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Reviews of Hotel Pisa Tower

3 out of 5
Hotel Pisa Tower
Piazza Daniele Manin, 9, Pisa, PI

Reviews

8.8

Excellent

Rating 10 - Excellent. 453 out of 875 reviews" "
Rating 8 - Good. 305 out of 875 reviews" "
Rating 6 - Okay. 81 out of 875 reviews" "
Rating 4 - Poor. 24 out of 875 reviews" "
Rating 2 - Terrible. 12 out of 875 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything !!!about this Hotel
Stayed 2 nights in May 2024

10/10 Excellent

Akram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent receptionist. Super friendly and patient with great customer care
Stayed 1 night in Apr 2024

10/10 Excellent

Colette

Travelled with group
Great hotel staff and location. Offers early check in for a price
Stayed 1 night in Apr 2024

6/10 Okay

Adam, Blackstock

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff at front desk was 10/10. What isn’t mentioned anywhere is that the family room is a couple sketchy blocks away in an apartment building. I wouldn’t have booked knowing this. Hope it helps another family avoid the same mistake.
Stayed 1 night in Apr 2024

8/10 Good

John, New York

The staff is welcoming and helpful, gave me a map and explained where to find everything I was looking to see and do. Great location.
Stayed 1 night in Apr 2024

10/10 Excellent

Steve

Liked: Staff & service, property conditions & facilities
A little delay getting into our room but staff was very accommodating. So close to the tower and duomo area that we could see it from our room.
Stayed 1 night in Apr 2024
Response from Ines on 7 Apr,2024
Thank you very much dear for your review,we are happy that you enjoyed your stay

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated right next door to the Tower, you literally walk out of the door, through an arch and the whole Cathedral and Tower piazza are in front of you.
Stayed 1 night in Mar 2024
Response from Ines on 7 Apr,2024
Thank you very much dear for your review,we are happy that you enjoyed your stay

6/10 Okay

Mercedes Ascaso

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed in a separate building (which I did not realised I had booked until the day) and therefore there was no hotel staff at arrival after hours. Location really good (walking distance from Piazza dei Miracoli), good space for the 4 of us, good beds for a night sleep (which is all we used it for) and staff helpful. However, the property status of repair was poor (mould and plaster bubbling and flaking off, a broken roller shutter, unkept outdoor communal areas) and next to a construction site, so at 8am I was woken up by excavators and power drills, which in addition to being very loud, were shaking the building like in an earthquake.
Stayed 1 night in Apr 2024
Response from Ines on 7 Apr,2024
217 / 5.000Risultati della traduzioneRisultato di traduzioneDear guest,thanks for the review.We are very sorry that you were not satisfied. Unfortunately, the building next door or above is not our responsibility, as are the construction sites.We hope to see you again soon

8/10 Good

Fabio

Travelled with partner
We stayed here for 1 night. The pros are that it is literally a minute walk from the Leaning tower. We arrived at the property at 12pm but unfortunately could only check in at 2pm. The receptionist however was kind, helpful and allowed us to store our bags in the luggage room whilst we went to grab lunch. Check in was smooth and we had the pay €5 euro city tax (although it said €1.50 each on the wall 🤔) which we weren’t aware of but not a problem. As we went into our room on the 1st floor, we were pleasantly surprised with a nice room. There was a fridge, hairdryer, an extra pillow, a coffee machine as well as Netflix on the TV which is something we haven’t had in previous hotels. The negative about the hotel was that you could hear a lot of noise. The main noise especially whilst sleeping was a weird pipe noise, as if someone was flushing the toilet and it was making a noise after but this was every 5-10 minutes which wouldn’t go away. This affected mine and my partners sleep as it was constant throughout the night. The heated rail stayed on in the bathroom which made the room quite hot and then when I turned the air con on for 10 mins, it then wouldn’t turn off. Eventually it did. If you are looking for a convenient stay local to the leaning tower of Pisa this is a great hotel. Just a shame about the noise over night ( I hope was just a temp issue)For a 3* star hotel the room is nice and would have been a pleasant stay if there was no noise.
Stayed 1 night in Feb 2024
Response from ines on 21 Feb,2024
Dear guest,Thank you so much for your wonderful review. We are happy to have made your stay a pleasant one.I'm sorry about the room, if you stayed an extra night (since the problem was at night) we would have changed it for you.The tourist tax has recently increased by one euro, we haven't had the opportunity to change the sign yet, you can still check online.We hope to have you as a guest again

8/10 Good

Nyssa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute room with updated bathroom. Was a bit noisy. Excellent location and friendly staff.
Response from ines on 21 Feb,2024
Dear guest,We are sorry for the noise, unfortunately (and fortunately) we are in the most populated square in Pisa.We hope to have you as a guest again, maybe the first time I will give you a room on the first floor,See you soon

10/10 Excellent

Hasan, richardson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ines on 1 Feb,2024
Dear guest, we are honored and happy to have made you feel good!We hope to see you again

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay for the price. Good value for money. Excellent communication from the staff. Some have mentioned the annexe being down a dark alley, I think you can ignore this negativity, it was perfectly quiet and safe, even in winter. We would definitely return.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jigna

Stayed 1 night in Sep 2023
Response from ines on 3 Dec,2023
Thank you so much for the wonderful review, we are sorry that we were still finishing the improvements.We really hope to see you again soon!Ines

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service
Great location. Noisy floors. Patrons not considerate of noise levels (NOT the hotel’s fault). Shower intermittently hot, cold. But, staff are super friendly, helpful.
Stayed 1 night in Nov 2023
Response from ines on 17 Nov,2023
Thank you very much dear guestYour opinion is always important to us

8/10 Good

Naomi

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from HOTEL PISA TOWER STAFF on 9 Nov,2023
Thank you for your kind review, we hope to host you again in the near future.

8/10 Good

S

Travelled with family
Liked: Cleanliness
When you come out of the hotel, you can go to Pisa entrance in a minute. Railway station justv10 minutes walk. Very goodlocatio, if you dont want to walk more.
Stayed 2 nights in Oct 2023
Response from HOTEL PISA TOWER STAFF on 9 Nov,2023
Thank you for your kind review, we hope to host you again in the near future.

2/10 Terrible

Robert

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bait and switch. At check-in they told us the room was not in the same building. They walked us a few blocks away down a dark alley and took us to an old dirty room. Felt very sketchy. We said we didn’t like and and wanted a refund. They said they would see what they could do on a refund. We left and drove to Florence. The next day they emailed refusing a refund. This place is a scam.
Response from HOTEL PISA TOWER STAFF on 3 Nov,2023
Dear Guest, Thank you again for choosing HOTEL PISA TOWER. We value feedback as we believe our customer reviews help us improve the service we provide. We would like to point out that, as our staff explained in person, every time our Customers book online, the booking portal always highlights the location and description of the rooms (e.g.: Quadruple Room; Budget Quadruple Room SEPARATE BUILDING) and the prices change accordingly, so that our Guests can feel free to choose the type of room that best meets their needs. you have been assigned the room you booked as indicated in the reservation. Regarding the cleanings, we would like to inform you that after you checked out our staff entered the room to check, and it was found clean and unused, our staff was not informed about this kind of problem and, since you did not like the room, we also suggested a free change of the room with a bigger one, your part declined and did not accept.We are so sorry to hear that you were unable to take advantage of all the services we offer. The satisfaction of our customers is what drives all the staff of the Hotel Pisa Tower. However, we hope to host you again in the future. Kind regards, HOTEL PISA STAFF.

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This delightful hotel is situated just steps from the Leaning Tower (40 seconds walk apparently). It’s so easy to enjoy the area at night or during day time hours. The staff were so welcoming and hospitable. Loads of options to dine and to explore. We would certainly stay here again.
Stayed 1 night in Oct 2023
Response from ines on 1 Nov,2023
Thank you very much dear guest, customer feedback is always useful and rewarding for us!

10/10 Excellent

Philippa

Stayed 4 nights in Oct 2023
Response from ines on 1 Nov,2023
Thank you very much dear guest for your feedback, hope to see you again

6/10 Okay

Louis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location to “Leaning Tower of Pisa”, shopping and restaurants. A very convenient location.
Stayed 1 night in Oct 2023
Response from ines on 29 Oct,2023
Thank you very much dear guest every review is important to us! Until next time

10/10 Excellent

Mai Na

Stayed 1 night in Oct 2023
Response from ines on 17 Nov,2023
Thank you very much dear guestYour opinion is always important to us

8/10 Good

Eoin

Stayed 1 night in Oct 2023
Response from HOTEL PISA TOWER STAFF on 24 Oct,2023
Thank you for your kind review. We hope to have the opportunity to host you again in the near future!

10/10 Excellent

Cunningham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at the annexe and it was very very clean. Ideal location for us and Ines ( I think she is the Manager) was very helpful in assisting at check in and getting us transport. We will definitely use the hotel again
Stayed 1 night in Oct 2023
Response from HOTEL PISA TOWER STAFF on 24 Oct,2023
Thank you for your kind review. We hope to have the opportunity to host you again in the near future!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little place, excellent location and communication was great, especially as we had to check in after midnight.
Stayed 1 night in Oct 2023
Response from HOTEL PISA TOWER STAFF on 14 Oct,2023
Thank you very much dear guest for your excellent review.We are happy that you enjoyed our stay

10/10 Excellent

Nanci

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint building with character and architecture. Steps from the entrance to the Piazza del Duomo. Ideal for a quick visit to the Piza Tower and other attractions.
Stayed 1 night in Oct 2023
Response from ines on 3 Oct,2023
Thank you very much dear guest for your wonderful review,We hope to host you again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel at Pisa Tower
Nice hotel and perfect location to Miracle Square/ Pisa Tower. Hotel Desk Manager was great, quick layout of area, good locations to visit and general tourist info that was helpful!
Stayed 1 night in Sep 2023
Response from ines on 3 Oct,2023
Thank you very much dear guest for your wonderful review,We hope to host you again!

10/10 Excellent

Nahid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolute amazing. It’s literally one minute away from the tower but shockingly that isn’t the best part about this hotel. What really stood out was the staff. They were incredibly reliable and friendly. The woman at the front desk was so kind it was remarkable. She helped us with our bags, gave recommendations to restaurants, stored our bags, and called us a taxi when we were leaving. It was honestly remarkable. The hotel room was nice, clean, and spacious as well! 10/10 would recommend again.
Stayed 1 night in Sep 2023
Response from ines on 30 Sept,2023
Thank you very much for your very kind comment, we are very happy to have made your stay pleasant.We hope to see you soon,Ines

10/10 Excellent

Ava

Liked: Cleanliness, staff & service
Loved this, the tower is Pisa is within walking distance. It’s the perfect walking spot with kids. We didn’t need a car or any form of transportation, you simple walk out the hotel into the park to view the tower. There are many restaurant options by the tower. Loved this location.
Stayed 1 night in Sep 2023
Response from ines on 30 Sept,2023
Thank you very much for your very kind comment, we are very happy to have made your stay pleasant.We hope to see you soon,Ines

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely stunning!
I booked a room for myself and my mum at late notice, I booked a double bedded room as that was all they had left. I emailed them directly after booking to ask if they were able to supply me with an additional camp bed for the room. They replied within 10 minutes of my request explaining they had reshuffled some rooms and provided us with a room with a double and single bed- perfect! We arrived early for check in but were able to leave our bags at the reception. The location couldn’t have been better, it was more than we could have hoped for! We had a walk around Pisa and headed back to the hotel an hour later to get our room. The room was large, specious, bright and spotless! We then headed down to the back garden which was tranquil and a great place to relax for a while. Overall, the customer service was incredible, the location is fabulous and the room was immaculate. Overall we were extremely happy with our stay and will be returning and recommending to all our friends and family. Thanks again!
Stayed 1 night in Sep 2023
Response from ines on 30 Sept,2023
Thank you so much for the wonderful review, we are very happy with it.We hope to have you back again!Good dayInes

10/10 Excellent

Ariadne

Stayed 1 night in Sep 2023
Response from HOTEL PISA TOWER STAFF on 27 Sept,2023
Thank you for staying with us!

8/10 Good

Marsha, Plymouth

Stayed 1 night in Sep 2023
Response from ines on 20 Sept,2023
Thank you very much dear guests for your excellent review.We are happy to have made your stay pleasant.We hope to see you again soon.SincerelyInes

10/10 Excellent

Dr Robert M

Stayed 1 night in Sep 2023
Response from ines on 17 Sept,2023
Thank you very much dear guest for your excellent review.We are happy that you enjoyed our stay

10/10 Excellent

MISS

Stayed 1 night in Sep 2023
Response from ines on 17 Sept,2023
Thank you very much dear guest for your excellent review.We are happy that you enjoyed our stay

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from HOTEL PISA TOWER STAFF on 14 Sept,2023
Thank you for your kind review!

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is amazing for the Tower, Cathedral etc! Staff were incredibly friendly and helpful!
Stayed 2 nights in Aug 2023
Response from HOTEL PISA TOWER STAFF on 28 Aug,2023
Thank you so much dear guest, you don't know what pleasure you give us, we are delighted to have made your stay pleasant!We look forward to seeing you again!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location in Pisa, right next to the Tower but outside the traffic-free zone. Kind and helpful staff. Nice comfortable room. We were in the annex rather than the main building. I am sure the main building is great, too, but we would happily stay in the annex again.
Stayed 1 night in Aug 2023
Response from Wednesday on 24 Aug,2023
Thank you so much dear guest, you don't know what pleasure you give us, we are delighted to have made your stay pleasant!We look forward to seeing you again!

10/10 Excellent

James

Stayed 2 nights in Aug 2023
Response from HOTEL PISA TOWER STAFF on 12 Sept,2023
Thank you for staying at Hotel Pisa Tower!We hope to have the opportunity to host you again in the near future!

6/10 Okay

Juliana

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The shower had black mold, not enough toilet paper. Room was way too crowded
Stayed 2 nights in Jul 2023
Response from Wednesday on 24 Aug,2023
We are very sorry for the inconvenience dear guest.You could have communicated it at the reception we would have arranged to change your room, we care a lot about our guests.We hope to have you with us again to serve you better!

10/10 Excellent

Craig

Stayed 1 night in Jul 2023
Response from HOTEL PISA TOWER STAFF on 31 Jul,2023
Thank you for your review!We hope to have the opportunity to host you again in the near future.

8/10 Good

Lucy

Stayed 1 night in Jul 2023
Response from Wednesday on 8 Jul,2023
Thank you so much for the kind review! We hope to see you again!

10/10 Excellent

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worked fine for a business trip
Great location & the room was comfortable. Room 12 had one of those multi function shower cubicles, not so good for me as its hard to shower when your head is touching the roof (OK, I am just too tall)
Stayed 4 nights in Jun 2023
Response from Wednesday on 24 Jun,2023
Thank you so much for the wonderful review, I'm glad you enjoyed it!Sorry for the inconvenience with the shower :(

10/10 Excellent

Rona

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything was great, helpful staff, clear room. Great location
Stayed 1 night in Jun 2023
Response from HOTEL PISA TOWER STAFF on 28 Jun,2023
Dear Guests, We thank you again for choosing HOTEL PISA TOWER. We really appreciate your feedback as we believe that our customers' reviews help us improve the service that we provide. We really hope to have you here again in the near future. Best Regards

10/10 Excellent

KINGSLEY

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Wednesday on 25 Jun,2023
Thank you for choosing our facility. Your opinion is very important to us. :)

10/10 Excellent

Homero

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’m very happy the days was there
Stayed 2 nights in Jun 2023
Response from Wednesday on 23 Jun,2023
Thank you very much dear guest for your review.We are delighted that your stay was excellent.We hope to have you back as our guest!

8/10 Good

Sudi

Stayed 1 night in Jun 2023
Response from HOTEL PISA TOWER STAFF on 17 Jun,2023
Thank you very much for your kind review. We are glad you had a pleasant stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Pisa hotel! Highly recommend
Great room and beautiful hotel location. Clean, spacious, bright, and comfortable. Staff was amazing as well. Good food close by and steps from the leaning tower.
Stayed 3 nights in Jun 2023
Response from HOTEL PISA TOWER STAFF on 16 Jun,2023
Dear Guests, We thank you again for choosing HOTEL PISA TOWER. We really appreciate your feedback as we believe that our customers' reviews help us improve the service that we provide. We really hope to have you here again in the near future. Best Regards

10/10 Excellent

Lucrecia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean and nice hotel. We love it
Stayed 1 night in Jun 2023
Response from Wednesday on 15 Jun,2023
Thank you very much dear guest for your beautiful review.I am happy that your stay was satisfactory.Hope to have you among us again!

10/10 Excellent

Eduardo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location.
Response from Wednesday on 14 Jun,2023
Thank you very much for your kind review.We are glad that your stay was pleasant!

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We stayed in the annex for one night. It was a great setup for our family of 5. Clean and quiet!
Stayed 1 night in May 2023
Response from Wednesday on 12 Jun,2023
Thank you so much sir for your beautiful review!I am glad that you enjoyed your stay, I hope to have you again as a guest.

10/10 Excellent

ken

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, can't get closer unless you stay in the tower itself
Stayed 1 night in Jun 2023
Response from HOTEL PISA TOWER STAFF on 4 Jun,2023
Thank you so much for your kind review! We are glad you enjoyed your stay, we hope to have the opportunity to host you again in the near future! :)