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"Very quiet and great location"

"The apartment was easy to locate with plenty of parking. The directions and communication were flawless. The location is very close to everything you could need, and I love that both bedrooms have their own bathrooms. For a small apartment, it felt massive. We walked around at night and there were others walking to nearby restaurants, so that was nice to see as well. We stayed one night to be nearby the surgical center for my little girl's surgery, but we all said we're booking it again for...

"Here’s a polished version that includes the additional details and ends with the refund issue: I had a very disappointing experience with this property. When I arrived at the scheduled check-in time, the apartment was not ready for guests. The host acknowledged that it was not prepared, which was unacceptable after I had traveled expecting to check in on time. We had an event to attend at 7:00 PM, but around 5:30 PM the host informed us that a cleaning crew had just arrived and that it would...

"This place was terrible. Primary bed was broken, couch was broken, mold in the shower, rust completely inside and outside of the coffee pot. Entry is really complicated, there are 3-4 different gates all with different gate codes and we didn’t receive the right codes to get in. No one will ever answer the phone, you can only email and when I told them everything wrong and that I didn’t want to stay there because beds were terrible and everything was broken, dirty and not cared for they refused...