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Reviews of Phuglong Hotel

3 out of 5
Phuglong Hotel
888 Chaykwan Road, Wiang Mueang, Phayao, Phayao

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 44 reviews" "
Rating 8 - Good. 13 out of 44 reviews" "
Rating 6 - Okay. 6 out of 44 reviews" "
Rating 4 - Poor. 1 out of 44 reviews" "
Rating 2 - Terrible. 0 out of 44 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very clean and comfortable place to stay in Phayao. The staff were very friendly and helpful. I would strongly recommend this place. My room had a view of the famous swamp (nicer than it sounds!) It's nice to stroll around the swamp perimeter around sunset in the vicinity of the hotel.
Stayed 1 night in May 2023

10/10 Excellent

Kwa

Stayed 1 night in Mar 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice clean sparkling hotel.
Stayed 1 night in Feb 2023

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would say this is the best hotel in Phayao. Great location. We had a suite which was huge and very reasonably priced. The most comfortable bed I've slept in in Thailand! Breakfast choices were limited but adequate for our needs. Would stay again.
Stayed 2 nights in Jan 2023

6/10 Okay

CHRISTOPHER

Travelled with partner
Liked: Cleanliness
While the room was expensive we didn't think the design of the apartment was user friendly.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favourite Phayao hotel
Stayed 2 nights in Dec 2022

4/10 Poor

Khanita, Phayao

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The overall service was actually good, staffs are really helpful but the building and in room maintenance is really bad. I stayed in suite room. The area is large but poor space functionality, water was running slow on the shower and bathtub, the hot water was broken and took about an hour to fix, no toothbrush available in-room or on-call, electric sockets are limited and in weird places (I have to use TV socket for a hair dryer because there is none in the bathroom.)
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
ใหม่และสะดวกสบาย วิวสวย มีทุกอย่างครบ มีจักรยานให้ได้ชมเมือง
Stayed 1 night in Oct 2019

10/10 Excellent

ugrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great location overlooking the lake! Breakfast is good too
Stayed 1 night in May 2019

10/10 Excellent

ugrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location,service,clean and comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Kim

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice room disgusting breakfast
Lovely reception and room. Good shower, soft bed. Close to some bars and restaurents. However, breakfast was disgusting. Went down at 9am. Nothing was kept hot and no lids on anything so flys crawling on food. A girl we disturbed from her iPhone eventually lit a low burner under the food. Some ham and sausages were in a tureen of cold water, the top slices exposed to the air were brown and curling at the edges, some cold congealed fried eggs were next to it. I can only guess at the number of bacteria this would encourage to grow as the fetid water slowly heated by candle power. The mayonnaise had a skin on top next to the wilted salad and the fruit was definitely passed it's best. In desparation we asked if an omelette could be made. "Chef" can not make omelets....... Eventually a phone call was placed to a "manager"....in bangkok!! I said they would make people ill and would like to make our own omelets, here at the phuglong "luxury" hotel! One look in the kitchen convinced us we would prefer not to prepare or eat anything from a kitchen that looked like a bomb site. The wrappers which had come off breakfast (so presumably its re-stored after being a flies playground each morning) were scattered everywhere. Just up the road there's a cafe. Not luxury, but SAFE!!
Stayed 2 nights in Mar 2019

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Everything was perfect. Only have an ant in my room.
Stayed 1 night in Nov 2018

10/10 Excellent

Brian, Chiang Rai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4th time I have stayed here. Best class hotel with awesome location and view right on the lake. Big parking lot. Staff very friendly and professional. If they could make an improvement: provide a machine that makes fresh Expresso and Americano coffee. For a top class hotel they shouldn't be servingbinstant coffee only.
Stayed 1 night in Oct 2018

6/10 Okay

Ivar Andre

Ok stay at a nice, but not luxurious hotel
Stayed here for 5 nights. The hotel is new and modern, with a nice reception and nice rooms. The staff was friendly, but not so good in speaking English. The bed has to be the softest and most comfortable I have ever seen in Thailand, like in Europe. The largest drawback was bad internet connection. You can forget streaming Netflix here, because the internet falls out every 3 minutes and you have to reconnect. At least it was like this on 5th floor back. Breakfast was just ok. Small buffet with eggs, ham (no bacon), sausages, bread, cornflakes, and some Thai style items as well. It is an ok hotel, but I would maybe remove luxury from the hotel name.
Stayed 5 nights in Sep 2018

6/10 Okay

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but pricey for Phayao
Nice hotel. On the waterfront road with lots of bars and restaurants. However, they charge a lot more for a deluxe room that is the exact same room as the basic one but on a higher floor. Not worth the extra money to have a balcony with a better view of the lake. The room is quiet. Breakfast is ok.
Stayed 1 night in May 2018

10/10 Excellent

Incee, Chiang Rai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location on lake
A beautiful, modern, new hotel situated on Lake Phayao close to all restaurants and entertainment.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot near the lake.
The hotel is ideally sited next to the lake. Plenty of bars and eateries around and town is a short walk away too. I would stay again.
Stayed 1 night in Feb 2018

6/10 Okay

Nattavat

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
ขอบคุณพนักงานในห้องอาหารเช้าครับ ให้การบริการดีครับ
Stayed 2 nights in Apr 2024

8/10 Good

PAJON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ห้องพักสวยงามตามที่คิด เกือบทุกอย่างอยู่ในระดับดี เพียงแต่ตอนที่เครื่องทำน้ำอุ่นเสียใช้เวลาซ่อมราว3ชม.โดยทีมช่างเดินเข้าออกห้องตลอดเราเลยเสียความเป็นส่วนตัวไปเกือบครี่งวัน
Stayed 2 nights in Feb 2024

10/10 Excellent

Phattakorn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Nongnuch

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ที่พักสะอาด ห้องใหญ่ แต่ตอนกลางคืนได้ยินเสียงรถแล่นตรงถนน
Stayed 1 night in Nov 2023

8/10 Good

johannes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Heerlijk stadje, gratis fiets, prachtig uitzicht over het meer, prima kamers
Stayed 3 nights in Feb 2023

8/10 Good

bernard

Liked: Cleanliness, property conditions & facilities, room comfort
nice room… nice view…. but a little smile at the reception and hotter water in the shower to get a better grade
Stayed 1 night in Jan 2022

8/10 Good

Supattarachai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Riitta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ทุกอย่างโดยรวมดีเลย ใกล้กว้านเพียงข้ามถนนก็ถึงแล้ว
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Pipat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Miho

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔で静か。 近隣に飲食店も多く、大変便利。 パヤオ湖のほとりにあり、散歩も楽しめ、気持ち良く過ごせました。
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Near the lake Good location
Stayed 1 night in Aug 2019

8/10 Good

Mattika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jolie vue sur le lac
Vue sur le lac (vue latérale). Petit déjeuner correct, sauf que les oeufs sont froids et qu'il n'y a pas de machine à café (dommage : un distributeur d'eau chaude avec des sachets de Nescafé ou de thé). Lit très confortable et très belle douche. Il manque juste une piscine...
Stayed 2 nights in Feb 2019

10/10 Excellent

Benjamas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice clean hotel by the water. Many restaurant near by.
Stayed 1 night in Sep 2018

8/10 Good

jens winther, horsens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God beliggenhed ved søen.
Gode store lyse værelser med stort badeværelse og siddepladser til 2. Venligt personale alle steder. Restauranter tæt på hotellet, dette er godt da morgenmaden ikke var noget særligt. Der var begrænset udvalg med kolde spejlæg og kun pulverkaffe. WiFi skulle man logge på igen og igen men god hastighed. Også forstår jeg ikke man i 2018 stadig har analog TV med sne på skærmen.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ทำเลดีสะดวกในการเดินทาง
โรงแรมอยู่ใกล้แหล่งท่องเที่ยวร้านอาหารการเดินทางสะดวก โรงแรมสะอาด
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location
Location is good Hotel is small Breakfast room is under construction
Stayed 1 night in May 2018

10/10 Excellent

lizz, bkk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Good staff Good breakfast New hotel Recommended
Stayed 2 nights in Nov 2017
Response from Nemo on 5 Dec,2017
Dear ,Value Customer Thank you very much for your recommending our hotel .We are happy to know that you had a pleasant stay with us and look forward to welcoming you back again soon. Kind regard, Photphimuk Chaichanpan Assistant to General Manager