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Reviews of Palazzo Natoli Boutique Hotel

4 out of 5
Palazzo Natoli Boutique Hotel
Via Santissimo Salvatore 6, Palermo

Reviews

10

Exceptional

Rating 10 - Excellent. 251 out of 273 reviews" "
Rating 8 - Good. 21 out of 273 reviews" "
Rating 6 - Okay. 1 out of 273 reviews" "
Rating 4 - Poor. 0 out of 273 reviews" "
Rating 2 - Terrible. 0 out of 273 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful and extremely clean. We loved having the 2 balconies & the kitchen. The staff is exceptional, responsive & helpful. They go above and beyond to help in any way possible. We absolutely loved the breakfast. The breakfast room was beautiful and the food was delicious. We hope to return sometime soon! Thank you for a wonderful stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Deomatie

Travelled with family
Liked: Cleanliness, staff & service
Phenomenal absolutely the best All the staff were amazing so helpful and kind. Property spotless cleanest is big on my list for hotels I give them a 10. Breakfast was delicious presentation amazing Thank you Lara and Alexandria and the rest of staff for making our stay a memorable one. You all were fantastic. Thank you very much. Steve and Maureen
Stayed 5 nights in Apr 2024

10/10 Excellent

Kareen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic boutique hotel. Clean, comfortable, well located and best of all each member of staff was friendly and super helpful.
Stayed 6 nights in Apr 2024

10/10 Excellent

Miguel, miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in palermo .. small nice elegant .. unique and well located …! Would definitely comeback…
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very big room and right in the middle of historic Palermo with all the shops and dinning. Also, great made to order Breakfast each day from a very helpful staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Perfecto
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher, Oswego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful property with an excellent staff. We received an VIP upgrade which was not expected but welcomed. The location is perfect for shopping and tourism. And while we appreciated bring about to schedule our breakfasts the night prior it was disappointing that they made no mention of items not being available but still listed. On both mornings of our stay the omission was not acknowledged. Rather we had to inquire only to be told “final” which we had to further ask to learn it apparently wasn’t available!? Seemed odd but the offense was the lack of communication or apology. I’d have rather gone out for my own breakfast than to be disappointed each morning based on expectations that were set.
Stayed 2 nights in Mar 2024

10/10 Excellent

Luigi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a gem in the middle of Palermo and staff is excellent; cheerful, knowledgeable and efficient. Especially, the blond receptionist that work in the afternoon. All of the staff was excellent, including the bellman who was prompt to come to help us with luggage and parking. The breakfast was cozy, delicious and convenient. The property is nicely maintained and decorated as well as restored. The localization was perfect, walking distance to all major landmarks. I will return and recommend to everyone one that wants to improve their experience in Palermo.
Stayed 2 nights in Mar 2024

10/10 Excellent

Barry

Travelled with partner
The people were very helpful and kind. The breakfast was excellent and it was an order ahead sit down meal, not the typical buffet of rubbery eggs. The room was gorgeous and very spacious as was the bathroom. Towel warmer and bidet inckuded.
Stayed 2 nights in Feb 2024

10/10 Excellent

Clara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alicia was wonderful!
Stayed 1 night in Feb 2024

10/10 Excellent

Jerold

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
Stayed 3 nights in Feb 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, location, hotel
Front desk was incredibly helpful. Excellent detailed recommendations for restaurant, sightseeing, parking, driving, etc. Great location.
Stayed 3 nights in Jan 2024

10/10 Excellent

Lauren

Stayed 1 night in Jan 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful and friendly. The room was very clean. Would definitely stay here again
Stayed 1 night in Jan 2024

10/10 Excellent

Carlos M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The crew, the hospitality, the location, breackfast, room, everything perfect, than you
Stayed 2 nights in Jan 2024

10/10 Excellent

Paula, Conception Bay South

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lowell, APO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this property without reservation. Take a shuttle from the airport because there is no parking --- but you won't need it anyway. The city is walkable and if ever needed (to go to Mondello Beach, for example) just get a Lyft or Uber. ...since there is no easy parking there either.
Stayed 6 nights in Dec 2023

10/10 Excellent

Michal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel in every way: beautifully furnished and spacious (especially for a family of four), excellently located, and staffed by gracious, knowledgeable hosts. Marta was exceptionally helpful; her recommendations made our trip! And the breakfast was outstanding (the pistachio-filled croissants are not to be missed). Everything was of superior quality; we are very grateful and recommend the hotel wholeheartedly.
Stayed 2 nights in Dec 2023

10/10 Excellent

stephane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Very central and convenient location. Modern room. Quiet. Staff was great.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Fabulous. Amazing service, room setup and breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is gorgeous with attention to every detail. The staff is super friendly and attentive. Marta at the front desk is exceptional. Thank you to the whole staff for the experience. If you are staying in Palermo, this is a must stay boutique hotel!
Stayed 1 night in Oct 2023

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a quiet haven in the centre of a very busy Palermo. The hotel team were exceptional and helped with every request. I highly recommend this hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, excellent service, and the room was everything we could possibly ask for.
Stayed 2 nights in Oct 2023

10/10 Excellent

Nancy

Great accommodation. Wonderful location and amazing staff who took the time to draw-up places of interest for me to visit (I didn’t even need to ask. They were prepared upon my arrival) and suggested/booked dinner reservations for me. I look forward to my next stay
Stayed 2 nights in Oct 2023

8/10 Good

wendy

Stayed 1 night in Sep 2023

10/10 Excellent

Catherine

Stayed 1 night in Sep 2023

10/10 Excellent

Jake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You won’t find nicer staff at any property worldwide. We were properly looked after from the minute we walked in the front door. We stayed in the building at the back in the mezzanine room and it was fab. The in-room breakfast service is a proper treat too. It is very safe around the hotel and although it’s off the busy main road, once inside….silence. If you are thinking of visiting…BOOK
Stayed 3 nights in Aug 2023

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Palazzo Natoli, hotel is very well located, beautiful building, remodeled rooms, excellent breakfast, clean and I can go on and on. But what really made THE difference was it’s staff, incredible service, attention to every single detail, on top of everything (all amazing people but special kudos to Marta!). I rarely leave reviews but this place is definitely worth it! Thank you all!
Stayed 3 nights in Sep 2023

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff ❤️
Stayed 1 night in Aug 2023

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very stylish and reflective of Sicily. Room was comfortable and well equipped. Excellent location in the heart of everything yet room was quiet. Staff very helpful and delightful. Good breakfast. I'd stay here again for sure.
Stayed 3 nights in Aug 2023

10/10 Excellent

Katelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palazzo is located in a fantastic area, making it very easy to walk to many popular locations to see in Palermo. The staff was always very helpful and responsive. They answered my questions prior to arrival, helped with parking and updated me with changes on our room. Our room unfortunately had part of it require repairs but they told me promptly and offered a partial refund. The staff is very available and gave great recommendations marked on a map that they went over with you on arrival. Overall a great quick trip!
Stayed 1 night in Aug 2023

10/10 Excellent

Shuk Wan Czrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
C Suen
Excellent location. The staffs were very friendly and helful. The room was very quiet and clean. The mattress was very comfortable. Breakfast was delicious too. I would highly recommend this hotel to everyone
Stayed 3 nights in Aug 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palazzo Natoli is a beautiful hotel located within walking distance of all of the beautiful sites of Palermo. The staff was wonderful and provided us with amazing recommendations for dinner. The hotel itself was beautifully designed and well kept. We highly recommend Palazzo Natoli!
Stayed 2 nights in Jul 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
This property bid everything you could possibly want in a small boutique hotel. Charming, beautifully appointed and most of all the staff. From Marta and David and all the other front desk staff. They made my stay perfecto
Stayed 3 nights in Jul 2023

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Excellent staff
Stayed 2 nights in Jul 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel! I felt taken care of! They made me a customized map of the area. 😀
Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel excellent staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Donna Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous and excellent service. Above and beyond
Stayed 1 night in Jul 2023

10/10 Excellent

arisson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property and staff.
Stayed 2 nights in Jun 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and accommodating. The room was clean and nicely decorated and had a balcony overlooking the street. The breakfast was delicious and the service was great. It is centrally located in the middle of downtown which is convenient for food and shopping. The only negative would be the area surrounding the hotel is not very clean, but I would definitely stay there again if I ever got the chance to visit Palermo, Sicily again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Marc, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great staff. No wash cloths.
Stayed 3 nights in Jun 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A gem of a hotel. Wish we could have stayed longer. Beautiful and impeccably clean rooms. Heavenly breakfast. Incredible staff - friendly, helpful and thoughtful.
Stayed 1 night in Jun 2023

10/10 Excellent

TUAN

Stayed 1 night in May 2023

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is hidden on a side street, just off a very busy street. So it’s quiet but very centrally located. Our room was spacious, beautifully decorated, and opened onto a Juliet balcony overlooking the side street. The flowers in the window boxes were very cheerful! The bathroom was large and modern, and the rain shower great. The breakfast room where they take your order and serve you is lovely. And the staff…the staff! They are incredibly warm and helpful. Andrea and Alicia gave us a map and helped us plan out the best walking routes to take, calling out the sites that truly warranted a visit. For instance, rather than suggest we visit 10 chiesas, they called out Santa Catarina with the roof deck, convent, and homemade connolis, using original recipes. These were hands down the largest and most delicious, made to order connoli we’ve ever had. Not to be missed! They also recommended places for dinner and rooftop cocktails, and made our reservations. Overall, the hotel exceeded our expectations and we would happily stay here again should we ever return to Palermo!
Stayed 2 nights in May 2023

10/10 Excellent

D

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Exceeded expectations
Fantastic boutique hotel staff can’t do enough for you so helpful. Central location and better than photos show!
Stayed 1 night in May 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional.
Stayed 2 nights in May 2023

8/10 Good

David, Alameda

Travelled with partner
Lovely small hotel with outstanding staff. Nice room, great location. My only quibble was poor wifi. Staff tried to fix it but it never really worked. Still the staff were incredible.
Stayed 2 nights in May 2023

10/10 Excellent

leonora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in the heart of Palermo. Very special, upscale, beautiful in the most convenient, walkable location. High ceilings, beautiful combination of traditional & modern styles. Great amenities. Delicious custom prepared breakfast. Concierge services that rival any 5* hotel, from a welcome text a few days prior to our arrival offering to make transportation reservations to pick us up at the airport (highly recommend letting the hotel arrange a car & avoid the hassle of searching for a taxi - a driver in a suite picked us up in a jaguar), followed by daily assistance making recommendations & reservations at delicious restaurants ( we wanted to escape busy tourist places & have a more authentic experience), to just extremely attentive and friendly chats - the staff went over & above consistently. We will definitely choose to stay here again. It’s only 9 rooms so book ahead. FYI - there are stairs to get to the room but the staff took care of getting our luggage upstairs.
Stayed 2 nights in May 2023

10/10 Excellent

Jen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super welcoming and accommodating!! I would highly recommend staying at this property. Davide was awesome!
Stayed 2 nights in Apr 2023