Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
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Reviews of The Zense Boutique Hotel

3.5 out of 5
The Zense Boutique Hotel
88/8 Moo 7, Tumbol Watchan, Phitsanulok, Phitsanulok

Reviews

8.2

Very good

Rating 10 - Excellent. 12 out of 32 reviews" "
Rating 8 - Good. 15 out of 32 reviews" "
Rating 6 - Okay. 1 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Vladislav

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is on one of the major roads. It is clean, breakfast has only 4 items, but coffee is good. Nothing special but nothing to complain about.
Stayed 6 nights in Oct 2023
Response from June on 1 Nov,2023
Thank you for staying with us. If anything goes wrong we apologize and will be improved for the better. Sincerely yours, Front Office Department

4/10 Poor

steven

Stayed 1 night in May 2022
Response from June on 30 May,2022
Thank you for staying with us. If anything goes wrong we apologize and will be improved for the better. Sincerely yours, Front Office Department

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I erroneously booked 2 rooms for a day I had already paid for. The staff at the hotel contacted Expedia provided step-by-step instruction to resolve my double payment, but the hotel elected not to refund my money or to apply it to a subsequent night's stay (they wanted us to pay for two rooms for an additional night, and to pocket my money rather than to provide a constructive solution. I had asked the hotel staff to provide me with the number of the hotel manager or the owner (BMW 750 parked just outside the front door) on several occasions, but the staff refused to provide it, stating he was "on vacation". I told the hotel staff that I was on vacation, too, but that made no difference to them. Oddly, the night before we had received a call from the front desk, at midnight, waking us and asking us to come downstairs regarding our room. When we arrived, the night auditor was with the front desk staff, and told us our duplicate payment would be applied to the next night, and that everything was all right, not to worry. We woke, went out shopping and to do some errands, and returned to the hotel to find the same front office staff present, telling us that the manager had refused to apply the payment, and asked us to pay for another nights stay for two rooms. While we were waiting, a German traveler walked in the front door, and told us he had the same experience with the hotel keeping his money. The manager and over of the hotel are crooks.
Stayed 2 nights in Mar 2020

10/10 Excellent

Rene G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Value
Best value for a hotel in Phitsanulok. There is only one hotel better than this hotel in Phitsanulok and given the price difference between that hotel and this hotel, the Zense Boutique Hotel is a better value. This was our third stay in three straight years with our child and this hotel is child friendly and the staff was very helpful and friendly. Highly recommended for families. We stayed nine nights and the service was consistent and good. We had dinner in the hotel in some of the nights for convenience and the food was decent. If you are doing road trips up northern Thailand, we would recommend in staying at this hotel since it is on the main road that connects Bangkok to the northern provinces and also the road to Sukhothai. Don't forget swim suits since there is a kid friendly pool at the hotel.
Stayed 9 nights in Dec 2019
Response from Nonlaphan on 9 Jan,2020
Dear Dennis, Thank you very much for taking time to review our hotel and we are very delighted to know you had a great stay with us here. We aim to provide the best service to our guests. We look forward to welcoming you to The Zense Boutique Hotel when you travel to Phistanulok again. Warm Regards, Nonlaphan Assistant Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Good service -Location -Close on the main road -Big room and clean.
Stayed 1 night in Mar 2019

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay with the same excellent experience
Good safe and quiet place for my family to stay. Kid friendly hotel. Very nice staff with good service. This is our top pick for visiting Phitsanulok area. This was our second stay at this hotel. We would book this hotel again for our next visit here in Dec 2019.
Stayed 9 nights in Dec 2018

8/10 Good

Maurilio

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
One night stay
Great place, large size. We had a car otherwise not much around within walking distance. Only downside was we found hair on the bathroom floor and in living area that suggests it wasn't cleaned that well. When we reported it and someone came to look, she said someone would come clean it, but nobody ever did. We were driving from Chiang Rai to Bangkok and this was a good half way point to stay for a night.
Stayed 1 night in Jan 2019

4/10 Poor

manonsama, Bangkok

Disliked: Property conditions & facilities, room comfort
Business Hotel outside Phisanulok
It is only bed and breakfast hotel. And it is not boutique hotel, it is business hotel.
Stayed 1 night in Mar 2018
Response from Management Team on 6 May,2018
Dear Khun Manonsama, On behalf of The Zense Boutique Hotel Phitsanulok, It was nice having you stay with us and thank you for your feedback posted. For your any inconvenience caused when you stayed at the hotel, We will bring your valuable comment to share with our management teams and try to improve our service toexceed guests expectation. We are looking forward to warm welcoming you back to the hotel with better service in the future soon. Yours sincerely; Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just stayed for a family trip. This hotel is very clean with all new furnishings. Recommended to stay at this hotel if visiting Phitsanulok.
Stayed 1 night in Dec 2017

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service by all of the staff. Hotel very clean, beds very comfortable, nice pool.
Stayed 2 nights in Nov 2017

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Phitsanulok
Excellent, new hotel. Marvelous, attentive service, nice pool, great food.
Stayed 1 night in Sep 2017
Dear Mr. Paul, On behalf of The Zense Boutique Hotel , we would like to thank you for your feedback. I will share your good review to our team member. We wish to welcome you again in your next holiday to Phitsanulok. Sincerely yours; Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, bright, comfortable boutique hotel
We stopped in Phitsanulok for two nights en route to Bangkok from Chiang Mai and we were delighted with the choice of this hotel, which only opened in October 2016. The rooms were clean and bright, and the beds and linen were exceptional.

10/10 Excellent

bec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel and lovely staff
Traveling through and needed a nice place to stay- this was perfect! The staff were so helpful and friendly!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Hotel with good facilities and kind fully staffs.
A new established hotel with good facilities and willingness of services of staffs.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
อยู่นอกเมืองไปนิด​แต่สะดวกสบาย​เหมาะสำหรับคนมีรถ
Stayed 1 night in Jan 2023
Response from Ai on 12 Feb,2023
ขอบพระคณลกคาทเลอกมาพกกบโรงแรมเรานะคะ และขอบพระคณสำหรบรววทคณลกคาไดแสดงความคดเหนใหกบทพกของเราคะ ทางเรายนดตอนรบและยนดใหบรการลกคาตลอดการเขาพกกบเรา หากมอะไรผดพลาด ทางเราขออภยและจะนำไปปรบปรงใหดกวาเดมคะ ขอบพระคณคะขอแสดงความนบถอ,แผนกตอนรบสวนหนา

8/10 Good

THAWEECHOK, Bangbung

Stayed 1 night in Oct 2022

8/10 Good

thayapa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
สถานที่ดีมาก พนักงานบริการดี
สถานที่ดีมาก อาหารเช้ามีให้เลือกน้อย คงเพราะช่วง covid19 มีคนเขเาพักน้อย
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適的酒店
酒店清潔,員工有禮,洗澡熱水足夠,,酒店有電梯,對面有按摩店,駕車10分鐘可以到DINO Market
餐廳
套房
早餐5選1
Stayed 1 night in Nov 2019
Response from Poy on 21 Dec,2019
Dear Ka Man Chui, Thank you very much for taking time to review us. We are very delighted to know you had a great stay with us here. We will cooperate to develop and train our staff regularly as our goal is to provide the best service to our guests. We look forward to welcoming you to The Zense Boutique Hotel when you travel to Phistanulok. Warm Regards, Nonlaphan Assistant Manager

8/10 Good

soungsuda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
บริการดีค่ะ
เข้าพักที่ห้อง 414 ครั้งนี้รู้สึกแปลกที่ wifi ไม่แรงเหมือนทุกครั้งที่มา แถมโชคร้ายตอนกลางคืนถึงเพิ่งทราบว่าห้องข้างๆมีเด็กมาด้วยถึง3คน เล่นเปิดปิดประตูถึงเกือบเที่ยงคืน เลยแจ้งreception ว่าต้องขอเปลี่ยนห้องพรุ่งนี้ เจ้าหน้าที่ที่ คุณทรงพล รับเรื่อง และเตรียมพร้อมมาก พอตอนเช้าลงมาทานอาหารเช้า คุณทรงพลมาขออภัย(กับเสียงจากห้องข้างๆ) และเมื่อทานอาหารเช้าแล้ว ก็มาช่วยดำเนินการย้ายของไปห้อง 419 อย่างเรียบร้อย แถมห้อง 419 นีเ wifi กลับมาแรงเหมือนเดิมด้วย
Stayed 3 nights in May 2019

10/10 Excellent

soungsuda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

soungsuda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
บริการดีเลิศ
โรงแรมดี ห้องกว้าง สวย ใหม่ เตียงนอนสบาย แอร์เย็น น้ำอุ่น wifiแรง พนักงานดีมากๆ
Stayed 1 night in Mar 2019

10/10 Excellent

Andrea, São Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrivel!
Simplesmente sensacional! Funcionarios extremamente simpaticos, prestativos e educados. O quarto é sensacional! Decoracao moderna, luxuoso e muito confortavel. Nao esperavamos tudo isso pelo valor que pagamos. A piscina é maravilhosa tambem. O cafe da manha tem pouca variedade, mas esta bem acima da media dos outros hoteis que ficamos na Tailandia. Da para se virar bem. Tem bastante comida tailandesa, porem da para passar bem. Adoramos e voltariamos com toda certeza. Incrivel mesmo, ainda mais pelo preço extremamente baixo.
Stayed 2 nights in Dec 2018

6/10 Okay

Ken

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2018

8/10 Good

saravut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

totti, bkk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ที่พักดีๆในเมือง2แคว
สระว่ายน้ำเป็นระบบน้ำเกลือดีมาก ห้องพักสะอาด เงียสงบเสียงไม่ดัง บริการเตียงเสริมรวดเร็ว
Stayed 1 night in Jun 2018
Response from Management Team on 18 Jun,2018
เรียน แขกผู้มีอุปการคุณ ในนามของโรงแรมเดอะเซนส์ บูติค โฮเท็ล พิษณุโลก ขอขอบพระคุณท่านที่ไว้วางใจเลือกใช้บริการกับเรา และขอขอบพระคุณท่านอีกครั้งสำหรับคะแนนและความคิดเห็น เราจะนำไปแจ้งแก่พนักงานทุกท่านให้ได้ทราบเพื่อเป็นกำลังใจในการทำงานต่อไป และเราจะไม่หยุดยั้งที่จะพัฒนาสิ่งต่างๆรวมถึงการบริการให้ดียิ่งขึ้น ทางโรงแรมหวังเป็นอย่างยิ่งว่าจะได้มีโอกาสต้อนรับท่านอีกเมื่อเดินทางมาเยือนจังหวัดพิษณุโลก ขอแสดงความนับถือ ฝ่ายบริหาร

4/10 Poor

Tanya

Liked: Cleanliness
Disliked: Property conditions & facilities
ที่พักใหม่สะอาดแต่มีเสียงรบกวน วัสดุก่อสร้างมวลเบา ได้ยินเสียงของห้องข้างเคียงคุยกัน ประตูปิดดัง เสียงจากภายนอกเข้ามา ตัวห้องไม่เก็บเสียง
Response from Management Team on 6 May,2018
Dear Khun Tanya, ในนามของโรงแรมเดอะเซนส์บูติคโฮเท็ล พิษณุโลก ขอขอบพระคุณท่านที่ไว้วางใจเลือกใช้บริการกับทางโรงแรมของเรา และขอขอบพระคุณท่านอีกครั้งที่สละเวลาแสดงความคิดเห็น ให้กับทางโรงแรม สำหรับข้อเสนอแนะของท่านทางโรงแรมจะนำไปแก้ไขและปรับปรุงต่อไปเพื่อทำให้ลูกค้าทุกท่านได้รับการบริการที่ดียิ่งขึ้น หากมีข้อผิดพลาดประการใดทางโรงแรมต้องขออภัยมา ณ.ที่นี้ด้วยค่ะ หวังเป็นอย่างยิ่งว่าทางโรงแรมจะได้มีโอกาสต้อนรับท่านอีกเมื่อเดินทางมาเยือนจังหวัดพิษณุโลก ขอแสดงความนับถือ ฝ่ายบริหารโรงแรมเดอะเซนส์บูติค พิษณุโลก

8/10 Good

Göran

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2018
Response from Hotel Team on 4 Mar,2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort