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Reviews of Otorohanga & Waitomo Motels

2.5 out of 5
Otorohanga & Waitomo Motels
59 Main North Rd (SH 3), Otorohanga

Reviews

8.0

Very good

Rating 10 - Excellent. 80 out of 256 reviews" "
Rating 8 - Good. 112 out of 256 reviews" "
Rating 6 - Okay. 40 out of 256 reviews" "
Rating 4 - Poor. 16 out of 256 reviews" "
Rating 2 - Terrible. 8 out of 256 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The manager was so wonderful and helpful. I would recommend this motel to any travelers. It was centrally located to most of the sightseeing in the North Island, kiwi house, glow worm caves, geo thermal geysers, botanical gardens, shopping and places to eat. Our bed was very comfortable, the other 2 which the kids used were too soft for them so we took them back to their tiny house. Check in and check out was extremely easy. I give these accommodations a 10 plus.
Stayed 8 nights in Apr 2024
Response from Mike on 28 Apr,2024
Many thanks Betty. Happy to know that you enjoyed your stay. Do come again

8/10 Good

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay there.It was clean and tidy. The kitchen and bathroom could do with a bit of a renovation. Everything else was fine.
Stayed 1 night in Mar 2024
Response from Mike on 11 Apr,2024
It was our pleasure to Accommodate you, nice people

8/10 Good

Tafia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and welcoming. Good size units with comfy beds. pretty tidy and clean with everything you need. Easy location and quiet considering on the main road. Our kids were pretty excited to see the playground (trampoline & swings), unfortunately they looked like they were about to collapse & pretty dangerous. Would've been great if they were usable. Otherwise, lovely stay.
Stayed 2 nights in Mar 2024
Response from Mike on 11 Apr,2024
Thank you lovely people! Sorry about the state of the Trampoline. A gust of wind turned it over. This will be replaced soon

4/10 Poor

Mar Lar

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property definitely needs renovations and upgrade. The kitcen is very outdated and the kitchen cupboard was dirty, and some of the utensils were oily and dirty. The lady at the reception was helpful and nice, and the bed was comfortable, but apart from that the rest of the room wasn't up to standard. The cost was $150.00 per day, and it wasn't worth the money you pay for. The shower recess was small, and you can’t adjust the shower head.
Stayed 3 nights in Mar 2024
Response from Mike on 11 Apr,2024
So sorry for your experience. We always have available our brand new units which if you agreed, would have been happily given to you. Mind you it has its costs. It is unfortunate when you decline the offer.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Convenient location.
Stayed 1 night in Mar 2024
Response from Mike on 11 Apr,2024
Thank you Frank. We look forward to your next visit

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Mike on 11 Apr,2024
Thanks Carolyn. We look forward to seeing you again

10/10 Excellent

Fila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were beautiful was as if we had flew to the Pacific Islands, rooms were spacious, tidy and clean and the staff were awesome very friendly. I will be coming here again and again.
Stayed 2 nights in Jan 2024
Response from Margaret on 2 Feb,2024
Thank you,we look forward to see you again

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
We had a wonderful stay ! Very friendly staff that went out of their way to make sure we had everything we needed, even our washing which we were grateful for as we’d had a long day cycling! Quiet surrounds and the pool was very welcome. Highly recommend staying here!
Stayed 1 night in Jan 2024
Response from Margaret on 2 Feb,2024
Thank you very much

2/10 Terrible

Viraj

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated with flying bugs
Front desk staff was nice and friendly. But the rooms were too outdated. Each room had sufficient flying bugs that crept up at night to help you stay awake. Overall our stay gave us the creeps.
Stayed 1 night in Dec 2023
Response from Margaret on 15 Feb,2024
We are extremely sorry that you had to keep awake. You understand that our location is next to farms and so to keep the bugs out you really have to keep windows closed when lights are on at nights. Seems like you are a "townnie" who has no clue on how to adjust to such situations. We are sorry for your experience.

6/10 Okay

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities
The pool and spa were a bonus
Stayed 1 night in Jan 2024
Response from Margaret on 2 Feb,2024
Thank you

8/10 Good

May Ann

Travelled with family and small children, Travelled with group
Liked: Staff & service
The staff was nice and friendly, however, the bed linen was dusty that we start to cough during the night. We were not able to use their swimming pool as they will open it at the time for our check out time. 11am - 9:30pm when it should be open in the morning before your visitor check out. Most of the time we are out to visit other tourist spot around the area and morning is the only time we will have time to use the pool to relax before we check out.
Stayed 1 night in Dec 2023

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean, family friendly
Margaret was super friendly. We had a nice 2-bedroom with kitchenette. Not super fancy, but clean and had everything we needed. Good location only 5 minutes from the Kiwi house and 15 minutes from the Glow worm caves. There's a small pool, which was nice.
Stayed 1 night in Dec 2023
Response from Margaret on 30 Dec,2023
Hi Rita,thank you so much for your business and appreciated your feedback.Happy New Year,hope to see you next time.

10/10 Excellent

C R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing through for the night.
Great new unit that was fresh and comfortable
Stayed 1 night in Dec 2023
Response from Margaret on 30 Dec,2023
Thank you C R,Happy New Year.Hope to see you again.

10/10 Excellent

Mike

Stayed 1 night in Nov 2023
Response from Margaret on 30 Dec,2023
Thank you Mike for your business.Happy New Year and see you next time.

6/10 Okay

brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no table or chairs /no flannels rest of unit comfortable.
Stayed 1 night in Nov 2023
Response from Margaret on 30 Dec,2023
Thank you Brenda for your feedback.We working on upgrading few things within our property for guest satisfaction.Happy New Year

10/10 Excellent

Gloria, salinas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly check in
Stayed 1 night in Nov 2023
Response from Margaret on 30 Dec,2023
Thank you Gloria for your business.Happy New Year.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mike on 11 Apr,2024
Many thanks Rebecca

8/10 Good

Ian, New Plymouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome and check in were exceptional. Margaret was absolutely lovely. The room was great. Well presented and very clean. Only complaint is that is quite noisy and there was a group that were up all night and so bad we left at 4am
Stayed 1 night in Oct 2023
Response from Mike on 11 Apr,2024
Thank you lovely people.Sorry about the noisy experience

10/10 Excellent

Patricia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to what I needed it for. Overall it was excellent
Stayed 2 nights in Oct 2023
Response from Margaret on 16 Oct,2023
Thank you so much Patricia for your feedback.We appreciate and look forward to see you again next time.Kind Regards

8/10 Good

kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay and great customer service
Stayed 1 night in Jun 2023
Response from Mike on 5 Jul,2023
Thank you so much

6/10 Okay

Robert, Auckland

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
The unit was clean, staff friendly and the important items such as beds and pillows were good. However with concrete block walls, old louvre windows etc the decor was decidedly 1980s.
Stayed 1 night in Apr 2023
Response from Mike on 20 Apr,2023
Many thanks for your great rating. We have only just taken over. We endeavor to do the improvements soon.

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
beds where hard
Stayed 1 night in Mar 2023
Response from Otomotels on 30 Mar,2023
Thanks for the great Rating.Your concern is noted .

10/10 Excellent

Joseph Laumoli

Stayed 2 nights in Mar 2023
Response from Mike on 28 Mar,2023
Thank you Joseph. Glad to know that you enjoyed your stay with us. Hope to see you again

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean modern motel
Stayed 1 night in Mar 2023
Response from Otomotels on 30 Mar,2023
Thanks Kerry.

10/10 Excellent

Roxanne E

Stayed 1 night in Mar 2023
Response from Mike on 25 Mar,2023
Thank you

4/10 Poor

Bill

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Expensive, poor lighting, very basic room, no face cloths, overall disappointing
Stayed 1 night in Mar 2023
Response from Otomotels on 10 Mar,2023
Very surprised at your poor lighting comment - a first!. There is no demand for face cloths anymore (we stopped providing this more than 2 yrs ago guests nowadays bring their own), but if you had requested this at check-in or called us, we would have accommodated you...

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fairly new and clean.
Stayed 1 night in Feb 2023
Response from Otomotels on 12 Feb,2023
Thank you Gordon. We appreciate your feedback.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed my stay
service was amazing, had a great conversation with the receptionist. the motel has all you need. overall pretty satisfying. free parking on site. i had dinner right outside my room with the sun setting. very nice peaceful area.
Stayed 1 night in Jan 2023
Response from Otomotels on 29 Jan,2023
Thank you Dan. Happy to have been of help. All the best with your bird of NZ project.

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Otomotels on 10 Mar,2023
Many thanks Lee.

8/10 Good

Lynda

Stayed 1 night in Jan 2023
Response from Otomotels on 16 Jan,2023
Thank yu for your review Lynda. We appreciate it.

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little place, not flashy but its good for the price and has everything you need for a casual stay. Also lovely customer service at the from desk, very friendly and helpful :)
Stayed 1 night in Jan 2023
Response from Otomotels on 12 Jan,2023
Thank you Emma. We appreciate your review.

10/10 Excellent

Natalie

Stayed 1 night in Dec 2022
Response from Otomotels on 12 Jan,2023
Thank you Natalie. we appreciate your review

2/10 Terrible

John

Disliked: Amenities, property conditions & facilities
At check in I was not given any instructions on where my unit was (motel is split across two sites separated by a highway). The TV was broken which I was not told about. The guest laundry facility is not really a guest facility as you are not allowed access to do it on your own so are reliant on staff being available in my case it took longer than it needed to. There was no milk in the fridge to go with the tea/coffee making. It was not value for money.
Stayed 1 night in Jan 2023
Response from Otomotels on 12 Jan,2023
Hi JohnWe apologise for those issues that upset you during your stay here. We were not aware that the TV wasn't working, nor that there was no milk for tea/coffee. If you had only called reception we would have rectified this with minimum delay. I met up with you re your laundry - you didn't mention anything.. Most guests prefer to use the public laundry down the road - hence ours not being a guest facility. We will improve our services to our guests.

8/10 Good

Pip

Travelled with family, Travelled with pets
Liked: Amenities
We really enjoyed the pool. The water was cloudy from the development next door but that didn’t hinder our fun. The property was dated but exceptionally clean. The kids play area was not as in the pictures. The trampoline should be taken down as it is warped and can’t be used. The swings are still staring but old and creaky. We found the owner (?) rather abrupt and hostile but they were incredibly busy when we stayed (over the Xmas / New Year period so this may not have helped. Was really neat to be able to take our dog.
Response from Otomotels on 12 Jan,2023
Thank you for your review Pip. Your comments have been passed on to the owner. The abruptness was due to finding that you had left your dog alone in the room for 2 days which prevented servicing being carried out for that period. There was dog fluff on the bedding and unit crockery being used for the dog. - Motel policy with regard to being pet friendly was brought to your attention prior to your arrival. It would have helped tremendously if you had observed these.

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities
the rooms are big but the faucets in the kitchen are very old and it's inconvenient. There is a swimming pool and jacuzzi in the yard. The hosts are very friendly
Response from Otomotels on 12 Jan,2023
Thank you Olga. Your comments have been brought to the owners attention.

10/10 Excellent

Trevor

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay. Basic but clean and all that we required. Good to see a swimming pool free to use and Spa available. Would stay here again
Response from Otomotels on 12 Jan,2023
Thank you Trevor. We appreciate your feedback.

6/10 Okay

Lorraine

Travelled with family and small children
Good location. Quiet with no traffic noise. Pool was great esp on those hot days. Playground equipment was old and tired. Swing set is for smaller kids only. Trampoline had no safety mats or side walls and was next to the swingset on an uneven slope. Rooms were fairly basic. Suitable if you are wanting a budget type, simple and functional room. No shampoo, conditioner or body wash provided so best to bring yourself.
Response from Otomotels on 12 Jan,2023
Thank you Lorraine for your comments. These have been passed on to the owner.

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities adequate, peaceful surroundings, tidy rooms and air conditioning provided. Was nice.
Stayed 2 nights in Dec 2022
Response from otomotels on 29 Dec,2022
Thank you Jacqueline for your response. We appreciate feedback.Wishing you and your family a Happy New Year.

10/10 Excellent

Don

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean well provisioned,very quiet good value for money
Response from Otomotels on 24 Dec,2022
Many thanks Don. We welcome your feedback. Merry Christmas & a Happy New Year Management & StaffOtorohanga Waitomo Motels

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well kept. Was just looking for somewhere to spend the night and the cost was affordable with the room being very clean
Stayed 1 night in Dec 2022
Response from Otorohanga Waitomo Motels on 12 Dec,2022
Vinaka vakalevu Jonathan. We're delighted we met your needs. Safe trip back.Merry Christmas & a Happy New Year to you both as you begin your life together.

8/10 Good

Debbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the king studios which looked brand new inside. Microwave, dishes plates cutlery etc. no shampoo/ Conditioner though. Fresh Milk provided. Step down to the car park from the unit could be an issue for elderly or those using walkers in the units we stayed in.
Stayed 1 night in Nov 2022
Response from otomotels on 27 Nov,2022
Thank you for your feedback Debbie. Unfortunately, we don't provide shampoo & conditioner. For your information, we have accommdation available for the elderly, who usually discuss this with us at the time of booking.Kind regardsOtorohanga Waitomo Motels

10/10 Excellent

Rodney Narayan and

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely clean, spacious. The staff were very respectful. Recommend for anyone staying in Otorohanga.
Stayed 1 night in Nov 2022
Response from Mike on 13 Nov,2022
Thank you Rodney. Looking forward to seeing you again

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were sooooooooooo lovely
Stayed 2 nights in Nov 2022
Response from Mike on 12 Nov,2022
Thank you Helen

8/10 Good

Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, handy to Waitomo. Didn't like that the lights were on outside (all the rooms) all night, apparently they are solar so obviously cannot be turned off, but we were kept awake most of the night by the light shining straight into the room. The mattress was very hard and we had to ask for more pillows as were just given two. Staff lovely and helpful and accommodating.
Response from Mike on 12 Nov,2022
Thanks for your comments Monique. Sorry you felt the mattress was hard. As for the light issue we took your comments seriously and removed the solar connection and have replaced with a timer that goes off around 10pm. We look forward to seeing you again.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy and convenient to Otorohanga
Stayed 1 night in Oct 2022
Response from Mike on 31 Oct,2022
Thank you so much Vanessa. Looking forward to seeing you again when in Otorohanga

10/10 Excellent

Desmond

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shiny clean bathroom and kitchen.
We are impressed the place we stayed is shiny and clean. Room cleaning service, new floor mats and hand towels are provided every morning. Will go back to stay again. Highly recommended.
Stayed 2 nights in Oct 2022
Response from Mike on 26 Oct,2022
Thank you. We will look forward to seeing you again

8/10 Good

Bev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely modernised. Comfortable
Stayed 1 night in Oct 2022
Response from Mike on 26 Oct,2022
Thank you. Hope to see you again

10/10 Excellent

Marg and

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Otorohanga Waitomo Motels on 12 Oct,2022
Thank you for your feedback Marg. We appreciate it very much, and look forward to your return visit.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very quiet. Well worth the stop.
Stayed 1 night in Oct 2022
Response from Otorohanga Waitomo Motels on 11 Oct,2022
Many thanks Brenda for your feedback. We look forward to seeing you again.

10/10 Excellent

Whaiora

Stayed 1 night in Oct 2022