Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers
Check availability

Reviews of Ixora Hotel

4 out of 5
Ixora Hotel
Jalan Baru, Bandar Perai Jaya, Perai, Penang

Reviews

8.2

Very good

Rating 10 - Excellent. 107 out of 291 reviews" "
Rating 8 - Good. 122 out of 291 reviews" "
Rating 6 - Okay. 41 out of 291 reviews" "
Rating 4 - Poor. 13 out of 291 reviews" "
Rating 2 - Terrible. 8 out of 291 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lee, KLUANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Apr 2024

8/10 Good

Lee, KLUANG

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stay many time already, this time at toilet found cockroach.
Stayed 1 night in Apr 2024

10/10 Excellent

Lee, KLUANG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location quiet
Stayed 1 night in Mar 2024

8/10 Good

Quy

Liked: Cleanliness, staff & service
Overall, i thought the hotel is good. A number of things to watch out for: 1. There were government taxes which i had to pay at check-in. So i had to pay an extra 150 rm otherwise the would not let me check-in. Was this lastminute fault or hotel fault? Mot sure. 2. As Ixora is on the mainland, any Grab to island will
Stayed 8 nights in Jan 2024

8/10 Good

Nadia Masra

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rated 3 star because service is kinda bad
Asked to change towel 2 times but didnt deliver any until we checked out.
Stayed 1 night in Dec 2023

8/10 Good

Tan

Stayed 1 night in Nov 2023

10/10 Excellent

Dhana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in Nov 2023
Response from Marketing Communication Assistant Manager on 9 Nov,2023
Dear DhanaThank you for providing us your feedback after your recent stay with us. We are pleased to learn that in general your stay was good.We look forward to welcoming you back again soon,Yours SincerelyRasyima GhazaliMarketing Communication Assistant Manager

4/10 Poor

Tack Kin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is not like the picture showing. The pillow is smelly. When i step into the room, a very bad smells in the room. The water tap is leaking.
Stayed 3 nights in Oct 2023

10/10 Excellent

Komala, Petaling Jaya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall have a good stay
Stayed 2 nights in Sep 2023
Response from Marketing Communication Assistant Manager on 9 Nov,2023
Dear KomalaThank you for providing us your feedback after your recent stay with us. We are pleased to learn that in general your stay was good.We look forward to welcoming you back again soon.

6/10 Okay

Chuah Seong

Stayed 4 nights in Aug 2023

10/10 Excellent

FARVINNISA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and clean. Staffs were quick and friendly. Right next to Megamall. Parking was easy. No complaints. Everything was okay. Highly recommended!
Stayed 1 night in Jun 2023

6/10 Okay

Dean

Disliked: Staff & service
Hotel was fine. Rooms were nice at a broad level but grubby when you look up close. The staff were incredibly slow for check in and check out.
Stayed 1 night in May 2023
Response from Rasyima Ghazali on 31 May,2023
Dear DeanThank you for your review on the recent stay with us in May 2023. We have taken note on the feedback given and gradually improving the rooms condition and check-in process to ensure we able to welcome you back in future with better service and experience.

2/10 Terrible

Vintage

Business traveller
Disliked: Cleanliness, staff & service
So bab service customer service front not local people so language so bad
Stayed 1 night in May 2023
Response from Rasyima Ghazali on 31 May,2023
Dear VintageThank you for your review and we have forwarded the customer service issue to the Department Head for necessary improvement on the language and service.Thank you for staying with us and we hope to see you again in the near future with a better service.

6/10 Okay

Jit Hao

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the room is big but the items inside all are old and doesnt worth for the money paid
Stayed 1 night in Mar 2023
Response from MANAGEMENT on 4 Apr,2023
Dear Jit HaoWe have taken note of your kind feedback and shall try to use such to excel even more, hopefully by the time of your next visit, we shall like to impress you with further improvements in services & quality.

6/10 Okay

Regine

Liked: Staff & service
Disliked: Cleanliness
Staff were friendly and helpful. However, the Room was not well maintained. There is stain on carpet, safe was not working, bedsheets and towels were so dirty that we need to ask them to change The ceiling at the toilet was leaking as well.
Stayed 4 nights in Mar 2023
Response from MANAGEMENT on 4 Apr,2023
Dear RegineThanks for placing your trust in us and your willingness to share.Best,Rasyima GhazaliAssistant Marketing Communications Manager

6/10 Okay

Liyana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
light switch is not practical. 10 minutes I look for the light switch to off and there is no bathtub, I read the comments and the facility provided has a bathtub
Stayed 1 night in Feb 2023
Response from MANAGEMENT on 13 Feb,2023
Dear LiyanaYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

2/10 Terrible

Siti Zuleha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The check in took neatrly 1 hours. We need to que and the que was too long and many was not satisfied.
Stayed 1 night in Jan 2023
Response from MANAGEMENT on 27 Jan,2023
Dear SitiYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

6/10 Okay

Choon Sheong, Singapore

Travelled with family
Took too much time for check in while there have 2 groups of the guests at that time. Maybe they need to update the system. The breakfast is not bad but it's good if can improve in term of more selection of foods.
Stayed 2 nights in Oct 2022
Response from MANAGEMENT on 27 Jan,2023
Dear Choon SheongYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

10/10 Excellent

MOHAMAD AMIN ARIFF

Stayed 1 night in Sep 2022
Response from MANAGEMENT on 27 Jan,2023
Dear MohamadYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

10/10 Excellent

Zulqarnain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Yu Heng

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Chitra

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Easy to move around
Stayed 3 nights in Jun 2022

6/10 Okay

rahimy

Stayed 1 night in Jun 2022

8/10 Good

Mohd Firdaus

Stayed 2 nights in Nov 2021
Response from Suzie Alias on 12 Mar,2022
Thank you for your review about your stay at Ixora Hotel Penang. We are glad to hear that you had an overall lovely experience at our hotel.

2/10 Terrible

Daryl Jes

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not a 3/4 star rated hotel
though I have checked-in very late, the hotel didn't accommodate to my request of a late check-out time. I paid the full price for a exec suite because my booking for a superior room (with king bed) has been given away to another guest. The room I got (#320) had a mildew odor - no wonder the hotel kept the air-conditioning turned on (was super cold when I entered the room) - gave me a slight eerie feeling. Was too tired to make a fuss about it. The reviews mentioned superb, delicious breakfast BUT it was to my surprise that the breakfast is what you get from a motel - wish the hotel mngt could look into it. Only eggs (sunny side up) & coffee were good.
Stayed 1 night in Nov 2021
Response from The Management on 14 Jan,2022
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are sorry to read that there aspects of your stay that left you disappointed. The hotel always aims to ensure that every guest has a great experience and are always saddened to know that someone has left underwhelmed. Kindly rest assured it has been addressed with the respective team for the better improvement. Thank you once again for your feedback, and we hope to see you soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Apple Chou on 18 Nov,2021
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Your encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

10/10 Excellent

MALA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from The Management on 15 Nov,2021
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Your encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

8/10 Good

Jason, Langkawi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property
Stayed 1 night in Sep 2021
Response from The Management on 22 Sept,2021
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel.

6/10 Okay

Noorsahida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2020
Response from The Management on 4 Jan,2021
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience.

10/10 Excellent

Faeizal

Stayed 1 night in Sep 2020

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
A family trip. This hotel is very near to PLUS highway, and next to a mall, so quite convenient. However, there isn't much choice for good food nearby. Need to drive a bit further away.
Stayed 1 night in Jul 2020
Response from The Management on 12 Aug,2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Your encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from The Management on 12 Aug,2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Your encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

10/10 Excellent

RADZIAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from The Management on 18 Jun,2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

10/10 Excellent

Mohd asril

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied and the best. The best food and amenities are available near the hotel
Stayed 1 night in May 2020
Response from The Management on 18 Jun,2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

6/10 Okay

RICHARD

Business traveller
Average hotel - good enough for short stay.
Fairly average. Nothing too bad, nothing too good. Good location if you need the port area.
Stayed 1 night in Feb 2020

8/10 Good

Bernard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and nice stay.
Stayed 10 nights in Jan 2020
Response from The Management on 3 Feb,2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Your encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 3 nights in Jan 2020
Response from The Management on 1 Feb,2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Your encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

6/10 Okay

Verified traveller

Slow Response
Request response very slow. Request for prayer matt and TV channel until I check out they didn't send my prayer matt and technician for helping me. Quite disappointed.
Stayed 1 night in Jan 2020
Response from The Management on 1 Feb,2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We have taken note of your kind feedback and shall try to use such to excel even more, hopefully by the time of your next visit, we shall like to impress you with further improvements in services & quality. Please let us thank you again, as we look forward to welcoming you back soon again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underwhelmed
My family & I have always looked forward to staying in this hotel, and we usually stay here about 4-5 times a year. But this most recent visit was a bit underwhelming compared to our previous stays. We were given the same room as our last visit and we felt a bit let down. It would be nice if the hotel appreciated our frequent patronage.
Stayed 1 night in Jan 2020
Response from The Management on 3 Feb,2020
Thank you for visiting Ixora Hotel Penang and for sharing with us your experience. We appreciate your feedback which we have highlighted to our team to make necessary improvement on our quality, service and facilities.

10/10 Excellent

Zurina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The Management on 1 Feb,2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with

10/10 Excellent

halim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfaction
Stayed 2 nights in Dec 2019
Response from The Management on 1 Feb,2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Your encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

8/10 Good

Mohd haize

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The Management on 1 Feb,2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel.

4/10 Poor

Kwok Shiung

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from The Management on 1 Feb,2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Improvement of attitude with staff from last visit
Stayed 1 night in Dec 2019
Response from The Management on 1 Feb,2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Your encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
old facilities and not that clean shower room, floors are wet and almost fall down
Stayed 1 night in Dec 2019
Response from The Management on 1 Feb,2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We have taken note of your kind feedback and shall try to use such to excel even more, hopefully by the time of your next visit, we shall like to impress you with further improvements in services & quality. Please let us thank you again, as we look forward to welcoming you back soon again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from The Management on 1 Feb,2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel.

8/10 Good

Mun Ngan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from The Management on 1 Feb,2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel.

8/10 Good

Brad, Butterworth, Malaysia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in and my room was upgraded, a very quick process, with friendly staff.
Stayed 2 nights in Dec 2019
Response from The Management on 1 Feb,2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Your encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

10/10 Excellent

LIM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The Management on 1 Feb,2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel.