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Reviews of Motto by Hilton Philadelphia Rittenhouse Square

3.5 out of 5
Motto by Hilton Philadelphia Rittenhouse Square
31 S 19th St, Philadelphia, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 605 out of 1002 reviews" "
Rating 8 - Good. 242 out of 1002 reviews" "
Rating 6 - Okay. 94 out of 1002 reviews" "
Rating 4 - Poor. 33 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Danaja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice and comfortable for my partner and I. A safe walk, and a nice quiet environment.
Stayed 1 night in Apr 2024

8/10 Good

Rae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was very nice. Room was small but so well done. Would have given 5 stars, but the music from the rooftop bar was so loud that it made sleeping a challenge. When I mentioned this to the front desk they said that the rooftop was a separate owner and that they have made attempts to ask them to lower it,but with no success. They did apologize for the noise.
Stayed 1 night in Apr 2024
Response from Ryan Y. on 1 May,2024
Dear Rae, We are sorry to hear that your stay was less than satisfactory, here at Motto we strive to give our guests the best possible experience and we are sorry if we dropped the ball. If you ever happen to stay with us again, please feel free to reach out so that we can make your stay as special as we possibly can! Sincerely, Your Motto Hosts

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ryan Y. on 1 May,2024
Dear Colleen, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

William, Piedmont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ryan Y. on 1 May,2024
Dear William, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Good

Ksenia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The place was nice for a business trip. Easy to walk to.
Stayed 1 night in Apr 2024
Response from Ryan Y. on 30 Apr,2024
Dear Ksenia, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

6/10 Okay

Kirsten

Travelled with partner
Very small rooms, super thin walls, and the view from our fourth floor windows were terrible. However, it’s a good location and has convenient parking.
Stayed 1 night in Apr 2024
Response from Ryan Y. on 30 Apr,2024
Dear Kirsten, We are sorry to hear that your last visit with us was less than satisfactory. We understand that the configuration of our rooms can cause your stay to be a bit noisy, and we apologize that all the commotion ruined your stay here at Motto. We would love to make things right, and we invite you to stay with us again! Sincerely, Your Motto Hosts

4/10 Poor

Zipporah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 3 nights and was told that I was gonna have someone refresh my room and bring new towels each day I was there. No one came, so I called down to the service center and asked for new towels. I had to call multiple times until the night before I left someone finally brought new towels smh. Someone had a party on my floor, and they were literally so loud between 12 AM and 4AM. I didn’t get any sleep and there was nothing I could do about it because no one was at the front desk to receive a complaint. The room is extremely small with hardly any sink space the bathroom. When I was standing at the sink brushing my teeth, my legs would touch the toilet because it was so close to the sink. The cloth shower curtain in the bathroom was stained and disgusting. They need to replace those. I like the TV and the hardwood floors, but I expected more for the $630 I spent for 3 nights. No complimentary water, nothing. The Cambria hotel is much bigger and better hotel. I would recommend going with them if it’s cheaper on the days you’re going. Overall nice location near a lot of things
Stayed 3 nights in Apr 2024
Response from Ryan .Y on 25 Apr,2024
Dear Zipporah, Thank you for taking the time to provide feedback regarding your experience at Motto Philly. I sincerely apologize for the cleanliness of your room and for all other issues you encounter during your visit. Thank you for your feedback. Please be confident that we will share the points you have outlined with all levels of leadership. The time taken to share your comments with us is most appreciated. Feedback from our guests is vitally important in our mission to deliver exceptional experiences in every hotel, for every guest, every time. Best regards, Your Motto Hosts

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Extra extra-clean room with everything a person needs, easy walk to Rittenhouse Square and to the Reading Market/Convention Center. Friendly service!
Stayed 2 nights in Apr 2024
Response from Ryan Y. on 22 Apr,2024
Dear Sarah, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service
The rooms are tiny and the hotel is loud. Walls are thin.
Stayed 1 night in Apr 2024
Response from Ryan Y. on 22 Apr,2024
Dear Jaime, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

Janina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ryan Y. on 22 Apr,2024
Dear Janina, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ryan Y. on 15 Apr,2024
Dear Bryan, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a great hotel to stay at in downtown Philly, fantastic location
Stayed 3 nights in Apr 2024
Response from Ryan Y. on 11 Apr,2024
Dear Matthew,We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

Keith

Stayed 1 night in Mar 2024
Response from Ryan Y. on 30 Apr,2024
Hi Keith, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Good

Lisa

Stayed 1 night in Apr 2024
Response from Ryan Y. on 30 Apr,2024
Hi Lisa, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ryan Y. on 11 Apr,2024
Hey Garrett, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Good

Marlene

It was a nice place. Walking distance to the 30th train station. It was quiet. Would recommend the Motto.
Stayed 1 night in Apr 2024
Response from Ryan Y. on 11 Apr,2024
Hey Marlene, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Good

helene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place but expensive
Stayed 1 night in Apr 2024
Response from Motto Guest Relations on 7 Apr,2024
Hello valued guest, we are pleased to hear you enjoyed your stay here at Motto by Hilton Philadelphia. We would love for you to come visit us again when you are back in the Philly area!

10/10 Excellent

Oren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Optimal for business purposes
Stayed 2 nights in Apr 2024
Response from Motto Guest Relations on 7 Apr,2024
Hello valued guest, we are pleased to hear you enjoyed your stay here at Motto by Hilton Philadelphia. We would love for you to come visit us again when you are back in the Philly area!

10/10 Excellent

Emmanuel

Liked: Staff & service, amenities, property conditions & facilities
Staff members were awesome, specially MO, she is just so helpful and kind to everyone :)
Stayed 3 nights in Mar 2024
Response from Motto Guest Relations on 7 Apr,2024
Hello valued guest, we are pleased to hear you enjoyed your stay here at Motto by Hilton Philadelphia. Thank you for taking the time to recognize our wonderful staff here at Motto. We cannot wait for you to come visit us again when you are back in Philly!

10/10 Excellent

Francinne

Stayed 1 night in Mar 2024
Response from Ryan Y. on 22 Apr,2024
Dear Francinne, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

Kourtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan .Y on 1 Apr,2024
Dear Kourtney, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

Adhrika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was safe and clean, loved all the dining options and special shoutout to the cafe and the rooftop bar! Would definitely choose Motto for my future hotel stays :)
Stayed 2 nights in Mar 2024
Response from Motto Guest Relations on 7 Apr,2024
Hello valued guest, we are pleased to hear you enjoyed your stay here at Motto by Hilton Philadelphia. We would love for you to come visit us again when you are back in the Philly area!

10/10 Excellent

alexis

Stayed 1 night in Mar 2024
Response from Ryan Y. on 22 Apr,2024
Dear Alexis, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

Jean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is safe, quit, and have unique dining options; nevertheless, parking was difficult.
Stayed 1 night in Mar 2024
Response from Ryan Y. on 30 Mar,2024
Dear Jean, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

Janae

Liked: Cleanliness, amenities, property conditions & facilities
I loved it here.
Stayed 2 nights in Mar 2024
Response from Ryan Y. on 29 Mar,2024
Dear Janae, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very conveniently located, just a few mins walk to Rittenhouse Square. My daughter and I walked 18 mins to Reading Terminal Market. The city is flat, so it's very walkable. The staff was nice and friendly, and the café sells delicious homemade treats and also coffee. Our room was a bit small, but it was fine and had everything we needed. Overall, it was a good stay! I would recommend it especially for the location.
Stayed 1 night in Mar 2024
Response from Motto Guest Relations on 26 Mar,2024
Hello valued guest, we are pleased to hear you enjoyed your stay here at Motto by Hilton Philadelphia. We would love for you to come visit us again when you are back in the Philly area!

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Motto Guest Relations on 26 Mar,2024
Dear valued guest, we are so sorry to hear you did not enjoy your stay with us here at Motto by Hilton Philadelphia. Here at Motto we strive to ensure all our guests have a great experience. We would love for you to reach out to us directly to tell us more about your experience with us. Motto is always looking for new ways to improve our hotel experience

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great business hotel. Rooms are very small- fine for short-term business travel but would be challenging for family vacations. Friendly staff, nice property, quiet rooms, great location- easy walk to many good restaurants. Have stayed here twice and will again in the future.
Stayed 2 nights in Mar 2024
Response from Ryan Y. on 21 Mar,2024
Hi Andrew, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, well pleased. However, some nights, there are noisy motorists driving around.
Stayed 3 nights in Mar 2024
Response from Ryan Y. on 21 Mar,2024
Dear Dean, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

Camesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!! Definitely recommend
Stayed 1 night in Mar 2024
Response from Ryan Y. on 21 Mar,2024
Hi Camesha, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

Jianyuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan Y. on 21 Mar,2024
Dear Jianyuan, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, very efficient experience, great location/walkable!
Stayed 1 night in Mar 2024
Response from Ryan Y. on 21 Mar,2024
Hi Bethany, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel!! it was so cute. The rooms were very spacious. They have really nice shampoo and conditioner. The staff was extremely friendly and helpful. They also have snacks downstairs and a microwave so that’s always nice if you wanted to just cook your own snack the coffee shop in the lobby is incredible. The cold brew with oat milk is one of the best cold brew I’ve had I would highly recommend this hotel. It’s super cute, quiet, comfortable and has a restaurant and a rooftop bar. Perfect location, close to everything!!
Stayed 2 nights in Mar 2024
Response from Ryan Y. on 21 Mar,2024
Hi Julia, We are happy that you enjoyed your stay here with us, and we appreciate your feedback and kind words! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Good

Magdalena

Stayed 2 nights in Mar 2024
Response from Ryan Y. on 21 Mar,2024
Hey Magdalena, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Good

Arkadii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan Y. on 17 Mar,2024
Dear Arkadii, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan Y. on 17 Mar,2024
Dear Shirley, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

KIMBERLY

Stayed 1 night in Mar 2024
Response from Motto Guest Relations on 7 Apr,2024
Hello valued guest, we are pleased to hear you enjoyed your stay here at Motto by Hilton Philadelphia. We would love for you to come visit us again when you are back in the Philly area!

4/10 Poor

Hardy

Stayed 1 night in Mar 2024
Response from Motto Guest Relations on 7 Apr,2024
Dear valued guest, we are so sorry to hear you did not enjoy your stay with us here at Motto by Hilton Philadelphia. Here at Motto we strive to ensure all our guests have a great experience. We would love for you to reach out to us directly to tell us more about your experience with us. Motto is always looking for new ways to improve our hotel experience

4/10 Poor

Taisje

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was extremely disappointed in my stay at the Motto. My first room wasn’t clean. There was hair in the bathroom sink and the floor wasn’t swept accurately. The staff quickly moved me into another room but the view was terrible and there was an odor. You could also hear every time someone tried to adjust the blinds.
Stayed 1 night in Mar 2024
Response from Ryan Y. on 14 Mar,2024
Dear Taisje, Thank you for taking the time to provide feedback regarding your experience at Motto Philly. Your feedback is extremely valued as it allows us the opportunity to maintain our commitment to deliver exceptional service. I would like to express my sincerest apologies for your unpleasant experience with the cleanliness of your rooms. It is our top priority to ensure our guests leave fully satisfied, and I am disappointed this was not your experience. Your patronage is greatly appreciated, and we would love the opportunity to restore your faith in the Motto brand. Should your travels bring you back to Philly, please reach out to me directly at ryoung@modushotels.com and I will personally see that you have a seamless experience.Best regards, Your Motto Hosts

10/10 Excellent

Caroline

Travelled with family
Liked: Amenities
As expected and staff friendly and helpful
Stayed 2 nights in Mar 2024
Response from Sincerely, Your Motto Hosts on 12 Mar,2024
We are happy that you enjoyed your stay with us! We hope to welcome you back soon!

10/10 Excellent

Nannette

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the city of Philly. Convenient to everything. Staff friendly and helpful.
Stayed 1 night in Mar 2024
Response from Sincerely, Your Motto Hosts on 12 Mar,2024
We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again!

10/10 Excellent

Askar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Ryan Y. on 5 Mar,2024
Dear Askar. We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Good

Osvaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was perfect.
Stayed 1 night in Mar 2024
Response from Ryan Y. on 5 Mar,2024
Dear Osvaldo, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

Robert Salem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 3 nights in Feb 2024
Response from Ryan Y. on 5 Mar,2024
Hey Robert, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V
Stayed 1 night in Mar 2024
Response from Ryan Y. on 5 Mar,2024
Dear Jessica, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

zzz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good, one can go many restaurants quickly and go shopping within 10 minutes.
Stayed 1 night in Feb 2024
Response from Ryan Y. on 5 Mar,2024
Dear zzz, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Excellent

Victor

Stayed 1 night in Feb 2024
Response from Ryan Y. on 21 Mar,2024
Hi Victor, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

2/10 Terrible

Eugenia

Stayed 1 night in Feb 2024
Response from Ryan Y. on 21 Mar,2024
Dear Eugenia, We are sorry to hear that your stay was less than satisfactory, here at Motto we strive to give our guests the best possible experience and we are sorry if we dropped the ball. If you ever happen to stay with us again, please feel free to reach out so that we can make your stay as special as we possibly can! Sincerely, Your Motto Hosts

8/10 Good

Agda

Business traveller
Liked: Property conditions & facilities
I stayed here a few days for two work trips in January and February 2024. Friendly and helpful front desk staff, room was small, clean and comfortable, and location was convenient to train station, restaurants, etc. Happy hour drinks and food were great in the restaurant in the lobby area. Although service at the bar could have been better.
Stayed 2 nights in Feb 2024
Response from Ryan Y. on 29 Feb,2024
Hi Agda, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

6/10 Okay

FRANCESCA

Travelled with family
Disliked: Cleanliness, staff & service
A nice hotel in a convenient location but unfortunately we did not get housekeeping service for 3 of the 5 days we stayed - despite requesting this on the 2nd morning at Reception and then also calling the hotel in the afternoon to confirm we would receive a housekeeping visit. I did raise this with hotel staff but don’t think they were particularly concerned - they just arranged for some clean towels to be sent up.
Stayed 5 nights in Feb 2024
Response from Ryan Y. on 29 Feb,2024
Dear Francesca, We are sorry to hear that your stay was less than satisfactory, here at Motto we strive to give our guests the best possible experience and we are sorry if we dropped the ball. If you ever happen to stay with us again, please feel free to reach out so that we can make your stay as special as we possibly can! Sincerely, Your Motto Hosts