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Phantom Suites

3.5 star property
Hotel with an outdoor pool, 8-minute walk to Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for Phantom Suites

Terrace/patio
Outdoor pool
Reception
Private kitchen
Bathroom
Ah Xok Suites is a haven near Mamitas Beach and Playa del Carmen Main Beach, offering an outdoor pool, in-room WiFi, and luggage storage. Unwind with local meal delivery service or seek assistance from the helpful staff at the 24-hour front desk.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Pool
  • Kitchen
  • Free WiFi

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Suite King

In-room safe, desk, blackout curtains, soundproofing

Suite King

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Kitchen
Mini-fridge
Flat-screen TV
Blackout curtains
Private bathroom
Microwave
Stovetop
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Living area

Master Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Kitchen
Mini-fridge
Flat-screen TV
Blackout curtains
Private bathroom
Microwave
Stovetop
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Suite Doble

In-room safe, desk, blackout curtains, soundproofing

Suite Doble

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Kitchen
Mini-fridge
Flat-screen TV
Blackout curtains
Private bathroom
Microwave
Stovetop
  • Sleeps 4
  • 2 Double Beds

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The price is S$63
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4 Nov - 5 Nov
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About the area

Map
Calle 44 entre 5A Avenida y 1A Avenida, Zazil-ha, Playa del Carmen, QROO, 77720

What's nearby

  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Quinta Avenida - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 9 min drive - 2.9 km
  • Punta Esmeralda Beach - 9 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪San Lucho Mezcaleria - ‬1 min walk
  • ‪Pizza Italia - ‬1 min walk
  • ‪De Local - ‬1 min walk
  • ‪Quinta Parilla - ‬1 min walk
  • ‪Colectivo Mexicano Cervecero - ‬1 min walk

About this property

Phantom Suites

Hotel near Quinta Avenida
Close to Mamitas Beach and Playa del Carmen Main Beach, Phantom Suites has plenty to offer. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Full breakfast (surcharge), smoke-free property and a 24-hour front desk
  • A lift, tour/ticket information and luggage storage
  • Local meal delivery service
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Phantom Suites include amenities, such as free WiFi, safes and sound-insulated walls.
Other amenities include:
  • Kitchens with mini fridges, microwaves and blenders
  • Griddles, stovetops and cookware/dishes/utensils

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  • Breakfast included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: MXN 150 for adults and MXN 150 for children

Things to do

  • Outdoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 3 floors
  • Built in 2021
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Griddle
  • Hob
  • Kitchen
  • Meal delivery service
  • Microwave
  • Mini-fridge
  • Restaurant dining guides

More

  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately MXN 150 for adults and from MXN 150 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Ah Xok Suites
Phantom Suites Hotel
Phantom Suites Playa del Carmen
Phantom Suites Hotel Playa del Carmen

Frequently asked questions

Does Phantom Suites have a pool?

Yes, this property has an outdoor pool.

Is Phantom Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Phantom Suites?

This hotel doesn't offer parking.

What time is check-in at Phantom Suites?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Phantom Suites?

Checkout is at noon.

Where is Phantom Suites located?

Located in Zazil-ha, this hotel is within a 10-minute walk of Mamitas Beach, Playa del Carmen Main Beach and Quinta Avenida. Super Chedraui Selecto Avenida 10 and Mario Villanueva Stadium Madrid are also within 10 minutes.

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Phantom Suites Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 48 out of 65 reviews
Rating 8 - Good. 9 out of 65 reviews
Rating 6 - Okay. 5 out of 65 reviews
Rating 4 - Poor. 0 out of 65 reviews
Rating 2 - Terrible. 3 out of 65 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Judge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday playa del carmen

Staff was friendly and courteous. Great location close to the beach.
Stayed 7 nights in Feb 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very helpful and friendly
Stayed 7 nights in Feb 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, staff and cleanliness of this property was excellent! The only complaint that myself and my party had was the mattress and futon was absolutely terrible, both were very hard and difficult to sleep on. Despite that, we were all very pleased with this place and will be back.
Stayed 4 nights in Mar 2025

10/10 Excellent

N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A smaller apartment type hotel. A very nice option near 5th Ave and walkable to shops, dining and the beach. The rooms are comfortable and well maintained. The staff were friendly and helpful. We had a couple hiccups and the staff was efficient about resolving the issue. Depending on the room, you may hear street notice of barking dog but it’s wasn’t a major concern. All in all - enjoyed our stay and would definitely return.
Stayed 5 nights in Dec 2024

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean great rooftop, spacious room, comfortable beds, downside kitchen setup not ideal. Otherwise everything was great

10/10 Excellent

Allie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Everyone was so polite and kind. The room was very large and very clean. The location is perfect for tourists that want to be near 5th Ave. If you are a light sleeper, be aware there is a bar nearby that does live music most nights. It stopped by 12 at the latest. I personally loved hearing them sing and didn’t mind the noise but that is something to be aware of!
Stayed 4 nights in Feb 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermoso hotel con todas las comodidades.

La verdad todo estuvo muy bien, a pesar del ruido de la Quinta Avenida todo muy tanquilo. Cuentan con un servicio de desayuno excelente, te preparan todo en el momento. Excelente ubicación. 100% recomendado.
Stayed 4 nights in May 2025

6/10 Okay

Kathleen R.

Liked: Cleanliness, staff & service
If you like live music this is the hotel for you. The staff were excellent and the room was very clean, it has a kitchenette and equipment. My partner loved the coffee every morning. The downside is the location is very close to a bar that blares their music until midnight, every night. Some of the music is good. If you are used to reading before bed, I suggest earplugs. The tv remote didn’t work unless you were a foot from the tv. The furniture is old but the bed was very comfortable. Linens showed a lot of usage. Shower is small but clean and modern. Personal safety was not an issue, the front door is always locked and manned by the front desk people. There was plenty of police available but we didn’t see and issues when we went out at night. Safety around the roof top pool and breakfast area was an issue. I fell and broke my wrist when moving between the pool and the bathroom. The tile was extremely slippery because of the water from the pool. There was no slip treatment on the tile or runner to absorb the water so it was very slick. No one seemed to make a big deal of my fall except to get a first aid kit and bandage for the small cut on my toe. No one offered to call for medical help or checked to see if I was okay after. It happened the day before we left so I wrapped it and bought a sling. Went to the ER when we arrived at our home airport and had it casted. If we were bigger party people it was perfect for the price and location. Very clean and friendly.
Stayed 6 nights in Mar 2025

10/10 Excellent

Tina Marie

Liked: Amenities, property conditions & facilities
Beautiful and very clean and felt very safe!!! Staff was amazing!!! Would definitely recommend and will be staying here again..
Stayed 8 nights in Mar 2025

10/10 Excellent

Nakayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved this property and the location was awesome the staff was outstanding as well so polite and informative.Overall no complaints the only thing was not enough towels and i wasnt the biggest fan of the bathroom shower door the ledge was uneven causing the floor to get wet even with a shower mat
Stayed 8 nights in Mar 2025

10/10 Excellent

Callie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close the hotel is to 5th ave. The staff is great and very helpful! Being on the quiet side of 5th ave was a plus! Everything is in walking distance. Will definitely come back in the future!!
Stayed 5 nights in Feb 2025

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent . Easy to access and walk 5th. Easy to walk to the beach. The bar on the corner had some excellent music . Breakfast was a nice option .
Stayed 8 nights in Feb 2025

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem

A hidden gem in the less busy section off right off Fifth avenue but a close walk to everything. A little loud from the bar around the corner on 5th avenue but I imagine a huge improvement over any other place near 5 minutes from the beach. Looks exactly like the pictures.
Stayed 6 nights in Feb 2025

2/10 Terrible

Omin

Disliked: Cleanliness, room comfort
변기고장
Stayed 2 nights in Jan 2025

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent 10 stars!

I stayed in many places in Playa and this was my absolute favorite. Fernanda, Armando and the other lady I forgot her name gave exceptional service. The best part is the location. Right on 5th avenue and walking distance to everything cool. When I return to Playa there’s no question about where I’ll be staying!
Stayed 2 nights in Jan 2025

6/10 Okay

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
It wasn't what I expected
Stayed 14 nights in Jan 2025

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones muy bonitas, lo unico el control de la tele no servia, lo entregamos a recepción para su arreglo y no solucionaron, hay estacionamiento pero hay que pagar parquimetro el cual cuesta 10 pesos la hora, pero todo lo demas super bien!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a hotel suite that places you in a perfect walking distance to all of 5th ave and a short walk to the beach, this is it. Roof top pool wasnt as big as I expected but the whole rooftop area is still a really nice spot to go soak up the sun and have a couple drinks with your spouse or friends. Location can be a little loud on the streets at times but thats to be expected for being so close to 5th ave. The staff are very friendly and helpful which goes a long way for someone that maybe vacationing there for their first time. The only thing I can say that I didnt like was I didn't stay long enough. Will definitely be coming back.
Stayed 5 nights in Jan 2025

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geweldig verblijf gehad!
Stayed 5 nights in Dec 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price really close to the ocean in fifth Avenue
Stayed 5 nights in Nov 2024

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience. Clean rooms, friendly staff. Fast Wi-Fi.
Stayed 1 night in Dec 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend!

A great hotel in a nice location just off of 5th ave where all the restaurants and shopping is. A nice rooftop area with a pool. The staff was always friendly and available. They do have a secure front door. The room was spacious and had a balcony. There was some noise from the street.
Stayed 1 night in Dec 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, modern but rustic feel. Kitchenette was a plus. Will start here again!
Stayed 1 night in Nov 2024

10/10 Excellent

Jessica Paulina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quedé enamorada del lugar, tienen todo en excelentes condiciones, la habitación muy cómoda y bonita, es muy tranquilo. La atención por parte de los recepcionistas la verdad excelente. Sin pensarlo dos veces regresamos. Muchas gracias
Stayed 2 nights in Aug 2024

10/10 Excellent

Thalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel cuenta con una excelente ubicación, a 3 calles de la playa, a lado hay una farmacia, en contra esquina un tienda de autoservicio, sin dejar de mencionar q estás en casi esquina de la 5ta av. aunque es pequeño, es bonito y muy cómodo.
Stayed 5 nights in Aug 2024