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Reviews of Maua Nusa Penida

4.5 out of 5
Maua Nusa Penida
Jalan Gamat Bay, Desa Sakti, 25 1, Penida Island, Bali

Reviews

9.4

Exceptional

Rating 10 - Excellent. 23 out of 31 reviews" "
Rating 8 - Good. 5 out of 31 reviews" "
Rating 6 - Okay. 2 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 0 out of 31 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pernille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, would come back anytime
Stayed 5 nights in Feb 2024
Response from Yss on 12 Feb,2024
Dear Pernille,Thank you for your kind review, we are happy to know that you had the wonderful stay with usWe love to welcoming you back in the future for another memorable stay.Best wishes,Maua Nusa Penida Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil
We had the most pleasant stay at Maua. The roads to
Stayed 3 nights in Dec 2023
Response from Yss on 12 Feb,2024
Dear Guest,Thank you for your kind review, we are delighted to know that you enjoyed your stay with us.We hope to have another opportunity to welcoming you back in the futureBest Wishes,Maua Nusa Penida Management Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Me and my girlfriend stayed for two nights over our anniversary and i proposed to her at the villa. The hotel did an excellent job in helping me suprise and propose to her. The villas are beautiful and the view is spectacular, an amazing stay we will always remember and we will come back.
Stayed 2 nights in Dec 2023
Response from Yss on 23 Dec,2023
Dear Daniel,Firstly, congratulations on your engagement! We're thrilled and honored to have been a part of such a special moment in your lives. Thank you for choosing our villa for this unforgettable occasion.It's truly a pleasure for us to have assisted you in creating this beautiful memory. Your kind words about our villas and the spectacular views mean a lot to us. We're glad that our accommodations and the surrounding played a part in creating an amazing stay that will be cherished in your memoriesWishing you both a lifetime of happiness and love, and we're looking forward to welcoming you back for more memorable experiences in the future.Best Wishes,Maua Nusa Penida Management Team

10/10 Excellent

Vincent Chew Meng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort is extremely well-designed. The quality is overall good, marred perhaps by some small details such as the pull handle of the shower screen door which was grimy. Otherwise, everything else (service, food, setting) was excellent. Highly recommended.
Stayed 2 nights in Nov 2023
Response from Yss on 11 Nov,2023
Dear Vincent ChewThank you for your lovely review and thank you for taking the time to share your feedback with us. We're delighted to hear that overall you enjoyed your stay with us. We apologize for any inconveniences you experienced and we appreciate your feedback because your feedback inspires us to continuously strive for excellenceWe hope to have the opportunity to welcome you back in the future.Best Wishes,Maua Nusa Penida Management Team

10/10 Excellent

Andrea

Stayed 2 nights in Oct 2023
Response from Yss on 17 Oct,2023
Dear Andrea, Thank you very much for your review. We delighted to know that you are enjoyed your stay with us. We hope to see you again in the future! Best Wishes, MAUA Nusa Penida Management Team

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect start to our honeymoon!
Our stay with MAUA was a perfect start to our honeymoon. Upon check-in, they upgraded us for a very minimal cost to a sunset villa overlooking the ocean and had a sweet Congratulations cake waiting for us. The villa and the accompanying view were absolutely stunning. The staff was so accommodating and friendly, and the complimentary breakfast was amazing. Several reviews discuss the short portion of bumpy dirt road before the hotel, however, it was only a small portion and didn’t detract from our experience in the slightest. I wish we could have stayed longer! Such an amazing find.
Stayed 3 nights in Jun 2023
Response from MAUA Nusa Penida Management Team on 20 Jul,2023
Dear Cheyenne,Thank you very much for choosing our resort as your honeymoon destination. We are grateful to read that you had a memorable honeymoon experience at our resort. We are looking forward to see you again for another beautiful journey!Best Wishes,MAUA Nusa Penida Management Team

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was magical! Staff was friendly, views were great
Stayed 2 nights in May 2023
Response from MAUA Nusa Penida Management Team on 6 Jun,2023
Dear Sarah,Thank you very much for leaving such a lovely review for us. We are grateful to read that you had a magical stay experience at our resort. We are looking forward to welcome you back very soon!Best Wishes,MAUA Nusa Penida Management Team

10/10 Excellent

Courtney

Stayed 3 nights in Feb 2023
Response from MAUA Nusa Penida Management Team on 9 May,2023
Dear Courtney,Thank you very much for leaving a 5-star review for us.Best Wishes,MAUA Nusa Penida Management Team

4/10 Poor

Megan

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Maua has the potential to be amazing and yet fails at every turn, especially the basics. The hotel is situated at the end of a very bumpy road which makes access to the rest of the island uncomfortable at best. Despite its isolated location, Maua is unwilling to offer shuttles or cars down to the main road for less than the price of a limousine in London. 763k for a 15 minute journey, versus 150k local cab, in exactly the same car. When asked for a local taxi company number, they informed us they did not have any, despite telling us the night before that they would be able to connect us. This miscommunication is at the heart of the problem with Maua. Over promising, under delivering. The breakfast was good but service ranged from average to very slow. Turn down service was sporadic at best, in the sense it happened once and then no one was bothered to do it again. On a hopeful note, the hotel has potential but needs to rethink each aspect
Stayed 3 nights in Apr 2023
Response from MAUA Nusa Penida Management Team on 10 Apr,2023
Dear Megan,Firstly, we would like to thank you to stay at MAUA Nusa Penida. Also to apologize for the inconvenience during your stay. As a 5-star resort, we always ensure all the guests have a memorable time with us. We have noted your disappointment about the transport that you paid Rp 763,000 (USD 50). To clarify that this price was for a half day car rental with our brand new Honda HRV and we did not just drop you to the place but the driver waited for you as part of the half day package, which is very different than just drop you. Also as information in Nusa Penida, there is no taxi company such as Bali for example but only independent driver from the village. Related to the Villa turndown, MAUA has indeed this service in the evening and after cross checking it seems that it was requested to Artana from reception not to do the turndown on the 5th April which explain why the team did not distrust with turndown service. Lastly, we are happy to inform that after many month of negotiation with local people the road to our resort is in the progress of renovation. It should be finished before the end of April. We would like to thank you for your constructive comments.We always value our guests, and we hope to see you again in the future MAUA Nusa Penida.Best Wishes,MAUA Nusa Penida Management Team

8/10 Good

XI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from MAUA Nusa Penida Management Team on 8 Apr,2023
Dear Xl,Thank you so much for leaving a kind review for us!Best Wishes,MAUA Nusa Penida Management Team

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is beautiful, in excellent condition and very tranquil. The staff was outstanding. It is in a remote area, perfect place to get away from it all and nurture your soul. Would return
Response from MAUA Nusa Penida Management Team on 26 Jan,2023
Dear Lisa,Thank you very much for leaving such a lovely review for us. We are grateful to read that you had a relaxing experience at our resort. We are excited to see you again very soon!Best Wishes,MAUA Nusa Penida Management Team

8/10 Good

Natalie

8/10 Good

Ancilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is relatively new and it is in quite secluded area. View from the hotel is amazing, however the road to the hotel is quite challenging. If it’s past sunset not really safe to drive there. Nothing in the surrounding area (like restaurants or minimarts), so make sure you shop for snacks or drinks if you need them at night because their restaurant and room service is not 24 hours. Staffs are friendly, especially Dinda who helped us during check in and Kaka in the restaurant who assisted us throughout our stay.
Stayed 2 nights in Dec 2022
Response from MAUA Nusa Penida Management Team on 6 Jan,2023
Dear Ancilla,Thank you so much for the kind review. We are delighted to read that you loved the experience at our resort. We had open since April 2022 and adopted tranquility and serenity as our concept that matched our location. We hope to welcome you back with a freshly renovated road in the future!Best Wishes,MAUA Nusa Penida Management Team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Shrinithi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from the room. Loved the people and their service :)
Response from MAUA Nusa Penida Management Team on 10 Nov,2022
Dear Shrinithi,Thank you so much for leaving such a valuable review for us. We are grateful to read that you enjoyed the resorts' view and loved our staff. We are excited to see you again very soon!Best Wishes,

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent! Ultra friendly staff. Superbly clean and second to none private views of the bay. These villas have both privacy AND the views AND the infinity pool. The staff organised everything for us; transfers to and from the ferry, private snorkelling tour, rental scooters/driver for the day (whichever you prefer, but we recommend the scooter. It's more convenient and adds to your authentic experience!), We had two different rooms (different price) and enjoyed both.
Stayed 3 nights in Sep 2022
Response from MAUA Nusa Penida Management Team on 5 Oct,2022
Dear Kimberly, Thank you so much for leaving such a lovely review for us. It is amazing to read that you had a magnificent stay at our resort. Grateful you loved the villas, view, and activity. We will surely pass your appreciation to our attentive team members who made your stay more pleasant. We are excited to welcome you back very soon!Best Wishes,MAUA Nusa Penida Management Team

10/10 Excellent

Kenneth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the resort was newly opened and some of the facilities (e.g. gym) were still to be completed, we had an amazing time at Maua and will be sure to return. We stayed in the 2 bedroom suite with our 2 children, and loved the resort. The food was great, the sunsets and views were amazing, but it was really the staff who helped take it to the next level with the friendliness and great advice, all of which helped to ensure our 5 days in Penida were the highlight of our 2 weeks in Bali.
Stayed 4 nights in Jul 2022
Response from MAUA Nusa Penida Management Team on 19 Jul,2022
Dear Kenneth, Thank you for leaving us a 5-star review. We love to hear that you had a wonderful time at our resort. We will share your appreciation for our food and view with our team, who are delighted to know that. We are excited to see you again very soon! Best Wishes, MAUA Nusa Penida Management Team

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally 5 star resort, staff amazing and the friendliest I have ever come across. Rooms are beautiful. Plenty of dining options, and wonderful meals. Just loved the peace and quiet, as well away from the main road. Road in is a bit bumpy, but drivers take it very slow, so all good. Would stay here again in a heart beat.
Stayed 3 nights in Jul 2022
Response from MAUA Nusa Penida Management Team on 18 Jul,2022
Dear Belinda, Thank you for writing such a fantastic review for us. We love to read that you enjoy the culinary experience and overall stay at our resort. Indeed, serenity is one of our guests' favorites to escape from the crowd. We hope to see you again very soon! Best Wishes, MAUA Nusa Penida Management Team

6/10 Okay

Cameron

Travelled with group
Liked: Cleanliness, property conditions & facilities
Pros : Rooms are nice. Views are really nice. It’s clean. The restaurant staff are amazing. It’s close to Amok Subset which is a nice spot to dine and hang out at. Cons: Staff needs training if this is in fact a 5 star resort. We booked and paid extra for a King size bed. Instead of trying to resolve the issue, we had to debate what a king size bed is. First, “king size in Indonesia is Med”(this is not true. We have stayed in hotels with king size bed), then a calculator was brought out to measure the bed, then offered for us to pay more for a bigger room, then blamed Expedia and Agoda for wrong advertising and room description. Be ready to debate. Road to resort was treacherous. Final: not too many options on the island (only 5 star resort) so as a traveler, you have to deal with the mishaps. Bali has been amazing
Stayed 4 nights in May 2022
Response from Sebastien Menesguen on 16 Jun,2022
Dear Cameron, Firstly, thank you to have stayed at MAUA while visiting Nusa Penida. We do appreciate your time to post a comment. The team and I are happy to read that you have enjoyed the Villa as well as the view and cleanliness. I will pass your positive feedback related to the amazing restaurant staffs, thank you. As a new property we will for sure reinforce the training to be in line with guests’ expectation and would to thank you to have mention it. Reading your comment about the bed in the villa I would like to re confirm to you that all MAUA villa bed size is 180x200, which is king size. I am not sure what was the disagreement as all bed order for this new property are king size (180x200). I am happy to read that you have find Bali amazing and it is indeed an incredible place. Once again thank you to have stay with us Looking forward to welcoming you back soon. Best Wishes, Sebastien Menesguen General Manager MAUA

8/10 Good

June

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Yss on 22 Feb,2024
Dear JuneThank you for your kind reviewWe hope to have another opportunity to welcoming you back in the futureBest Wishes,Maua Nusa Penida Management Team

10/10 Excellent

Rolf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel auf der Trauminsel Nusa Penida
Wir haben zwei Nächte in einem Bungalow mit zwei Zimmern und einem eigenen Pool verbracht. Anlage ist der Hammer. Service war ebenfalls ausgezeichnet. Frühstück und Abendessen waren ebenfalls top. Es hat alles gepasst und wir können dieses Hotel uneingeschränkt weiterempfehlen.
Stayed 2 nights in Sep 2023
Response from Yss on 6 Oct,2023
Dear Guest,Thank you very much for leaving a lovely review for us. We delighted to know that you are enjoyed your stay with us. We hope to see you again in the future!Best Wishes,MAUA Nusa Penida Management Team

10/10 Excellent

Laura Floriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo hotel sia come struttura che per i servizi e la cortesia del personale; si trova in posizione isolata su una collina. Ville spaziose con piscina privata e bella vista sul golfo. Molto buono il ristorante.
Stayed 2 nights in Aug 2023
Response from Yss on 25 Sept,2023
Dear Laura,Thank you very much for leaving a lovely review for us. We delighted to know that you are enjoyed your stay with us. We hope to see you again in the future! Best Wishes, MAUA Nusa Penida Management Team

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jul 2023
Response from MAUA Nusa Penida Management Team on 20 Jul,2023
Dear Bilal,Thank you very much for leaving a kind review for us!Best Wishes,MAUA Nusa Penida Management Team

10/10 Excellent

Melina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo hotel para ir en pareja
Habitación espaciosa y cómoda. El complejo es grande pero te llevan con un carrito a tu habitación si así lo preferís. El desayuno excelente. El staff muy servicial y amigable.
Stayed 2 nights in May 2023
Response from MAUA Nusa Penida Management Team on 20 Jul,2023
Dear Melina,Thank you very much for leaving such a kind review for us. We are looking forward to seeing yo again very soon!Best Wishes,MAUA Nusa Penida Management Team

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prachtige locatie
Prachtig eco hotel op 15 minuten van de haven. Ongeloofelijjk goed ontbijt, vriendelijk personeel, nette kamers, elke dag wel een ander dinner formule, activiteiten, op wandelafstand van een leuke bay met rif met kleurrijke vissen en gezellige warung. Perfect om eiland te ontdekken. Leuke muziek, prachtig zicht op Agung vulkaan Bali.
Stayed 4 nights in Feb 2023
Response from MAUA Nusa Penida Management Team on 16 Mar,2023
Dear Pascal,Thank you so much for sharing such a valuable and kind review. We are delighted to read that you enjoyed the majestic Mount Agung view, had a hearty cuisine, and loved the activities. We will surely pass your appreciation to our staff, who made your stay more memorable. We can't wait to welcome you back for another meaningful journey!Best Wishes,MAUA Nusa Penida Management Team

10/10 Excellent

Hsiu-Fen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from MAUA Nusa Penida Management Team on 16 Mar,2023
Dear Hsiu-Fen,Thank you so much for leaving a high rating for us. We are grateful and excited to welcome you back for another meaningful journey!Best Wishes,MAUA Nusa Penida Management Team

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Bali boutique hotel
Modern design, beautiful setting but really bad road to get to the hotel. Food not great but ok. Nice service. Overall it was good.
Stayed 2 nights in Dec 2022
Response from MAUA Nusa Penida Management Team on 6 Jan,2023
Dear Louise,Thank you so much for leaving a great review for us. MAUA Nusa Penida is a 5-star resort in Nusa Penida that is close to nature. We are grateful that you had an enjoyable experience at our resort. We hope to see you again in the future!Best Wishes,MAUA Nusa Penida Management Team

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour magique
Nous avons séjourné 3 nuits dans cet hotel magnifique. Nous avions la chambre avec piscine et salle de bain extérieur qui est juste sublime, la vue dégagée et l’intimité y est totalement respectée. Les services de l’hotel pour les activités exterieurs sont bons. Un gros point a souligner: le restaurant! Le chef ainsi que le personnel sont incroyables, les repas ainsi que le petit déjeuner (copieux et varié) furent simplement parfait. Merci encore pour ce séjour !
Stayed 3 nights in Aug 2022

10/10 Excellent

Raph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plus que Parfait
Stayed 2 nights in Aug 2022
Response from MAUA Nusa Penida Management Team on 15 Aug,2022
Dear Raph, Thank you for leaving such a great review for us. We are delighted to read that you had a perfect stay at our resort. We hope to see you again very soon! Best Wishes, MAUA Nusa Penida Management Team