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Reviews of Hampton Inn Philadelphia Center City-Convention Center

3 out of 5
Hampton Inn Philadelphia Center City-Convention Center
1301 Race St, Philadelphia, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 662 out of 1393 reviews" "
Rating 8 - Good. 369 out of 1393 reviews" "
Rating 6 - Okay. 161 out of 1393 reviews" "
Rating 4 - Poor. 92 out of 1393 reviews" "
Rating 2 - Terrible. 109 out of 1393 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Brian

Travelled with partner
Disliked: Staff & service
First off they didnt give me the room i had booked. Tried to play expedia, expedia blamed the hotel, but at least expedia offered me some compensation regardless. The hotel didnt offer me anything. Also the shower in the room constantly leaked. Was tough to sleep.
Stayed 1 night in Apr 2024
Response from Joe on 4 May,2024
We apologize for not meeting your expectations during your stay.

10/10 Excellent

Giacomo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tje staff was so much kind with us
Stayed 2 nights in Apr 2024
Response from Joe on 4 May,2024
Thank you for staying with us.

8/10 Good

Joe

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Joe on 4 May,2024
Thank you for staying with us.

8/10 Good

William E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Joe on 4 May,2024
Thank you for staying with us.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, would recommend.
Stayed 1 night in Apr 2024
Response from Joe on 30 Apr,2024
Thank you for staying with us.

10/10 Excellent

Joseph, Lockport

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Front office supervisor on 27 Apr,2024
Hello Joseph, thank you choosing to stay with us we appreciate your feedback

10/10 Excellent

Flawda

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Front office supervisor on 27 Apr,2024
Hello Flawda, I’m glad you had a good stay, hopefully we will be your hotel of choice for your next hotel stay. Thank you for your feed back.

10/10 Excellent

Iram

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely staff thank you especially lovely lady in the hijab
Stayed 1 night in Apr 2024
Response from Front office supervisor on 27 Apr,2024
Hello Iram, thank you for your kind words we are happy to know that our staff was of great service to you. Thank you for the feedback

8/10 Good

Renee

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Very nice hotel. Quiet and the room was very clean and neat.
Stayed 1 night in Apr 2024
Response from Front office supervisor on 27 Apr,2024
Hello Renee, we our happy to know you enjoyed your stay. Thank you for the nice comments and feedback.

10/10 Excellent

vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Charmine on 27 Apr,2024
Hello Vivian, we are happy to know you are satisfied with your stay with us. Thanks you for your feedback.

8/10 Good

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The place has 3 elevators, 1 did not work all 6 days. Then the other 2 worked intermittently causing people to walk up the stairs. The free breakfast was very good. Staff nice and friendly.
Stayed 5 nights in Apr 2024
Response from Joe on 24 Apr,2024
Thank you for staying with us.

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We enjoyed the staff. The first day only 1 of 3 elevators worked. There was a convention and the hotel was very crowded. It took FOREVER to catch the only elevator, or you went down a floor via stairs to go up to our 4th floor! Very aggravating for us. The next day there were 2 elevators working. It made a huge difference, but the 3rd elevator was still not working...Even the hotel staff were frustrated.
Stayed 2 nights in Apr 2024
Response from Joe on 24 Apr,2024
Thank you for staying with us.

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Joe on 24 Apr,2024
Thank you for staying with us.

10/10 Excellent

Michael, Cascade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Very clean and room was very nice. Very pleasant experience.
Stayed 2 nights in Mar 2024
Response from Joe on 24 Apr,2024
Thank you for staying with us.

6/10 Okay

Kyaw Min, Rockville

Travelled with family
Liked: Property conditions & facilities
Some homeless people around the areas.
Stayed 1 night in Mar 2024
Response from Front office supervisor on 27 Apr,2024
Hello, and thank you for your stay with us. We appreciate your feedback.

10/10 Excellent

Imtiyaz

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Joe on 24 Apr,2024
Thank you for staying with us.

4/10 Poor

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had booked a two night stay a month ago. Upon arrival we were informed we had been bumped for the first night. Although the staff found us another hotel, it was 40 minutes away and outside the city. We had chosen the Hampton due to its centrality. Needless to say, our plans had to completely change. The hotel itself was nice once we were able to check in the next day. I am not sure if this is a Hampton or Expedia problem. I was assured there would be a refund as we had to pay for the other hotel ourselves. I am still waiting for a follow up three days later.
Stayed 2 nights in Apr 2024
Response from Joe on 24 Apr,2024
Sorry we did not meet your expectations during your stay with us.

2/10 Terrible

Teretha

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The bathroom in our room was Dirty had Hair that didn’t belong to us in the shower and the tub dripped all night carpet smelled stale.
Stayed 1 night in Apr 2024
Response from Joe on 24 Apr,2024
Sorry we did not meet your expectations during your stay with us.

2/10 Terrible

Hui

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Joe on 24 Apr,2024
Sorry we did not meet your expectations during your stay with us.

10/10 Excellent

Anthony C Conley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to restaurants and transportation. I also loved that it was a walkable area.
Stayed 3 nights in Apr 2024
Response from Joe on 24 Apr,2024
Thank you for staying with us.

2/10 Terrible

Jocelyn

Travelled with group
Disliked: Staff & service, amenities
Did not receive the room we booked. Not enough space to accomodate our party.
Stayed 1 night in Apr 2024
Response from Joe on 24 Apr,2024
Sorry we did not meet your expectations during your stay with us.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at this hotel for 5 days covering WWE WrestleMania. When I arrived early the staff took my bags for me.
Stayed 5 nights in Apr 2024
Response from Joe on 20 Apr,2024
Thank you for staying with us.

8/10 Good

Colin John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front desk supervisor on 27 Apr,2024
Hello, thank you for your stay with us we appreciate your feedback

6/10 Okay

Hanan

Liked: Staff & service
Disliked: Property conditions & facilities
location in perfect for me, but nothing else.
Stayed 2 nights in Apr 2024
Response from Joe on 24 Apr,2024
Sorry we did not meet your expectations during your stay with us.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joe on 20 Apr,2024
Thank you for staying with us.

8/10 Good

Juan M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Joe on 24 Apr,2024
Thank you for staying with us.

2/10 Terrible

Brian H

Travelled with partner
Front desk staff was extremely rude, did not get room service once the entire stay. I was also charged twice for the hotel stay even though it was paid for in January and the stay was for April. I double charged the deposit and when asking the staff she rudely said “well you getting it back anyways” would never stay at another Hampton Inn again.
Stayed 4 nights in Apr 2024
Response from Joe on 10 Apr,2024
We are sorry we didn't meet your expectations during the stay.

4/10 Poor

Spencer

Disliked: Staff & service
Stayed 4 nights in Apr 2024
Response from Joe on 24 Apr,2024
Sorry we did not meet your expectations during your stay with us.

10/10 Excellent

Barbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean rooms
Response from Joe on 10 Apr,2024
Thank you for staying with us

8/10 Good

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Apr 2024
Response from Joe on 20 Apr,2024
Thank you for staying with us.

6/10 Okay

David, Wesley Chapel

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stay for 3 nights and 4 day, never get a house keeping to clean the room or change the towels, have to call desk 3 times for get the towels. Overall staff and area is nice.
Stayed 3 nights in Apr 2024
Response from Front office supervisor on 27 Apr,2024
Hello David, thank you for staying with us, we have heard your feedback and will be taking action to ensure service is completed for guests. We apologize for any inconveniences during your stay

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from Joe on 20 Apr,2024
Thank you for staying with us.

4/10 Poor

irelis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would have given a better rating, the overall stay was good but the day before my check out (during my stay) housekeeping went to the room took the towels didn’t leave clean towels I had to call 3 times and go to lobby to get 2 towels and we were 3 but the worse part is they took the shower curtain, I didnt realize til late evening and when I called I never had anyone go up o replace. On my checkout they said manager wouldn’t talk to me and didn’t offer me any type of discount, they did offer reward points but I informed Im not part of their reward program and wouldn’t benefit from it. Its not a major issue but on vacation you dont want to worry about cleaning wet floors.
Stayed 3 nights in Apr 2024
Response from Front office supervisor on 27 Apr,2024
Hello Irelis, thank you for staying with us. We apologize about our staff service. We aim for guests satisfaction and are working on improving wait times for service. Thank you for your feedback

8/10 Good

Salvador, Silverton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The major reason I enjoyed staying here was because I was less than a five minute distance walk to the WWE convention center. It had a good selection of breakfast in the morning with good times and housecleaning did a good job of cleaning our room.
Stayed 3 nights in Apr 2024
Response from Joe on 10 Apr,2024
Thank you for staying with us.

10/10 Excellent

Mauro, Greenacres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Front Office supervisor on 27 Apr,2024
Hello Mauro, thank you for your response, we appreciate the feedback

10/10 Excellent

Kip

Liked: Cleanliness, staff & service, amenities
Location
Stayed 3 nights in Apr 2024
Response from Front office Supervisor on 27 Apr,2024
Hello Kip, thank you for your feedback we appreciate your response.

8/10 Good

jacqueline

Stayed 1 night in Apr 2024
Response from Joe on 30 Apr,2024
Thank you for staying with us.

8/10 Good

Carla, Huntington Park

Stayed 4 nights in Apr 2024
Response from Joe on 30 Apr,2024
Thank you for staying with us.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joe on 10 Apr,2024
Thank you for staying with us.

2/10 Terrible

Sam

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joe on 24 Apr,2024
Sorry we did not meet your expectations during your stay with us.

10/10 Excellent

Natalie, Yonkers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i didnt like was being charged an 100.00 fee for early check in
Stayed 2 nights in Apr 2024
Response from Joe on 24 Apr,2024
Thank you for staying with us.

2/10 Terrible

Heidy

Disliked: Staff & service, property conditions & facilities
Response from Joe on 24 Apr,2024
Sorry we did not meet your expectations during your stay with us.

10/10 Excellent

Yazmin, paterson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la propiedad pero hay indigentes al r3dedor y eso no nos hizo sentir seguros
Stayed 2 nights in Mar 2024
Response from Joe on 24 Apr,2024
Thank you for staying with us.

2/10 Terrible

Richard, new york

Stayed 1 night in Apr 2024
Response from Front office supervisor on 27 Apr,2024
Hello Richard, thank you for your stay with us. We apologize for any inconveniences that may have occurred. Thank you for leaving your feedback

8/10 Good

Vinny

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view!
Stayed 1 night in Apr 2024
Response from Joe on 24 Apr,2024
Thank you for staying with us.

2/10 Terrible

Vanessa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional and rude staff. Broken laundry with no alternative. Dilapidated bathroom.
Stayed 2 nights in Apr 2024
Response from Front office supervisor on 27 Apr,2024
Hello Vanessa, we want to thank you for your stay we us. We are sorry about your experience with our staff. We aim to have great staff service and hope this experience will not stop you from staying with us in the future. Thank you for your feedback

10/10 Excellent

Jacob Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Joe on 24 Apr,2024
Thank you for staying with us.

8/10 Good

romina genesis

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Joe on 24 Apr,2024
Thank you for staying with us.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best free breakfast with the most comfortable bed! Loved the area, loved the valet parking! I will definitely be staying with Hampton Inn again!
Stayed 1 night in Apr 2024
Response from Joe on 24 Apr,2024
Thank you for staying with us.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay, great hotel and staff, definitely recommend!
Stayed 3 nights in Mar 2024
Response from Joe on 24 Apr,2024
Thank you for staying with us.