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Reviews of Subic Bay Travelers Hotel & Event Center

3 out of 5
Subic Bay Travelers Hotel & Event Center
Corner of Aguinaldo & Raymundo Streets, Subic Bay Freeport Zone, Olongapo, Zambales

Reviews

8.2

Very good

Rating 10 - Excellent. 29 out of 70 reviews" "
Rating 8 - Good. 26 out of 70 reviews" "
Rating 6 - Okay. 9 out of 70 reviews" "
Rating 4 - Poor. 4 out of 70 reviews" "
Rating 2 - Terrible. 2 out of 70 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Ernesto

Travelled with partner
The restroom smells
Stayed 1 night in Feb 2024

4/10 Poor

Andrew

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Musty smell in the hallway and the room. My son had an allergic reaction to whatever was in there. The wifi in our room only worked for about 4 hours a day and we had to call every day for maintenance to come fix it. We changed hotels because of my son's allergies and they refused to refund our room fee for the unused days. The plus side is the staff were generally very friendly and helpful and breakfast was always good.

10/10 Excellent

Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, cute lobby, great pool and superb modern room.
Stayed 1 night in Feb 2024

10/10 Excellent

Marilyn

Stayed 3 nights in Jan 2024

8/10 Good

Czarina Joy

Stayed 2 nights in Dec 2023

8/10 Good

Glorene

Stayed 1 night in Dec 2023

10/10 Excellent

jane michelle

Stayed 1 night in Sep 2023

8/10 Good

Adolfo

Stayed 1 night in Aug 2023

10/10 Excellent

Chrispin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were recently renovated. Staff were all awesome. Brigette and Ira of front desk were very helpful.
Stayed 1 night in Aug 2023

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

MARIA ANGELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had nothing but great experience during our short stay. The rooms were kept clean and orderly and the service was exceptional! We definitely recommend and will definitely stay here again the next time we're in Olongapo :)
Stayed 4 nights in Mar 2023
Response from Travelers Hotel on 25 Apr,2023
Dear Guest,Thank you soo much and hope to see you soon.God Bless!The Management

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Travelers Hotel on 27 Mar,2023
Thank you and God Bless!

4/10 Poor

Cristeta

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from Travelers Hotel on 27 Mar,2023
Thank you for your comment and we assure you that we will do our best to improve our service and facilities

8/10 Good

Matthew

Stayed 1 night in Feb 2023
Response from Travelers Hotel on 27 Mar,2023
Thank you and God Bless!

10/10 Excellent

Edgar

Stayed 1 night in Feb 2023
Response from The Management on 27 Mar,2023
Thank you and God Bless

10/10 Excellent

OPAL

Stayed 1 night in Feb 2023
Response from The Management on 27 Mar,2023
Thank you and God Bless!

6/10 Okay

Edna

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
everything you need like paper towels, additional toilet paper, no face towel, etc has to be requested from the front desk. The internet or wifi connection is very weak and unstable. I had a hard time accessing my account, etc. The staff is very friendly and respectful and accommodating.
Stayed 2 nights in Jan 2023
Response from The Management on 27 Mar,2023
Thank you for your comment and we assure you that we will do our best to improved our facilities and services.

10/10 Excellent

VENUS, CHARLESTOWN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Very attentive. The best customer service I've experience during my stay in the Philippines this time
Stayed 2 nights in Jul 2022
Response from The Management on 21 Jul,2022
Thank you soo much and God Bless! Hope to see you soon. Stay Safe!

10/10 Excellent

Imogene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from The Management on 21 Jul,2022
Thank you and God Bless!

10/10 Excellent

Abner

Stayed 1 night in May 2022

6/10 Okay

Ginie

Travelled with family
Disliked: Cleanliness
Not happy stay
We were put in a room near the garbage dump it smelled outside the door all the time. Also they were not too strict with guests not wearing a mask inside the hotel. Despite the notification at the door.
Stayed 2 nights in Dec 2021

8/10 Good

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was really great. The staff are nice.
Stayed 1 night in Nov 2021

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelers in a time of COVID
Hotel was limiting housekeeping to once every five days due to COVID. This is the new norm for extended stays. Additional towels were available upon request so this was not an issue. Front desk was courteous and plesant and did a daily temperature and health check. Hotel restaurant, Tree Points Bistro, is open all day and has a good selection of items from appetizers to full meals. This is helpful if you are trying to limit exposure to others. The hotel is doing an excellent job dealing with the new COVID requirements. Overall a good place to stay with easy access to locations on SBMA and Olongapo.
Stayed 4 nights in Sep 2020
Response from Travelers Hotel on 29 Sept,2020
Thank you and Keep Safe... God Bless you!

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attention to details
Very nice room, clean. Need instructions for A/C. Check batteries for remotes. Toilet bowl was loose from the floor.
Cafe Tree.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and clean rooms. Friendly staff.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 queen beds Large room Ample space for luggages Nice shower
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was unable to stay logged in to the Internet it was very very spotty
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel in Subic
I was amazed that the room was too good for its price!
Stayed 1 night in Feb 2020

8/10 Good

MARIO JOSE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Bob, Indian Rocks Beach, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and friendly. Enjoyed my stay there.
Stayed 1 night in Jan 2020
Response from Jem on 26 Jan,2020
Thank you!

2/10 Terrible

Elmer

Disliked: Staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Roger, Sta Mesa, Manila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its newly renovated
Stayed 1 night in Jan 2020

10/10 Excellent

Layang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and Comfy
The hotel and facilities were nice and well kept. The employees were kind, but there were a few times where we had to call multiple times to get the items requested. Other than that, it was a great stay and I would go back again.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Ferdz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good value and friendly staff.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Travelers Hotel on 22 Aug,2019
Thank you and God Bless!

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Gem Found in the SBFZ
I was staying here while I was doing an endurance event in the area. The room was very cozy, plenty of space. Beds were very comfortable, aircon was cold. There was a refrigerator if you need it. The bathroom was good with modern fixtures. TV was a good mix of channels with movie channels. The food I ate there was good. My favorite was the buffalo chicken wings. I want to go back for those. I also had their complimentary breakfast which consisted of a small buffet and omelets made to order. Staff was all very friendly and helpful for everything I needed. There is an event center there too. If they have an event, it could go latest until 11 pm. I didn't explore around the area as I was there a short time, but it's very walkable and the front desk can also call you cab if needed. You're a few blocks from Harbor Point Mall. Overall I liked it and would stay again.
Stayed 1 night in Aug 2019
Response from Subic Bay Travelers Hotel on 13 Aug,2019
Thank you and God Bless!! Hope to see you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Travelers Hotel on 15 Aug,2019
Thank you and God Bless!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for its price
Stayed 1 night in Jun 2019
Response from Travelers Hotel on 15 Aug,2019
Thank you and God Bless!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near to the Ironman Race Event venue.
Stayed 3 nights in May 2019

8/10 Good

Rex

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the pool bec.its clean,but the internet connection in our room is slow.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Evangeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay. Food at their resto was yummy at a reasonable price. Friendly & accommodating staff. Would have been perfect if the pool was bigger. Location was perfect too.
Stayed 2 nights in Dec 2018
Response from Subic Bay Travelers Hotel on 24 Apr,2019
Thank you very much and God Bless!

4/10 Poor

Antonio

Disliked: Room comfort
2 star hotel only
Moving BEDS, limited hangers
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovated hotel, nice room and interior decoration. Best for couple or lovers and even for a big group like 4 to 5 people. The only thing that I don’t like in this hotel is their toilet and bathroom because it has no door lock. It is standard for their toilet and bathroom to have no door lock.
Stayed 1 night in Dec 2018
Response from Travelers Hotel on 9 Jan,2019
Thank you for your comment.. God Bless!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are accomodating & courteous
Stayed 1 night in Dec 2018
Response from Travelers Hotel on 9 Jan,2019
Thank you and God Bless!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel and there’s a great value of money spent for the room
Stayed 1 night in Nov 2018
Response from Travelers Hotel on 9 Jan,2019
Thank you and God Bless!