"Room: very nice rooms, however it needs the following improvements. Firstly, cleanliness. A big cockroach was found in our room. We had to use our room slipper to kill it. Secondly, the water heater is bad. We had two rooms. Both rooms’ hot water systems are bad. The water is not warm at all. Thirdly, the water kettle always overflow although we didn’t fill the water to the max level. It looks fancy but is faulty. Fourthly, pillow is too soft. Had a stiff neck from sleeping on it. Fifthly, they used a soft metal tube to contain the conditioner. However, due to the pressure, the conditioner squirted everywhere when we try to open it. Making a mess everywhere.
Breakfast: Good attempt to stop food waste by allowing people to order Ala carte food. Nasi lemak was nice but it comes with flaky salmon instead of a nice piece of chicken wing. They have local teh and kopi which is a nice touch.
Staff: Staff were friendly.
Outdoor pool: Looks dirty. We swam for fifteen minutes and saw phlegm floating on the water. Was grossed out and left.
Location: slightly further away from the main Orchard road. Construction right beside hotel currently."
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