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Hotel Kay Adults Only

2.5 star property
Adults-only hotel in Playa del Carmen with a 24-hour front desk

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Photo gallery for Hotel Kay Adults Only

Beach/ocean view
Balcony
1 bedroom, in-room safe, free WiFi, bed sheets
Bathroom
1 bedroom, in-room safe, free WiFi, bed sheets

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Basic Room, 2 Double Beds

1 bedroom, in-room safe, free WiFi, bed sheets

Basic Room, 2 Double Beds

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
Laptop-compatible safe
Daily housekeeping
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

1 bedroom, in-room safe, free WiFi, bed sheets

Junior Room

Highlights

Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Cable channels
Located on the top floor
Laptop-compatible safe
Daily housekeeping
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Room, 1 King Bed

1 bedroom, in-room safe, free WiFi, bed sheets

Basic Room, 1 King Bed

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
Laptop-compatible safe
Daily housekeeping
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Calle 2 Norte, entre 5a Avenida y ZFM,, Playa del Carmen, QROO, 77710

What's nearby

  • Playa del Carmen Main Beach - 1 min walk - 0.0 km
  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Maritime Terminal - 3 min walk - 0.3 km
  • Playacar Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 14 min walk - 1.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Karen's Restaurant - ‬1 min walk
  • ‪La Vagabunda Centro - ‬2 min walk
  • ‪Hard Rock Cafe Playa del Carmen - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬1 min walk

About this property

Hotel Kay Adults Only

Hotel near Playa del Carmen Main Beach
Close to Playa del Carmen Maritime Terminal and Quinta Avenida, Hotel Kay Adults Only provides amenities such as a corner/local shop. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Outdoor pool access nearby
  • Bike tour information, books and multilingual staff
  • Smoke-free property, tour/ticket information and luggage storage
  • A water dispenser and a 24-hour front desk
Room features
All guest rooms at Hotel Kay Adults Only include comforts, such as laptop-compatible safes, in addition to
Extra conveniences in all rooms include:
  • 32-inch flat-screen TVs with cable channels

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Bicycle tours
  • Books
  • Outdoor pool (guest access)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Laptop-compatible safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 11 January 2024 to 31 December 2025 (completion date subject to change). The following areas are affected:
  • Exterior

Alternative facilities will be available off-site during the renovation.

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 60 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Frequently asked questions

Does Hotel Kay Adults Only have a pool?

Yes, this property has outdoor pool access.

Is Hotel Kay Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Kay Adults Only?

Hotel Kay Adults Only doesn't offer parking.

What time is check-in at Hotel Kay Adults Only?

Check-in start time: 3:00 PM; check-in end time: 4:00 AM.

What time is check-out at Hotel Kay Adults Only?

Checkout is at noon.

Where is Hotel Kay Adults Only located?

Located in Downtown Playa del Carmen, this hotel is steps away from Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Playacar Beach are also within 5 minutes.

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Hotel Kay Adults Only Reviews

Reviews

6.0
Rating 10 - Excellent. 10 out of 54 reviews
Rating 8 - Good. 10 out of 54 reviews
Rating 6 - Okay. 15 out of 54 reviews
Rating 4 - Poor. 6 out of 54 reviews
Rating 2 - Terrible. 13 out of 54 reviews

6.0/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jose

Disliked: Cleanliness, amenities, property conditions & facilities
Had the mesquites welcome us when we got there no one was at the front desk ceiling was leaking old hotel
Stayed 5 nights in May 2025

6/10 Okay

Jeffrey

Liked: Staff & service
Disliked: Amenities
Don’t plan on having a car here, you’re inside the Calle Norte walking zone. Beach is right outside
Stayed 3 nights in Mar 2025

6/10 Okay

Ricardo

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bad area, old property, front dirty ocean
Stayed 5 nights in May 2025

4/10 Poor

DONATO

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC
Stayed 8 nights in Jun 2025

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities
Excellent location. Just know therenis no elevator nor help to carry your bags.
Stayed 1 night in Mar 2025

10/10 Excellent

Edin

Liked: Cleanliness, staff & service, property conditions & facilities
the place was nice and clean and all staf was very frendly.
Stayed 2 nights in Oct 2024

6/10 Okay

Michael

Liked: Staff & service
Need maintenance , but for 1 or 2 days is reasonable.
Stayed 1 night in Jan 2025

6/10 Okay

Wieslaw

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The seals around the shower tub are all but gone and in desperate need of upgrade/restoration
Stayed 4 nights in Jan 2025

8/10 Good

Jodi-Anne

Liked: Cleanliness, staff & service, room comfort

Fine for a stop over

Just stayed one night, arrived late and left early. View from room was gorgeous but weather was not good to enjoy it.
Stayed 1 night in Oct 2024

2/10 Terrible

Bhranti

Disliked: Cleanliness, amenities, property conditions & facilities
Property was not in good condition. Blankets and sheets had a strong unpleasant odor. Overall it was a terrible experience. This rundown property only deserves a one star.
Stayed 3 nights in Feb 2025

2/10 Terrible

Shawn David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i
Stayed 7 nights in Apr 2025

2/10 Terrible

Owen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't waist your money

Not, the best pace for your money. We were so disappointed , We ended up getting anther place that was much nicer for not much more.
Stayed 5 nights in Dec 2024

4/10 Poor

Francisco

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very good location. The hotel is falling a part , old bathrooms and the hole building needs renovation
Stayed 2 nights in Jul 2024

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch
Stayed 1 night in Mar 2025

6/10 Okay

Jeremy

Liked: Staff & service
My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay
Stayed 1 night in Jan 2024

6/10 Okay

Paola

Liked: Cleanliness
Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .
Stayed 3 nights in May 2025

2/10 Terrible

Humberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Espantoso , nada que ver con las fotos publicadas , holores muy desagradables en todo el cuato 0% recomndable
Stayed 2 nights in May 2025

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue funcional, vista al mar, muy buena ubicación, el estado del inmueble tiene oportunidades, pero fueron muy amables en su trato.
Stayed 1 night in Mar 2025

10/10 Excellent

Laura Minerva

Stayed 1 night in Apr 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien satisfait de mon choix, je vais y revenir.....fin mars 2025
Stayed 8 nights in Mar 2025

2/10 Terrible

YASMIN AZENETH

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel, viejo, sucio, el clima no funciona
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2025

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Péssimo e sujo!!!

Péssimo Hotel. As fotos do anuncio são enganosas. Somente a localização é razoável para quem fosta de barulho a noite porque ele fica no centro.
Escada de acesso aos quartos
Recepção
Mofado e com goteiras. Chove dentro da ewcada de acesso.
Péssimas condições das instalações
Stayed 3 nights in Mar 2025

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2025