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HM Playa del Carmen

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Luxury
VIP Access
4.0 star property
9.0

Wonderful

Upscale hotel near Quinta Avenida

Close to Playa del Carmen Main Beach and Mamitas Beach, HM Playa del Carmen provides a poolside bar, a terrace and a garden. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is S$128
includes taxes & fees
31 May - 1 Jun

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Standard Double Room

8.8 out of 10
Excellent
(29 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room Single Use

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite with terrace and city view

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Junior Suite with terrace and city view

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Junior Suite

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double room with balcony

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Double room with balcony

8.6 out of 10
Excellent
(9 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double room with terrace and city view

View from room

Double room with terrace and city view

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

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About the area

Located near the beach, HM Playa del Carmen is in Gonzalo Guerrero, a neighbourhood in Playa del Carmen. Playa del Carmen Maritime Terminal and El Camaleón Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. Discover the area's water adventures with nearby fishing, or enjoy the great outdoors with horse riding. Visit our Playa del Carmen travel guide
Map
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Alegría Shopping Mall
    Quinta Alegría Shopping Mall
    8 min walk - 0.7 km
  • Quinta Avenida
    Quinta Avenida
    9 min walk - 0.8 km
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    13 min walk - 1.1 km
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    19 min walk - 1.6 km
  • Central Square
    11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    49 min drive

Restaurants

  • El Fogón
    1 min walk
  • Don Sirloin
    2 min walk
  • Vips Constituyentes
    2 min walk
  • El Nativo
    1 min walk
  • Parrilleros Playeros
    2 min walk

About this property

HM Playa del Carmen

  • Upscale hotel near Quinta Avenida
  • Close to Playa del Carmen Main Beach and Mamitas Beach, HM Playa del Carmen provides a poolside bar, a terrace and a garden. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
  • You'll also find perks such as:
    • An outdoor pool, along with sunloungers
    • Free valet parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a 24-hour front desk
    • A front desk safe, multilingual staff and luggage storage
    • Guest reviews speak highly of the helpful staff and location
  • Room features
  • All 91 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and desk chairs.
  • Extra amenities include:
    • Heating and ceiling fans
    • Bathrooms with showers and free toiletries
    • 50-cm plasma TVs with cable channels
    • Fridges, free infant beds and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free secured valet parking on site
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 50-cm plasma TV with cable channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 AM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 300 for adults and from MXN 150 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Does HM Playa del Carmen have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at HM Playa del Carmen?

As of 11 May, 2026, prices found for a 1-night stay for 2 adults at HM Playa del Carmen on 31 May, 2026 start from S$128, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is HM Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at HM Playa del Carmen?

Valet parking is free at this property.

What time is check-in at HM Playa del Carmen?

Check-in start time: 3 PM; check-in end time: 11:00 AM.

What time is check-out at HM Playa del Carmen?

Checkout is at noon.

Does HM Playa del Carmen provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is HM Playa del Carmen located?

Located in Gonzalo Guerrero, this hotel is within a 10-minute walk of Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HM Playa del Carmen Reviews

9.0

Wonderful

9.4

Cleanliness

9.2

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 627 out of 1005 reviews
Rating 8 - Good. 280 out of 1005 reviews
Rating 6 - Okay. 62 out of 1005 reviews
Rating 4 - Poor. 16 out of 1005 reviews
Rating 2 - Terrible. 20 out of 1005 reviews

Reviews

Verified

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay—loved the pool area and swim up bar. Beautiful property, large, clean room. Big balcony, convenient location, and really nice breakfast. Would definitely stay here again!
Stayed 1 night in Apr 2026
Verified

8/10 Good

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and has parking, the staff was really attentivo also
Stayed 1 night in May 2026
Verified

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo
Stayed 1 night in Apr 2026
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff. Great location.
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Herbert

It is clean, two blocks from 5ta. Avenida where shops and restaurants are located. Near playa mamitas. Unfortunately, we didn't not enjoyed the beach because it was full of seaweed expelled by the ocean.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Thais

Liked: Cleanliness, staff & service, property conditions & facilities
Estacionamento é externo, fora do hotel, em caso de chuva você se mocha e hotel nao disponibiliza funcionario para ajuda com as malas.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Sofie

Liked: Cleanliness, staff & service
Great hotel, simple but it has what you need and very quiet so very good 👍
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Luiz Augusto

Liked: Cleanliness, staff & service, amenities
Localização muito boa Perto de tudo e sem barulho ao mesmo tempo Ótimo Café da manhã
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyable. Great costumer service. We received great service from each employee. We are definitely going back soon.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities
Muy buen servicio
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

PAOLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La piscina es bastante fría, por lo que prácticamente nadie la utiliza. Considero que este hotel corresponde más a una categoría de tres estrellas; no diría que llega a más que eso. La ubicación es buena, pero algunos procedimientos del personal relacionados con el manejo de los depósitos no me generaron confianza.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
HM Playa del Carmen was well located and had a great pool. Our room was very clean though the beds were hard. We enjoyed the buffet breakfast every morning. I recommend getting a room not close to the pool bar as it can get noisy at night.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Maria E Vera De

Liked: Cleanliness, amenities, property conditions & facilities
Excellent!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
La tranquilidad
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

christine

Liked: Cleanliness, amenities, property conditions & facilities
Staff are nice, rooms are clean. Would recommend
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Luca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel molto comodo a due passi dalla zona pedonale. Da non sottovalutare la presenza di un parcheggio riservato e con guardia. L hotel é bellissimo nelle aree comuni, la nostra camera (standard) buona e con tutto l essenziale. Il personale é fantastico. Ci hanno aiutato in tutte le nostre richieste. Complimenti allo staff!!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Sergio F.

Liked: Cleanliness, amenities, property conditions & facilities
Paolo at check in was kind, professional and helpful.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great!
Stayed 1 night in Dec 2025
Verified

6/10 Okay

philippe

Liked: Cleanliness, staff & service
Le bar très bien ainsi que la restauration. dommage que notre chambre 301 était située juste en dessous de l extraction de la cuisine. un vrombissement de 6 h jusqu'à 22h 30. Impossible de se reposer après les excursions. C est dommage
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Sergio F.

Liked: Cleanliness, amenities, property conditions & facilities
Great location! Nice clean rooms; helpful, friendly staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien
Stayed 4 nights in Dec 2025
Verified

8/10 Good

FABIOLA

Liked: Cleanliness, staff & service, property conditions & facilities
No benefits for VIP members Basic service. Also I ordered a cocktail at the restaurant and were terrible.. asked the waiter to replaced and he did but still charged for both . Big concern it was a Happy hour. The employees need more knowledge of how to handle this situation
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Hendrikus

Liked: Cleanliness
Great location. Nice pool and clean hotel. Great to use as a base for day trips
Stayed 5 nights in Nov 2025
Verified

6/10 Okay

Laura Fatima

Liked: Cleanliness, staff & service, amenities
En general esta lindo el hotel, el único pero que pondría es l privacidad del baño, ya que al no tener techo se siente poca privacidad
Stayed 1 night in Nov 2025