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Reviews of Feliz Urban Hotel

4.5 out of 5
Feliz Urban Hotel
#3 Bis, Street 288, Boeung Keng Kang, Commune, Chamkarmon District, Phnom Penh

Reviews

8.2

Very good

Rating 10 - Excellent. 15 out of 43 reviews" "
Rating 8 - Good. 22 out of 43 reviews" "
Rating 6 - Okay. 4 out of 43 reviews" "
Rating 4 - Poor. 0 out of 43 reviews" "
Rating 2 - Terrible. 2 out of 43 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff were wonderful, the room was big, beautiful and comfortable. The bathroom is luxurious but was very badly cleaned. After being notified the staff were very apologetic and cleaned it immediately.
Stayed 2 nights in Mar 2020
Response from Raing Arun on 3 Apr,2020
Thank you so much for your feed back with our khmer of hospitality and we wish to have a chance to welcome you again in nearest future coming soon. Thx

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
+ Very clean better than most 4-5 star very good value for money - Problem with TV which got sorted and hot water would run out after a short time
Stayed 4 nights in Sep 2019
Response from Mr.Raing Arun. on 11 Oct,2019
Thank you so much for your feedback and we would to learn more with your commend.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in BKK51 residential area. I appreciated the choice of restaurants and coffee shops nearby. It is not too far from the central tourist attractions. The staff were very friendly and spoke excellent English. I arrived early and after a short wait they enabled me to check-in much earlier than 2pm which was very much appreciated. The rooms are spacious and well appointed. I enjoyed my 5 day stay and would return to the hotel.
Stayed 4 nights in May 2019

8/10 Good

Kam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is convenience and the room is clean and big. I will come again.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like tidy and clean. If provide fruit refreshment will be sweet
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2019
Response from Arun Raing, on 4 Feb,2019
Dear Valued Guest, We're sorry with your review that did not put any commend just only 1 out of 5 on Expedia. Hope you will come back again. Kind Regards, Mr.Raing Arun, General Manager.

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Found the room rate almost increased 70 % compared i booked early last year
Stayed 1 night in Jan 2019
Response from Arun on 10 Jan,2019
Dear Valued Guest, Thank you so much for feedback and we wish to have and other chance to welcome you again. Kind Regards, Mr.Raing Arun, General Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Good
Stayed 3 nights in Dec 2018
Response from Arun on 10 Dec,2018
Thank you so much for your feedback as 4 out of 5 review on Expedia page.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2018
Response from Mr.Raing Arun. on 3 Dec,2018
Thank you so much for your feedback with our hospitality as 4 out of 5 review on Expedia site.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Friendly Staff. Great Location, nearby restaurant and supermarket.
Stayed 3 nights in Oct 2018
Response from Mr.Raing Arun, on 3 Dec,2018
Thank you so much for your wonderful 5 out of 5 review that post on expedia site with our khmer hospitality at Feliz Urban Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed for a week. New hotel located nearby restaurants. Large room, pool and fitness center is a plus. Ala carte breakfast for 10usd. I prefer buffet serving Hotel staff were friendly STAFF S
Stayed 4 nights in Oct 2018
Response from Mr.Raing Arun, on 3 Dec,2018
Thank you so much for your wonderful feedback with our khmer hospitality at Feliz Urban Hotel..We wish to have a chance to welcome you again for your next visit us...

8/10 Good

Brandon, Camano Island, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are spacious, nicely appointed, and very clean, modern and comfortable. The staff is friendly and helpful. The pool is a cool feature, but very small and I would imagine it could be crowded during peak season since there are not many chairs or space around the pool. The location is within walking distance of some good coffee, restaurants, and other shops. However, the construction around the hotel is in full swing with large buildings being built all around. This is the case with a lot of Phnom Penh right now. The noise was annoying only at times. My biggest disappointment was the "balcony." Not much more than a space to hang out and smoke (I don't). It looked down on a narrow alley and I could almost touch the building being built next door (not really, but it felt that way - very close). No chairs to sit on and I doubt you could even fit one on such a narrow space.
Stayed 2 nights in Jul 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Only one irresponsible reception staff.
Tottaly satisfied. I booked airport taxi from the hotel in advance. But when i checked out, this staff didn't know it and her behavior was not polite. And i asked how can i get a receipt of taxi and she said the driver has it. But he didn't have. I told driver to call to the hotel and let me talk with her but she didn't answer. Only one staff made my stay bad.
Stayed 1 night in May 2018
Response from Mr.Arun on 18 Jun,2018
Dear Valued Guest, Thank you so much for your feedback with our Receptionist to provide Taxi service and we're sorry to hear that from you. We will improve and will this problem. Please have a nice day ahead. Kind Regards, Mr.Raing Arun. General Manager.

10/10 Excellent

Chai, Petaling Jaya, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to nice restaurants and cafes
A nice clean cosy hotel with cafes and restaurants serving delicious food example Starbucks Reserve Cafe & Mok Mony Restaurant within walking distance. The hotel staff were very friendly and helpful.
Stayed 3 nights in May 2018

10/10 Excellent

Cletus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenom Penh jewel
It was a very new hotel.The location was great and the staff and amenities could not have been better.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Good and clean hotel. Location is good as well with many fnb options

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the City
I stayed at the Feliz Urban because it was very affordable and close to my office. I chose wisely! The hotel is immaculate, quiet, beautifully decorated, has exceptional service, and is within walking distance of so many restaurants and landmarks. I absolutely loved my stay. Be sure to ask for a room on a higher level to minimize street noise. One thing to be aware of - this hotel has beautiful soaking tubs, but only ~10 min. worth of hot water at one time, so it will take you all night to fill those tubs. Your showers also need to be short. Everything else was perfection.
Stayed 10 nights in Feb 2018

10/10 Excellent

Stijn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Mr.Arun Raing. on 10 Jan,2018
Dear Value Guest, Thank you so much for your feedback with our Khmer's culture of hospitality at Feliz Urban Hotel. We wish to have a chance to welcome you again next visit us. Kind Regards, Mr.Raing Arun. General Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well maintained. Close to everything
Large room wiht excellent appointments. Would pay 4-5 times as much for similar room in Australia or USA. Best hotel experience in Phnom Penh to date and we've lived here for 6+ years!
Stayed 1 night in Nov 2017
Response from Mr.Arun on 26 Dec,2017
Dear Value Guest, Thank your so much for your support us and feedback with your wonderful experience at Feliz Urban Hotel we wish to have a chance to welcome you again in near future coming. Kind Regards, Mr.Raing Arun, General Manager.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Schoon, netjes goede locatie. Mooi uitzicht van het dak
Stayed 1 night in Mar 2020
Response from Arun Raing on 3 Apr,2020
Thank you so much for your feed back with our khmer of hospitality and we wish to have a chance to welcome you again in nearest future coming soon. Thx

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
기성비 별로인 호텔
방도 쾌적하고 화장실도 넓고 괜찮은데 뜨거운물이 지속적으로 안나와요. 욕조에 물 받아 쓸려면 10분 전에 스위치 켜 놨다가 물 틀어야 나오는데 그마저도 오래 지속 못 갑니다. 다시 기다렸다 물 받아야하고.. 이걸 한 3번하면 욕조에 담글 만한 물량이 됩니다. 수영장은 굉장히 협소합니다.
Stayed 1 night in Sep 2019
Response from Mr.Raing Arun. on 11 Oct,2019
Thank you so much for your feedback and we will keep your concern to improve our services.

10/10 Excellent

Einar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Po Yan Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suggest all breakfast should comes with fruit
Stayed 4 nights in May 2019

10/10 Excellent

MAOYUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and staff very friendly It’s a very nice hotel
Stayed 3 nights in May 2019

6/10 Okay

KA LUNG

Liked: Cleanliness
Gym Room equipment not enough
Room is nice but the price is little high.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
冷蔵庫周りにアリがたくさんいました。 お湯が、夜は出なくなり、水でした。1日あたりの湯量が決まっているのか？
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2019
Response from Mr.Raing Arun. on 21 Feb,2019
Thank you so much for your feedback with our Khmer of Hospitality and we wish to have a chance to welcome you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
綺麗な部屋でよかったです。
Stayed 1 night in Feb 2019
Response from Mr.Raing Arun, on 21 Feb,2019
Thank you so much for your feedback on Expedia 4 Out of 5 with our Khmer of Hospitality and we wish to have a chance to welcome you again.

8/10 Good

TOSHIAKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
まずまずですね！
ホテルスタッフは感じもよく、そこそこ教育も行き届いている印象です。 このエリアは徒歩で行ける飲食店も多く便利です。 長期の滞在が多いので、朝食メニューに1週間いると飽きるので1週間くらいで他ホテルに変えてますが、こちらは滞在中に組み込みたいと考えたいます。 以前は近くのKATARIHOTELを利用していましたが、最近中国人が増え、朝食時からうるさく騒ぎ、電話で大声で話し始める等で最近は利用しなくなりました。
Stayed 6 nights in Jan 2019
Response from Mr.Raing Arun, on 21 Feb,2019
Thank you so much for your feedback on Hotels.com 8 Out of 10 with our Khmer of Hospitality and we wish to have a chance to welcome you again.

8/10 Good

Salt, 東京

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018
Response from Raing Arun, on 4 Jan,2019
Thank you so much for your wonderful photo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족함
인근 편의시설인프라가 매우 좋고, 호텔도 새 건물이라 매우 청결함. 직원들도 친철함. 다만, 욕조에 온수 받을때 뜨거운물이 계속 나오지 않아 기다렸다가 이어서 받음
Stayed 6 nights in Nov 2018
Response from Arun on 10 Dec,2018
Thank you so much for your feedback as 5 out of 5 review on Expedia page.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
便利な立地です
近くにスタバやレストランも沢山あって便利でした。部屋もキレイでスタッフも親切。15階のbarは景色がよかったけど、部屋にチャージできなかったのが残念。
Stayed 3 nights in Nov 2018
Response from Mr.Raing Arun. on 3 Dec,2018
Thank you so much for your feedback with our hospitality.

10/10 Excellent

Yongjin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
객실은 매우 넓고 청결했습니다. 프론트직원이나 조식을 제공하는 직원들도 친절했습니다. 번화가인 BKK안에 있어서 근처 PUB에서 맥주마시거나 스타벅스에서 커피 마시기에도 가까워서 좋습니다.
Stayed 5 nights in Nov 2018
Response from Mr.Raing Arun. on 3 Dec,2018
Dear Yongjin on, Thank you so much for your top up 5 out if 5 review on expedia site for your wonderful stay at Feliz Urban Hotel.. We wish to have a chance to welcome you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주 좋은데 소음...
크고 깨끗 친절 근처에 먹을 곳도 많고 별다방 가까워 위치도 최고... 인데 낮에는 공사장 소음, 밤에는 클럽소음이 방으로 들어옴. 공사장 소음이야 시간 지나면 사라지겠지만... 클럽은... 어쩔?? 클럽 소음에 짜증나서 직접 가서 맥주 한잔 마셔봤는데... 고추밭 ㅇㅇ ㅋㅋㅋ 맥주값 아깝 ㅋㅋㅋ
Stayed 6 nights in Oct 2018
Response from Mr.Raing Arun, on 3 Dec,2018
Thank you so much for your 4 out if 5 review that post on expedia site with our khmer hospitality and guest service at Feliz...

8/10 Good

동완

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018

8/10 Good

동완

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

10/10 Excellent

Sunny, VN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Room is big and comfortable with a very nice bathroom.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location and easy to travel everywhere in the city. A little bit smelly at the inside corner of the room, Amigo Bar has wonderful view.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
冷凍庫が広い
バスタブがあるを写真で見たので宿泊したが，湯量の制約からバスタブを上手に使えなかったのは心残りで残念。 白を基調とした部屋は清潔感があり，十分すぎるほどの広さ。夜は非常に静かでした。 特筆すべきは冷蔵庫の冷凍スペースが広いこと。アイスクリームを買いだめしておけるので好きな時に食べられる。 朝食はもう少し選択肢があるとよいかな。サラダバーは無かったと思う。
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
整體不錯
Stayed 3 nights in Dec 2017
Dear Value Guest, Thank you so much for your feedback with your hospitality at Feliz Urban Hotel. We will keep improving our service to have a chance to welcome you again. Kind Regards, Mr.Raing Arun, General Manager.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neues Stadthotel in guter Lage
Vom ersten Empfang an bis zum Flughafentransfer war das ganze Personal überaus freundlich und sehr hilfsbereit. Willkommensgetränk sehr lecker. Zimmer groß und mit sämtlichen Kosmetikartikel wie Rassierer, Zahnbürste, Conditioner, etc. ausgestattet. Kleiner aber feiner Pool auf der 14. Etage. Von der Dachterasse aus hat man einen traumhaften Ausblick über Phnom Penh. Beim Frühstück hat man ca. 12 verschiedene Auswahlmöglichkeiten. Haben im Restaurant sehr gut gegessen. Empfehlenswert zum Hotelrestaurant ist unsererseits auch das preisgünstigere "Feliz Hostel" da ähnliches Angebot jedoch Getränke und Speisen günstiger. Wir können das neue Hotel Paaren sowie auch Geschäftsreisenden weiterempfehlen.
Stayed 1 night in Nov 2017
Dear Maria, Thank you so much for your wonderful memory with us during your stay at Feliz Urban Hotel... with your feedback it is our energy to keep hard working to improve our service and have a chance to welcome you again. Kind Regards, Mr.Raing Arun. General Manager.