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Reviews of Subic Residencias

3 out of 5
Subic Residencias
27 Magsaysay Drive, Across PAGCOR Casino Filipino, Olongapo, Zambales

Reviews

8.0

Very good

Rating 10 - Excellent. 42 out of 120 reviews" "
Rating 8 - Good. 45 out of 120 reviews" "
Rating 6 - Okay. 22 out of 120 reviews" "
Rating 4 - Poor. 3 out of 120 reviews" "
Rating 2 - Terrible. 8 out of 120 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Frank

Travelled with partner
Liked: Amenities
Super clean room and property and very quiet
Stayed 1 night in Mar 2024
Response from Subic Residencias Team on 28 Mar,2024
Thank you. Happy to serve you again.

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Edilberto, San Jose

Travelled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, amenities
Stayed 4 nights in Dec 2023

10/10 Excellent

Raquel

Stayed 1 night in Dec 2023

10/10 Excellent

Edmundo

Stayed 3 nights in Nov 2023

2/10 Terrible

Manuel Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I originally booked a room with 2 twin beds but upon arrival I asked if it was possible to upgrade to a suite. The process was really smooth and hassle free. And all of the staff, from front desk, to housekeeping, to the front door security: everyone was kind, helpful, and accomodating.
Stayed 5 nights in Oct 2023

10/10 Excellent

James, Vacouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very welcoming
Stayed 7 nights in Oct 2023

10/10 Excellent

James, Vacouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 6 nights in Oct 2023

8/10 Good

James, Vacouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel.
Stayed 6 nights in Sep 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great, the property is very nice and clean. The only issue was a minor one the hot water in the shower was not working. To be fair, I did not say anything to them until we checked out. Enjoyed our stay and would stay again
Stayed 4 nights in Jul 2023

8/10 Good

Pete C

Liked: Cleanliness, staff & service, property conditions & facilities
The hot water need to be better
Stayed 2 nights in Jun 2023

10/10 Excellent

Fraidah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2023

8/10 Good

marilou

Liked: Staff & service
Reasonable price
The staffs were eager to please us. Although I had a minor issue with housekeeping.
Stayed 4 nights in Feb 2023

6/10 Okay

Gary

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t take a crap
Fairly dated old place but close to town. Not bad value but has a major sewer problem. I’m sorry but if you are going to advertise on an international website you need to met an international standard. This means you need to provide a toilet that is usable to western standards.
Stayed 4 nights in Nov 2022

6/10 Okay

ANDREW

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
This place needed a better amenities.

10/10 Excellent

Daniel, Arlington

Liked: Cleanliness, staff & service
Beautiful hotel. Great staff. Suggest that equip be changed when the customer has to call service staff to repair hot water heater for the shower twice.

8/10 Good

Arlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really a nice stay , everything excellent , however the room was not sound proof as we can hear the videoke every night until 3 am, we hear cars, shouting which we can’t sleep properly every single night , they need to improve this.
Stayed 4 nights in Dec 2022

6/10 Okay

AJAY, Redmond

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We had the upper suite which comes with a jacuzzi tub. The room was big and clean but bathroom needed maintenance. The sink was leaking and cold water faucet would not dripping. We did not feel like using the jacuzzi so not sure if it actually works. Location is great. Overall, the stay was ok but we are not sure if we’ll stay here again.
Response from Jers on 22 Dec,2022
Hi Sir Ajay,Thank you for the review , we'll make sure to address your concerns specifically with the bathroom. We're looking forward to serve you again.

10/10 Excellent

Raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to shopping mall, bars and restaurants. Clean and friendly staffs.
Response from Jers on 22 Dec,2022
Thank you and happy to serve you!

2/10 Terrible

Justin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived at the hotel I smelled the aroma of incense and a slight mildew smell. After unpacking my things and falling asleep, I awoke the next morning extremely congested. I then attempted to take a shower and did not have hot water. I then decided I would check out upon my return from work. When I returned from work that evening my room had been cleaned and I began packing my things and went to check out. When I got to the front desk, they asked why I was checking out and I just explained I would rather not complain and there was nothing they could do to change my mind about checking out. The person at the front desk was polite, but mentioned something about being unable to check me out because I booked through Expedia. When I arrived at my new hotel I tried to deal with the online chat room to cancel the rest of the remaining week reservation. I could never get a response from the online chat room on Expedia's website or find a direct customer service number on their website. After a few days, I googled how to contact Expedia’s customer service only to find some unhappy Expedia customers on this search, but found a number. After going through the cancellation process and being on the phone for almost an hour the customer service person said the manager at the hotel was not present and they would have to get back to me in a couple of days. 2 days later I received an e-mail denying my cancellation and charging me for another week at the hotel that I did not stay.
Stayed 9 nights in Nov 2022

8/10 Good

Juls

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent especially the receptionist and attending guard who has helped us park with ease every single time we need to. Kudos! For the room, heater is not working but overall we had a wonderful time.
Stayed 1 night in Nov 2022

8/10 Good

ernesto

Stayed 5 nights in Sep 2022

10/10 Excellent

MARIA ANGELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a bit of hiccup on the initial check in for my parents but I think that's mainly because of how we booked through Expedia but all in all my parents experience have been wonderful. The staffs were very accommodating and pleasant. My parents were extremely pleased with the service they've received and this is definitely our go to hotel every time we need a place to stay in Olongapo.
Stayed 15 nights in Apr 2022

6/10 Okay

Marian

Stayed 5 nights in Apr 2022

10/10 Excellent

Jo-an

Stayed 1 night in Apr 2022

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Jerson on 17 Jan,2022
Hi Sir, Thank you! It is our pleasure to serve you :).

10/10 Excellent

Carmelita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Jerson on 17 Jan,2022
Thank you Ma'am. :) . Hope to see you again! It is our pleasure to serve you :)

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking Problem
The hotel and our rooms are clean and presentable, but there is no parking area to park your car. We just parked our car in front of the hotel along the road. When we got back from roaming around the city, we’d got to find a place where to park our car, unfortunately we were able to park our car far across the hotel.
Stayed 1 night in Dec 2021
Response from Jerson on 17 Jan,2022
Hi Sir, Thank you! It is our pleasure to serve you :).We really do apologize for having difficulty with parking space , as we are having a small space here in Olongapo City and we only have both sides of the road for public parking space.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at the city proper
Stayed 1 night in Mar 2020

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location (walking distance from SM Olongapo) and very accomodating staff
Stayed 3 nights in Mar 2020
Response from Chiamar on 10 Mar,2020
Good Day Sir, Thank you for your positive review. We are looking forward to serve you again. We would do our best to make your stay more comfortable than ever. Thank you very much. Have a nice day. Subic Residencias Team

8/10 Good

Tess, Cavite

Liked: Cleanliness, staff & service
Location was good.. easy access to transportation, walking distance to SBMA. Lots of restaurants close by. Price was reasonable.
Stayed 1 night in Feb 2020

4/10 Poor

Christian Jayson

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is so old and smelly. No hot water. No elevators. Noisy
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel , close to shops and the marina, great friendly and helpful staff, good value would stay again
Stayed 3 nights in Jan 2020
Response from Chiamar on 18 Jan,2020
Good Day Sir, Thank you for your positive review, We hope that you would continue to stay with us. Looking forward to serve you again. Thank you!

2/10 Terrible

Lilibeth

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Location was ok but hotel staff are like robots and unresponsive to your needs
Stayed 1 night in Dec 2019

8/10 Good

Chrisingerquiba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Chiamar on 25 Nov,2019
Thank you for choosing Subic Residencias! We are very happy to serve you and looking forward to serve you again soon! From Subic Residencias Team

10/10 Excellent

Rex, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is 2 minutes walk to SM Olongapo and many taxis to take to Zoobic Safari and other attractions. It costs 200 pesos to get to the bus station and 500 pesos to get to Zoobic Safari by taxi. We had a nice stay, thank you!
Stayed 2 nights in Oct 2019
Response from Jers on 4 Nov,2019
Good day! In behalf of SR Team, we would like to say thank you for choosing Subic Residencias as your home away from home! We are happy to serve you again soon! Gopd bless!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, great location,excellent employees. Doorknobs and locks could be updated
Stayed 14 nights in Oct 2019
Response from Jers on 4 Nov,2019
Good day! In behalf of SR Team, we would like to say thank you for choosing Subic Residencias as your home away from home! We will relay your concern regarding doorknobs to top management. We are happy to serve you again soon! Gopd bless!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
No lock box safe in room. On July 8 I had to report to hotel and police that $4,200 U.S. dollars stolen from my room in addition to room cleaners eating our snack food. Stayed at this hotel many times over the past few years without any previous problems. Hotel did not timely provide police with cctv recordings claiming they have been erased over. Other than local hotel manager no senior hotel management ever contacted me. Crime remains un-solved stay at your own risk😢
Stayed 28 nights in Jul 2019

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, clean and friendly staff..
Hotel is in a good spot.. very close to all the fun things of Olongapo. The rooms are clean and the staff are very friendly and will help with anything. The it negative I would say is the water pressure is pretty bad.. early int be morning it's literally a dribble.. it's just enougbt l shower but if they had a power shower it would be great ..
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing stay. Staff very professional will definitely be back!
Stayed 3 nights in Jul 2019

10/10 Excellent

May, Manila

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is cozy and clean. The location is very accessible and the staff are accommodating.
Stayed 2 nights in Jul 2019

10/10 Excellent

Dang, Caloocan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable. Accessible. Value for money
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and friendly. The room was clean spacious. The only thing was that it didn’t have a window but it was still great.
Stayed 8 nights in May 2019

6/10 Okay

Emily Rose

Stayed 1 night in May 2019

8/10 Good

ALBERT DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019