bigger than expected.
Stayed 3 nights in Apr 2019
Response from pamela on 28 May,2019
Thank you very much for your positive review! We appreciate it very much

10/10 Excellent

lucky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for value and location to harbor pointe mall..taxi all over take you places and stayed few more days...
Stayed 5 nights in Apr 2019
Response from Pamela on 2 May,2019
Thank you very much for your positive response sir! hope to see you again soon!

10/10 Excellent

lucky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very reasonable..mall right there..places to eat..most within walking distance Taxi all over no worries..nice to explore..beaches were nice
Stayed 2 nights in Apr 2019
Response from Pamela on 29 Apr,2019
Thank you very much Sir Lucky! We hope to see you again in the near future

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep up the good work!
Swift service. Friendly front desk.
Stayed 1 night in Mar 2019
Response from Pamela on 29 Apr,2019
Thank you much for your positive review Sir Jose! We hope to see you in the near future.

8/10 Good

Verified traveller

Stayed 6 nights in Apr 2019
Response from Pamela on 24 Apr,2019
Thank you very much for your feedback, we really appreciate it!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the beach and mall
Stayed 2 nights in Apr 2019
Response from Pamela on 24 Apr,2019
Thank you very much for your feedback, we really appreciate it!

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to book. Rooms are spacious and clean with comfy bed.
Stayed 1 night in Apr 2019
Response from Pamela on 24 Apr,2019
Thank you very much for your feedback, we really appreciate it!

8/10 Good

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Pamela on 24 Apr,2019
Thank you very much for your feedback, we really appreciate it!