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Casa Ticul Hotel Boutique 5Th Av

3.5 star property
Hotel with 2 outdoor swimming pools, a short walk to Quinta Avenida

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Photo gallery for Casa Ticul Hotel Boutique 5Th Av

2 outdoor pools
1 bedroom, premium bedding, down duvets, Select Comfort beds
Interior
Lobby sitting area
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Pool
  • Air conditioning
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, Select Comfort beds

Deluxe Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Select Comfort bed
Premium bedding
Ceiling fan
Down duvet
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

View from room

Standard Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
LCD TV
Separate bedroom
Select Comfort bed
Premium bedding
Ceiling fan
Down duvet
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Room

1 bedroom, premium bedding, down duvets, Select Comfort beds

Honeymoon Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Select Comfort bed
Premium bedding
Ceiling fan
Down duvet
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

1 bedroom, premium bedding, down duvets, Select Comfort beds

Junior Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Select Comfort bed
Premium bedding
Ceiling fan
Down duvet
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

1 bedroom, premium bedding, down duvets, Select Comfort beds

Family Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Select Comfort bed
Premium bedding
Ceiling fan
Down duvet
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Double Room

1 bedroom, premium bedding, down duvets, Select Comfort beds

Standard Double Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Select Comfort bed
Premium bedding
Ceiling fan
Down duvet
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
5th Av Between 38 And 40th Street, Lt 08 Mz 151 Col Zacil-ha, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 3 min walk - 0.3 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Central Square - 16 min walk - 1.4 km
  • Playa del Carmen Maritime Terminal - 2 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Club de la Cerveza - ‬1 min walk
  • ‪Las Hijas de la Tostada - ‬1 min walk
  • ‪La Cueva del Chango - ‬1 min walk
  • ‪Mariskinky - ‬1 min walk
  • ‪Amate 38 - ‬2 min walk

About this property

Casa Ticul Hotel Boutique 5Th Av

Hotel near Quinta Avenida
Located close to Mamitas Beach and Playa del Carmen Main Beach, Casa Ticul Hotel Boutique 5Th Av provides a terrace, a garden and a library. Stay connected with free in-room WiFi, and guests can find other amenities, such as a restaurant and a snack bar/deli.
Other perks at this hotel include:
  • 2 outdoor pools
  • Multilingual staff, laundry services and a front desk safe
  • A 24-hour front desk, luggage storage and tour/ticket information
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Casa Ticul Hotel Boutique 5Th Av have perks, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and free bottled water.
Other conveniences in all rooms include:
  • Select Comfort beds and down duvets
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch LCD TVs with cable channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Library

Family friendly

  • 2 outdoor pools
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Well-lit path to entrance

More

  • 2 buildings
  • 3 floors
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
This property's beach club is 600 yards (550 metres) away.

Renovations and closures

This property is closed from 8 November 2024 to 31 October 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Casa Ticul
Casa Ticul Hotel
Casa Ticul Playa del Carmen
Casa Ticul Boutique Hotel Koox Luxury Collection
Hotel Casa Ticul Playa del Carmen
Hotel Ticul
Ticul
Hotel Casa Ticul Riviera Maya/Playa Del Carmen, Mexico
Casa Ticul Boutique Koox Luxury Collection Playa del Carmen
Casa Ticul Boutique Koox Luxury Collection

Frequently asked questions

Does Casa Ticul Hotel Boutique 5Th Av have a pool?

Yes, this property has 2 outdoor pools.

Is Casa Ticul Hotel Boutique 5Th Av pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Ticul Hotel Boutique 5Th Av?

This property doesn't offer parking.

What time is check-in at Casa Ticul Hotel Boutique 5Th Av?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Casa Ticul Hotel Boutique 5Th Av?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Casa Ticul Hotel Boutique 5Th Av located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach and Mamitas Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 1 mile (2 km).

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Casa Ticul Hotel Boutique 5Th Av Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 348 out of 766 reviews
Rating 8 - Good. 203 out of 766 reviews
Rating 6 - Okay. 96 out of 766 reviews
Rating 4 - Poor. 45 out of 766 reviews
Rating 2 - Terrible. 74 out of 766 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

6.2/10

Amenities

7.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great location. Very helpful and courteous staff. Highly recommend!
Stayed 2 nights in Feb 2024

2/10 Terrible

Brian

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property has not been maintained. Had to switch rooms three times in three days. Very poor condition beds and furniture. Pools green and not maintained . Breakfast NOT included. Friendly staff but didn't speak English. Do not book here. A shame, because it was wonderful nine years ago.

6/10 Okay

Vonshae

Liked: Staff & service
Nice place to to stay with a good staff with walking distance of the beach. They have street parking so and a street parking on Sundays.

6/10 Okay

Jesus

Liked: Staff & service
Close to beach. Poor pool maintenance.
Stayed 1 night in Aug 2024

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Boutique Hotel near 38th Street and 5th Avenue. From here you can walk all over Playa del Carmen. Very friendly staff and beautiful surroundings. Big rooms, modern and very clean!
Stayed 1 night in Oct 2022

8/10 Good

Froylan

Liked: Cleanliness, staff & service, amenities
Small but very attentive staff and make you feel and home Property needs some upgrades but overall good for the price I would gladly recommend this property to friends and family
Stayed 4 nights in Jul 2022

6/10 Okay

Barbara

Liked: Staff & service
The location is great. I suggest to improve maintenance of the common areas and more attention to the bathrooms. The staff is pretty friendly.
Stayed 4 nights in Jun 2023

8/10 Good

Oumary

Liked: Cleanliness, staff & service, amenities
The location they clean the rooms everyday
Stayed 2 nights in Sep 2022

8/10 Good

Craig

Liked: Cleanliness, staff & service, room comfort

Hit the mark

We needed a room for one night and this worked perfectly. Our requirements were a good bed and AC and fairly quiet. Met all 3 objectives perfectly. Staff were friendly and helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very comfortable and the breakfast included in the reservation was delicious. Staff is very friendly and accomodating. One caveat for those people with limited mobility would be that the stairs are a challenge and there is no elevator.
Stayed 3 nights in Jul 2022

2/10 Terrible

Geronimo

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely not happy not cleaned horrible rooms not safe pool Dirty everything at that hotel Was not cleaned
Stayed 1 night in Aug 2024

4/10 Poor

Sandra

Disliked: Cleanliness, amenities, property conditions & facilities
Loved location but the bathroom was dirty, had contaminated water and the jacuzzi was not worth it as it was dirty too.
Stayed 1 night in Nov 2023

4/10 Poor

Ben Ori

Disliked: Staff & service, property conditions & facilities, room comfort
No hot water, no wifi
Stayed 2 nights in Jul 2024

2/10 Terrible

Erick

Disliked: Cleanliness, property conditions & facilities, room comfort

Horrible

This place is horrible, smells disgusting and rooms and facilities is nothing compared to the pictures online.
Stayed 1 night in Jul 2024

2/10 Terrible

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pictures of the property are NOTHING like the real thing. The pictures are old and so is the hotel. Both pools were dirty and could only use one. There were no pool chairs and the place was basically falling apart
Stayed 3 nights in Aug 2024

10/10 Excellent

Maritza

Liked: Cleanliness, amenities, property conditions & facilities
Gracias por la hospitalidad, en particular a Julián que se porto muy bien el chico. Thank you for the hospitality right in front of the action. Your door step is la Quinta Ave which was convenient and made everything accessible
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Tired Hotel

Its ok for a cheap night, but the infrastructure is very worn out. Needs a major upgrade. The area is very noisy untill about midnight.
Stayed 1 night in Jan 2024

6/10 Okay

Elisabeth

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Serious maintenance let down everywhere you look. The cleaning ladies and breakfast staff are great!
Stayed 14 nights in Feb 2023

8/10 Good

Matthew

Liked: Staff & service
Easy access to 5th Avenue shopping and restaurants. The hotel is a bit run-down, but the hotel staff was warm and helpful. No blankets on the beds was a bit of a surprise. Only a sheet. The breakfast was cooked to order in a fun setting.
Stayed 1 night in Dec 2022

6/10 Okay

William

Disliked: Staff & service
Basic hostel-like hotel situated on the busy tourist walking street, 5th Avenue. No elevator. Close to everything.
Stayed 5 nights in Mar 2023

2/10 Terrible

Lee

Disliked: Staff & service
A must for those with a sense of adventure who want to end up without their reserved room, let alone any room at all! We had reserved 6 months in advance, only to be told when we arrived that our apartment style room had been sold to an airbnb owner and ceased to be part of their hotel after a change of ownership!
Stayed 7 nights in Jan 2024

4/10 Poor

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator, no blanket for the bed, no bedside lights, property looked worn down. Needs to close and renovate.
Stayed 1 night in Mar 2023

8/10 Good

ADRIANA

Liked: Staff & service
The TV didn't work, the restroom had a bad smell.
Stayed 3 nights in Feb 2024

2/10 Terrible

Hector

Disliked: Amenities, property conditions & facilities
Well I got to the hotel, wasn’t expecting much since it’s a small boutique hotel, just to rest really. Unfortunately the AC was damaged, I have the pictures and in the morning the WC was flooding the bathroom and room, I slipped but managed to catch myself before severely hurting myself. Please check your rooms properly before.

4/10 Poor

Douglas

Disliked: Amenities, property conditions & facilities
Staff and location nice. Property falling apart, and they dont care. Asked to fix hanging broken lamp first day (just needed a screwdriver!!) sink leaked all over floor. Prepaid 5 days. Wish I had not..
Stayed 6 nights in Jan 2024